Customer Reviews for U-Haul of Yuba City

Rating:

1.0

I rented a truck using the 24/7 pickup. I travelled 1/3 hour to get the truck at 6:30 pm. The truck was there but when I opened the lock box the key was NOT in the lock box. U-haul charged me for the rental but gave me no truck. U-haul did not seem to care or truly apologize for the inconvenience.

Rating:

5.0

Not the fault of Yuba City U-Haul; they did an excellent job of correcting the issue. However, scheduling my pods for delivery was awful. Yuba City U-Haul and the movers did everything in their power to make it right. I wanted my items delivered on 11/28 and logged in to schedule everything, thinking I was all set. Then I received a call from the first moving company, telling me that I needed to cancel directly with U-Haul Moving Help because they could not fulfill the request; the price I selected was incorrect, and they could only move one pod. I called U-Haul Moving Help during their office hours, explained the situation, and the very nice person who answered the phone made me feel confident that everything was sorted out. However, the day before my pods were scheduled for delivery, I received another call informing me that my pods could not be delivered and that I would have to call U-Haul Moving Help again to reschedule. That was Thanksgiving Day, so I assumed I would need to sort this out the following day. That night, I received a text from a moving company confirming my delivery. I simply confirmed and hoped for the best. Unfortunately, when the moving help arrived at Yuba City U-Haul, my pods were in the back and not ready to be picked up due to all the confusion. The amazing staff at Yuba City U-Haul made it right and retrieved my pods, while the even more amazing movers waited on their dime for the pods to be pulled out of storage. I am so impressed with Yuba City U-Haul and the movers who navigated a very confusing situation and made it work. I am not impressed with the first moving company or U-Haul support at all.

Rating:

3.0

Easy drop off no issues and employees were extremely kind on Thanksgiving

Rating:

5.0

Friendly staff, very professional.

Rating:

5.0

Quick and simple drop off

Rating:

5.0

Everything Was Great 🇺🇸✌️

Rating:

5.0

Great service. Friendly and efficient!

Rating:

4.0

Make sure windows are clean before renting out! For me, its difficult wiping windows in a vehicle

Rating:

4.0

Uhaul of Yuba City Ca. is impeccably operated and always a satisfying experience with one small exception. The wait in line can be frustrating. A result of the staff's focus on catering to every customers needs, often leaving the counter (and those in line) unattended to show a visitor the cargo space of a 10' box truck, for example. In any instance of less than excellent service, a competent but thinly spread staff, in this renter's humble opinion, is the culprit.

Rating:

5.0

Great Service,Great Employees 🇺🇸✌️

Rating:

5.0

Customer service is excellent

Rating:

5.0

Thank you for your help to the one that connected the trailer and also for the young lady that took it off very helpful and very respectful. 10 out of 10 great people who are working here in Yuba city California u hall location

Rating:

3.0

When I needed a huge moving van they had it, no problems and got in and out so I could get busy moving. Easy to drop off.

Rating:

3.0

Drop off was so bad no one was there to help and told me to use the self off cause they wasn't gonna help.

Rating:

5.0

Since, this was my first time renting and moving to another city. What would be very helpful is a ramp that should be included in the rental of the truck to move furniture into the back without having to leave the furniture behind.

Rating:

5.0

Great service! Much better than the Sunrise location in Roseville.

Rating:

2.0

Start by Not being rude, and try having some class when dealing with customers.

Rating:

5.0

I don’t have any criticism. The whole process was quick and easy all the way through from reservation, pickup and drop off

Rating:

5.0

Quick, efficient and friendly drop-off.

Rating:

1.0

40 minutes waiting for assistance when I already had a reservation . Almost everytime I take a trailer somethings broken. They gave me one with no plate, one that didn’t match the rental agreement, and now the whole ramp came out while I was driving because they rented it to me with a broken latch. Then 30 minutes to return the equipment and parking lot is blocked so I couldn’t just drop off

Rating:

2.0

Zero customer service. Non friendly staff and manager. Waited in line for 40 minutes to pick up the dolly I pre ordered. Geneneral manager proceeded to help a man who cut the line instead of those who had been waiting. Finally got my rental and the entire thing smelt like weed from the previous person. Complaints were met with indifference and never a sorry or even a how can we help.

Rating:

5.0

Every interaction I had from the website, to customer service on the phone to in person front desk pick up location was flawless. U haul is absolutely winning and other companies could learn from you.

Rating:

5.0

The clerk was not very personable. I had never rented a U-Haul before I was not taken to my rental and shown anything. For example, how to use the ramp or where things were at. Or even where to drop it off at in the parking lot. Beingthis waa my first time, it would have been nice to be shown these type of things

Rating:

5.0

Great customer service, thank you.

Rating:

5.0

Jacob was great and respectful. He took care of us quick and fast and made sure we have everything before he proceed with the next costumer. The truck was clean when we recieve it and it helps us got the job done.

Rating:

5.0

Nice very clean all

Rating:

5.0

100 love this store and service 😍

Rating:

5.0

Also GREAT!

