Overcharging for services I didn’t request. Giving me false information about rates when I contacted via phone which added to my bill. Accused me of being a liar when I asked to speak to a manager even after I gave him the time of call to review the conversation. Jose was the person I spoke with and even after reviewing my rental history ( I’ve rented here 4 times in the last 2 weeks, spoke to me as if he was going to bar me from future rentals when I confronted him about the situation. In the future I will be taking my business to a business that appreciates a loyal customer.
DARRIEL HCustomer Reviews for U-Haul of Southside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy process getting the trailer, I had and appointment, went in, got the paperwork signed, went out and got the trailer. Your employee hooked it up and off we went. Smooth process.
ROBERT SThe workers were friendly and fast! Keep up the great work!
Talele CInstaller was very knowledgeable and answered all my questions and concerns and the hitch was installed in a very timely manner and at a very fair price hitch looks great people if you need a hitch for your vehicle don’t hesitate this is the place to come Thank you everyone for a hassle free installation.
David Fgreat customer service, knowledgeable and a lot of common cense help... Thank You!
JOSEPH DThe woman who checked me out seemed very suspicious of me and I had to supply her with three phone numbers, which seemed like excessive caution for a 5x8 trailer. I got the distinct impression that it was because I no longer live in Bakersfield. I grew up there and I know when I'm being "home towned".
WENDY CGreat job great service.
ARTHUR VI couldn't find the dropbox for the key.
KIMBERLY Ji have bad customer service they west my time
TEKLESENBET BNo one to help me. Took several minutes before I was helped. Was just returning and took a while to get help.
TIMOTHY MEquipment was ready, help was provided.
DONALD SThis location needs more reception personel, long wait time.
RAUL LThere seem to be a line of customers. So as soon as one customer didn’t have everything squared away, the rest of the customers had to wait. Maybe providing an expediting personnel for the customers. Only when there’s a line, of course.
ALBERT LPromote Jose he’s an excellent employee
GARY CI made a reservation to pick up a truck near my home at 9 am. At 8:55, my reservation was changed to a location that was further from my home and an hour later. I wasn’t happy about the last minute change
WILLIAM FPlease make sure to have a ramp on each truck. Made moving items difficult without ramp.
Marcelino GNothing. The gentleman that helped was very nice and personable. Very good customer service.
SUSAN RFriendly Fast and easy
DEBBIE BGetting my trailer was quick without any issues. Employees were quick and efficient and a great overall experience. Would DEFINITELY rent from this Uhaul facility again!
JEFFREY DThe gas situation I put $125 of gas. It had less than a quarter of a tank of gas and I left it with a little bit more than a quarter of a tank of gas so the next person gets better gas than I did
Lucas ANot given drop.off directions for trailer. Self guided through uhual site which gliched out. Employees and owner were rude. Stood in line for 1.5 hours with a reservation. All on the crime ridden east side of Bakersfield. I will never rent from this location again.
BONNIE JLady that helped me came in to help get the line down and had a little attitude like she didn’t want to be in there. Then when asked for a reference # and started dialing it, didn’t tell me that they would be calling them while my wife was at a dialysis clinic. Then when we walked out to hook up the trailer to my pick up, she kept the attitude going talking to me like I had never hooked up a trailer before. She asked didn’t explained to me that the side step folds down to allow the driver door to open on the car trailer, I only found that out when I dropped it off.
ABRAHAM EThank you
William CGreat and friendly customer service. Would definitely use them again.
ARMANI DExceptionally friendly and knowledgeable agent. I wanted extra air in my rear tires and he helped me get the job done as well .
Gary HHonest and helpful
MICHAEL FMore staff but everything was fast thank you for ur service
STEVE GI went in stressed out thought I was gonna be a Hazel to get n not at all we t in stressed out came out happy n exited it was not even a big fee to rent it I'll recommend to my friends n family for sure
ANITA RThis is the second time i have rented from this location and both times there was baby roaches in it. After talking to employee , they said its only common practice to spray trucks if customers say the have roaches...its should be MANDATORY after every use. Will not be renting from U Haul again sadly.
Eleno GNothing
CARMEN NMuy buen personal,gracias.
DANIEL HEverything was fine.
Stephen JOwner was very good
STEVEN WIf I can help it, I will never use U-Haul again. The inconvenience I got put through and then the amount of money I still got charged is mind blowing. I intend on encouraging others to not use U-Haul because this company will take every penny you have, all the while maintain a level of incompetency with no regard of satisfaction to the customers.
GUY AN/A
YOLANDA BI didnt order a u-haul. Just keep getting the emails
BRYAN MI think everything is fine, how everything is conducted.
Yolanda LThe associated that assisted me was friendly and efficient. The store was very clean and organized. If I need any Uhaul rental equipment I always go to this store. No improvement suggestiongs.
CARLTON MThe employees working at 8am 2/8/2025 were absolutely outstanding! however, when I returned the rental truck around 2:20pm, I was quickly dismissed by the manager sitting at the front desk, “go outside and the girl will help you, walk out and go left and wait your turn, there’s three other people ahead of you” while he worked away keeping his eyes fixed to the computer screen. The girl who checked the rental in was incredibly happy and professional when helping me.
PATRICK BThe truck should have more fuel at the time of pickup
Jesus CTHE CONDITION OF THE TRUCK MEET THE NEED WE NEEDED TO PROVIDE FREE FOOD CONTRIBUTIONS TO OUR COMMUNITY. THE
JAMESIE GI'm very happy to have this location near by ... always love their service.. Always make it easy to rent a trailer.. Happy n great service 😁
ARTURO IMidway through my trip, I noticed one of the trailer tires was almost bald. Your Las Vegas store quickly replaced the tire. I wish to commend the store manager, Angela, for her attention to this matter.
HARDEN EI didn't get what I had reserved online and when I returned it only a couple hours later they still charged me 32 dollars
YOLANDA AIt was easy, friendly and totally awesome experience
DANIEL PEverything was good people was capable go all the way around thank you guys. I would recommend this to a friend.
VICTOR LChange manager/ownership
BRADLEY HAlthough the wait in line wasn’t long and the gentleman behind the counter was quick in getting me through the process, I would recommend doing everything online to make it an even quicker process.
SHAVALIER L