Customer Reviews for U-Haul 24/7 Storage of Downtown Harrisburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul 24/7 Storage of Downtown Harrisburg

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Ronaye J. | Overall Experience |
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Customer did not leave a comment.

Adewale O. | First Impressions |
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We were given a unit that was too small, we had to keep the truck and pay for it longer because we can’t fit all of our stuff. The unit had giant poles in the middle of it with a giant slab of concrete and took up space, making it even smaller. Very dissatisfied. Slowed our move to the point where we were unable to clean our place in time for the landlord. Would never recommend these units. Yes they were clean but what good is a tiny unit when you asked for a large one?

William B. | First Impressions |
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No staff on-site!!! No elevator if you're in a vehicle too large for the ramp. The ramp is to long and steep to push stuff up from the first floor. Pulling into the facility from the street is dangerous; there is no full-size turn lane on the street. It is impossible to safely park and exit the vehicle to use the entry interface on the building exterior.

Lillian M. | Overall Experience |
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The staff was helpful

candi R. | First Impressions |
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There are no signs for how to get in or anyone there to help. I still don't know how to open the garage door and I've been waiting in line for 20 minutes for the truck and there's still 3 people a head of me.

Arleen B. | Overall Experience |
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If I need to use another storage unit will be using you all again

Jo L. | First Impressions |
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Thx you for making it affordable for someone like me to use your facility, who is a first time customer, price and locations and business hours mean a lot to someone first trip down this road, thx u I appreciated

sandra d. | Overall Experience |
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Mi experiencia fue horrible ya que me rentaron uno que ya está rentado aparte de que ese no fue el que pedi y para colmo en el lugar hay un hombre que hostiga a las personas votándolas por que esa es su casa y le dice a uno palabras soeses no vuelvo a rentar

john j. | First Impressions |
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The storage unit couldn't fit all my stuff there is a beam in the way and the location for moving my stuff in got changed on top of it not being convent to get the stuff in amd having to pay movers to move my stuff ill have to pay a second time to get them to move to a different unit so that I can fit the rest of my stuff. Akd idk how im gonna arrow that on top.of everything because I first choose where it was convent and then I was deeply unconvinced and its gonna cost even more money

SUSAN A. | Overall Experience |
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This has been by far my worse experience with Uhaul company and services. From the moment, I was to pick up equipment in one state and returning in in another and then back to the original state.

Constance P. | Overall Experience |
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The employees were rude and unprofessional. Where my storage was located I was constantly being lockout of my unit. Every time I would call the office it always went to the call center. I did not live close to my storage unit nor the office. I was always wasting gas when the issue could have been resolved over the phone. I had to pay a full month rental when I moved out of my unit in 12 days. It was unfair to have to pay a full month. I've had storage units before and never had any issues but this uhaul I would never recommend to anyone.

Jose D. | First Impressions |
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Customer did not leave a comment.

SERENA M. | First Impressions |
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The check-in process was fine but I left without a lock and a not working clicker instead of an access card. I get to the Cameron st. storage unit and realize the clicker wasn’t working so I had to go back to the other Uhaul and they tell me the clicker should work so I go back to the Cameron St location and THE CLICKER STILL DOESNT WORK. Luckily a worker helped us in and I proceeded to store my stuff but them I realized I didn’t have a lock. So I ask for help again and I have to wait 20 mins for it to get to me. This was honestly the most stressful experience ever and I wasted so much gas over a clicker.

Constance P. | First Impressions |
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Lamont was extremely helpful when I brought the truck into the store. I moved back to Pa from Florida.

Grilagro V. | First Impressions |
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Very confusing place. A gentleman who didn't have a unit in the place kept coming in and out.

Andrea S. | Overall Experience |
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Horrible overall...Gave me a garage key and it never worked then I had to keep using the pin pad which was a BIG inconvenience. Due to me putting the pin in then having to go inside the building etc..

annie W. | First Impressions |
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The reception is very helpful and very efficient.

DARNELL W. | First Impressions |
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Great assistance from the employee at the site.

SHOMARI S. | Overall Experience |
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Customer service here was the worst I ever experienced. Constantly placed on hold for a long period of time. On going issues with my payment being received and posted. I took my business else where

noel h. | Overall Experience |
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It smelled like cat pee Nd most of stuff was thrown out. They have rat things in every storage. The u haul people are really racist and didn’t wanna help and they over charged and locked me out

Angela G. | First Impressions |
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Calling is too time consuming. In the past 2 years, I was offered 1st mo. free, and now it's not offered to college students without any explanation?

Mistura O. | Overall Experience |
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There were so many things wrong with my experience. I had to interact with Richard the assistant manager at the S 29th Street Harrisburg location who was rude & unhelpful. I didn't get what I paid for

Deborah C. | First Impressions |
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I am VERY disappointed. 24/7 Downtown Storage facility in Harrisburg PA is dirty. my belongings may get infested by vermin. locker rented to me was taken. Inferior service for expense of this rental.

Kimberly C. | First Impressions |
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Paperwork was not ready when we arrived. Unit was at separate location from the office and was not unlocked. Delays in getting the unit unlocked caused me to be an hour late picking up my kid.

Roniche H.
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Customer did not leave a comment.

susan c. | Overall Experience |
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Changed facilities as this one was too far from my property.

