Customer Reviews for U-Haul sur Crémazie Ouest - déménagement et entreposage

Rating:

5.0

L’équipe est très courtoise. Il manque parfois de matériel pour transporter les items. Le jour de la fin de l’entreposage, nous avons entendu parler de coquerelles… nous n’en n’avons pas vu. Je suggère que les personnes qui entreposent les électroménagers pour faire commerce soient localisés au Rez de chaussée pour éviter de monopoliser l’ascenseur. Merci!

Rating:

5.0

All rental services was excellent. Nothing to add from my experience with UHaul.

Rating:

4.0

My 10’ truck had a starter problem that seemed to have gone unnoticed. Upon returning the vehicule, I mentionned it to the receiving employee. He said he would adress it. Otherwise, everything perfect.

Rating:

1.0

The manager sounounou bah is doing a very bad job on the phone. Put me on hold for 45 mins….. and he’s totally unprofessional. Crémazie ouest location

Rating:

3.0

I want to preface this that the customer representative I dealt with was very polite, understanding and professional throughout my entire interaction with him. However I'd reserved my van online for self-pickup. The person before me hadn't brought it back in time so I had to go into reception and ask for it. Having read all the FAQs about U-Haul CDW in Canada, I declined the CDW online in advance. However, when I was completing the registration with the representative, he had added it on. I asked to have it removed, and he said it was a directive from management that for all pickups and vans that CDW must be included. I said that wasn't the policy listed on the website, and also wasn't something enforced when I'd reserved the vehicle and checked-in online in advance. I asked to see where this policy was written. He called his boss, his boss told him it was on the website, I showed him several places on the website where it said I could decline the CDW and that there were no restrictions on doing this. I think it's very underhand and grimy to try and enforce a 'managerial directive' or whatever it was to all bookings of the two smallest vehicles. The same thing happened when I rented a pickup truck from this location in July, but I didn't fight it. Eventually after he realised it was pretty clear the enforcement of CDW didn't align at all with what is posted publicly for customers to read, he removed the CDW and said he'd find the 'policy' later and have it printed out for next time. This location is also very difficult/dangerous to pull out from given its location. Especially with the road works added around its entrance

Rating:

1.0

the clerk mamoud was very unrespectful full on spot before the trip i booked the pick up and trailer and the day that i come to pick it up he told me that he dosent have the pickup but i saw the truck and the trailer in the yard .. i told him i was in a hurry because im going to nova scotia he ask me to shut up and not to tell him how to do his job... and then after my trip he call me back to tell me some threat because i bring back the truck in st jean and tell me '' im gonna charge you for stealing the truck and that im not allow to bring it back to an other uhaul and in my contract it says cleary that i can and everything so no more renting for me in cremazie

Rating:

5.0

Good

Rating:

5.0

Polite and quick!

Rating:

5.0

great help enjoyed the service

Rating:

3.0

The store was so crowded with so much stuff. There is a lot of construction so it was really hard to get there, which is not anything you can do. This wasn't the location I was supposed to drop off to, I got a text changing my location. I would have rather had the original location, it was much closer.

Rating:

5.0

Massive thanks to Sounounou B who is very professional and respectful

Rating:

3.0

Wait time for staff was too long So used the self check in Easy to use but the additional identity part was odd Liked that I could extend the reservation on line Truck was easy to use, thank you for the stickers in French inside

Rating:

5.0

Les employés étaient tellement gentils et efficaces/ very kind and efficient employees

Rating:

4.0

You could do a walkingroud with thw client , and show hi. How he works ( movin mirror, feeling(type)).Or asking if they need onetour guide.

Rating:

3.0

Le principe de remplissage du gaz avec une position de la jauge a essence, qui est par nature très imprécise, nous oblige a remplir beaucoup plus de gaz que ce qui a été consommé pendant la location. Je me suis retrouvé a ajouter plus de 20L dans le réservoir parce que la jauge ne bougeait presque pas, alors que je n'ai fait qu'une vingtaine de KM avec le véhicule. Quelque soit le niveau de consommation du véhicule loué, il est impossible que sa consommation normale soit de plus de 1L/KM (même un tracteur agricole en labour n'atteint pas une telle consommation) Par opposition, un réservoir plein, bah il est plein, le pistolet de livraison s'arrête automatiquement, il n'y a pas d'ambiguité.

Rating:

5.0

Very busy location but staff are friendly, fast and efficient and the wait time is not an issue for the good location this store is at.

Rating:

5.0

Best location in montreal

Rating:

2.0

Désolé mais je suis francophone. Au départ j’ai cru que vos coûts étaient bas, c’est ce qui m’a motivé à aller chez vous. Mais sauf qu’à la fin en dehors des autres désagréments, vous m’avez chargé 100$ seulement pour le nettoyage du camion. Mon Dieu, je me suis totalement trompé sur votre compte. Avec un camion inconfortable, difficile à passer les vitesses, bref la liste est longue. Je m’arrête là

Rating:

4.0

It is sad that it's not possible to have written communications in french !!!!!!!

Rating:

4.0

insurance should cover by the u haul. too many fees upfront then insurance,environmental fee, charge by kilometres very expensive.

