Customer Reviews for U-Haul of Southside

Rating:

1.0

I was rented the wrong Auto transport trailer and had to rent one of uhauls trucks to pull it. My truck did not fit on the equipment that they rented me and they refuse to refund my money. I had to pay a tow company to move my truck because uhaul rented me the wrong equipment. I will use a different company to rent from from now on. They did not even put my correct name on the email they sent and did not put my adress correctly or the type of truck I have. Very poor customer service on this stores part. They were very rude. They should have rented me the correct equipment and did not and now refuse to refund my money. I always thought that customer service was important but evidently it is not to Uhaul . I have had to email them several times because they never answer the store phone.. This is the worst I have ever been treated by them.

Rating:

5.0

The only stumbling issue which I can't suggest how improve or address fairly is individuals with rental reservations get priority waiting in line. It would be beneficial, that somehow, both, the walk-in customer and the customer with reservations get equally fast attention. I had a reservation and was served ahead of several individuals who had waited patiently in line longer than myself. I have the same issue with Disneyland which for a premium ticket, visitator who shell out an extra $100.00 per person get ahead of others which don't have the resources and wait in line far longer, while those with "BUCKS" ride first. America is supposed to be equatable

Rating:

1.0

I was incorrectly overcharged $80.00 for supposedly going 60 miles over the contract limit. The punk kid who checked me in wasn’t going to help me. He was very cocky and disrespectful. The manager Jose told me that I verified the mileage when I picked up the truck. It happens all of the time. The manager in Salida gave me 261 miles, which was on the dot. Jose said odometer was 341. Either the truck odometer is defective, or something else is wrong at the Union Avenue Bakersfield location.

Rating:

5.0

Ivan went above and beyond to make sure that my windshield was clean, the car I was towing was secure, and my mirrors were lined up. Extremely courteous, as was the girl with the cool skeleton tattoo who rang me up. Best experience. Will do the rest of my move with U-Haul.

Rating:

5.0

The whole process was easy and everything went very smooth.

Rating:

4.0

Good service, very efficient.

Rating:

5.0

I don't know. The rental experience was just about perfect. The pickup truck I rented was strong, smooth, and comfortable. The heavy machinist mill I transported seemed like nothing to the truck. Yeah, the whole experience was great. I rented for a day but turned it in after about 2.5 hours. The truck was good on gas as well.

Rating:

1.0

I have never rent any thing from you. I demand a receipt where. And what happens other than that. You stole my identity and that's against the law.

Rating:

3.0

I would confidently recommend that a friend or family member visit during the day when Mr. John and the young man who assisted me earlier are available. However, upon returning the rental, I encountered Kelly, whose attitude was incredibly disappointing. She was both disrespectful and inattentive to her responsibilities. If I were to come in contact with her again, I would seriously consider canceling my service.

Rating:

5.0

Maybe check the truck for diagnostics codes. The stabilitrack light was on and prevented me from using cruise control. Long drive from California to Texas without cruise control.

Rating:

1.0

When I arrived for self pick up, the keys to the truck were missing. I called customer service and they said somebody forgot to leave the keys and I would have to come back when they opened. When I came back, they still could not locate the keys to my truck. My reservation was then sent to another u-haul where I supposed to get the same 15’ that I needed. When I arrived they did not have a truck available. I had to get 27’ truck and still pay the difference for the bigger truck even though u-haul made the mistake and wasted my time. This was the worst experience I have ever had renting a vehicle and I will never use it recommend u-haul.

Rating:

1.0

To Whom It May Concern, My name is Melika, and I recently rented a truck and trailer from your Oregon location on June 30, 2025, and returned them on July 3, 2025, to your facility at 102 S. Union Ave, Bakersfield, CA 93307. Unfortunately, this experience was highly frustrating and disappointing due to multiple serious issues with both the truck and trailer. 1. Trailer Malfunction and Vehicle Damage: The trailer was not properly inspected and was not functioning correctly. The design of the trailer made it impossible to open my car door, which caused physical damage to my Mercedes. I contacted your team while on the road and was directed to another location, but they were unable to resolve the issue, causing unnecessary stress and a delay of several hours in my travel plans. 2. Truck Condition and Fuel Costs: The truck’s air conditioning was not functioning adequately, forcing us to drive with the windows down in high summer temperatures, which made the trip uncomfortable and exhausting. Additionally, the truck consumed an excessive amount of fuel—I spent over $500 on gas, which is substantially more than I have paid on previous trips using the same type of vehicle. I believe the vehicle may have had mechanical or fuel-efficiency issues. Given the inconvenience, travel delays, vehicle damage, and unexpected expenses, I respectfully request the following: Credit or partial refund for the rental, in light of the trailer’s failure and the truck’s condition Reimbursement for the excessive gas charges incurred Compensation for the damage caused to my Mercedes by the faulty trailer A formal acknowledgment of this complaint and steps being taken to prevent such experiences for other customers I hope your company will take responsibility and provide reasonable accommodation for the issues I experienced. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely, Melika

Rating:

4.0

The check-in process is way too tedious taking pictures of everything is a little bit ridiculous with your phone. I think a walk around with a person like it used to be is better. Everything else was good. The truck was clean and when I brought it back, the process was easy.

