The store opens at 7:00 a.m. I was there immediately after opening. I was inside the open store alone for 17 minutes before I went out to the yard to have the yard person help me. While inside, I tried multiple times to make noise and look around to get anyone's attention. I heard a voice behind the West door (with a peep hole) and a woman was behind a door either talking on the phone or with another worker the entire time I was there. At the location, multiple calls from customers were unanswered during my wait (As I was also one of the people calling to see if I can get a hold of anyone) and the store was left unattended. This is the worst experience I had with counter staff and as a general manager, I would be alarmed that my business is staffed with incompetent employees that do not follow posted hours nor a customer service attitude when they come to work. If the person behind the door is a manager or owner, maybe it is time to reevaluate your customer service mentality when it comes to owning/controlling a customer based business. If I was less than honest, I could have cleaned out the store and cost the business a lot of loss product. The yard person was very nice, cordial, and when alerted no person was inside, stopped what he was doing to assist. He is the only person I have confidence in at this location.
Anthony HCustomer Reviews for U-Haul of Yuba City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly crew Nice trailer
rich VTurning in the rental truck as EQUIPMENT was a little confusing, but I went with that energy. Signs were clear where to return rental equipment, before I was able to follow instructions on the U-Haul App a bright smiling young person showed up at my window to help me bypass the app return.
Stephen CHappy with everything except the fact it was given to me on a quarter tank of gas
CHAD SThe manager is outstanding, was extremely helpful and had everything I needed waiting for me. This is an amazing place to do business.
joseph PLower prices
Wilhelm VGood
Edwin EStaff was absolutely amazing. I had so many questions and they answered them flawlessly. The gentleman that check us in was great. The guy that unhooked our trailer was phenomenal. Give these boys a raise for their customer service.
Jackie MAbsolutely w/out a doubt will recommend this location for U-Haul. One of or the very best locations I have ever worked with.
Stacy FThe truck was dirty. The engine ran with a strange metallic rattle. The tow command automatically turned on (I have never seen that). The transmission felt like it was slipping a bit. When I pulled the ramp out on the back, it was covered with shattered glass. I have never rented a truck in this poor condition and have never had to get gas before I could even start on my mission. Low, Low, score.
john nImprove pick up wait times by having more staffing on weekend mornings.
Prateek JI used the app to get a reservation 1 week before I needed the truck even did online check in, day of, arrived and was told they overbooked the truck, I was a bit frustrated and asked them to give me the larger truck available at the same price as the smaller one. They made it right ,but if your going to take reservations you need to honor them.
Matthew CVery good service.
JAMES MCustomer service has come a long way I was pleasantly surprised from the reservation to the return. Great job everyone!! Keep up the good work
Thomas LFranchise (that's the name of the guy that helped me) was friendly, professional, and courteous. Enjoyable to deal with. I always use this locat
Jean CGreat customer service
Randall HThey were kind and professional.
Hyun HI love renting all my trailer from here .
Federico CThe equipment looked well maintained, but when I picked it up it was not clean, had dried mud on fenders, front and inside, I cleaned it and returned it cleaned, staff was excellent,
DAVID SMy first time using UHAUL for a military PPM, but I think it’s kind of crazy to charge for mileage over a certain amount. Most car rental companies don’t even do that. Not sure why you can’t just leave it at charging per day and that’s it. Overall experience was great, just being charged $20 for mileage doesn’t make much sense especially since you can’t predict road closures or any kind of diversions that might happen.
Christopher AContainers were delivered one day late and driver failed to communicate that.
Celie FGreat customer service. Fast and friendly.
Heather HYou already done well I have no any words to say something.. you gave us good service
Kamaljit SGreat teamwork, would use again
Michael CGave ma an old beat up truck. Very expensive.
Andrew DThe front office lady was awesome and incredibly helpful. Overall amazing experience!
Manvinder GFrom start to finish the U-Haul team was amazing, competence and cooperation at every step and every hand-off. Simply amazing, many thanks!