Rating:

3.0

1. The equipment was well prepared. And the price was good. I can't complain about that. 2. But the communication was far from perfect. I had to speak with someone about my reservation on the phone several times. Only once I had a pleasant conversation. No notes are left in the reservation. And I had to respond to the same questions again and again, and again. And when I get upset about it, the woman who refused to give me her name threatened to cancel my reservation. 3. The additional equipment is not well counted at the location. I reserved two hand trucks (dollies) together with the truck. But it wasn't mentioned anywhere. The dollies were at the location. But the guy we spoke with said that he had nothing available, even though I reserved them. Maybe this guy was just in a bad mood. 4. This person at the pickup location who gave us the key from the truck had an attitude like he is giving us a favor by talking to us. The service was absolutely horrible. I am not sure I can recommend your service to a friend.

Rating:

3.0

The check in process and the pick up at the Cremazie location took over 45 min. There was a line of over 13 people and only one poor clerk. He was nice and efficient but the waiting time delayed our plans greatly. Otherwise, great service.

Rating:

5.0

Merci à tous l'équipage

Rating:

2.0

The Sunday morning head office or regional office contact is wrong. I had to call 5 times. Montreal. No one on the support team had any idea either. It was okay but I m overall disappointed with the experience.

Rating:

5.0

Great professional and fast customer service.

Rating:

1.0

We had to wait for one hour and a half to get our tuck. There is only one staff at the counter for more than 20 customers waiting. We want to be reimbursed for being held this way wasting our time because your company wants to save on staff. It was not a surprised, every customer had a reservation and the application didn’t work for pick up.

Rating:

5.0

Le jeune homme à oublié d'écrire l'appartement de mon adresse, soit le 325.

Rating:

3.0

it's a bit expensive... I got a truck for 2hours and I paid 73$.

Rating:

3.0

je ne comprends pas quel est l'objectif d'envoyer plus de quatre courriels avec le reçu du service rendu. De plus, le paiement du 30 juillet a été effectué avec la carte de crédit personnelle de notre chauffeur, ce qui est totalement illogique. Nous disposons d'un compte corporatif, qui jusqu'à présent n'a servi à aucun des objectifs pour lesquels il a été ouvert: pouvoir payer, consulter l'historique des factures ou des réservations - rien de tout cela n'a été possible. J'ai passé plus de 2h en communication avec le service à la clientèle, sans obtenir de solution. je vous remercie d'une solution le plus vite possible.

Rating:

5.0

Service très rapide

Rating:

5.0

Merci

Rating:

2.0

I booked a truck yesterday. With the extreme hot weather announced (feels like 38 degrees), I specifically asked if the truck had Air Conditioning and I was told yes. Indeed the truck had the option but it was defective. Even at A/C Max, there was absolutely no cold air coming out (truck DC4882W). Quite disappointing experience, especially for my family members who came and give me a hand. I looked like the cheap uncle that did not spend enough money to give them a proper environment. I would strongly suggest that the employees check the A/C, because I would have taken another truck...or another company. I am actually quite surprised because historically, I never had problems with U-Haul. Tks

Rating:

2.0

The air conditioning wasn't working and it was 40 degrees Celsius outside. The light in the transport box wasn't working. I regularly rent trucks from Uhaul and this one wasn't satisfactory.

Rating:

1.0

if someone paid for insurance, please don't take advantage of that to fix your truck. I took picture for every details on the truck, without this proof I was going to be fall into the trap of using the insurance to fix the truck and impacting my driving history. they insist that I hit the truck or scratch it while I have the proof of picture taken on the time before the truck moved. it is not a good manner to treat your customer, I will think twice to rent it again, or advice relative or friends.

Rating:

5.0

Very good service

Rating:

5.0

Personnel courtois et aimable

Rating:

5.0

I don't like the fact that I have to go to the cremazie location when I have one next to me on Pie-IX . Very inconvenient for me . Makes no sense. .I reserved it there then they call me to go to the other one cause they dont rent for more then 1 day, makes no sense. They have 3 to 4 trailers in the back. One more thing , it would be nice if we can have a spare tire in case something happens. It's no loss, put a deposit on it , till you get it back. It may be stupid things for U-Haul, but your not the ones renting the trailers and have to deal with the headaches if something happens.

Rating:

5.0

Helpful, well organised, staff are very kind

Rating:

5.0

Le lieu de location UU-Haul est facile d'acces, le vehicule etait en bon etat de fonctionnement et a permis de proceder au demenagement sereinement, le personnel etait tres sympathique. Le seul point negatif etait le fait de ne pas arriver a faire fonctionner l application U-Haul pour proceder au pick-up et au retour du vehicule.

Rating:

1.0

My appointment was at 8:45am to pick up the truck and when I arrived there was nobody at the desk. I waited 20 minutes before someone arrived.

Rating:

5.0

Le service à la clientèle est à la hauteur, les employés sont accueillant et toujours à la disposition du client. Le personnel est agréable et respectueux . Une petite machine à café a la disposition des clients qui attendent serait une bonne chose 😊

Rating:

1.0

We were there 10 min in advance to get the keys but the service was so disorganized that ther was only one employee for 3 counters. The other ones were looking for lost keys. We received the keys 30min later than expected and they didn't even know were the truck was parked. We payed 7 CAD extra for a barrow that was not there. This jeopardized the whole moving day. I sent an email about this and never got any reply after two whole weeks.

