My overall experience was good except for the checking process ,there's was only one clerk working so it took a while. Quick and painless returning the U-Haul thanks Ozzy
JIMMY G.- California CA
- Bakersfield
- 93307
Moving Truck Rental in Bakersfield, CA at U-Haul of Southside
102 S Union Av
Bakersfield,
CA
93307
(& Brundage)
(& Brundage)
Services at this Location:
Contact Us
102 S Union AvBakersfield, CA 93307
(& Brundage)
Services at this Location:
Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Bakersfield, CA 93307
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
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Trucks for Sale
We have the largest selection in the industry!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Manager John was very professional and well attended us when returning the truck. Recommend this place and if you have any issues this man will be there to assist you.
JAIME N.- Rating:
- 3.0
The windshield could've been a little cleaner and the lock supplied for the cargo area would not stay clasped closed. It was easily opened with a slight pull. I notified the checkout personnel of the lock failure.
TERRENCE B.- Rating:
- 3.0
Work on the lady owners attitude
BRADLEY C.- Rating:
- 5.0
It would be helpful to have more staff on board first thing in the morning at 7:00 am and then at night at 7;00 pm when dropping off. There were quite a lot of people in line and only 1 customer service agent initially. When being helped though the agents were knowledgeable and friendly and did a good job. Just might be helpful to have more on board during those surge hours.
RONALD N.- Rating:
- 5.0
The 5 times that I have been there , it is fully packed with customers and only one person at the register and one lazy "Tech Guy" sweeping the floor knowing the other guy needs help and apparently can not help since he is a "Tech Guy". The only great thing was the self check out through app or website.
EDGAR C.- Rating:
- 4.0
Everything went very smoothly. Loved how Kelly hooked everything up for us and ensured it worked properly. The location was convenient for us as well and they had what we needed.
ROSS H.- Rating:
- 1.0
The truck was really dirty and nasty It also had cigarette buds in the ashtray
VANESSA G.- Rating:
- 5.0
Nothing.
Timothy S.- Rating:
- 5.0
The young lady was very helpful!!!!
Gregory B.- Rating:
- 3.0
Thank you
Bridget M.- Rating:
- 5.0
Everything was great. Very fast service, good help. Ozzy was incredibly helpful and made drop off suuuper easy.
EMILE A.- Rating:
- 5.0
How much was my charges
TERRY Y.- Rating:
- 1.0
The staff was slow and no one came out to help, I could of done it faster myself
Anthony P.- Rating:
- 1.0
dont stand in line for an hour
Frank H.- Rating:
- 5.0
I loved checking in on the mobile app. There were some cigarette ashes in the truck, but overall was quick and easy
Tara P.- Rating:
- 5.0
No complaints. Excellent service. Truck was fine. Keep up what youre doing now. Thank you.
Andres H.- Rating:
- 4.0
Not sure if the NEEDED improvements have ANYTHING to do with the staff or the location I rented from. Maybe HIRE MORE
jasia P.- Rating:
- 1.0
I am normally not one to complain, but when it takes 1 &1/2 hours to rent a trailer, that it unacceptable, there needs to be some training for your staff. At first I paid for the rental of a hitch and was told to go out back and get the trailer, however there wasn't anyone back where I was told to go, so I went all over looking for someone to help hook up my trailer. Then after more than a half hour I found someone to get my trailer hooked up. Now I was told to go back in to complete the paperwork. The line was now longer than before and I was told to get back in line just to complete the paperwork. REALY that makes no sense. Let me complete my rental and be gone. I finally get the same person who helped me earlier, but she could remember which client I was so she completed someone else paperwork and charged me for a Truck rental. Which I had no Idea until she told me to keep track of my miles. I then said I'm renting a trailer and she had to void all that and start over. Staff seemed to be over worked and not enough to handle the load, plus if she had simply printed a copy the first time, she would be able to look and not need to go off memory. I could go on but I still get angry just thinking about this entire experience. I won't be back to that location EVER! And I think I can go to Penske next time. Not kidding 1&1/2 HOURS TO GET A TRAILER.
randy H.- Rating:
- 5.0
No recommendation
Ruth C.- Rating:
- 3.0
Rented a truck returned it on time. Guy check vehicle says that a kept a dolly that was never in the truck when rented. Waiting for contact from manager Jose. I WILL NOT PAY FOR A DOLLY THAT WASNT THERE! May want to check the person contract that rented it before me. Worst service I've ever had! This location needs training to the CUSTOMER service personnel! The are rude as all get out.
EUGENE S.- Rating:
- 3.0
Very slow , needs more workers
EDGAR Z.- Rating:
- 1.0
They need more staff and faster service. I don't know if the employee was new or not but needed more customer service training.
ERIC T.- Rating:
- 3.0
I was charged twice, so make you check your statements from your bank.
EARL T.- Rating:
- 5.0
Very good service ðŸ‘
ROMAN R.