Customer Reviews for U-Haul at 12th & L

5,782 reviews

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

keith C. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
4.0

Truck was only available for 7 hours but we made the short time work

Michael F. 
Rating:
4.0

The reservation confirmation referenced "depending on availability". A confirmation means that your equipment will be there. It was there, but this reference is inconsistent with a reservation. The confirmation also indicated that I needed an inspection prior to the rental. I drove to the uhaul location and was told this meant the trailer needed to be inspected. This is poorly written at a minimum. Also, the reservation confirmation indicated that "this capacity was not available for this vehicle". I never learned what this meant. I recommend more clarity in your communication. The staff at the location were fine and the auto carrier worked fine.

LAWRENCE S. 
Rating:
4.0

One of our two keys did not work which was very confusing

Rebecca Y. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

U-Haul is always dependably reliable.

COLLEEN D. 
Rating:
2.0

The employees just seem like they don't really care. Unresponsive, don't explain what is happening during the rental process, there was no one even in the office to process my rental return, etc etc

Noah L. 
Rating:
4.0

Very slow with getting the truck.

Keri H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Kyle was very helpful and patient and knew what he was doing. Alyson in the other hand is the complete opposite, seems to need more training.

Yasmine C. 
Rating:
4.0

Truck was dirty and covered in dirt and dead bugs. As I was driving there were 2 spiders crawling around the windshield inside the cab. Had to pull over multiple times to try and find them.

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

Chia C. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
2.0

There is no where to return the key and I had to be on the phone for a half hour

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

MOLLY A. 
Rating:
5.0

Was impressed with the professionalism and courteous service. I would definitely recommend U-Haul at 12th and L to all of my friends and family.

Ron N. 
Rating:
1.0

They overcharged me for gas. I put gas in the vehicle 2gallons only drove 10 miles yet was charged an additional $27 for gas. There's no way 10 miles is $37 worth of gas. I just dropped off the keys so l have to accept the charge. I'll never use this store again. Plus owner is rude

William M. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

I will always return to this location. The staff were helpful and fast. The service I received through the app and over the phone was god awful. The people at this location saved my event

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Everything was fantastic, could not have been better! Thank You, I will be back.

john C. 
Rating:
5.0

I am absolutely impressed with the manager of this location she rocks and I thank her completely for truly understanding and looking outfox me and my family thank you

Brianna D. 
Rating:
3.0

Didn't see anything that needed improvement. Just a average truck rental company.

Lenikah A. 
Rating:
5.0

Wow. These folks were so easy to deal with. What can I say about improvement? I'll take a shot here: Lamborghini Trucks? But I like this UHaul fine just the way it is.

dan T. 
Rating:
4.0

Customer did not leave a comment.

Talibah D. 
Rating:
5.0

Great to see U-Haul is still operating in it's excellent standards. I can't believe pricing is still where it is during these times when everybody else is using price increases as a way to stay in business. Way to go U-Haul.!!!!

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

I can't think of any improvements; the whole experience was great. The staff were amazing.

Mary J. 
Rating:
5.0

Staff were courteous worked with me towards getting a truck for me. I had registered/reserved a truck online with mobile pick after their location closed. I was informed that this was not possible at their location. The staff worked hard to get me a truck. They did and I was a satisfied customer.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Samantha A. 
Rating:
5.0

Facility was mostly organized and very clean. Staff was courteous and polite, even with so many customers early on a Sunday morning. Contract quickly pulled up and verified, process finished and I was in the road in 30 minutes! Drop off was just as fast to include getting my receipt finalized and trailer disconnected for me. Very pleased with this experience

Donald V. 
Rating:
5.0

Efficient and hardworking staff here!

Randall R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

The 26 ft truck springs were so bad that the truck shook uncontrollably, I almost lost control numerous times. I reported it the staff and Manager. They said they would tale it to maintenence, I hope they don't rent it out this coming weekend, please..

EDWARD B. 
Rating:
5.0

Everything worked well, Efficient operation.

Ken P. 
Rating:
5.0

Angelina was very professional and a hard worker!

Jon S. 
Rating:
5.0

Opened early and the representatives were friendly and helpful my quote was within a few dollars of the actual charge. It couldn't have been better. I was expecting worse at such short notice, just before memorial day weekend (moving/camping season)

Sharon Y. 
Rating:
2.0

No key drop box. Signs on door stated hours had changed due to high crime volume. I did not feel comfortable or safe looking for a non existent drop box in a high crime neighborhood.

