Terrible service, no one helped me. Required blankets that I had reserved were not available. I did not receive credit for the blankets I had paid for and did not receive. Trailer was not in good condition. No one helped when I returned the trailer nor did anyone check the return. I will never do business again from that site.Larry K.
Moving Truck Rental in Lake Placid, FL at USA Grocers
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lake Placid, FL 33852
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Abbas was friendly, accurate, and made sure all was good for the rental of the 15 foot truck. He and his assistant were great at explaining the rates and other aspects of the day and were great representatives of U-Haul. John Guerrajohn G.
No help in loading trailer onto hitch, side light busted, reserved trailer at 2 no one there till 3, found one tire shredding itself 1/2, way through trip, could not get hold of service,Ernie S.
I was charge and I return the tank full.ezequiel A.
We made a reservation to pick up a dolly to tow a Mini Cooper. We've rented from UHaul on previous occasions, even had a towing bar installed on one of our vehicles at one time. Always had a good experience and trusted the brand, prior to this. We arrived to pick up the dolly at the rental center, gave them my information and then the clerk told me to go pick up the dolly. I asked him for instructions on how to connect the dolly to my truck and the clerk told me â€œWe don't do that; we can't assist you in connecting it to your truckâ€. I connected the dolly as best as I could and left the rental center. When we arrived at home we found that that the dolly was not properly connected to the hitch. This could have turned into a dangerous situation, both for ourselves, as well as possible damage to our vehicle(s) and/or your equipment.Luis R.
No isuuesglenda H.
Nothing, everything was great!Robert B.
no problems at all They were polite and got me in and out fast..Joan W.
While the store employees were friendly, had to wait for the U-Haul person to arrive from his home, then was advised he only had 28 of the 60 moving blankets we requested. All of which was to be a phone check in, which resulted in 45 plus min to pick up the rental truck after we had checked in online and via phone. When we dropped off, were initially told they were full and we had to take the rental truck elsewhere to drop off. As we were leaving, the rental person arrived and said we could drop off the truck there, then had connection issues with U-Haul and the return process. He advised us we would have a return time of 10:30 am and that we would be emailed a receipt. That was 4 days ago. This morning I receive a phone call from a U-Haul rep stating they had concerns with our rental and if we had returned the truck, of which we replied, though the phone call was a very poor connection. Moments later I received the receipt via email. I did not request this location, had requested a location closer to us and will rent from another company rather than return to this location.Kevin M.
The USA Grocers Charge me for Safemove DID NOT ORDER IT. Did not see a copy of invoice until on E-Mail yesterday afternoon. I want my $14.00 BACK on MY CREDIT CARD, Larry Kelly 859-613-5821LaRRY K.
no air conditioning in trucksamuel S.
My pickup location was changed at last minute from where I requested. There was some confusion but it worked out in end must keep on top of all details.Ernest R.
The outside of the truck was covered with love bugs. could hardly see out of the windshield due to the bugs on the windshield. The outside drivers side rear tire had a hole in the side wall of the tire. It was mostly flat and I was unable to put any air into it. Not happy with the condition of the vehicle but it got the job done. most likely will not rent from this location again.stephen M.
It took over a yr to get my paper work ready before I could leave the rental location.also uhaul wanted to send me a half HR away for a truck that wasn't what I wanted also I had to wait 30 minutes on phone to see where to return the truck very poor customer serviceRichard M.
They were awesome. Representative came back do we could pick up our truck early.Maryann R.
U haul rep was courteous and helpful picked up trailer did the job and returned same day. No problems whatsoever. Great experience for this long time U Haul customer as always!Tom D.
The clerk came out after I completed checking in with the app and started yelling obscene words at me. Said he was not accepting any trucks and I parked in wrong direction. Started throwing F- bombs at me when I told him I set this drop off up almost 2 weeks before. He said U-Haul doesn't know what they are doing and heat yelling at me. I almost thought we were going to end up in a fist fight the way he kept calling me things. He is a horrible representation of your company, and because of his attitude I don't think I will ever use U-Haul again, I will check out the competition. He left a fast in my mouth that will remain for a long time.Jeffery R.
The yard for the drop off was very crowded and the staff said after our trailer he could not take anymore vehicles. A paved area may be better.Frank D.
The rental fee is ridiculesAbigail W.
Nothing, service person was helpful and professional and I was completely satisfied.Richard Angelo P.
They gave me a piece of paper with the box trailer number and told me to go get it myself as the clerk could not leave the counter. I had to figure out how to lift the hitch onto my tow vehicle and how the latch worked. I must have gotten it right...the trailer stayed attached for my 1300 mile trip.Dennis S.
charge them what was queted to themmike C.
The store owner was polite, but the trucks are parked around the back of the store in a grassy/muddy area, and the place is not in the safest-looking part of town.Vincent A.
Everything went great. Thank you.Sergio O.