Rating:

5.0

Not much everthing was great

Rating:

1.0

The instructions inside the app for self check-in for the key were wrong. I struggled to have the key. The tank of my truck was empty.

Rating:

4.0

Online experience was good. Equipment requested was not in the truck. Had to wait in line to get it. Staff was helpfull and polite.

Rating:

5.0

They are good

Rating:

2.0

temps d attente excessif pour obtenir la location (plus de 40 minutes) malgré le pre enregistrement

Rating:

1.0

The vehicle was great, but the customer service was very bad. We were three groups trying to het assistance and everyone had an issue. The two workers I dealt with behind the counter were not professional or respectful.

Rating:

2.0

J'ai attendu 1h45 pour avoir mon trailer le matin du 1er. Il faut prévoir que la demande sera extrêmement élevée et ajouter des employés...

Rating:

3.0

The guy at the cash was super nice and helpful. However, the girl that gave me the truck didn’t explain a thing. Had to ask her to take the truck out of the tight spot it was in. It was my first time driving a truck and her lack of information made it more stressful. An overview at the very least would have been appreciated. Even the offer of one. I saw a girl get a recap when I arrived at the location but I wasn’t given the same curtesy. It’s a good location though. They had multiple trucks. The pick up was quick.

Rating:

3.0

The service at the desk was long and complicated. For the paiement they didn’t cancel the security deposit that was made to switch to pay with another card and it complicated the situation. I never got a call back when I try to reach the general manager. The truck had water in the bottom of the cabin so some of my boxes where wet.

Rating:

3.0

la porte du vehicule etait mal ajuster, se qui fesait que la porte fermais mal du coter conducteur. deplus, j'imagine qu'il doit y avoir une facon plus rapide de prendre possession de son vehicule de location. bien que je consoit que ce soit une grosse journee pour la location de vehicule de demenagement, j'ai du attendre une heure en fil avant de pouvoir acces a ma location. la fil allait jusque sur le trotoire de la rue Crémazie.

Rating:

5.0

Honestly, I would always recommend U-Haul for any moving need. Flexible, comprehensive, great service, fair prices !

Rating:

2.0

The equipment was not ready. I had to wait an hour while they were repairing the cables.

Rating:

5.0

Service is always ans polite at this adress 10/10

Rating:

3.0

I believe there were unique circumstances ( issues with processing credit card payments), however, I took at least 1and 1/2 hours to get van that I had reserved. Only one person for check-in during peak moving week in Quebec. On top of which , truck assigned wasn’t on the lot!!! Another wasted 1/2 hour

Rating:

1.0

Remorque de moto rapporter a son point de départ allege ce qui as cause beaucoup de vibration sur la boule de hitch de 2 pouces qui s’est devisser sur la route. Raison: a cause de la rampe arrière, le poids debalancer vers l’arriere a fait perdre la boule.

Rating:

3.0

Where do you leave keys???

Rating:

5.0

Service excellent, réponse rapide et courtois, même avec un gros achalandage

Rating:

5.0

Service impeccable

Rating:

5.0

Belle équipe efficace et polie - Bravo. !

Rating:

3.0

While checking the trailer's turn signals, the attendant quickly informed me that my vehicle had a technical problem because the left turn signal wasn't working. After several attempts, including with a different trailer, we finally realized that it wasn't my vehicle but rather your two extensions that were broken, since when connected directly to my vehicle, everything worked. Furthermore, when I booked, I was told that I would be entitled to straps to secure the motorcycle to be transported. However, the attendant told me that the straps weren't included (as I'd been told over the phone) but that they were available if I purchased them. A very different situation. Finally, upon returning the vehicle, there was a slight complication because the trailer I left with wasn't the one indicated on the contract, even though I had informed the attendant to make the change before my departure to avoid confusion upon my return. He replied, "Oh, it's not a big deal." When I got back, I had to explain what had happened to the second attendant. He then retrieved all the information.

Rating:

1.0

Honestly, I thought U-Haul had such a great reputation, but unfortunately, the employees and the customer the customer service and the taking ownership does not seem like it’s one of the objectives of the employees working there. I had a complaint that was that was open three months ago, and one of them was actually a complaint about a employee at a location, and the funny part is the complaint was given to that employee who close the case. It was given to her again yesterday and she closed it again. I actually spoke to her and when she picked up the phone, she was the most extreme rude person I’ve ever met. Her name is Jennifer by the way at the U-Haul St Michel location because I remember how rude and unprofessional she was what a better person which is the reason why I filed a complete and nothing has changed. She’s also added extra charges to my invoice that I was never aware of such as cleaning and the fuel was never at what it was indicated, but I only found out that today, which was about three months later u-Haul really needs to pick up the pace in terms of training or employees because honestly, I do not think I’ll be using your services again if I do hundred percent it’s gonna be using the app but never talking to actually one of your workers.

