The young man there was one of the nicest, helpful people I've met at Uhaul. Thank you for that.
Dale CCustomer Reviews for U-Haul of Westside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Price went from $144 in February to $248 this month. Starting to get a little pricy. Lower the prices.
WILLIAM NHappy with the service that David provided!
ANALISA HOn my way from CA to PA, I had trouble with a hitch mounted cargo carrier using a hitch installed at a location in California. I no longer felt it was safe to use and contacted this location hoping they would be able to take a look. John did more than take a look. He provided me with in-depth information that I wish I had been given by the California installation technician. He provided me with various options. He made not just safety but my feeling safe and comfortable his top priority. He and Brenda went above and beyond in everyway I can think of. I would not just recommend this shop to anyone, I consider it example of how all shops should operate. I ended up deciding to rent a small trailer in the end. John helped me get my cargo carrier into it and even allowed me to repack items out if my car into the trailer. My mother and I both felt welcome and I left with a much better understanding of hitches in general. I was a little nervous towing at first but John encouraged me to contact him directly should I have questions after leaving. That small act really helped make everything feel less stressful. I really cannot thank John and Brenda enough! I made it safely to PA and believe that they played a part in that. Thank you!
SHEILA MCouldn’t have been any easier. Great job.
JEFFREY SStop scamming your customers!
STEVEN OThe agent, David, was very friendly. I reserve an appliance darling, which was not available. He did call other locations and found one. But I was in charged mileage to go get the Appliance Valley. The agent at the other location was also very nice.
CHRISTOPHER ODrop off without issues.
FRITZGERALD SThis was our first UBox experience . It was successful.
melvin wAttendants were friendly and helpful. The site is pretty tight for getting in and out of.
KENNETH MHelpful
JAMES TThey charged me 18.00 for gas when the needle was in the same exact spot it was when I picked it up, tried to claim I used a 1/4 tank when I did not.
MICHAEL GEverything was great, the owner was very nice, easy transaction. Returning the trailer was a breeze, only took 2 minutes. Thanks,
ROBERT FOutstanding service and the van was in great condition.
RENITA EThe minute I walked in the yard there was someone right there to answer questions . Pleasant and informative..love love love
PIETER SProcess was quick and easy. Staff at this location were very helpful.
KATHLEEN WEverything was so good, I had no problems. Wonderful experience. 😁👍
ELLA KN/A
James Kthe 2 young gentlemen were very polite and efficient while working to unload and put boxes in appropriate rooms
Sandra CGreat service. Very helpful.
JUDY QThank you!
Paige GLied about gas level charged a lot
SABRINA AJohn Garcia was awesome. I had traveled 11 hours to ABQ to move my sister who is very ill. My reservation had been moved to another location without any communication (u-haul employee noted calling me on 9/3, this did not happen) but John quickly made a call and picked up the reservation. Thanks again to John!
ERNEST SContinue to provide fast and friendly service.
VIRGIL SNothing
DONNA HStaff were friendly and efficient
CARLOS RGreat customer service and the truck rented did great on fuel consumption.
SHAWN MI was given all kind of information and had me going all over when I was trying to drop off. Basically they did a bad customer services job.
CATHERINE ASmooth and easy.
GUADALUPE MHad the equipment I needed on the spot. No waiting….thank you.
Miguel BGreat overall experience -- easy, quick, affordable
Andrew GThis was the worst moving experience I've ever had. I paid a premium for an old, rickety, drafty, wooden container when I was expecting a metal one. The guy I spoke with after speaking with Sebastian (Sebastian was very polite and kind but referred me to another number to discuss a discounted rate for such a shoddy container) was curt and rude. When I expressed my concern of possible bugs or mice due to the poor, drafty condition of the wooden container, he condescendingly replied that the container was in a warehouse and this would not happen. Well, guess what? IT HAPPENED!!!! When my container arrived, many of my things were broken and there were mice droppings everywhere! I took many pictures and had to throw away ALL of my bedding and many other items. This has been the most disappointing, stressful, problematic experience moving I've ever had. Historically, Uhaul has been great. The trust is gone with this company. I will not use them again.
Melanie MThis experience was not very good from the start. Tried to reserve the pick up online but could only select 1 of my three boxes and it was not the right one. Switched to chat only to be told that uboxes are handled over text. Text is a small keyboard and annoying, that is why i am using my laptop online. Finally got the box ordered and scheduled. Got a call when would li like to pick up Noon i say. I show up at 130 and the box is not ready. no one is in the ubox section of the store so I have to call and have someone walk from the main store. The trailer was too low for my hitch so I had to buy new drop hitch and another sleeve `50$ because unlike Houston where they lift it on my truck using a forklift he would not. I am going to be requesting more containers this weekend hopefully they will be ready for me and I do not have to go through all this nonsense again.
BRIAN JI have rented numerous times from this location and they have always made it easy and quick. Thanks!
PHILIP FThis U-Haul location is always good. Large selection of trucks and they get you in and out fast with a decent rental. Will always use this location for any U-Haul needs.
Benjamin JIt was easy to rent, pick up, and return the truck, and the people who helped us were professional and friendly.
AMY BThe safety check after we hooked up the trailer was extensive. Not just lights but air pressure, turning radius, and any questions about what to do if we had trouble on the road. Great job.
MICHAEL CIn and out fast. Location a bit cramped but maneuverable.
JEFFREY PJust don't rent anything!
AL MExcellent service at pick uip and a quick drop off. Truck ran swell, with exception of odd 3-minute cycling where A/C fan would run, then cut out, then return. Other than that one small thing, smooth as ice.
MICHAEL HThe team was very helpful and John took care of me.
JULIA RThe owner was by himself, so we waited a whole 2-3 minutes for him to help us. I was kinda (accidentally) abrasive when I asked if he was alone, but despite my poor delivery of the question, he was very nice to me. The whole interaction was very quick and pleasant. I would definitely recommend and go to this location again. Many thanks for making a stressful move a bit less stressful!
MARIA OCreate an all inclusive price so customers are not surprised by additional delivery fees. I was surprised by delivery charge for the UBox at the start of my rental and then at the delivery destination. I feel like I was overcharged and will not recommend to others.
Laurie AThe air-conditioning in the truck I picked up did not work. As it was late August and my trip was through New Mexico and Arizona, this was unacceptable. The staff at the pickup location did a great job in making sure I was put into a new truck with fully functioning a/c.
JEFFREY CEverything is professionall and practical
ZLATAN AStaff were on their phones and not helpful at all.
REBECCA KWay TOO many EMAILS
AIMEE RThe manager had a great staff who I worked with regularly - Carlos and his colleague, two young men who worked diligently and with care. My wife and I appreciated this locations services.
DUSTIN MVery efficient fast check-in and check out thank you
DARLENE ONothing, this location was great the team was friendly and very helpful
CLAUDIA CConvenient location, short wait times and helpful staff
STEWART TI liked the attention I needed for my situation.
Victor L | First ImpressionsUnsecured faculty ….should have been informed Had to move everything out to another SECURED location
Franklin D | Overall ExperienceVery professional and helpfull staff
Margot D | Overall ExperienceToo tight to oull uhaul in and out to store or remove belongings
carmen s | Overall Experience9 out of 10 times I tried to access my storage to put stuff in/out, I was unable to do so. Due to the lanes being blocked by either uhaul trucks or employee cars. Even the day I moved out 12/26.
Janel C | Overall ExperienceGreat customer service, would recommend to friends and family
benjamin L | ReservationThe staff were fantastic and super helpful.
MARK P | Overall ExperienceStaff was great and friendly. (:
Savannah G | Overall Experience