Rating:

2.0

Drop off was a location in Yuba City, there was no help there/direction for drop off. Pretty lame overall.

Rating:

5.0

The wait in line was longer than expected, with only one customer service support person on the floor.

Rating:

5.0

Always a good experience renting from this location. Excellent staff.

Rating:

5.0

Thanks

Rating:

5.0

At this location nothing top notch and great experience at yuba city uhaul

Rating:

1.0

Stop double charging

Rating:

1.0

Scheduled an early pickup for 7am. The van was never prepped so I had to come back two hours later when they opened to wait in line for twenty more minutes. Then when I finally got the van, non of the requested equipment was in it either, they also claimed there was absolutely nothing they could do at the time to adjust the price due to all these inconveniences which is BS!!! Would not recommend, very incompetent.

Rating:

5.0

Such an easy drop off.

Rating:

2.0

The recent trailer was dirty and was in pretty bad shape. I had let the employees know about the trailer swerving while I was pulling it. Not a safe trailer

Rating:

4.0

The truck performed ok, its very old and under-powered for hills. The windows & mirrors were very dirty upon pick-up, I had to clean them inside & out. Other than that, the service personnel were great and I accomplished what I needed to do.

Rating:

3.0

The box van I had rented smelled heavily of stale cigarette smoke in the cab . Being a non smoker it was gross .

Rating:

5.0

The employee helping me was very helpful with all my questions and hooked up the trailer. Made sure my lights were working. Will recommend to friends and family for future use.

Rating:

5.0

Staff in Yuba City is friendly, knowledgeable and helpful. The store is well stocked with moving supplies. I had a major challenge with corporate, though… I had reserved a 26’ truck with a car hauler trailer for a 300 mile one way use - I made the reservation a month in advance to insure this would be a smooth process. I believed planning ahead would work in my favor and U-Haul had not disappointed me yet. My one way move was to relocate my family and cars while selling and buying homes to move from and into, so already a high stress deal. 2 days before pickup, I got an email notification that my reservation had been changed, that the trailer was unavailable. They found one I could use, but that required me to add 120 miles to my trip with the 26’ truck. After some time on the phone, they found a trailer closer, but still added 40 miles to the trip using the 26’ truck. After spending the time to make that 40 mile trip, it turns out the trailer was at the Yuba City store, where I had made my reservation for it along with the truck. They were very gracious and apologetic about the whole ordeal and they made sure my lost time was not compounded with lost money and I am very appreciative for that. It caused a level of stress during a stressful period that I was really hoping to avoid. The bottom line is U-Haul both created and eliminated the hoops I had to jump through at a time I already had enough hoops of my own to jump thru. I am glad they ended up doing right by me, but I am not sure what I can do to avoid an ordeal like this in the future…

Rating:

3.0

Trailer was very dirty when i picked it up

Rating:

5.0

There is no need for improvement, just keep up the great work! They are always friendly, polite & accommodating.

Rating:

5.0

i want to do it again..this time.I don't want to have to wash the truck before goingto the lake.It was muddy and dirty. but I love that truck,easy to back onto the trailer with those awesome backup cam system

Rating:

5.0

Good choice tho rental trailers thanks gays

Rating:

5.0

Everyone was very polite and pleasant.

Rating:

5.0

Thank you for accommodating my last minute rental! My original rental fell through at a different location and Yuba City was able to save the day. Also thanks to U-Haul roadside assistance for the quick dispatch to fix our blown out transporter tire.

Rating:

2.0

Upon arriving the employee working, the counter was sitting out in her car in one of the only two parking spots by the door, her car was parked in it. Shewatched me walk in and let me sit in there for several minutes. Then was very unprofessional. No customer service skills. Then I had to go find somebody to help me get my trailer. The guy working the yard saw me sitting over there and just kept doing other things. Until I went and got him to help me. Overall, not happy with the experience.

Rating:

3.0

They need to be more accurate about the gas that’s in the vehicle .and charging by the mile is ridiculous.

Rating:

5.0

Drop off was quick and easy

Rating:

5.0

Great service

Rating:

2.0

We reserved a dolly that was not available when we went to pick it up. We were over charged for 5 medium boxes that we did not get. When we returned the trailer and asked about the overcharge, they said the sales manager would call us when he came in. No one ever called.

Rating:

5.0

Wait time for a person to address the customer is far too long. I walked in about 10:45a.m. after picking up a car trailer the same morning at 8 and it was more then ten minutes for somebody to be at the counter to return the trailer. Sure wish they could come out after a customer arrives to handle business alot sooner. I have no clue to what is more important then a satisfied customer that doesn't have their time squandered due to lack of attention for said customer.

Rating:

1.0

This establishment's moto should be "we don't a damn".

Rating:

4.0

Let them know about the difference between intown discounts vs one way and military discounts. Go over all information of your rates .

Rating:

2.0

new worker in store don't listen, preorder wrong trailer, after that hooked up broken trailer, so I have to return, and exchange, was late for my appoitment!!!

Rating:

5.0

The representatives were very helpful and made my experience very good