Rating:

5.0

On m'a très bien servi

Rating:

5.0

To start, I wanted to ask why they considered the deposit as delivered? Possibly just because I left it without the lock and they saw the opportunity to rent it to someone else! But then they should give me back the amount I paid for the days they took my deposit without me actually paying it back!

Rating:

5.0

J'aime beaucoup ce établissement uhaul.

Rating:

5.0

Je déménage à la notre maison, le Stock avec

Rating:

5.0

Le personnel a été très disponible pour les explications.

Rating:

5.0

Pas assez de stationements pour le chargement/dechargement. Certains voitures les occupent plus d1heure sans mouvements, ce qui m’a obligé à stationner plus loin et à décharger les cartons par la porte à. Code. En dehors de cela très satisfait !

Rating:

5.0

Bonjour, J'ai fermé mon comte, hier : je n'avais plus besoin d'entreposer. Et j'aurais aimé avoir un sommaire de toutes mes factures. Mais le jeune homme à la réception m'a dit clairement que ça n'existait pas. Dommage.

Rating:

5.0

Très bon service et entrepôt très bien situé.

Rating:

5.0

La cour était difficile à circuler. Stationnement des véhicules qui bloquent la circulation et mal stationnés. J'ai terminé ma location 5 jours avant la date et aucune remise pour le temps non utilisé. Comme je l'ai laissé libre vous pouvez le relouer immédiatement, donc une double location. Je trouve que ce n'est pas du bon service à la clientèle et de l'abus de votre part. En agissant de cette façon vous contrevenez à la protection du consommateur.

Rating:

5.0

Wished ths office was open a tad later, but in the end it was not a problem. Very helpful staff!

Rating:

5.0

L’employé a donné un excellent service et a été très gentil et efficace

Rating:

5.0

Très accommodant et cordiale Merci beaucoup.

Rating:

5.0

I love it everything.

Rating:

5.0

Two thumbs up!

Rating:

5.0

Thanks for your support

Rating:

2.0

Too expensive

Rating:

5.0

Excellent service

Rating:

1.0

I leaved , it's no respect no communication no orientation... Just after 24 hours I leaved I'll not back here again . Just lose my money

Rating:

4.0

Seul bémol : le box est vraiment loin de l'ascenseur. Mais c'était le seul box disponible et je me considère comme chanceux. Et il n'y avait pas de chariot disponible à notre arrivée. On a utilisé un diable qu'on avait et nos bras. Puis, un, puis deux chariots sont apparus et on a pu décharger les camions plus vite. Le gars à l'accueil a été super gentil. Et l'espace (box) est parfait.

Rating:

5.0

Absolument très satisfait.uhaul sur cremasie est le meilleur

Rating:

2.0

Storage had mice that were not there before. Had to move out because of them. The trap within the unit didn't have anything in it. Otherwise it was a good

Rating:

5.0

Son vrai ma cool merci a vous

Rating:

4.0

Everything specially the staff were awesome! The only thing is that I found only one trolly there in the storage. Considering it was at Monday night (not a busy hour) I would add some more trolly to be used. Thank you,

Rating:

2.0

J’ai réservé un casier par internet et rendue au bureau, ce n’était pas le casier ni le prix lors de ma réservation. J’ai insisté et j’ai réussi à avoir le même prix. Mais…. Un lettre par le poste, m’indique une augmentation du coût malgré le contrat. Très déçue à ce sujet!

Rating:

4.0

Excellent customer service particularly from Chris the Manager. My only constructive criticism is about the limited access at times to park in front of storage doors and the lack of carts and/or respect from other tenants not returning the carts where they belong so someone else can use them. Thank you to the whole team for great experiences using your services through the recent years! All the best!

Rating:

5.0

The staff was very helpful! Storage was easy and dolly's are very convenient

Rating:

3.0

Staff were very friendly and helpful. There was a lack of trolleys and carts to move the things in. Also limited area to park when loading/unloading - if more than a 3 people are trying to access storage at the same time it feels very chaotic.

Rating:

3.0

My storage locker had mice and some of my items were ruined.

Rating:

2.0

The staff has a lazy attitude, and dont’ show me the deck to park. They said me 3rt flor and it was 2nd. There is no diable and no charging cart available.

Rating:

5.0

Thank you

Rating:

5.0

The young men in charge of the office were eficient, kind and patient to deal with me. Thank you

Rating:

4.0

There is occasionally a wait for the trolleys and loading docks, but never for very long.

Rating:

4.0

Parking is restricted. Sometimes difficult. Otherwise very good.

Rating:

5.0

The staff were really accommodating and helped me when I lost the paper to set up my lock. They knew how to set it up using the special keyword BOLT

Rating:

5.0

The staff was friendly and competent. Very appreciated

Rating:

4.0

The staff was very friendly and competent. They were bilingual, as they should be. That's a relief in the Great Province of Quebec

Rating:

2.0

The storage staff is not friendly. Have to wait long times to get things resolved. Secondly some people who take the storage they put big appliances in the corridors and never move them. It become very hard to move your stuff. There was another junkee next to my storage who always blocked my way, and for that reason i had to change my storage to another level. Overall not a good experience.

