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Ailyn Z
Customer Reviews for USA Grocers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a bad experience at this location and will never come back.
Thuan BVery unprofessional. Was over charged and no paperwork provided
Monica JThis place is also a convenience store with a TINY parking lot. Person behind the counter told me it's my responsibility to park the trailer next to the others but there is zero space attempt to back it in with the 26' truck so my wife and I had to uncouple the dual axel box trailer, turn it and push it by hand into the space. This trailer has no jack so not fun. THEN there was no space to park the truck and I was told ro put it adjacent to thr trialers 'but don't block them or we will be forced to fine you". So after jogging the truck back and forth like 20 times, I got it to where it was not blocking the trialers or the entrance. This was the most challenging Uhaul experience I had ever had, but its due to the staff and layout of this location. Not reccomended.
JASON S1. Need to check and fix the trailer's lights. 2. When placing the order, I did not add the insurance, but when checking, she added it automatically without noticing me and I forgot to check the agreement again. Please follow the order, do not add anything without noticing!
Thuan BClerk did not know anything about rental protocol Had to call ‘boss’ to figure it out. Nice guy but he was clueless.
Matthew MTrailer had nails and wood that had not been cleaned out. I reserved the trailer and was quoted 20.68,the location wanted to charge 7.00 extra $s. Wanted to much personal infomation
Charlotte RThe mobile check in was an awful experience. The amount of steps and time needed at pickup defeated the purpose of not just going to a uhaul location. I lost so much time and am extremely unhappy.
Tyler KDrop off location is a small convenient store, the only way you have a clue it's a U-Haul drop off is there were other U-Haul trucks and the address.....
JONATHAN DI do not recommend this location AT ALL! I returned my rental at 09:09AM , around 10:40am I received an email/text stating that I was being charged for $58 dollars because I returned the truck LATE and I was being charged an extra day!!! I was being charged because the employees at this location did not do my paperwork at the moment I arrived. Don’t get scammed!!! ALWAYS TAKE PICTURES AT THE TIME OF RETURN!!!
HECTOR Eit was shit they charged 300$ for what a drive to brandon and back and clearwater and back rather rent a truck off the street or turo and theyll charge 100 to 120 makes no sense stupid shit
yenlys rUsing the mobile app to return was easy once I downloaded the app
TINA SVery convenient to my house. Soni was helpful and friendly and will definitely rent here again the next time I need a U-Haul
Heather MLady on phone was very friendly and efficient
Dennis DGas tank was empty when picking up. Dolly, blankets and boxes were ordered but not included with truck rental. Still got charged for them. Brought the truck back 3.5 hours early and turned the keys in to the same gentleman that checked me out, yet somehow got charged for an extra day of usage + insurance. I’m disputing the charges until this is resolved. Do not rent through USA Grocers. I called several times after returning the truck because the reservation was still listed as “open” on my account. Based on how unorganized the one man working in the convenience store was, I had concerns this exact thing would happen. They did not answer a single call. Very unorganized and shouldn’t be an authorized rental location. Another woman who also had a reservation didn’t even receive her truck since there were none left after I checked out. Checked out at 10:20a with missing equipment and no gas. Returned the truck and keys to the same gentleman, with more gas than I left with. Charged for rental + insurance + taxes X 2 days (for 4 hours of usage).
Richard KThe spring on the overhead door was broken. If I hadn’t had my son with me, there’s no way I could have lifted it myself. It is an extreme hazard. It would crush someone and cause serious injury or death if the door fell on someone.
Sarah GThe truck didn’t even have a ramp making my move harder than it needed to be
Dania PThe truck broke down wouldn’t go in drive sounded like something was dragging the at the bottom when I first drove it I asked the clerk was this U-Haul ok to drive she stated yes …. I also was overly charged fraud and a scam at that location
Darrian BGood
Alexis MTodo bien gracias el servicio estuvo bien
ERNESTO MIts very good. Management is very nice and friendly
Balaji KEasy fast clear thank you
Ombretta GHad to wait the employee to attend clients on the store several times. He had a hard time trying to ro the electronic paperwork. The owner of the store was there doing nothing to help him. Then he asked me to attach the large trailer myself to the car and to call him when ready. I told him he had to help me and it took a lot of time because he had to attend the new non uhaul store clients. I didn't even pick up this location. You guys changed it twice and this one was dine at the last minute.
Andres VThe tank was empty when I received it
Abdalla AThis is for the Martin Luther King location not your automated system or the Florida Avenue location. Your automated system is below average.
Mark PThey are charging me 210 dollars for not returning the truck to the right location. When I specifically told them it was going one way because I rented a storage unit at the other location this is fraud
Staci STHIS WAS THE WORSE EXPERIENCE I HAVE EVER HAD WITH UHAUL. I ASKED FOR A RECEIPT SO THAT I COULD REVIEW MY CHARGES AND THE REP REFUSED TO PROVIDE IT. SHE WAS VERY UNPROFESSIONAL AND RUDE. SHE REFUSED TO PROVIDE ANY ASSISTANCE. SHE TOLD ME I HAD TO CONTACT CUSTOMER SERVICE TO OBTAIN A RECEIPT AND I DID AND THIS WAS THE ONLY WAY BECAUSE SHE WOULD NOT SEND THE EMAIL TO ME AS WELL. SHE WAS ALSO VERY RUDE TO THE CUSTOMER BEFORE ME. I WILL NEVER USE THIS LOCATION EVER AGAIN.
