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stew dCustomer Reviews for U-Haul of St Johns
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Flawless experience.
Ransom GThe service was excellent and professional. He was very thorough in setting up the trailer and checking that it was operating as designed. It was a great experience.
BRYCE BCody was a great help!
JACOB BAvailability of equipment and vehicles was beyond excellent and the general manager of the St. John’s facility provided the best and friendliest customer service
GABRIEL MService was awesome. First time customer and i will defiantly come back again.
David FOutstanding customer service.
Cory PThe man who helped us was very nice
Miranda DApp is unreliable. Wouldn't recognize my device when at store. I am unable to update my contact information in app which explains why it isn't finding my phone. Luckily Cody at the store I picked up from is awesome and went extra mile to get me going.
DANIEL Meverything was great accept the multnomah county tax.
REBEKAH BManager Cody was attentive and helpful with using the Uhaul app to pick up the truck and then assisted me promptly in switching to another size truck to better fit our needs.
Doug BNice guy inside helpful quick easy! Friendly! Whenever I move again I will come here
Justise HCory was great.
Paul GWill come back
Andrew SCody was helpful and made the process easy.
Jacob WCan’t remember the owners name but his customer service was above and beyond. It’s hard these days to find good service anywhere. This was a delightful experience during a stressful time. He deserves 500 pizza parties and a raise.
Claire PStaff was rude
Allison rNot a thing. The manager seems like a quality human with a great work ethic who cares about his operation.
Martin AGreat service
Jeffrey HThe app is buggy and makes checkout difficult. This location is great though.
Shayna WGreat customer service, the manager Cody was super helpful, all round great crew, good selection too. Thanks you guys!
Maryea TThe agent was very helpful and friendly.
Sharon BAbsolutely nothing. Cody was great!
Larry CProfessional and friendly staff, did a good job of explaining everything.
Barbara CThis is the second time we've rented from this location and each time it has been an excellent experience!
Robyn CVery helpful.
Justine KThey didn't give me any details. I think they do it for a purpose.
Pacifique NNothing. Everything was great. Cody and Dan rocks!
emanuel SI always receive excellent customer service. Cody is the best.
AMY DThe whole process was easy and smooth.
Jaci WPrevious renter left tank at 1/4, employee was so busy the truck was late and poor guy had to rush to clean the back of the truck. Cab was smoked in and front bumper damage. I have photos. NOT employee fault
JULIAN LThey did great don't change
wallace pThe mileage was incorrect, the gas indicated on the contract was incorrect. If I had simply trusted the clerk, which I should be able to do, I would have been ripped off on both mileage and gas. He said, "The gas is supposed to be at a quarter tank, but it's at 1/8th. If you return it at a quarter tank, I'll give you a $13 credit." The tank was completely empty and the mileage was more than 20 miles difference, which I photographed. I thought the truck would be like $24, but it was $89. $13 is insufficient. I was in a huge hurry and didn't have time to download apps, create an account; make adjustments, etc., when I was still AT the center! It should have been correct from the start. Horrible experience. And, I missed my appointment. I have to figure out something else now. Argh.
Chirs VIt was good well run and I got what I needed.
Dennis BI arrived for my pick-up a few minutes after the store opened at 7:00 AM and returned to dropped off the truck a few minutes before the store closed at 7:00 PM. I know that it was probably annoying to the staff members to have to deal with a costumer while trying to open/close the store. However, both employees were nothing but professional and were extremely helpful with everything I needed. I very much appreciated their cheerful assistance, especially as I am certain my timing was about as inconvenient as possible. Thank You for making a difficult moving process easy!
Nicholas SVery Very disappointed with customer service
Patricia HOwner was surly and short in his communications, charged me as much to move across town in 4 hours as I paid to move here from out of town in two days.
Tara GI was told that if I don’t use the furniture pads and left them in the bags that I wouldn’t be charge. Looking at my receipt, I was still charge for them.
Makerusa PA very
Randall KGreat service!
Laura NWe had rented from this location several times in the past, and had never had any issues. But B this last time was a very different experience! Firstly, there was a lot of miscommunication with our rental, and then, when we went to pick up our trailer, there wasn't anyone there! Evidently the person who was supposed to open this location didn't show up for work. So this really threw our schedule off, and we weren't even compensated for this huge inconvenience! We ended up having to keep the trailer an extra day because of the delay in picking it up, AND we were charged full price for the extra day! Not very good customer service!! Not sure if we will rent from this location again.
Robyn WIt went smoothly. Quick. Easy.
David EStaff was helpful, kind, respectful and delightful!
Erin CMy Uhaul desk attendent was particularly efficient and pleasant.
paul cYou got us in and out hassle free and quick! One less worry on a stressful day of moving to our new place.
Barbara SEasy quick and great customer service.
Tayler EDoesn't need improvement
Ray WThe gentleman who was at the location rudely told me I was parked in the wrong area (my mistake). Employee: “Just so you know you are parked where trucks go. Customer parking is over there.” Me: “Oh, okay.” Employee: “yeah you’re blocking a lot of trucks from parking here.” This was a rude and unnecessary experience. I moved to customer parking and literally no trucks parked in the area I was in.
Kathryn BStaff at both our pick up and return were helpful, efficient, clear with information and friendly too. Thank you.
Virginia EThe guy was by himself and was handling the customers and other duties the best he could.
Tracy WThe gas had been siphoned and we were given a van that was on empty. We were told that if we returned it with at least 1/4 tank we would be credited $26. The van was returned with more than 1/4 tank and we were not credited. I would like to get a credit on my card for that amount. The staff at the location was helpful and easy to work with. The van was in good shape. We would use this again.
James GI reserved my rental online and got confused that I needed a third person for the rental to be made possible, I hope this could be more simplified!!
Matt MNothing
Phillip CThe sun visor was broken and hung down blocking the windshield. Had to tape it up in order to drive around.
Jade HWell, we just dropped the truck here and nothing to gain or meet any experience. The person whom we handed the key was polite and friendly. And patiently listened to our frustrations.
NAT Y