Rating:

5.0

le personnel est super aimable

Rating:

5.0

Very Good Staff.

Rating:

1.0

J'ai réservé un espace 15 jours à l'avance pour être certain d'avoir celui-ci lors du déménagement, mais celui-ci n'était pas disponible. On m'a proposé un espace similaire, mais plus cher. J'avais pourtant ma facture de la réservation, mais le préposé a refusé d'honorer le prix de l'unité que j'avais réservé. Il s'agit de publicité trompeuse. N'utilisez pas le service de réservation par internet. Assurez-vous de voir le casier avant de le louer, car il font du surbooking, vous vous retrouvez coincé et devez accepter de payer plus cher pour avoir une supposée bonification de l'espace de rangement.

Rating:

1.0

Staff was rude and unhelpful. I asked if I could see the size of the locker before renting it and they refused. Then they wanted to charge me extra and said it’s because their prices changed and then when i showed them the reservation I made online they made me do the process on my phone instead. It was a waste of time. Location is dirty and not well maintained. An outhouse is cleaner than their bathrooms.

Rating:

4.0

Easy to use and staff is always friendly

Rating:

3.0

The storage size i had paid in advance was not given to me. Instead they gave me a bigger unit 30 $ more expensive. At least a solution was found

Rating:

5.0

Very easy and efficient way to store house items.

Rating:

4.0

My only issue is when I changed credit cards and got a notice by mail. To the best of my knowledge, I didn't get an email to alert me, and I was out of the country at the moment, so that was the onpy way I could be joined. Other than that it was great

Rating:

2.0

I found a dead mouse in the washing machine I stored for a month when I checked out my belongings. I advise you to consider asking for extermination services to maintain a better job as far as hygiene. Thanks, Saeed

Rating:

3.0

For using this storage facility for over 2 years.. the price increase is outrages.. I was forced to take a bigger unit after making a reservation online which has not been respected by the employees and blamed the system when I had my proof. Ended up costing me way more on the long run. I could not change for a smaller unit later because it would be time consuming and i had heavy stuff. At least if there was a price adjustments offered for all those months but no, many increases of course.. if I ever need a storage again I will not go back there nor recommend to anyone.

Rating:

3.0

Overall good experience over the past 7 years. However in the past year there seemed to be strange activities happening in my account. I didn't live in Montréal which made it difficult to resolve as I would call there wasn't English staff available who could fully understand me. Move out was very smooth and it's a great location as it's near a metro station.

Rating:

5.0

L’équipe de Crémazie is the Best!!!

Rating:

5.0

Thank you!!!

Rating:

5.0

L'employé qui nous a servi était serviable, calme, rassurant et agréable. Nous sommes très satisfaits de notre visite.

Rating:

3.0

I am almost sure that I should’ve gotten a lock for free and I didn’t

Rating:

4.0

Rien à redire sur le casier. Par contre, j’ai trouvé moins cher ailleurs pour une dimension qui correspondait plus à mes besoins réels 4x4x4.

Rating:

4.0

Il serait plus approprié que les heures d’accès soient au delà de 22h, au moins jusqu’à minuit.

Rating:

5.0

Regular client since 2015, from renting trucks to storage. I can only say thank you for you excellent service.⭐⭐⭐⭐⭐

Rating:

4.0

.

Rating:

4.0

mon cadenas n’était pas dans le locker lorsque je suis arrivé a part ça c’est très pratique comme rangement et accessible

Rating:

4.0

J'ai particulièrement apprécié le service du personnel

Rating:

5.0

Staff were extremely helpful! We were notified when we accidentally left our storage unit unlocked. They also contacted us when our storage unit was empty to cancel the rental. Extremely good service! The staff here are really great!

Rating:

4.0

The particular rental unit I had has a giant fan / air exchanger type machine blocking the space up above about 6 ft. The wall showed the signs that there was water damage in the past. For me there was no issue but if I wanted to rent longer with more belongings to store, I wouldn't be comfortable with that unit. Otherwise I cannot complain about the employees or services.

Rating:

5.0

La personne qui m’a servi étais fantastique m’assister bien au delà de mes attentes et étais courtois

Rating:

5.0

Thanks Chris for the very good service, we sincerely appreciate your efficient and your patience.

Rating:

5.0

Merci pour la gentillesse et la propreté. À bientôt MC

Rating:

1.0

L’employé Mamoudou Diallo était plus qu’incompétent. Il nous a fait perdre plus de 45 minutes avec ses bêtises. Il ne savait aucunement ce qu’il faisait. Jamais ne s’est-il même excusé. Sincèrement dans le top 3 de mes pires expériences de service À VIE. Ca me fait tout de même de très bonnes histoires à raconter qui sont maintenant hilarantes ; bien que sur place, c’était loin d’être drôle.

Rating:

5.0

Merci beaucoup

Rating:

5.0

Merci, à Martin pour son service, ses conseils et sa prise en charge. Nous louons chez U-Haul sur Crémazie, van, truck et local depuis 2015. Le service est toujours excellent et constant. Vraiment très bon service. ⭐⭐⭐⭐⭐

Rating:

5.0

Merci très bon service,

Rating:

3.0

Endroit propre et fonctionnel. Mais le service à la clientèle laisse à désirer, comme dans toutes les succursales U-Haul. Manque de personnel pour répondre à la demande, temps d'attente long et service pas toujours des plus courtois.