Lawrence M.
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Very professional

AVA S. | Overall Experience |
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Thank you so very much. I will be using your facility again in May. The first question about cleanliness is that you need to exterminate though. We had mice droppings all over my daughters stuff.

DYMEAH C. | Overall Experience |
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I trusted my items to stay safe but when I came to empty out my unit I found rat fecal matter and water damage. My bill is due on the 28th. I removed my items on the 28th. I was told I'd be charged

SAURABH P. | Overall Experience |
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Very dirty and unhygienic. Dangerous entry rwmp. My bicycle handle grips got chewed by mice/rat. Seemed almost impossible to find anyone during office hours. Closing account required a dozen calls.

doug F.
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There are not words to describe the inconvenience and hassle I experienced. My “express checkout” took 1.5 hours. There was no one on site to assist. My favorite was the code to access the key for the vehicle. It was a word while the combination, which was not where it was supposed to be, was in numbers. I want a full refund.

Malcolm C.
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Customers should have the ability to slip payments using their debit cards over the phone with local dispatched vehicles as well as one-ways.

william Z.
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With no clear prior notice, I received an email at 7:15 a.m. on the day of my reservation that my reservation had been changed to a 24/7 truck share that requires a smart phone. The email was sent less than an hour before the scheduled pickup and I don't use a smart phone, so I didn't see this message. The miscommunication resulted in my arriving first at Cameron St., which was closed and unattended, then having to travel to the S. 29th St location to find out what to do, then returning to Cameron St. to meet a manager. The manager's (Sarah) performance was fine; she arrived promptly and explained things clearly. But the delay put us back a significant amount of time as we traveled from Cameron to S. 29th St. and back again--despite having completed the express check-in process beforehand..

DAWN G. | Overall Experience |
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I did not like the experience I got with this company. They have no camera in there upstairs facility. Then I been robbed. You can see where they came in at did not appreciate what was left.

Lawrence M.
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Very professional...can add milk and cookies I'm very pleased

Tondria G. | Reservation |
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Lost storage key to all units for hours set my day back totally

Jerry V.
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The woman who checked me in was extremely professional dispite difficulty with the technology, which was not of her doing.

LESLIE H. | Overall Experience |
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Excellent service!

RUBEN B. | Overall Experience |
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I don’t know why you guys continued to charge me after I followed every step when it came to closing down my unit. It’s not my fault your employee didn’t put it into the system.

GEORGE C. A. | Overall Experience |
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We would use this location again.

Laverro R.
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Good Job!

GENE R.
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Customer did not leave a comment.

Edward K.
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I got there when the staff was very busy but they made it hspprned smd offeted apologies.

Marsha T.
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Couldn't find entrance to office and male worker could be a little more friendly

Tara W.
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Customer did not leave a comment.

Charles M.
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Customer did not leave a comment.

Tiffany M.
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Customer did not leave a comment.

Cheryl A.
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Customer did not leave a comment.

Michael W.
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This was a horrible experience. I was not pleased and I did not appreciate the fact that there is not anyone available to assist you with your rental process or the return process. Also the gentleman that answered was very rude. I will NOT RENT FROM HERE AGAIN

Sarah D.
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I reserved a rental van online for 12:30PM and when I got there, no one was there. After calling 2 different phone numbers I finally got a hold of someone, who said that someone would be there in a few minutes. 20 minutes later someone shows up and said it would be about 10 more minutes until I got my vehicle. 20 minutes after that, we're struggling to access the key. Overall, the process took over an hour past the time I was supposed to pick-up the vehicle, when I was supposed to “check-in” online. Very disappointed with the disorganization and the lack of urgency to remedy the situation. I will NOT be recommending uhaul to a friend.

Nancy H.
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arrived to rent truck during open hours. Found a note on the door saying they were running errand. Waited 1 hour for someone to show up. Air conditioning did not work. Was told by employee she had no idea how to fix it. This was the only truck available in the area. Driving 600 miles in hot temps. Complained to the company and received a rediculous email from management comparing my trip to shopping at Walmart using a shopping cart with a broken wheel. Said I should have accepted their offer to swap out the loaded truck with a replacement in the middle of driving down I-81. This truck was full and I had no one with me to unload then reload the truck. I will never use U-Haul nor recommend this company.

Robert G.
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It took a team over 2 hrs to get me out of the office. Although Steve was very professional, kind and courteous. The other guy had gotten very excited very quick. Instead of trying to help Steve resolve the issue he walked out into the wharehouse and let Steve fend for himself. I lost half of my moving help due to not being on time for the move. Not only was this an unconvince it caused my husband, my elderly sister and myself physical pain. All could have been avoided had I been checked out in a timely manner.

suzanne D.
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They were great! Super professional and very nice to deal with.

WILLAIM M F. | Overall Experience |
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Will definitely use in the future.

ashley B.
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The experience was great. Customer service was amazing. Quick and helpful service. Thanks so much!

Angela S.
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The staff was professional and helpful.

tyler A.
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Customer did not leave a comment.

MARSHA M.
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$19.95 across town as advertised is deceiving when charged 2x with a sum total of 69.99!

Ryan B.
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Parking lot was extremely difficult to get in and out of with a large truck. Trucks were older and used a lot of gas.

glen E.
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placr I chose to drop off was not even drop off spot anymore

Maxwell P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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