Customer Reviews for USA Grocers
(U-Haul Neighborhood Dealer)

Rating:

1.0

The owner is rude and requires too much info from U-Haul customers. Her attitude was inline with what other U-Haul customers reported online. I'm glad I read it to avoid extra fees due to her inefficiency and bad attitude.

Rating:

1.0

Called the place before dropping off the truck. The shop owner sounded bothered by us asking. the shop attendantstated that she did not think she had space to park the truck!! Seriously?.Once he arrived tithe store we were Told o park the truck on the back. People attending were rude.

Rating:

5.0

Easy return.

Rating:

1.0

I made my reservation on line and when I got to USA Grocers, it was incorrect. He had to cancel and then redo the contract. When I went to load the truck the front and back end were dirty and I had to clean it out. I got charge an extra $25.48 that I have called about but the wait time is too long. Hopefully I can get this resolved. Unfortunately you will probably lose a customer since I had a previous bad experience with Uhaul and when I used Penske I don't have issues. They unfortunately did not have a truck when I needed it. I hope this will help you maintain your business since I am a business owner myself. Happy Thanksgivng!!

Rating:

5.0

Nothing! Everything was perfect! Thank you guys!

Rating:

4.0

The clerk who gives out the key needs to understand the U-Haul app better. Too much friction getting the key. Everything else was excellent.

Rating:

1.0

Absolutely horrible experience. If you have to use this location, do everything through the uhaul app.

Rating:

5.0

I did everything threw the app instead of have the lady working the register of store. Which looked and felt like. A. P.O.S. Gas station. If she helped me in anyway. I probably would have been there for 2 hours. When I did drop off three another app provided it took 20 min. The lady didn’t seem like she. Had a clue. But all worked out well

Rating:

3.0

Fill gas tank would be a plus

Rating:

5.0

Outstanding customer service and just friendly people all around.

Rating:

4.0

This is a new an somewhat unfamiliar area. I think it would be helpful to say that CR E is what Interlake turns into, would have made it a bit easier for us. Clerk was very nice....

Rating:

1.0

It was not so much the location although there was little to no help, it was the fact that over a month ago we made a booking and suddenly 1 day before pick up we get a message that our pick up location was changed to 70 mile further away,

Rating:

2.0

Horrible store, dirty, nasty. Would not let me use app to pick up. Had to wait 15 minutes for someone to show up. The clerk didn’t help with hookup of trailer, said he didn’t know how, and didn’t verify that I had it all hooked up correctly.

Rating:

3.0

Vendor was surprised a truck was being returned. I was not treated like a customer. Will not go back there.

Rating:

5.0

He's a nice guy

Rating:

4.0

Everything was very good no problems picking up truck .

Rating:

5.0

Son and mother were great. My new place of business. Thanks

Rating:

5.0

On-site personnel were very friendly and helpful. We highly recommend this location to any potential customers.

Rating:

4.0

Truck was a little dirty

Rating:

3.0

Again I just would never recommend U-Haul in general

Rating:

5.0

Letting us know beforehand total amount of rental and providing hard copy of charges instead of sending it over the internet and not giving us a chance to question charges.

Rating:

5.0

USA grocercers was such a better experience than what I dealt with at Rodney's Marathon and the very unhelpful staff!! USA grocers was very accommodating and helpful. Thank you for a smooth transaction.

Rating:

5.0

Very efficient. Nice people!

Rating:

1.0

There was no one to help me lift the trailer on to the tongue of my hitch and they had no equipment to jack it up and the guy would not help me at all I had to break my back lifting that 6x12 trailer to the ball of my hitch on my truck.

Rating:

5.0

Great service!

Rating:

5.0

Very nice staff at USA Grocers. Got my truck quickly.

Rating:

5.0

I rented for 2 days. Only used 1 day. Havent been reimbursed for the 2nd day.

Rating:

4.0

Does tell someone you can drop off any location and then have to drive to 3 different one B4 the one that took it.

Rating:

3.0

Great owner but, the truck was dirty with scratches dents scuffs all over the truck with multiple areas x’d and other areas not. The cab of the truck was filthy with dirt and grime everywhere. Their were old bed sheets in the cab (grey) you can see in the picture sent upon pick up. The back of the. Uhaul had dirt all in the inside and scratches and scuffs everywhere. This was by far the worst uhaul I have ever rode in or used.

Rating:

5.0

The owner of the business made it an easy rental. Thanks.

Rating:

3.0

Took truck back a day early and had more gas then started with. Went over a 100 miles and was charged a extra 118.00 dollars.

Rating:

1.0

EXTREMELY POOR CUSTOMER SERVICE....

Rating:

5.0

Everything went smooth

Rating:

2.0

They didn’t have a hand dolly (I had ordered one but they didn’t charge me for it). The entire operation felt disorganized. The truck drove like it needed maintenance.

Rating:

1.0

Need to teach them what to do

Rating:

5.0

Thank You

Rating:

5.0

Everything went very smooth. Thanks

Rating:

3.0

No comment.

