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DAVID KCustomer Reviews for U-Haul of Yuba City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young gal that helped me at pick up was very helpful and with a good attitude and smile. It was quick and easy. Much appreciated.
NICHOLAS BEquipment was dirty. One of the hooks was stuck. I returned it the same day and no one registered it. I was given a more than $100 charge when I returned it the same day. Note I have to deal with the annoyance of calling and talking to people to reverse the additional charges. Bad experience all together
HARDEEP MIf u extend ur rental online the place u pick up ur rental will charge u embezzlement and then u have to get a lawyer and fight it in court all because the U-Haul store doesn’t communicate with any online services U-Haul has…. ????
Robby SGreat customer service! Thank you to all the employees that work for this u-haul, here in Yube City. 5 star! 💫
MICHAEL GThe wait time was very long, with only 1 person in the front. But other then that it was great, everyone was very nice and helpful.
AMY Dcustomer service was very good. excellent. kudos to the kid who assisted me and hooked up the trailer.
JAMES DEverything was great.
TOBY KI felt unsure to drop the trailer at Diamond because fear of theft. They allowed me to return at this safe corporate location at no extra fee. Thank you so much U-Haul
JAMES RThe two associates that helped me were courteous, professional, and helpful. It was very apparent that the business was under staffed.
RONALD AThe ratchet buckle should be lubricated regularly.
Vasilios KQuick easy no hassle rental for exactly what I needed will use again!
GIOVANNI HFast and friendly service
CARL SGabriel was very kind and friendly. Gabriel truly made my difficult day, a brighter one. Thank you for making my big move easier than I anticipated!
Danelle NJust keep doing as you are. Great help with my short trailer rental. Thank you. W
HENRY MGreat service not much you can do
LIONEL JAbsolutely fantastic staff! They always work very hard to get equipment ready and out the door, but I have noticed they probably need another front desk person. They just don't have the staff to really keep up with the amount of customers. That being said, the equipment is always in great shape, the employees are friendly and knowledgeable, and I have never had an issue with this location. Would recommend!
LUCIANO MNothing! Perfect and friendly
DARRELL FGuy at front desk was very polite loved his attitude!
JAIME CThank you for everything!
KAYLEE PNothing
SEAN WJust keep doing what you are doing
STEVEN KThe customer service was outstanding and efficient!
WILLIAM KI will miss going to this U-Haul location! They are always very nice, and it's fairly easy to return and rent equipment from there. Sometimes it can get pretty busy/congested, but usually the parking lot is easy to maneuver the trucks in.
Andrew LWonderful service, and everything you need for your move. Thanks
PATRICIA MVerry nice People reasonable rates
CLOVIS HVery friendly, helpful and guided me through the process as this was my first time using the U-Haul services Thank you
JOSE RProvide more 20’ u-haul trucks available for one way moves. I should not have to drive 45 miles to Yuba City to get a 20’ truck. Chico has several u-haul dealers with 20’ trucks, but none for one way. U-haul trucks have been going one way out of California for years. You should figure out a way to retrieve 20’ trucks from other states back to local dealers. The larger truck was available, but was unacceptable due to travel conditions to drive over Interstate 80 over Donner Summit in snow conditions without chains. I was forced to upgrade to the larger truck, at no extra cost to me, for my first trip in September 2024 from California to Idaho because, again, no 20’ one way trucks were available.
RICHARD STrailer was in good condition but still had stuff in the trailer from a prior use. It was not an issue as the trailer was an open trailer and did not imped putting my cargo into the trailer but I do like a clean swept out trailer vs one with stuff that wasn’t cleaned out after it was returned. Your workers need to check that stuff vs just blow it off. Looks bad on the company to not have clean ready to go equipment. I do depend on U-Haul from time to time so I am a repeat customer and would love for all my equipment to be cleaned. Im not expecting shiny polished but at least swept out. Other than that the service is fine and the equipment U-Haul makes is just rock solid like a tank.
PETER MThe location is clean and well maintained the equipment was great and the staff friendly and helpful.
MITCHELL FAlways great at this U-haul place off colusa ave😊
LYNN SVery nice and friendly, everything is clean and in working order. They are a very welcoming and kind group of employees.
DEANNA FVictor was knowledgeable, friendly and an expert!
WILLIAM CNone
BAHADUR SAs far as the Yuba City location, I can't think of anything I might recommend butnin terms of the complete online reservation process, I am routinely frustrated by inaccurate equipment availability information. Every time I reserve a trailer, the availability shows no trailers of the size that I typically rent. I have to reserve a trailer if a size shown to be available and hope the store will have something when I arrive. Thankfully, they always have. I just wish the uncertainty was not necessary. Otherwise, I love UHAUL.
RICHARD MAlways a positive experience renting from the Yuba City U-Haul location. Staff members were wonderful. Pick up and drop off was a breeze.Thank you!
KELLY GIf I'm going to use Uhaul , I only use Uhaul of Yuba City! Friendly, Clean Office and Site, Clean Vehicles and Rental Equipment and Customer Service makes sure that I leave a satisfied customer!
DANIELLE OThis location has a friendly, knowledgeable staff and everything someone might need when needing to pack, store, move or trailer items.
PATRICK OCustomer service was great. Everybody at the counter was friendly. It worked very simply in and out really fast
TYLER MYou all are great! Thank you!
GAYLAND Mfriendly staff, and excellence service.
ALEX MMirrors were corroded in place and could not be manually adjusted for driving safety.
RICHARD BEverything was and went swell! Very helpful with attaching and detaching equipment! Attitude and atmosphere was welcoming and very friendly! Looking forward to renting for future use from this location! <3
DANIEL RKeep up the good job. Kind, friendly and knowable group of people. I felt welcome. Thank you
DEANNA FNice job and good customer service
DONALD WCustomer Service was a joke. There females in another room with the door close that were loudly laughing and talking . After waiting for some one to show up at the counter for 15 min a lsfy shows up and goes into the room with the others for a couple of mins before co.ing back out to finally help a line full of Customers. I did how ever luck out to get a young man to help me with the actual rental . He is the reason I didn't leave ! It's either because they are Short handed or just don't care about service
JASON HI had to wait for an hour in the showroom, to pick up a truck, that I had reserved. Only 2 staff on and they were very busy, doing the best that they could. Tony and Gabriel are top notch and are excellent at their job. Would be nice to have someone working the counter.
JOSEPH BThe two men working were kind and helpful in every way. It was busy and they acknowledged customers and were very efficient with them processing each customer
MICHAEL NGreat experience!
SERENA MGreat experience. Would use again.
edith s | Overall Experience