I used the truck for one hour went 5 miles bill was almost $80 I was told I would get money back but have seen nothing yet!!!! Emery Noyes 802-467-8895
EMERY N
Customer Reviews for U-Stor Zephyrhills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only problem was there were no 10 ft trucks available or cargo vans.
IRA CEverything was as advertised.
PRESTON MAll was good!
REYNALDO MI borrowed a U-Haul truck to move some stuff into a storage. I only used the truck for 2.5 hours. When I went to return it, I accidentally locked the key in the UHaul truck. Since it was a Saturday the office was closed sooner, but I left a message. The next day - Sunday I got a call back and the lady I spoke with said they need to see what they can do and asked if I got the insurance. I never got a call back so I called and left another message. On Monday - I spoke to a gentlemen- I believe he was the manager. He said they didn’t call back because they never received a call back from the U-Haul company so they didn’t have any information for me. Earlier that morning I did receive a call from U-Haul and they offered road side assistance but it was a big amount of money. They did tell me I could call my own lock smith and have them get the key. I didn’t know that was an option. When I talked to the man at the location I borrowed from, he said he didn’t know that was an option. That’s hard to believe with them being a business. They said they have nothing to do with the vehicle, they are just a pick up location and everything was done through U-Haul. My main concern if I did call a locksmith the day I locked the keys in the vehicle, the office was closed and if they had cameras and saw someone trying to unlock a U-Haul truck. I feel they would think that’s trespassing especially with no body there and possibly had the cops called on them. So I ended up getting charged 3 days even though I turned it in the same day and only used it for 2.5 hours. They said since the key was not in the box physically, I still had the rental. I made the mistake of locking the key in the U-Haul truck. I just felt like the communication was not good between this location I borrowed from.
JULIEN GKeep up the good work. Service was courteous and professional.
CARLOS CGreat customer service and professionalism. I recommend.
jose cCounter reps were professional and very helpful. Pleasant experience overall.
MICHAEL FTruck was very out of alignment, and wheel was close to sideways when driving straight.
JENNIFER PThe customer service was amazing! They really went above and beyond to accommodate my needs.
SIERRA CThe man and woman running the U-Stor in Zephyrhills are amazing! The truck was showroom clean and their service was incredible. Made the rental and return process effortless. Will recommend!
KEVIN JAbsoutely disrespectful owners as well as staff. Overcharge you, as well as take a “deposit” with no intentions of returning it. Do NOT RENT HERE. You will regret it immediately
LOGAN WEverything was good. The lady's in the office was amazing and helpful. Yes I will recommend this location. Thank you lady's. I hope everyone has a great day.
GAYLA GAll good! Staff was very kind and polite!
Kevin Wstaff was excellent... software was slow to process...
THOMAS LLimited parking, upgrade your computer systems, they were running intermittently and slow the day. I rented a van. Customer service was very good.
Guy RThe girl at the front desk was very rude I had to park across the agree of a busy road. On someone eles property to park my car. She messaged me that my car was going to be towed so I had to drive back and drive and pay extr miles. I would not recommend this place!
KANESHA GWonderful staff. Clean, prompt service. Thank you
Nellie SFlat rate pricing,I stead of supposedly cheap rate then the +++(milage,gas)
JOHN CVery good
JONAS DService was fast and friendly, so I have no suggestions for improvements.
CHARLES PExcellent service! Loved this location and will definitely rent here again.
CARLOS GEverything was great, no improvement needed.
MELISSA WNothing
EDWYN WThe staff was very friendly. The truck was very clean. The staff explained everything clearly.
TANYA DHave all my rental equipment in one place. I had to go to two locations to pick up the rentals. They had me in a bigger truck, didn't need it. This cost me precious time, and frustration. Even though this location was fantastic, just know that they do not have the equipment together for you. I spent over an hour at second location to pick up my car hauler. They drug the trailer out of the weeds and then had to air up the tire and repair one of the wires. It should have been out and ready to go.
CINDY SVery easy to work with.
Loretta NAfter picking up the truck and getting to my location the truck wouldn’t start check engine light came up, had to call roadside and spent 30 minutes on the phone. Very unsatisfied and will not be renting again.
VERONICA RStaff was wonderful
BRADY OSo easy
LORY JI had a great experience everything was quick and easy
Josue LPeople in office was nice. Van was dirty inside, windshield inside was filthy. Right turning signal didn’t work, wiper fluid was empty, wipers needed replaced, side door latch didn’t work. Told them oil maintenance light came on on our way back. We had this van for 8 days and spent a lot of money for the shape of the van.
DAVID KGreat job good
JERELL AThis was a very easy drop off and made for a pleasant end to a very stressful day.
Christopher ZThe entire rental process was great! Valerie made the check out and return process so easy and quick. She was awesome to work with. I will make them my first choice for future local rentals.
REINALDO SNothing everything was perfect
SERGIO BEveryone at U-stor Zephryhills was extremely friendly and accommodating! Highly recommend this place for anyone looking to rent.
Robert BI ordered the truck at Premier Storage in Zephyrhills which is also a great location and Kaitlin was extremely helpful in providing guidance regarding truck size and details
Bob FIt would help if you had more than one person behind the counter. Therefore, CSR doesn't rush to help others who are waiting.
PHEADRA HExcellent experience!
JOHN HNothing comes to mind .. overall experience was professional quick and courteous.
IVAN AThey made the rental enjoyable as they were friendly and quick. They went out to the truck and explained everything to me that I needed to know. Upon returning the truck they greeted me outside and said that I was all set and they emailed me a receipt and everything was good. Keep up the great work.
RAYMOND KThe owners were very friendly and helpful.
GABRIEL BTony was lovely, exceptional customer service and so friendly.
Brenda BThe ladies up front Toni and her coworker were extremely helpful and went out of their way to help me find a truck under short notice. Thank you amazing teamwork.
COURTNEY HVery Friendly and helpful staff. Answered any questions I had and helped me pick out exactly what I needed. Thank you so much for your help. Rebecca Zephyrhills, FL
Rebecca AFriendly people,clean places
Vladimir K