Rating:

1.0

I did not know where to park so I pulled on the side and went in. Waited over 10 minutes before someone even said anything to me. He asked where I parking I told him and he said to move it and park out back. (you don't park out front) How am I supposed to know. I told him he can move it. I just want to get the Uhaul back. He said it is the customers responsibility to park in the back lot. I have used Uhaul many times and after check in they always have moved the vehicle. When I came back from parking he said I was rude and impatience. When I tried to tell him the mileage and fuel, he said just go I will do it myself. This guy was a total jerk and would never recommend this place to anyone. Then he charged me for dropping at the wrong location when the guy at the pick up location told me to drop it anywhere in my destination.

Rating:

5.0

Nice family!

Rating:

5.0

Very good service

Rating:

3.0

Truck ordered not returned by previous renter so stuck with much larger truck. Should have been told in advance so other plans coukd be made.

Rating:

5.0

The man was kind and caring after I had a horrible experience at the place I was supposed to rent from

Rating:

3.0

Uhaul rep didn't come out and do a walk around. Truck was covered with bugs and could not see out windshield for the bugs.

Rating:

3.0

Experienced yet reserved.

Rating:

5.0

The lady that checked us in was amazing. Friendly and very helpful.

Rating:

3.0

The uhaul was dirty inside and smelled like wet dog and cigarette smoke

Rating:

5.0

Cargo light didn’t work

Rating:

1.0

Horrible services

Rating:

5.0

Everything was fabulous!

Rating:

3.0

The clerk could not explain why uhaul was trying to charge me agaìn for what i had already paid for. Uhauls website could not find my location to close out my rental online even after several phone calls to uhaul. Once i got it to find me, it would not advance any farther and accept the many pics it required. Another phone call waiting time. She finally answered and said for us to just leave it there and she would fix it. I am DONE with uhaul. Hours of frustration for nothing and no apologies or concessions for their problems.

Rating:

2.0

The location sells bongs and kratom, which I believe is synthetic marijuana. Just not the greatest atmosphere to be doing business with U-Haul. If you’re into that then I guess it’ll be a great experience for you.

Rating:

3.0

The people at the location were very nice. The only problem I had was your customer service representative’s when I called your 1800 number. I needed assistance in changing a drop off location and they were all very rude and flat out told me no! I rented this truck to move my things to another town and was told I had to drive the truck back 45 minutes to where I rented the truck at. That is ridiculous!! The town I moved to had 3 uhaul places I could’ve returned it to! This experience was terrible!! So what’s the point of calling your customer service line if they can’t help you at all!! Do better uhaul. This was the first time I rented a uhaul and this is the LAST time I will rent from uhaul!!! I didn’t appreciate the attitude I got in response and I didn’t like the absolutely no help whatsoever!!!

Rating:

3.0

At first he tried to say that his parking lot was full and that he wished uhaul would stop sending him so many. When we asked where we could go to drop it off he relented and gave us the okay to park it.

Rating:

5.0

Very nice and friendly

Rating:

1.0

Location offers no assistance MOL go out back in the sandy field with 18" grass, find the trailer with this number and take it...Return it and basically was the reverse...No inspection, no assistance...Clerk was not able to check trailer in on computer, suggested I call Uhaul to get it straight, which i did...multiple calls before getting a person, was disconnected, finally given a regional phone number to assist me by the person who i finally reached...Made that call when I was disconnected during a transfer attempt, This person thankfully offered to call the rental location and help get it straight. Never heard anymore, but did get an emailed receipt, so I assume all is over... This was a nightmare from the start...I filled out everything online, made the reservation at Rodney's in Lake Placid Res# 20894574, Arrived at the agreed time and was told, the woman that does Uhaul did not come to work and nobody else can help me. Understand we were moving that day, and on a timeline that did not allow for putting the rental off another day or longer until the right person came to work....Got on the phone, took about an hour, was disconnected several times and finally got to a person to discuss the situation....He was helpful, searched area, found another trailer, cancelled the original reservation, made a new one and sent me to USA Grocers...There I lost another 30-45 minutes because only one person working at the store, and while she was courteous and helpful, she was constantly having to assist customers at the counter while I waited for her to complete the rental. I go out back, alone and located the trailer, between a uhaul truck and another trailer...at an angle when last dropped, maybe 6" of clearance on each side to squeeze the trailer our through. I then realize there is not way to back under the coupler, because there is no hand crank jack to raise the tongue...So alone, I am expected to lift the tongue, probably 100 or so pounds of tongue weight, and drag/swivel the entire trailer through high grass and sand enough to get it over my ball.....send your best man out and lets see him do it...Of course I had the 90# girl in the store that I could ask for help....LOL....I got it done, and removing it when I returned was a challenge as well for all the same reasons...Was not comfortable anyone actually looked at the trailer for damage, or verified I returned it. If stolen or damaged 5 mins after I left it, I am sure I would be on the hook...This whole event was horrendous, you need to Vet your sub dealers better, and certainly need to put jacks on the bigger trailers,,,Not likely I will look to Uhaul as a first choice in the future, if this is what I can expect....