Customer did not leave a comment.
WILLIE BCustomer Reviews for U-Haul of West Palm Beach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had three breakdowns with equipment from this location. Each tire in separate states, and also the leaf spring. Total delays in waiting for repairs was in excess of 6 hours.
Sade MEverything was great
EVANSON FThey way to pick up a truck at night it took me over 1 late at night was not happy and they did not want to give me some type of discount when I drop off
Jose AOffice staff and setup staff were fantastic! Thank you for everything!
ESTHER KThe truck was given to me on E and literally felt like it was going to break down at any moment. It would idle every time I used the breaks and there was 2 roaches in it!
MEAGAN GLot of uhauls here. They are very busy. I really just dropped and left,
BRIAN SOpen store at scheduled time to be open
LAVON BThey are so easy and simple!!!! they always have trucks and cargo van no hassle chill and I just come here everytime I have to get things done you are in and out
DOMINIQUE Lthis was not my dropping location
ELSON DStaff was on point again... Best Uhaul location in Florida...
JACK GGave me a hand cart with seized bearing on the right wheel causing me to have to leave behind 2 leather couches because I couldn't move them without the cart. At least they refunded the 21 bucks. Also the trailer leaked badly in the rain soaking all my stuff. Very dissatisfied.
DANIEL WStaff was friendly and helpful. I got an awesome deal....
Jack GU-Haul West Palm Beach was/is 5*. I’m gladly going to use them again for my next trip. At U-Haul Mai. Ofc 800# Jerard? In the Hitch Dept got me set up with a hitch, wiring and an install place (3different locations) in one day so I could get my emergency move completed on time. 5* and 2 thumbs up for a job well done!
JAMES HVery good experience
WILLIAM Hmost of the inside people are lazy and rude
STEVE LThe equipment wasn’t cleaned
GARRY RFixe le prix ok
JEAN SEveryone here is always helpful and polite.. Great Service
Andre SI was sent to a location at 6 pm in Marathon that no longer exists, so I had to drop it off at Bobs u-Haul that had already closed. He was nice enough to call me in the morning to tell me he checked the truck and trailer in.
VINCENT AEveryone at this location was very polite and very helpful... thank you guys...
ANDRE SWhen we arrived at destination it was discovered that there was a leak in the 20' truck. Only 2 items were effected by the rain water. No damage to these items, only soggy boxes. Yay! We appreciated your concern about our soggy boxes. Thank you.
CHESTER GStop having keesha trying to take care of 5 things at once then she gets upset and just walks out.
DANIEL MThe person greeted me and directed me to the correct place to retune the vehicle. He was polite, informative and informed me that our receipt would be in our email and it was within 5 minutes.
PAUL IPerson that helped with my equipment was very friendly
SANTO MThe service was quick looks like It's very solid and the installer was very kind and knowledgeable. I feel very confident that I will have no problems on the road if I could give 10 Stars I would
Rosemarie LKeep up the good work
ROGER FPerfect customer service
Mary LEverything was great about my experience!
DAVID GVery helpful and friendly personnel. Excellent customer service. Thank you.
RONALD JVery Helpful, Excellent Customer Service!
RICHARD JGreat
Bryan TFast and easy
DERMOT BThere was no personal there it was after hrs.
ADURIN PMr. Edward and the team was very helpful and nice. They were able to install in a timely manner that fit my schedule. I thank them for that and would recommend this team.
Nolan WDon't use non u haul Centers
William SOriginal reservation was made for a location on Belvedere West Palm Beach. They did not have the 5X8 trailer and was not helpful in locating another one. I was not notified in advance that the trailer was not there. The location was also too tight to even have a Uhaul business. I would give that location 0 stars. They need to be removed from the Uhaul family.
GERALD Bnot add insurance coverage automatically
PAUL DStaff friendly and profesional
Zoltan TOwner and crew member helpful with attaching auto transport and loading. AC went out, so we were sent to the repair shop which started the repair quickly.
DONALD FQuick and easy drop off.
PAUL SDont charge extra when you have no right.
MARIA HThe young man working the front desk was good, but the guy working the yard and hooking up the trailer had an attitude and was very rude.
COREY K5 employees standing around talking very loudly, not great customer service, then waiting for 10 minutes outside for someone to show us to the rental. It’s a long wait every time we rent here. Unfortunately it’s the only one around.
ANDRES TAll good excellent service
ELIZABETH BDon’t be rude, remember that a customer pays your salary.
Neal WEverything about the operation exceeded my expectations. The staff was fantastic and the equipment top-notch thanks.
ROBERT MThe store was supposed to open at 7:00 am; it opened at 7:10. I was given WRONG directions on how to tow my vehicle, which ended with my transmission being severely damaged and destroyed.
DAVID DIt is very convenient to me.
XIOMARA RI am happy with my experience and will come back. The trailer still had some rocks in it from the last user. I believe there also should have been a safety pin on the attachment part of the trailer. Overall great experience and price
COLLIN LMaybe have the front lady not play bejeweled and be more attentive
Emily BWonderful and fast service. I love doing business here.
EL HCan’t think of anything! Everyone was super helpful & professional!! Thank you!!
Anne TVery nice Kevin he took care of us in a timely manner I will recommend the U-Haul hitch installation to my friends
maria lEverything fine
Jean-Louis DThe personnal was realy polite and give us good informations
LUC R