Rating:

5.0

The girl working at the front counter was very friendly, answered all our questions and showed us where our storage was and how to access it. Very easy to move our stuff in.

Rating:

5.0

C’est très bien en terme de qualité, mais c’est extrêmement cher pour ce que c’est… c’était rendu à 92$ par mois pour une mini entrepôt de 5x5 pieds.. c’est un peu ridicule et j’ai pas apprécié les hausse annuel aussi grande pour un mini entrepôt et c’est pour ça que j’ai été cherché mes choses. Et aussi j’aurais apprécié me faire rembourser les semaines payés que je n’utiliserai pas. Après autant d’années de loyauté…Merci pour la sécurité et la qualité.

Rating:

5.0

Jai rien a dire sur le service ou l'entreposage cetais excellent merci

Rating:

3.0

Very tight access to over loading docks. Congested oftrn to the point of unable to access.

Rating:

3.0

Ok experience. Prices kept climbing every year. I was promised a free month and they didn't give it. False promises... The facility is secure and clean which is the essential

Rating:

2.0

Deux fois avec un gros problème de facturation sur un paiement pré autorisé sur carte de crédit active. Toujours obligé de rappeler car très peu de suivi. Perte de temps et frustrant pour un client de 12 ans mensuel...

Rating:

5.0

Staff was great. Even for English speaking me which I gratefully appreciated

Rating:

1.0

On a réservé un espace de location un mois et demi à l’avance. Lorsqu’on est arrivé, on s’est fait dire qu’il n’y avait aucun espace de cette taille. On a donc du payé plus cher pour un espace plus grand. Votre compagnie est très décevante. Je ne la recommanderais pas à personne. D’ailleurs, on a aussi eu des problèmes pour la location du camion. Sans nous prévenir, ils nous ont changé le lieu où il fallait récupérer le camion et le nouveau était à 1h15 de distance. La compagnie n’a rien fait pour nous dédommager dans les 2 cas. C’était la pire expérience de déménagement.

Rating:

5.0

We moved to a competing facility because of its proximity. I regret the move. Unlike the facility as a whole, our particular locker lacked proper lighting.

Rating:

4.0

Quais de chargement pas assez nombreux, surtout pour les voitures. La sortie par rue Jeanne-Mance est plus sécuritaire: il serait agréable que cette ruelle ait toujours au moins une voie pour passer. Le personnel a toujours été courtois et accommodant

Rating:

5.0

Remarque que plusieurs locataires Park leur auto à des entrés pour une long période qui nous cause un retard de charger ou décharger

Rating:

1.0

This is my second time getting storage in Uhaul. Staff not trained at all. Front desk very non professional. They dont have knowledge about what they are doing. Not friendly and not customer oriented. I expect much better service from a company who is leader in this business. But unfortunately customer service is below standards.

Rating:

2.0

Thé website for online reservations works however is problematic when trying to make a payment or upload ID. When trying to reach the location, i kept getting transferred to the central. The people I spoke to (3 people at 3 different times) could not reach the Cremazie location either. No one at the location was logged onto the chat even though it was during hours of operation. It took me over 2.5 hours of calling and waiting to finally be able to upload my ID which was already on file (the system wouldn’t recognize it) and process payment. I received no help from anyone. Then when I got to the location, a padlock was in the locker I had rented. I had to wait in line in order to get someone to give me access to my new unit. (I was transferring from a large unit to a smaller unit. I’ve been a customer at this location for 13 months.) Not to mention I was provided with the managers email address in order to request help and he never responded to my email. Overall, below average service. It’s disappointing.

Rating:

2.0

I booked a 10' x 10' storage unit in advance. When I came to the facility on the moving day I was told that the unit I booked is not available and I can only get a smaller one (5' x 5 or 5' x 8'). I chose a 5' x 8' one, finalized the deal and went to check the unit to find out that it has a massive concrete pillar right in the centre (it's part of the building that just happened to be inside the unit that I was given). The staff were friendly, helpful and professional, but I would not recommend anyone using U-Haul storage services because of poor reliability. Everything could have been handled in advance by a simple phone call.

Rating:

3.0

Deux fois jai demander avoir accès 24h et les 2 fois ils mont dit que c'était correct et évidement j'ai jamais eu accès 24h. On m'a même donner un mois gratuit la première fois pour l'inconvénient et le mois d'après la même chose. Pas accès 24h. Et le service est tjrs long. Des fils d'attente alors non l'attitude de votre personnel ne me ferai pas recommencer votre entreprise.

Rating:

1.0

Service pas bon

Rating:

3.0

Tout est ok mais il faut plus de chariots. Il n’est pas normal qu’il manque autant de chariots.

Rating:

4.0

Difficult to reach uhaul 306 Crémazie by phone. Could do a better job on that aspect.