SONYA CReturned trailer on Thursday. Was not marked returned until Monday when I got an email saying it wasn't returned. Then they marked it returned.
Steven F.
Gregory STiny place and the girl Working was fairly clueless took about 30 mins
David KPick up simple and easy. Truck bed was not thoroughly inspected and housed cockroaches so had to clean prior to use. $15 insurance was added without consent, I did not have it included in my reservation. Overall, okay spot to pick up uhaul, service was subpar.
Melissa SInspect vehicles. Help putting the trailer on the car. My back is killling my from lifting it and I couldn’t drive the truck roundtrip because of the tire. Your csr hung up on me. The only good experience was where I dropped it off.
Jonathan ECharged too much for gas!!!
luze gThe staff members were not helpful nor friendly. They would not assist in loading the car on the tow bed even after my husband drove it on to the bed. Both my husband and so had to spend over an hour trying to figure out how to secure the car because they had never done that before. Also the if U-Haul is concerned about liability they should think about the liability of a customer getting injured on their property and handling an equipment that they have not been trained on how to handle it. That is a concern they should think about. I understand that customers should drive their own car up on the tow bed but the Uhal employees should secure the vehicle because they have been properly trained on the process of do it right. Both the pickup and the drop off location were the same they offered no assistance and that’s a shame.
Matilda LHaving go dig around in the back room, moving multiple dollies to get under a table to get my blankets was not customer oriented at all. Only having less than 3/8 of a tank of a gas on a 26' truck in downtown Tampa was concerning as well. Truck was clean and in good shape. Upon return, they wanted me to park the truck in a spot that was too small. To avoid damage to the truck, I refused.
Eric WSecond time in a row that I was overcharged for a transaction. It was the same representative that did my check out at the counter both times. Both times I confirmed with her to make sure additional insurance was NOT added on the my tab and she told me that it was not. Then when I got the final bill, there were charges for extra insurance. Also - the truck smelled of cigarettes.
Shauna AI was renting this U-Haul per mile and I overshot the expected miles we would be using it for. The cashier assured be I would receive a refund for the miles I didn’t use the vehicle for. However it has been a whole week and I have never received a refund.
William CI went in without a reservation, and the attendant was very accommodating even when the customers started lining up for items
Bruce BI had been given a truck with 30 miles till empty for a 28 mile job- this ate into my hours of use of the uhaul and made me late as this location takes their convenience customers - making uhaul customers wait and then additionally had to go immediately fill up with gas. Overall, a fine experience but would be nice to at least have 1/4 of a tank ready for customers.
Whitney BQuick and easy. Truck and tow dolly worked perfectly. On concrete, you can push small cars up onto a tow dolly, for the record. Did it on the first try, both times.
Jack HThe cab of the truck was really dirty, the windshield was filthy and there was no washer fluid to clean it, and there was only 1/4 tank of gas
Heather FFirst of all they changed my location twice after I reserved my 26 footer truck days earlier, then after I changed to a 20 footer to keep my location... Well they called the next day of getting ready to go get my truck that they changed my location againnnnnn. I had to go west of Tampa and I was moving way east, it was a struggle for me since I didn't have a car. Thennnn when I get to the gas station to get the truck, the cashier didn't know what he was doing he kept making phone calls cause he didn't know the answers... They didn't use cash app. They didn't use my direct deposit from social security, Visa to pay. They didn't accept cash, it was a horrible experience for me I never ordered a truck from U-haul and went through that.
Valencia STruck derk a little when driving need to have it checked out.
Clyde SMissing multiple items I requested
Tyler DI did a same day move; the U-Haul customer service agent Al was very helpful. It was a very quick and easy process.
Deborah LThis store has great service
DARREN TI waited for more than 20 minutes in line to pick up my reserved truck. The cabin of the 15 ft truck was filthy with garbage and dirt on the floor. The dashboard and cup holders were not clean and I could not place anything in the holders due to the sticky filth. The cabin smelled like bad body odor. The gas amount was on near empty and did not match the documents. I had to immediately get fuel. When I dropped the truck later I received my receipt and was charged for moving pads and a dolly that I not rent. I have rented trucks from U-Haul for years and this is the worst experience that I have ever had.
THOMAS ZThe store was clean and service was quick ,,, no waiting,,,everyone was professional
wanda mI was charged for extra miles and when i rented the truck online it stated unlimited miles. Also, I returned the truck with the fuel line exactly or a little more then where it was when i picked it up. The truck floor was filthy when I picked it up and I had to sweep it out before I could put anything in it and the inside wqalls was dirty as well it needed a good cleaning out. .
Brenda BNice young man!!!
RALPH SE
Diego PApp is the worst thing i've ever used. Will never use this option again
tim nI have no problem with the rental location. Check in, check out, the rental itself was fine. I have a huge problem with the overall process. I reserved the truck at one location and it was confirmed. I was not notified the truck would not be available until I arrived at the location. Then I was told I would have to visit a different location which would add about 15 miles each way to the rental. I was very unhappy to have to waste the time to drive between the locations and add unnecessary miles and cost to the trip.
Kirk P