Rating:

5.0

Your to expensive when you charge over a dollar a mile. Truck drivers don’t even come close to that. That tells me I would probably just rent elsewhere in the future. Everything was great including customer service. I just think it’s way to expensive!

Rating:

5.0

Thanks to all the professional help I appreciate the service.

Rating:

5.0

Great customer service. Martha and John was so very patient and helpful towards me. I really appreciate it. Thanks

Rating:

4.0

Good Job

Rating:

2.0

I have rented here several times and I have to go through the same painful process each time. Taking a picture of my license ( a scary thought with identity theft!!!) A picture of me and them making someone actually their emergency contact person so the staff can talk to them is ridiculous!!!

Rating:

5.0

Nothing!!

Rating:

4.0

I haven't received my deposit for two days. What's going on?

Rating:

5.0

All help very helpful

Rating:

5.0

Have more staff available for check in and returns. Not everyone uses the app.

Rating:

5.0

Nice clean,managed personal all staff exelente. 👍

Rating:

1.0

Overcharging for services I didn’t request. Giving me false information about rates when I contacted via phone which added to my bill. Accused me of being a liar when I asked to speak to a manager even after I gave him the time of call to review the conversation. Jose was the person I spoke with and even after reviewing my rental history ( I’ve rented here 4 times in the last 2 weeks, spoke to me as if he was going to bar me from future rentals when I confronted him about the situation. In the future I will be taking my business to a business that appreciates a loyal customer.

Rating:

5.0

Easy process getting the trailer, I had and appointment, went in, got the paperwork signed, went out and got the trailer. Your employee hooked it up and off we went. Smooth process.

Rating:

5.0

The workers were friendly and fast! Keep up the great work!

Rating:

5.0

Installer was very knowledgeable and answered all my questions and concerns and the hitch was installed in a very timely manner and at a very fair price hitch looks great people if you need a hitch for your vehicle don’t hesitate this is the place to come Thank you everyone for a hassle free installation.

Rating:

5.0

great customer service, knowledgeable and a lot of common cense help... Thank You!

Rating:

3.0

The woman who checked me out seemed very suspicious of me and I had to supply her with three phone numbers, which seemed like excessive caution for a 5x8 trailer. I got the distinct impression that it was because I no longer live in Bakersfield. I grew up there and I know when I'm being "home towned".

Rating:

5.0

Great job great service.

Rating:

4.0

I couldn't find the dropbox for the key.

Rating:

1.0

i have bad customer service they west my time

Rating:

2.0

No one to help me. Took several minutes before I was helped. Was just returning and took a while to get help.

Rating:

3.0

Equipment was ready, help was provided.

Rating:

5.0

This location needs more reception personel, long wait time.

Rating:

4.0

There seem to be a line of customers. So as soon as one customer didn’t have everything squared away, the rest of the customers had to wait. Maybe providing an expediting personnel for the customers. Only when there’s a line, of course.

Rating:

5.0

Promote Jose he’s an excellent employee

Rating:

3.0

I made a reservation to pick up a truck near my home at 9 am. At 8:55, my reservation was changed to a location that was further from my home and an hour later. I wasn’t happy about the last minute change

Rating:

5.0

Please make sure to have a ramp on each truck. Made moving items difficult without ramp.

Rating:

4.0

Nothing. The gentleman that helped was very nice and personable. Very good customer service.

Rating:

4.0

Friendly Fast and easy

Rating:

5.0

Getting my trailer was quick without any issues. Employees were quick and efficient and a great overall experience. Would DEFINITELY rent from this Uhaul facility again!

Rating:

3.0

The gas situation I put $125 of gas. It had less than a quarter of a tank of gas and I left it with a little bit more than a quarter of a tank of gas so the next person gets better gas than I did

Rating:

3.0

Not given drop.off directions for trailer. Self guided through uhual site which gliched out. Employees and owner were rude. Stood in line for 1.5 hours with a reservation. All on the crime ridden east side of Bakersfield. I will never rent from this location again.

Rating:

2.0

Lady that helped me came in to help get the line down and had a little attitude like she didn’t want to be in there. Then when asked for a reference # and started dialing it, didn’t tell me that they would be calling them while my wife was at a dialysis clinic. Then when we walked out to hook up the trailer to my pick up, she kept the attitude going talking to me like I had never hooked up a trailer before. She asked didn’t explained to me that the side step folds down to allow the driver door to open on the car trailer, I only found that out when I dropped it off.

Rating:

5.0

Thank you