Rating:

3.0

A l’arrivée, il est écrit no parking partout mais il faut bien prendre le temps de débarquer notre marchandise et aller au locker. De plus, nous avons parlé à un employé qui ne nous a pas vraiment accompagner dès le début, info de base mais comme elle savait que c’était notre première visite, elle aurait dû nous dire que l’on devrait passer au bureau récupérer un cadenas puisqu’une fois arrivée au locker c’était barré, pas de service avec lintercom pour joindre un employé, j’ai dû retourner au bureau à l’entrée, pas d’employé dans le bureau d’entrée, bref vraiment pas efficace et adéquat. Déception pour un premier contact.

Rating:

5.0

Merci pour tout !

Rating:

4.0

Le lieu et propre et le personnel professionnel

Rating:

4.0

Tout est rentré dans l’ordre mais mon storage a été sur-réservé. Situation très spéciale si jamais aucuns autres storage sont disponibles

Rating:

3.0

It was my first time going into an Uhaul storage facility and the person at the reception didn't take the time to explain to me the process. I had to figure it out by myself for the most part.

Rating:

2.0

Les modalités de paiement devraient être plus conviviales. Par deux fois on m'a chargé des frais de paiement en retard. La première, je n'ai pas réussi à payer par internet et je n'étais pas à l'aise de fournir mes données sur le cellulaire de quelqu'un. La deuxième, le commis a mal pris les données de la carte et elle n'a pas passé. On attend beaucoup trop au comptoir ou au téléphone, je vais choisir une autre localisation.

Rating:

5.0

A++++++++++++

Rating:

5.0

L’employé Chris était très attentif à mes besoins. Il a su me répondre à mes questions

Rating:

4.0

Encore trop tôt pour porter un commentaire.

Rating:

5.0

J’ai particulièrement apprécié la sympathie, la motivation et le dynamisme de vos employés

Rating:

3.0

J'aimerais seulement qu'un rappel nous soit envoyé AVANT la fin de notre renouvellement, je reçois toujours un avis après un an que mon paiement est en échéance et on me charge toute de suite 15$ de frais. Toute compagnie doit envoyer un rappel de paiement avant la date butoir?

Rating:

5.0

Équipe vraiment sympathique ainsi que le service client . Merci!

Rating:

2.0

The staff are fairly rude to customers. The organization of the drop off and move out is chaotic and un-managed. Granted its busy during peak times of the month there is still a level of customer service required when people are spending a lot of money with your company, even if they aren't. In a time when money is tight for most people and they are spending less, I would imagine that customer retention is high on the priority list for most if not all companies. I will not be renting trucks with U-haul any longer nor storing anything in their facilities.There are many companies that would be happy to have the business. By the way this is my fourth rental this year, one of them being for a cross provincial move. I have been left with a bad taste from my experiences at this point and will be sharing my experiences with friends, family and public. This review will also be copy and pasted to various U-haul outlets in particular the storage facility, and also google.

Rating:

4.0

Parfois un peu trop lent aux caisses. Sinon tout est parfait.

Rating:

4.0

je pouvais me rendre facilement a mon entreposage, car souvent je devais aller chercher des choses qui me manquais , et l'endroit était très sécuritaire et tres propre.

Rating:

5.0

I would like to send my thanks and appreciation to Chris Santini - he was a true professional throughout my stay at Uhaul Crémazie. Chris thank you for everything and I hope we meet again

Rating:

5.0

Good job guys!!

Rating:

3.0

Très déçue du format de l'entrepôt. Avec les moulures à gauche de mon entrepôt, ça ne faisait pas du tout un format de 5x7 et je n'ai pas pu rentrer tout ce que je voulais à cause du 2 pouces qu'il manquait. Donc ce n'est pas représentatif. Les mesures données du locker devrait être réellement l'espace disponible à l'intérieur et ce n'était pas le cas.

Rating:

1.0

Je n'est pas été rembourser pour la moitiés du mois

Rating:

5.0

Bravo à l’équipe pour l’accueil et professionnalisme plus précisément Ibrahima qui avait bien expliqué le fonctionnement. Merci

Rating:

1.0

Très grosse poutre bloquand 1/4 de la surface vendu, jamais avisé et lorsque mentionné le personnel n'A rien fait. merci

Rating:

1.0

Personnels manquant d'experience et désagréable. L'offre du 1er mois gratuit n'a pas été appliqué sous pretexte qu'il y a pas beaucoup de places disponibles, pourtant ma reservation sur le site internet indique le contraire.

Rating:

4.0

C'est bien, mais c'est trop cher. Aussi, ma lumière dans mon unité a brûlé et n'a jamais été changé

Rating:

4.0

J’aurais apprécié ne pas avoir à rappeler pour confirmer l’arrêt de mon abonnement car à mon départ le personnel d’accueil n’a pu procéder à la fermeture de mon compte car le système était en train de démarrer Sinon le gérant est très bien, à su m’arranger malgré une erreur de réservation et l’endroit est très propre

Rating:

5.0

No issue at all during the one year that I rented my storage unit. Would recommend!

Rating:

5.0

Thank you so much Chris for your excellent service !!

Rating:

3.0

Some inconveniences but after some back and forth was fixed Thank you

Rating:

4.0

The staff that handled my storage was helpful but not friendly at all. Gabriel seemed to absolutely despise being there when I did my check out as well as when I rented a truck in November 2019 to move stuff into that storage.

