MIGUEL L. on 9/26/2016
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the furniture appliance dolley was not there I had to drive back to the place to get it
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Marco S. on 9/19/2016
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BETTER COMMUNICATION, I HAD A ONE WAY TRANSPORT DOLLY TO SAN DIEGO AND ON THE LAST MINUTE WAS TOLD I HAD TO RETURN TO SAME LOCATION.
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Juan P. on 9/17/2016
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Very smooth processing. Customer service was excellent from the front counter to the yard staff. Truck was ready to go when I arrived.
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Anthony B. on 9/10/2016
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Rented a pick up, acquired truck at 1030am. Was told I had to return it by 4pm. Was phoned repeatedly until 430 when I made it back. Was charged full price, rushed to return it same day? Then was charged another 20 dollars for miles. Staff is very unprofessional and rude.
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John F. on 9/8/2016
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Set everything up on-line. It was a piece of cake!
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ROSALA T. on 9/5/2016
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No comment
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Ryan G. on 9/5/2016
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Staff was courteous and explained things well.
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Irma C. on 9/5/2016
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I called to advise that the uhaul I rented had roaches. I was told my the uhaul rep that a manager would give me a call and I never received a call back
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LYNDA B. on 9/4/2016
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Friendly service
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Radcliffe M. on 9/3/2016
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Restrooms for your customers to used. I asked to used the restroom when I picked up the rental and the attendant told me he has no public restrooms I informed him that I'm a customer and I needed to used the restroom. He told me that he uses the restroom across the street at the gas station. The exchanges between he and I wasn't very pleasant. I felt I was discriminated against as an Africian American
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Rachel L. on 8/31/2016
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ONLINE QUESTIONNAIRE WAS FILLED OUT BEFOREHAND, YET I WAS ASKED FOR ALL OF THE INFORMATION AGAIN WHEN I GOT TO THE STORE. THE SERVICE WAS QUICK AND FRIENDLY AND THIS MADE THE PROCESS NICE. THANK YOU!
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Omega C. on 8/31/2016
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Quick and easy!
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lola r. on 8/31/2016
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Very happy and helpful employees. Will go back.
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Joanne F. on 8/31/2016
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The staff was knowledgeable and friendly. They were very accommodating. I liked that they were bilingual and treated ALL customers with respect.
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Jose C. on 8/28/2016
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Acknowledge the customers that walk into the store and, if busy with other customers, let them know they will be attended to shortly.
This was my first time using U-Haul. I feel the experience from start to finish, went smoothly and I'm surprised how easy it was to rent from U-Haul. I will be using U-Haul again in the future.
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Nicholas D. on 8/28/2016
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Nothing. Everything was great. Thanks again.
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Cheryl J. on 8/27/2016
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Availability of vehicles on the website needs to be more accurate. I reserved a 26 foot truck online and was called late afternoon the next day and told neither a 20 or 26 foot was available. Website still showed both available.
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Alex N. on 8/23/2016
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Service was great! Quick and easy! Loved the whole experience! Thank you!
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Audura J. on 8/22/2016
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Gr8 service fast check in/ out service. Very clean facility. Would use there sercive again Thanks
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francisco r. on 8/22/2016
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Great customer service
Thank You,
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LETITA m. on 8/20/2016
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I needed a 15 ft truck because I needed the ramp and wanted to rent one way from Bakersfield to Canyon country. All of Bakersfield had only one truck to rent I think there should have been more trucks but the truck was very good
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Pervin N. on 8/18/2016
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Cristian was the employee that was assisting me with the reservation/process. He made sure I was comfortable with the truck and its features and never rushed me. Thanks to him, I felt safer and ready for my move across the state. He has great customer service skills!
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mark w. on 8/18/2016
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very helpful and accomodating
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Elizabeth P. on 8/11/2016
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Pleasant experience
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Jeffrey R. on 8/11/2016
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I rented this wooly for one way and used my company credit card yo rent one way to Durant ok where I live I was told the charge was 248.00 I reserved it I was running late got a call from I hail to see if I'm going to pick up the trailer going to Durant Ok I said I'm running behind I made there rented signed the papers and left without knowing I sited a wooly for a local rental on the way to OK we stopped at lzke havasu ad spent the night I called uhaul told thrm I would've a day later finally got to Durant dropped the dolly at 730pm and that's it right wrong they found out it was a local rental and gave it to me by mistake then charged me over 1000 for it I talk to a manager he was rude not no compassion or would explain all the charges but made me feel like a dummy for siting without reading the contract thus charging for 2 one ways 6 days local and some other charge he wouldn't explain to me and hung up I'm now been waiting for a supervisor to be in contact before I go legal on them but wish to resolve it and be remienbursed but no call back for a second. Now must be his dad
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