Customer did not leave a comment.
MICHELLE SCustomer Reviews for U-Haul of Yuba City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I purchase a 20 footer, 30 boxes,40 wardrobes and wanted 10 totes. The system would not accept the upc for the large or small totes so he said he could not sell them. He didn't make any calls to try to address the problem and missed the sale on those items. I went down the street to another retailer and purchased 20 Totes. I was with my 90 year old dad and I'm myself disabled. At no time did they offer to load my purchases into the truck. It was my problem to figure out. I feel that your customer service is lacking and needs to be addressed. I don't want to feel like Ok I'm done with you now move on, Next in line please. Not good. People need your services but you should go above and beyond to satisfy their expectations. Thank you for allowing me to share my feedback. I would recommend to someone else only for convenience but if there was an alternative available, That is what I would recommend. Teresa Grottola
TERESA GCharged a cleaning fee with truck returned clean----waited to long to check truck back in Clerk was helping customer in person and the took 2 phone calls
NORMAN LOver charged me. You made me take picture why don’t you check them before you sat the gas wasn’t a lt the same level. Horrible customer service.
TYLER PVery good
RAYMUNDO Avery nice
RODNEY WI been in this location several times and always has been the same, floors need strip and wax, customer services was in the back of a U-Haul truck and left the place, one young girl that works here it’s mean mean mean looks like I’m begin for money or I’m bothering her coming to this location, I keep coming because unfortunately it’s the near location from my house and my business location
jc rI scheduled a pick up from yuba city because I was moving from the area to Sacramento. The U-Haul was not in proper running condition at the time it was rented to me. The transmission felt like it was slipping and finally the whole truck felt like it was going to die. To my luck there was another U-Haul location right off the freeway where I was exiting so I pulled in. I still had belongings in the back. I was not allowed to take another truck to remove my belongings and finish my move. I was told I needed to call roadside assistance who was not even available to come right out. My belongings are still in the U-Haul! They still charged me FULL price. The worst service experience I have ever received!
JENNIE VSurprise U-haul is the go to place for us for all our moving needs Thanks U-haul :)
RODNEY MOustanding customer service by all the employees we met, and helped us with a 7 hour trailer rental. These employees were very friendly also. Thank you Yuba City U-Haul!
STEVEN WMore costumer service personnel would be a plus to provide faster service at the store location. It would help to reduce the waiting time in line.
Milagros PService & employees were all great, easy in & out location Lots of equipment. The only down side is U-HAUL's program to ren from them is very slow. However, the employees are very helpful & do the best they can to get the paper work done . Return was super fast and easy.
CARL SAll representatives I have dealt with have been patiient, friendly, helpful and professional.
JOHN THave more people working. One person can not work the counter and hook up trailers. It shouldn't take an hour of standing in line to check out a reserved trailer. The line was halfway through the store. Everyone in line was complaining about the wait and some said it's always like that. Next time I'll try a different location.
CHERYL GNo staff available
MELISSA MTow dolly was not installed correctly and my car almost fell.
BRANDON AYou do not need to improve anything. But I will say that Jacob has got to be the nicest guy I have ever met. He is very professional also treated me with kindness and understanding. We need more men like that in this world. Thank you again.
JENNIFER SGreat service Great attendance very nice people i recommend this place to all my family and friends
SANTIAGO RThe office in Sacramento on Auburn was also great. Very nice people in each location. Great experience thank you
STEPHANIE TFast friendly staff and service
AUDIE MNot enough check out and check in people. Line both ways. Line was really long!
DUANE BEasy transaction
IAN BHire more employees, there were 2 customers in front of me, and 4 behind me, only 2 employees working the counter and they are required to hook up the rentals. Took about an hour before I left. Other great service
HEINRICH SThe staff at both locations of both the pick up and drop off of the equipment were great
MICHAEL Hthanks
JAGTAR SYes. YC Uhaul is better than most. Drop off took all of 10 minutes. The way it should be
LYNN TThe delivery back was easy and amazing, no complaints
JUSTIN HThe young gal that helped me at pick up was very helpful and with a good attitude and smile. It was quick and easy. Much appreciated.
NICHOLAS BEquipment was dirty. One of the hooks was stuck. I returned it the same day and no one registered it. I was given a more than $100 charge when I returned it the same day. Note I have to deal with the annoyance of calling and talking to people to reverse the additional charges. Bad experience all together
HARDEEP MIf u extend ur rental online the place u pick up ur rental will charge u embezzlement and then u have to get a lawyer and fight it in court all because the U-Haul store doesn’t communicate with any online services U-Haul has…. ????
Robby SGreat customer service! Thank you to all the employees that work for this u-haul, here in Yube City. 5 star! 💫
MICHAEL GThe wait time was very long, with only 1 person in the front. But other then that it was great, everyone was very nice and helpful.
AMY Dcustomer service was very good. excellent. kudos to the kid who assisted me and hooked up the trailer.
JAMES DEverything was great.
TOBY KI felt unsure to drop the trailer at Diamond because fear of theft. They allowed me to return at this safe corporate location at no extra fee. Thank you so much U-Haul
JAMES RThe two associates that helped me were courteous, professional, and helpful. It was very apparent that the business was under staffed.
RONALD AThe ratchet buckle should be lubricated regularly.
Vasilios KQuick easy no hassle rental for exactly what I needed will use again!
GIOVANNI HFast and friendly service
CARL SGabriel was very kind and friendly. Gabriel truly made my difficult day, a brighter one. Thank you for making my big move easier than I anticipated!
Danelle NJust keep doing as you are. Great help with my short trailer rental. Thank you. W
HENRY MGreat service not much you can do
LIONEL JAbsolutely fantastic staff! They always work very hard to get equipment ready and out the door, but I have noticed they probably need another front desk person. They just don't have the staff to really keep up with the amount of customers. That being said, the equipment is always in great shape, the employees are friendly and knowledgeable, and I have never had an issue with this location. Would recommend!
LUCIANO MNothing! Perfect and friendly
DARRELL FGuy at front desk was very polite loved his attitude!
JAIME CThank you for everything!
KAYLEE PNothing
SEAN WJust keep doing what you are doing
STEVEN KThe customer service was outstanding and efficient!
WILLIAM KI will miss going to this U-Haul location! They are always very nice, and it's fairly easy to return and rent equipment from there. Sometimes it can get pretty busy/congested, but usually the parking lot is easy to maneuver the trucks in.
Andrew LWonderful service, and everything you need for your move. Thanks
PATRICIA MVerry nice People reasonable rates
CLOVIS HVery friendly, helpful and guided me through the process as this was my first time using the U-Haul services Thank you
JOSE RGreat experience. Would use again.
edith s | Overall Experience