Mark JJust need to clean out the trailers
LISA BGreat service... The people were very friendly.... the cargo van worked great !!!! will rent again
Gina ACouldn't Bluetooth my cell to pop up navigation on the vans monitor.
STERLING MConvenient location, staff was helpful with reservation, pickup and return drop off.
doug wFor me everything was very good the service I got was good and fast
Leonila BIt seem That every time I rent a U-Haul there is a problem, this time I was told I am on the Elist and would need to call them, after being on hold for 30 minutes I was told I should have never been on the list since I paid the outstanding balance 6 weeks prior
ANTHONY NRental trucks should be provided with a full tank of fuel and not 3/8 of a tank. This practice is not customer service oriented but indicates mission creep and complacency. If you charge more for customers when the tank is not full make sure you lead by example. U-Haul was founded by veterans who understand customer service.
Corey SEverything and everyone working at this location was amazing, very friendly.
Eric JFaster help
EUFEMIA SAlways great service from this location!
Michael LGreat service!
Sarah HGreat service
BHUPINDER SThere was a large predatory cat roaming the back lot by the trucks, so the location itself was not inviting at all. We were then charged for fuel when we were not supposed to be and charged for a late return even though we should not have been. We attempted to do an after-hours return but the app was not allowing it, so we had to sit in the parking lot until the location opened. The worker that we spoke to said he would take care of everything after I had explained all of the challenges (fuel siphoning issue from pickup site that resulted in lower fuel and later return time). Then we notice that we were charged for fuel ($77) and for late return. He charged us an additional $150!! Not happy at all and will never use this location again.
Ashley GI can see no reason to provide feedback on improving at this location. Supplies were stocked, crew was friendly, my hitch installation took a little over 2 hours as stated. A pad for the bench would sure improve things.
Ubaldo MNothing, everything was quick and easy. The U-Haul member that helped me was very friendly and quick with getting me checked in and out.
Flor MOnly complaint - no toilet in either bathroom. Otherwise the representatives were very knowledgeable. Wait time very small. All in all a great visit.
Joy PThank you for keeping the good work.
juan LI reserved a week in advance a 15 foot truck for one day. The day before was told the only one available is a 10 foot truck. We then had to do twice the work (especially with no ramp and some very heavy pieces of furniture). We were given an extra day, but we had not planned on doing two days of work. Why reserve in advance if we aren't going to get what we need in the first place? And this isn't the first time or the same location where this has happened. At this location there was only one person working at the front on a Saturday. Had to wait 30 minutes in line just to pick up the truck.
KARENE VThe interaction with U-Haul was always friendly, efficient and clear. The only improvement I can think of is the actual moving help from the customer's end. My moving crew was very efficient and FAST. Instead of being distracted by 3 things happening at once as I was, have at least one person with box list in hand directing traffic to get everything into the correct room. I know...DUH! Basic moving know-better. And I will pay attention to my own common sense next time.
Anne JThe gentleman that worked there seemed nice however waited for over 1 1/2 hours for a trailer pickup that we had already reserved and paid for online. Apparently the computer system was “running slow” but the wait time was absolutely ridiculous. Saw several customers just walk out and said they would go somewhere else.
Jesse DCustomer service/ employees were great, But the line awaiting service was long and it seems because of poor software and computer issues.
Manual Vthanks again for letting us rent one of your great units. As usual you guys are always available to help.
BRIAN PEveryone was very polite & helpful in every way !!!
Christopher SIncrease the number staff members on a busy Friday.
Patrick CThe manager is very professional and gives great customer service. We rent their trailers weekly. I highly recommend this location!
CASEY ONothing
Nancy QWas amazing experience to rent a truck whit that place thank you so much that team is amazing customer service.
Martin NVehicle was almost completely empty of fuel. Vehicle had a bad fuel leak. Smelled gas the entire trip.
Butwell UGreat experience. Would use again.
edith s | Overall Experience