Customer Reviews for U-Haul of Wedgewood

Rating:

2.0

I was charged $47 for fuel when I only drove 10 miles round trip. No one was inside the store when I arrived and even though I checked in on the mobile app on time, I still did not get the keys until 20 minutes after my reservation started.

Rating:

2.0

When I pulled into the location, all of the spots were full to drop off the trailer from the employees not moving the other moving trucks. This caused me to have to pull VERY close to the truck in front and still block the sidewalk. When I walked in there were 2 employees fighting, at first they were talking loudly, then screaming, then a full fist fight. This was around 4:15 - 4:30PM on Monday the 16th. Eventually I was able to move up and drop the trailer.

Rating:

5.0

customer service was great and convenient!

Rating:

1.0

This was the most crowded location I’ve ever been to. I was blocked in and had to move trailers just to get my vehicle out of the parking lot.

Rating:

5.0

Gentleman there was very helpful.

Rating:

5.0

The staff was very efficient and professional.

Rating:

2.0

Customer service was non existent. Process was longer and more difficult than it should have been. Trailer was disgusting on the inside and outside but was being rushed when trying to check it to get out of the way of another truck. Worst rental experience ever and we rent a lot.

Rating:

5.0

It was all good. I really appreciated being able to rent a vehicle on short notice after I found just the furniture I needed at an estate sale this morning. I could not be happier that it all worked out so well. The gentlemen at this site were very professional and helpful.

Rating:

5.0

It was very easy. Very polite staff. The gentleman that hooked me up to the trailer was very nice.

Rating:

3.0

The Manager Ryan wasn't friendly and needs professionalism. He doesn't seem to appreciate the customer and does not know how to engage with a customer when an issue arises.

Rating:

3.0

Did not shift properly

Rating:

1.0

Hello, I’m writing to report a very disappointing experience I had when returning my U-Haul truck to your Wedgewood location in Nashville. I returned the truck today around 4:15–4:20 PM. Initially, a staff member was going to have me drop the truck off without completing a checkout. I asked him if I could use the app to check out, since that allows me to take photos for documentation. He agreed and handed the keys back to me. No big deal. After I completed the return via the app, I attempted to give the keys back to another staff member that was very rude for no apparent reason. He was a thin individual with a short hairstyle. He rudely grabbed the keys from me and said, “Give me that, bruh. Damn.” He then immediately handed the keys to another customer. It’s also worth noting that my return wasn’t due until Monday, so there was no reason for any urgency or frustration on their part. I’ve never experienced such unprofessional behavior from any worker before. It has left me questioning whether I’ll use U-Haul again in the future. I hope this behavior is addressed internally to prevent similar experiences for future. Regards, Parker Ferguson

Rating:

5.0

Marco was the best! The experience was wonderful.

Rating:

5.0

Everything was explained to me very clearly even when I had to ask twice.

Rating:

4.0

The guy that helped me load and unload the trailer was terrific

Rating:

5.0

The staff at the Nashville location were very helpful, kind and very prompt. The man running the check out counter was able to help 2 customers at a time to keep things moving. Great staff

Rating:

3.0

Don't charge me exorbitant amounts of money extra after saying it's on $20 extra per day.

Rating:

5.0

So helpful and accommodating. Thank you Uhaul

Rating:

5.0

Nashville drop off was great!!! Well staffed & helpful. Less than 5 minutes, pull in, he detached—Handed me my light kit & wished me well. A great experience particularly after the debacle I saw in Atlanta!

Rating:

1.0

They cancelled us Bad bad experience

Rating:

5.0

Smooth and easy return.

Rating:

5.0

Both guys who help were very helpful and made sure I was taken care of in a timely manner as well as everyone in the other people there.

Rating:

5.0

Great service from the team. Friendly, fast & very helpful.

Rating:

5.0

Fast, friendly, helpful service.

Rating:

3.0

The truck I rented was clean, but the truck was pretty old and beat up. Probably suitable for "in-town" rental, but not for a days drive to another state. To be honest I wasn't entirely sure the truck would make it. The personnel at this location were professional and helpful. I would recommend this location.

Rating:

3.0

Very busy and slow when trying to get checked out not as much a reflection of the employee seems to be a process issue. Overall rating U-Haul the reservation feature is worthless make sure you call before you try to pickup equipment.

