Service & employees were all great, easy in & out location Lots of equipment. The only down side is U-HAUL's program to ren from them is very slow. However, the employees are very helpful & do the best they can to get the paper work done . Return was super fast and easy.
CARL SCustomer Reviews for U-Haul of Yuba City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All representatives I have dealt with have been patiient, friendly, helpful and professional.
JOHN THave more people working. One person can not work the counter and hook up trailers. It shouldn't take an hour of standing in line to check out a reserved trailer. The line was halfway through the store. Everyone in line was complaining about the wait and some said it's always like that. Next time I'll try a different location.
CHERYL GNo staff available
MELISSA MTow dolly was not installed correctly and my car almost fell.
BRANDON AYou do not need to improve anything. But I will say that Jacob has got to be the nicest guy I have ever met. He is very professional also treated me with kindness and understanding. We need more men like that in this world. Thank you again.
JENNIFER SGreat service Great attendance very nice people i recommend this place to all my family and friends
SANTIAGO RThe office in Sacramento on Auburn was also great. Very nice people in each location. Great experience thank you
STEPHANIE TFast friendly staff and service
AUDIE MNot enough check out and check in people. Line both ways. Line was really long!
DUANE BEasy transaction
IAN BHire more employees, there were 2 customers in front of me, and 4 behind me, only 2 employees working the counter and they are required to hook up the rentals. Took about an hour before I left. Other great service
HEINRICH SThe staff at both locations of both the pick up and drop off of the equipment were great
MICHAEL Hthanks
JAGTAR SYes. YC Uhaul is better than most. Drop off took all of 10 minutes. The way it should be
LYNN TThe delivery back was easy and amazing, no complaints
JUSTIN HThe young gal that helped me at pick up was very helpful and with a good attitude and smile. It was quick and easy. Much appreciated.
NICHOLAS BEquipment was dirty. One of the hooks was stuck. I returned it the same day and no one registered it. I was given a more than $100 charge when I returned it the same day. Note I have to deal with the annoyance of calling and talking to people to reverse the additional charges. Bad experience all together
HARDEEP MIf u extend ur rental online the place u pick up ur rental will charge u embezzlement and then u have to get a lawyer and fight it in court all because the U-Haul store doesn’t communicate with any online services U-Haul has…. ????
Robby SGreat customer service! Thank you to all the employees that work for this u-haul, here in Yube City. 5 star! 💫
MICHAEL GThe wait time was very long, with only 1 person in the front. But other then that it was great, everyone was very nice and helpful.
AMY Dcustomer service was very good. excellent. kudos to the kid who assisted me and hooked up the trailer.
JAMES DEverything was great.
TOBY KI felt unsure to drop the trailer at Diamond because fear of theft. They allowed me to return at this safe corporate location at no extra fee. Thank you so much U-Haul
JAMES RThe two associates that helped me were courteous, professional, and helpful. It was very apparent that the business was under staffed.
RONALD AThe ratchet buckle should be lubricated regularly.
Vasilios KQuick easy no hassle rental for exactly what I needed will use again!
GIOVANNI HFast and friendly service
CARL SGabriel was very kind and friendly. Gabriel truly made my difficult day, a brighter one. Thank you for making my big move easier than I anticipated!
Danelle NJust keep doing as you are. Great help with my short trailer rental. Thank you. W
HENRY MGreat service not much you can do
LIONEL JAbsolutely fantastic staff! They always work very hard to get equipment ready and out the door, but I have noticed they probably need another front desk person. They just don't have the staff to really keep up with the amount of customers. That being said, the equipment is always in great shape, the employees are friendly and knowledgeable, and I have never had an issue with this location. Would recommend!
LUCIANO MNothing! Perfect and friendly
DARRELL FGuy at front desk was very polite loved his attitude!
JAIME CThank you for everything!
KAYLEE PNothing
SEAN WJust keep doing what you are doing
STEVEN KThe customer service was outstanding and efficient!
WILLIAM KI will miss going to this U-Haul location! They are always very nice, and it's fairly easy to return and rent equipment from there. Sometimes it can get pretty busy/congested, but usually the parking lot is easy to maneuver the trucks in.
Andrew LWonderful service, and everything you need for your move. Thanks
PATRICIA MVerry nice People reasonable rates
CLOVIS HVery friendly, helpful and guided me through the process as this was my first time using the U-Haul services Thank you
JOSE RProvide more 20’ u-haul trucks available for one way moves. I should not have to drive 45 miles to Yuba City to get a 20’ truck. Chico has several u-haul dealers with 20’ trucks, but none for one way. U-haul trucks have been going one way out of California for years. You should figure out a way to retrieve 20’ trucks from other states back to local dealers. The larger truck was available, but was unacceptable due to travel conditions to drive over Interstate 80 over Donner Summit in snow conditions without chains. I was forced to upgrade to the larger truck, at no extra cost to me, for my first trip in September 2024 from California to Idaho because, again, no 20’ one way trucks were available.
RICHARD STrailer was in good condition but still had stuff in the trailer from a prior use. It was not an issue as the trailer was an open trailer and did not imped putting my cargo into the trailer but I do like a clean swept out trailer vs one with stuff that wasn’t cleaned out after it was returned. Your workers need to check that stuff vs just blow it off. Looks bad on the company to not have clean ready to go equipment. I do depend on U-Haul from time to time so I am a repeat customer and would love for all my equipment to be cleaned. Im not expecting shiny polished but at least swept out. Other than that the service is fine and the equipment U-Haul makes is just rock solid like a tank.
PETER MThe location is clean and well maintained the equipment was great and the staff friendly and helpful.
MITCHELL FAlways great at this U-haul place off colusa ave😊
LYNN SVery nice and friendly, everything is clean and in working order. They are a very welcoming and kind group of employees.
DEANNA FVictor was knowledgeable, friendly and an expert!
WILLIAM CNone
BAHADUR SAs far as the Yuba City location, I can't think of anything I might recommend butnin terms of the complete online reservation process, I am routinely frustrated by inaccurate equipment availability information. Every time I reserve a trailer, the availability shows no trailers of the size that I typically rent. I have to reserve a trailer if a size shown to be available and hope the store will have something when I arrive. Thankfully, they always have. I just wish the uncertainty was not necessary. Otherwise, I love UHAUL.
RICHARD MGreat experience. Would use again.
edith s | Overall Experience