Rating:

5.0

Can't remember the name of the employee who served us twice (he had a beard) but he provided excellent customer service. Thanks! 10/10 would recommend.

Rating:

4.0

Overall very satisfied. The only issue that keeps me from giving a 5 star review is that it's been very difficult to get through to the office by phone. Luckily I live close by so could drive over...

Rating:

5.0

The person working at the front desk was phenomenally friendly and professional. After a long distance move, he provided clear instructions and advice to a tired mind.

Rating:

5.0

C'était une belle expérience d'utiliser les locaux .l'équipe est formidable , très serviable. avec toujours un bel accueil. je recommande fortement cette place.

Rating:

3.0

I gave only an "average" rating because you don't communicate with me by email in french. Not good when you have business in Montreal. SVP améliorez cet aspect de votre service.

Rating:

5.0

Excellente Localisation, Acces Facile et Personnel Serviable

Rating:

2.0

Courriel tjs en anglais👎Location de locker très cher avec de grosse augmentation et frais faramineux👎Très peu de chariot de transport (7 à cremazie) on perd un temps fou à attendre pour en avoir👎

Rating:

5.0

A big thanks to everyone at the Cremazie U-Haul amazing staff amazing service.

Rating:

5.0

Keep up the good service 🙂👍

Rating:

2.0

Recently I've been always using Uhaul for moving inside Canada (twice in 2019) and between US and Canada (NY in 2017). I believe I won't use Uhaul services anymore. My reservations are not respected.

Rating:

4.0

All good.

Rating:

4.0

Perfect experience besides lineups that would last forever (more than one hour) even when only two or three people. There must be a solution to be more efficient because that was truly problematic.

Rating:

1.0

C’est la grosse merde uhaul grosse merde il mérite même pas une étoile c’est tellement la merde uhaul c’est des voleurs la grosse merde puis je vous en merde le monde qui travail à uhaul que du vol

Rating:

5.0

Great people at costumer service,Maria served me very nice.Thank you all for the great service.Claudia Tablan

Rating:

4.0

Everything was good!

Rating:

5.0

Merci de tout coeur pour votre bon service , votre courtoisie et professionnalisme .

Rating:

5.0

People working there on Crémazie are very nice . Good service

Rating:

4.0

All around a convenient location and helpful although very busy staff (often not enough staff on hand)

Rating:

5.0

My whole experience at Uhaul Cremazie was fantastic ! The staff was amazing as they helped me with storage and truck rentals on the July 1st weekend when I was in a bind with no reservation ! Thanks!!

Rating:

5.0

Tres bonne entreposage et tres propre , le service a la clientele c super je suis tres tres satisfaite merci🤗

Rating:

5.0

The staff is amazing. Great service.

Rating:

5.0

Brian was super nice even while he was busy on Victoria Holiday

Rating:

5.0

U-Haul Cremazie ouest MONTRÉAL Est le meilleur endroit pour avoir du bon service . Comme c’est la troisième place où j’entrepose, j’ai vu là différence Leur côté humain exceptionnel! Merci l’équipe

Rating:

5.0

Very nice building.

Rating:

5.0

This is the second time we are using U-Haul storage. Starting with the staff, all the way to the storage facilities and trucks, excellent service. Keep up the good work. Thank you 😊

Rating:

1.0

Continuous headache. My UBox arrived damaged - broken padlock and latch, completely unsecured. No record of what happened. Monthly storage fees was that of place of origin, higher than destination.

Rating:

4.0

All good. Staff were really good.

Rating:

5.0

parfait

Rating:

2.0

when I was unloading in the assigned storage 2136 by the way very small, a cockroach came out of this, how can I leave my stuff in a place with these insects? I was reassigned anthr one wisame problem

Rating:

5.0

Maria and the rest of the staff were just so helpful. Happy to see that some people can still be friendly...

Rating:

5.0

I've been with you for many years - I confirm my total satisfaction for facility access, very clean in all areas, Your staff was absolutly friendly and professionnal Thank you for everything

Rating:

4.0

It is difficult to get a hold if someone on phone. Long wait times and the message is annoying. It took more than 4 phone calls to get the answer I needed.

Rating:

5.0

Great place

Rating:

4.0

Was ok. But the clerk look half asleep.

Rating:

5.0

Excellent facility.

Rating:

5.0

The staff is always courteous and knowledgeable when I go and also when I have questions. Th am you and keep up the great work. James

Rating:

4.0

Thank you

Rating:

5.0

very satisfied whit the service that i got by the staff i will recomend UHaul to my friends and familly thank you.

Rating:

5.0

The staff was impeccable and helpful every time. Only wish we could have access to it outside of business hours.

Rating:

5.0

The staff accomodated my situation perfectly, although I didn't have the same price as quoted by phone. Service at the branch was excellent.

Rating:

4.0

This particular facility was just fine to deal with. In particular the manager Maria was very helpful and made the experience a little easier.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Nice facility, friendly staff.

Rating:

4.0

I'm satisfied with service that I had . Thank you very match.

Rating:

5.0

glad U-Haul exists!