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JOSEF KCustomer Reviews for U-Haul of West Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person that helped with my equipment was very friendly
SANTO MThe service was quick looks like It's very solid and the installer was very kind and knowledgeable. I feel very confident that I will have no problems on the road if I could give 10 Stars I would
Rosemarie LKeep up the good work
ROGER FPerfect customer service
Mary LEverything was great about my experience!
DAVID GVery helpful and friendly personnel. Excellent customer service. Thank you.
RONALD JVery Helpful, Excellent Customer Service!
RICHARD JGreat
Bryan TFast and easy
DERMOT BThere was no personal there it was after hrs.
ADURIN PMr. Edward and the team was very helpful and nice. They were able to install in a timely manner that fit my schedule. I thank them for that and would recommend this team.
Nolan WDon't use non u haul Centers
William SOriginal reservation was made for a location on Belvedere West Palm Beach. They did not have the 5X8 trailer and was not helpful in locating another one. I was not notified in advance that the trailer was not there. The location was also too tight to even have a Uhaul business. I would give that location 0 stars. They need to be removed from the Uhaul family.
GERALD Bnot add insurance coverage automatically
PAUL DStaff friendly and profesional
Zoltan TOwner and crew member helpful with attaching auto transport and loading. AC went out, so we were sent to the repair shop which started the repair quickly.
DONALD FQuick and easy drop off.
PAUL SDont charge extra when you have no right.
MARIA HThe young man working the front desk was good, but the guy working the yard and hooking up the trailer had an attitude and was very rude.
COREY K5 employees standing around talking very loudly, not great customer service, then waiting for 10 minutes outside for someone to show us to the rental. It’s a long wait every time we rent here. Unfortunately it’s the only one around.
ANDRES TAll good excellent service
ELIZABETH BDon’t be rude, remember that a customer pays your salary.
Neal WEverything about the operation exceeded my expectations. The staff was fantastic and the equipment top-notch thanks.
ROBERT MThe store was supposed to open at 7:00 am; it opened at 7:10. I was given WRONG directions on how to tow my vehicle, which ended with my transmission being severely damaged and destroyed.
DAVID DIt is very convenient to me.
XIOMARA RI am happy with my experience and will come back. The trailer still had some rocks in it from the last user. I believe there also should have been a safety pin on the attachment part of the trailer. Overall great experience and price
COLLIN LMaybe have the front lady not play bejeweled and be more attentive
Emily BWonderful and fast service. I love doing business here.
EL HCan’t think of anything! Everyone was super helpful & professional!! Thank you!!
Anne TVery nice Kevin he took care of us in a timely manner I will recommend the U-Haul hitch installation to my friends
maria lEverything fine
Jean-Louis DThe personnal was realy polite and give us good informations
LUC RThe Latina clerk at the desk was very unprofessional and failed to assist with my payment. I had to call the customer service number to have them process my payment. Also, the car tow dolly strap on one side was twined up and knotted and could not be released, I could only strap down only one wheel of the vehicle I was towing. They need to ensure the straps are free and ready to use before the equipment are rented out.
GERALD JNot to issue any customer a busted right mirror. When it was reserved a day invest.
MATTHEW JNice people. Helpful. Easy.
Paul SVery satisfied. Thank you.
OCTAVIO RExcellent customer service from desk very friendly
GEOVANNA RRemember to do truck inspection and not be rushed or in such a rush and not do it
RENEE BMuy buena la atención
RAIKO CI reserved a couple of furniture dollies on the day that I picked up my trailer I was told that they didn’t have the dollies that they were given to another customer. I would think if someone reserved something the business would hold onto it for the customer
ADOLPH FWhat I experienced was a disregard for true customer service and frivolous additional charges that could've been avoided if they took the time to actually do their job. Nevertheless, the task was completed.
JUDE BGreat service
ANDREW HWe were moved across several locations the day of pick up which was very frustrating. Each agent was professional and courteous but the delays and added travel caused friction within our team.
SCOTT SThe staff was friendly and the truck clean. The truck I rented was $19.99 and the fuel showed near the half gallon only but no quite there. So I got a truck that wasn't properly fueled. I drove it 3 miles to pick up something at Lowe's and drop it off at my home which is close by. Upon returning the truck I was charged $6 and change for the 3 miles. This is a rip off and you shouldn't do this, specially when the truck isn't fully fueled when given to the customer. You can check the mileage when returned to verify it...
ALVARO VGood Customer Service.
AMERICAN FWell they did not have any unlimited mileage an the truck drive horrible as if it has a transmission problem 🙄
ALTON GEvery thing went great!!
EUGENE SWaited over an hour . Made a reservation for a cargo van in advance and they did not have any, I had to use a 10 ft bang in place.
Emily AThe staff was incredibly rude from start to finish. The guy who got the truck for me was literally verbally aggressive towards me when I asked a question to him. Would never use U-Haul again based on this entire location.
THOMAS HGreat job thank you
SAIED YGreat service
KELVIN RPickup and drop off were both quick and seamless
randy jTHIS LOCATION @ 4371 Okeechobee Blvd WAS FINE, CLEAN, HELPFUL. I WAS REDIRECTED HERE FROM STORE 66 (3138 LAKE WORTH RD) AFTER HAVING A RESERVATION THERE. AN INSPECTION OF THE TIRES PRIOR TO LEAVING THE YARD FOUND A SCREW IN A TIRE. I THEN SAID WE WOULD TAKE ANOTHER ONE ON SITE; THE RUDE ATTENDANT SAID AN IDENTICAL TRAILER WAS NOT AVAILABEL TO US BECAUSE "IT WAS RESERVED". I SAID "WE HAVE A RESERVATION, AND WE ARE HERE" GIVE US THAT ONE AND THEN FIX TO TIRE ON THE OTHER ONE PRIOR TO THAT RESERVED PICK UP TIME. HE REFUSED TO CONSIDER ANY CUSTOMER SERVICE; HE REFUSED TO DO HIS JOB AND ENSURE EQUIPMENT WAS IN WORKING ORDER, AND HE WAS EXTREMELY CONFRONTATIONAL AND RUDE! i WILL NEVER UTILIZE STORE # 66 AGAIN!!!!
ERIK RGood service good price loved
JUAN DExcellent help at the center, from the tech who installed my hitch, and from the man at the desk. I had awful phone help at this location last week. I've been assured the person who gave me erroneous info is gone. They likely need someone knowledgable dedicated to phone service. Once the national phone service answered, on two occasions, I got very good service.
Diane G