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Carlos HCustomer Reviews for U-Haul of West Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service needs a little faster move
WALSON STHANK YOU
GLORIA RHorrible trato al cliente, los agentes de servicio muy rudos con los clientes, con una actitud hostil. Regañar y gritar a clientes por cosas desconocidas. Muy desagradable, no lo recomendaria.
MARIA GKeep everything 💯 in order.
OVETTE AThe staff in this U-haul location are very helpful, regardless of how busy it is (they were non-stop)! I want to say Greg and Lisa were amazing! They maintained such a positive attitude regardless of how chaotic the computers / customers were. Sheena also helped me when I had further questions. Greg, Lisa, and Sheena addressed all of my concerns, and that is why I would go back to this location. Thank you again!!
RUSLAN JThe entire experience needs help and the location needs help.
VALERIE SExcellent service
MARY CThere's always room for improvement, these guys left little or no room. 99.9 percent flawless.
REUBEN SDon’t give customers a filthy truck with glass and trash in the back. It looked like someone was living in it
Kaleah SEverything went very smoothly. Thank you so much.
Luz MN/A
Isaiah WStaff was very nice. Disappointed i was back in town on time but had a flat tire and uhauls roadside service took 3 hours to fix a flat tire . Was charged an extra day waiting on roadside. Next time I'll just drive back on bare rims I guess.
RICHARD SI made reservation for a van way in advance and when I got to location - they did not have it. I had to take box truck, one I am not comfortable driving, and it does not fit into parking space I was going to, but there was no time for search. It definitely was inconvenience, and it is not first time that happened to me with a U-Haul. Girls in the office apologized and give us dolly and blankets, to put us in ease, but I drove away with a vehicle I did not want or needed. I don't know if I will use this location again.
BORJANA PNo customer on the phone when I reached out I was placed on hold and no one ever came to the phone.
JONATHAN SGood job 👏
FABIOLA CLet customer know they get charged for after hour key drop.
MILHER EOwner, name starts with “E”, is not friendly
ALEXANDER DAllowing customers to have same day U-Haul without a return time and then charging 24 even if U-Haul is returned same day at later time before closing basically allowing customer to return rental before closing with no fee only charge if U-Haul is not returned during business hours same day
Cristhian RTruck inside is very dirty and shaking very bad when driving
NOMAN UThere's no such thing this days as customer care when a customer has to ask a representative more questions than the rep.is willing to answer There's no such customer care when you get a dirty van with it's windshield, windows and mirrors are dirty and the rep.looks at you to deal with it
Maynard RNo extra charge for drop off at different locations especially if out of the city
Midly UI did not use all the mileage.They charged me for
SWAIN EQuick drop off procedure.
VALERIA TGood service and trucks
KEVIN CFirst off I just wanna say the staff was great. But other than that the experience was horrible. After signing up for my truck which was fast it took 10 min for someone to come to pull the truck up. Then they couldn’t find the truck so got me another one and then I had to wait another 10 min to update the paper work. And then I finally get in the truck and the AC is broken as well the passenger side mirror was out of place and it was too stiff to adjust. Dropping the truck off was seamless tho
JAMES MNothing, the entire moving experience is horrible and Uhaul made it a whole lot better... Thank you
THANH TAll good.
REBECCA WKevin is a great manager!!!
MICHAEL RGot Delayed because the trailer was stuck on my truck. Had to come back and get a different trailer. And that one sounded like it needed some love and care. The customer was 10 . Need repair some of y’all equipment.
KRISTIAN LGreat location. Hassle free.
TONYA JI don't know why but I was charged twice, once when picking up the truck and once when leaving the truck, I left it with the app and was charged less for not using the full miles recorded
JAIRO PI was charged for 30miles, I only used the vehicle for 18miles
CHRISTOS CJust keep being polite and providing good and fast service.
THOMASENE HVery good customer service
ZEOMAR WFirst the prices are too high for a 19.00 a day fee to end up with a 300.00 bill two days and I filled the tank more than it was ,no problem, in the whole experience I didn't like spending so much s o I will probably seek other rental companies
MICHAEL MAlot start from scratch make lasheena manager shes you there dealing with and fixing everyone else's mistakes
ARIKA JDrove the truck 15 miles and was charged 30 dollars for gas. Outrageous
JOHN EMy card was charged twice and I was never refunded.
TYRONE RThe office person was so unprofessional talking about her personal life people’s private parts and cursing I felt so uncomfortable also the yard has so many trucks and trailers to where it was hard to receive the trailer and return it this is horrible I will not be returning here
NANCY RIt’s a very popular drop off but if you arrive when they open, there is nowhere to pull into for drop off. Trucks and trailers block the entry. It’s on a busy road so it makes it complicated to pull into a parking space then back out once they have moved the rentals (after opening). A trailer return took 30 min because they had to move so many rentals.
CHRISTINE FI think the location needs to do something about the yard it's very dusty, not good for customers and workers health. But apart from that the staff is very professional and pleasant. I must say many thanks to Trisha for help and support 👍 Great service!!
EGBERT PNot sure about recommendations, nobody interacts with us at drop
ALEJANDRO OThe staff at this location was very young immature and playful with each other. Not professional at all!!
PHYLLIS AVery busy but drop off went well.
MARK SThe location is is busy with minimal parking, but the the service was fast and efficient. The lot is large and packed with vehicles, but the crew guided me in and got my trailer hooked up in a matter of minutes. Overall good experience due to fast efficient service.
RICHARD GWhen i picked up truck it had maybe 15 miles worth of gas
Ann BHire people who care – but you would likely have to pay enough for them to actually care. Provide a better explanation of how your process works and what your fees are. Just give people a full tank of gas when they pick up and require them to return it full. Stop with all the trickery to extract extra money.
DIVINE STrisha was a huge help and very nice
KALEEL TManager and staff are very nice and helpful .
TONYA JThe right latch was broken, luckily the left latch for the ramp door was good and I was able to keep out stuff secure.
ABED SThere should be two lines one specifically for customers with reservations. I don’t understand why a reserved customer has to wait in line with customers with NO RESERVATIONS. I don’t understand pre check in and then check in again once you arrive. It’s repetitive.
Ivan oIt’s supossed to be a non smoking vehicle and smelled disgusting, Marihuana and cigarette as well full of dog hair everywhere.
JOSE AThe truck ride rough the muffler made a lot of noise paint on the truck is fading. Trish J tge person check me out on returning the truck was excellent her customer relation skills perfect she is a bright spark at this location.I will recommend base on the experience with Trish J.
LEROY AVery kind, patient, and helpful staff!
Michaela CWhen customers are waiting to return equipment make then aware of what's going on instead of customer standing there looking lost communication is key.
CINDY SOne of the workers got mad at me for dropping trailer in the spot I did. For one, I don’t work there and should not have to take it off my truck to begin with.
DAVID DThe lady that service me was very friendly and professional she was young could have been Indian or West Indians very professional w
FRITZ NI ordered and paid fr a trailer and when I arrived they didn't have one. They sent me a block away and same result. He called the one in west Palm and fortunately they had one . I wasted 2 .5 hours running around. Not good business.
MICHAEL Z