Rating:

1.0

The worst customer experience I have experienced at any store. The parking lot attendant that helped me in the early morning needs to find a new career. When I first arrived, the he yelled something as I got out of my car so I waited for him to finish his task and come closer. As he came up he asked what I was towing and responded with "you gone fuck up your transmission." He said that Tesla's should not be towing to which I said "ok". He refused to hook up the trailer to my vehicle as he said "it's too low". I offered to connect the chains and have him inspect it afterwards but he kept saying "slow down" and "you gone fuck up your transmission." After he was unable to connect the chains, he called for help and had another attendant that was able to help me. I will not be back to this location and I advise others do the same.

Rating:

4.0

My account was mis charged for a cleaning fee. I need to speak to someone about a refund

Rating:

5.0

Outside staff were super

Rating:

5.0

Same service, that was really good.

Rating:

5.0

Excellent customer service. Seemed like a busy location and everyone was working diligently to keep the process moving.

Rating:

5.0

Amazing location

Rating:

1.0

2.5 hour delay employees not ready with equipment...items ordered not included in truck had to depend on movers to supply furniture pads..dolly etc...and final destination had no compassion so I had to tt supervisor to change drop off location overall was a nightmare

Rating:

5.0

Fast, friendly, and accommodating! THANK YOU!!

Rating:

4.0

The truck and experience was mostly perfect, except the family before us left a lot of trash and crumbs in the front cabin that was still there when we picked it up.

Rating:

4.0

The truck wasn't very cleaned. It appeared to have had some sticky substance all over the dash, cup holders, passenger seat and floor,but we wiped what we could. Overall the online experience was very convenient.

Rating:

5.0

The employees who work here are generally very helpful and friendly!

Rating:

1.0

I had a truly disappointing experience with the customer service at this location. Not only was the service slow and unhelpful, but the representative I spoke with was downright rude. Instead of assisting me with my issue, they responded with sarcasm and even used inappropriate, abusive language. This level of disrespect is completely unacceptable, and it's clear that customer satisfaction is not a priority for them. I would not recommend this business to anyone, and I will be taking my concerns to higher authorities if this isn't addressed. The lack of professionalism and courtesy was beyond frustrating, and it left a very bad impression

Rating:

5.0

I have used this location multiple times. They always take care of my needs

Rating:

3.0

Make sure the information is correct( mileage/gas) prior to over charging your customer.

Rating:

4.0

Make sure you truly guarantee a reservation. Long story short. Was not made aware there was no truck until we arrived. Staff at this location worked very hard to get us one after 2 hour wait.

Rating:

4.0

Very helpful staff at check-in

Rating:

1.0

For starters, don't let me know 20 minutes before I pick up the location I chose. Then I have to scramble to get transportation to the other location, because the whole reason I picked the location is that it is right across the road. Just steps away. Now I have to wait for the friend who has my vehicle to arrive. On top of having to pay more than I would have because the location is farther away. So I have to start my move at 4pm instead of 12:30. Terrible experience.

Rating:

5.0

Great Service!

Rating:

4.0

Friendly, fast and efficient staff. It's a little tricky getting out of the parking lot if you want to try to make a left on Franklin Road because of the extensive traffic in the left lane headed towards the interstate. My recommendation is to make a right on Franklin Road, make a right on Hamilton, and another right on Martin and a ride on Wedgewood, if you are trying to get on to Interstate 65 and are hauling a trailer.

Rating:

5.0

I appreciated the updates and reminder of the rental. The truck was in good shape and drove really well for our long trip.

Rating:

5.0

Guys who checked me in at the counter were very good

Rating:

5.0

No problems at this location with the transaction. U-Haul personnel were very helpful with this process. Thank you.

Rating:

5.0

Everything was handled quick and easy. They hooked the trailer to my truck and away I went.

Rating:

1.0

The man inside who helped me was very polite and helpful. Some bearded main an orange beanie was pretty rude.

Rating:

5.0

Could not have been nicer and was truly a lifesaver as we needed a quick rental!

Rating:

4.0

Expedient check-out process.

Rating:

5.0

I experienced great service at this UHaul of Wedgewood. I showed up shortly before they closed and the two employees, Deadrick & Lamarco, patiently helped me and ended up staying late so I could rent a trailer. Couldn't have asked for better service.