Jesse A. 
Rating:
5.0

The fine youths at the counter were so helpful. My new bride Xiao-Fung hardly speaks the language but they patiently assisted us through the return of our rental using gentle hand gestures. As if I that kindness weren't enough, the young woman who might have been the manager recommended a local delicatessen where we might find some fresh tripe for Xiao-Fung's grandmothers Phö recipe. She is steaming the green onion now and the tripe looks as wonderful as our new home! Thank you U-Haul!

JAMEY T. 
Rating:
4.0

Customer did not leave a comment.

Debi C. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
3.0

Manager is rude, but the other employee was okay.

LILLIAN B. 
Rating:
3.0

I was sent pictures of the truck to check the status at pickup. The truck in the pictures had a different front bumper and had no notes about the numerous scratches and dents. The employees politely listened to me questions about this, but didn't provide much helpful direction for what to do to make sure I wasn't charged damage fees. The interior of the truck wasn't clean, the window crank handle was broken off. The steering wheel was covered in paint. None of these things were documented at pick up. I know that this location is in a tough part of town but the employees could definitely use some more support.

James I. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

Colleen R. 
Rating:
3.0

Nothing. All was good

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Front desk guy who helped was amazing. In a great mood and a pleasure to work with. Some of the best customer service I've had in a while

Taylor B. 
Rating:
3.0

Customer did not leave a comment.

JAARVIS B. 
Rating:
1.0

Customer did not leave a comment.

Samantha G. 
Rating:
1.0

Customer did not leave a comment.

Jamey T. 
Rating:
5.0

Customer did not leave a comment.

Narhi K. 
Rating:
5.0

The associate that was aiding us was so patient and kind. Made the process super easy. Best experience I've had!

Erin G. 
Rating:
5.0

I was in able to return the cart dolly to the original pick up point., but Amber at the North Auburn Branch was very helpful and willing to work with me so I didn't have to drive all the way back to North Tacoma as I wouldn't have made it on time. Employees like her is why I will continue to give my business to this branch. Thank you Amber your AWESOME

Ron R. 
Rating:
3.0

Uhaul sent me to the wrong return location so I had to call uhaul customer service and get a new return location it was just a big mess and took over an hour to get straightened out it was honestly just one deal after another we will never use uhaul again

Parker S. 
Rating:
5.0

Customer did not leave a comment.

Larae L. 
Rating:
3.0

Customer did not leave a comment.

Phillip J. 
Rating:
3.0

Customer did not leave a comment.

charles N. 
Rating:
5.0

It's easy.

Harry L. 
Rating:
3.0

Price was extremely high. I would say that it's price gouging. Over $200 a day is outrageous! I will never recommend this location.

Scott M. 
Rating:
2.0

There was no Dropbox for the key for self drop off

Gabrielle K. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Kind and thoughtful people work here.

Robert W. 
Rating:
1.0

Customer did not leave a comment.

Darrol Z. 
Rating:
4.0

It would be more convenient and cost me less in mileage and time, if I could rent the trucks at West Coast Self-Storage Fircrest where I maintain 5 storage units. What can we do to make this happen ?

Patric D. 
Rating:
4.0

Great team..

Peter W. 
Rating:
5.0

Nothing. Everything was excellent 👌👍

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
3.0

Clarify pricing structure

Greer B. 
Rating:
5.0

The lady was very knowledgeable and kind. Explained everything to me. Great job.

Iwilda B. 
Rating:
2.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Great staff at the location, very helpful during difficult truck shortages

Glen M. 
Rating:
5.0

Awesome team. Friendly, respectful, courteous. Great experience.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Chia C. 
Rating:
2.0

Customer did not leave a comment.

Darryl B. 
Rating:
3.0

Sketchy location, but professional, answered questions, and made it real easy to get through the whole process. I waited late to schedule a rental, and your 1-800 number helped me locate the car dolly available closer to where I was. Less driving! Thanks for making this a wonderful experience!👍

chris L. 
Rating:
5.0

Customer did not leave a comment.

Vickie V. 
Rating:
5.0

Quick and efficient! No surprises, which is a big A+ for other uhaul locations i have been to. Parked my 4runner on the side street for the day, a little sketch but lots of uhaul folks working so no issues!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Nothing Friendly and very helpful Thanks again for always being there for all my moves.

Vicki R. 
Rating:
5.0

Lance was awesome. Great job!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

The young lady at the 6th Avenue store did not have a trailer available and found one for us just a few miles away. I have rented several items from the 6th Avenue location and can't say more positive comments for their efforts. The young lady who rented the trailer today and the young man who assisted with the return of the trailer were beyond professional.

Stepen R. 
Rating:
2.0

I was charge 114.68 for I don't know what reasons online

Jose M. 
Rating:
3.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Ron F. 
Rating:
5.0

Nick at check in was terrific. The pickup had just been turned in filthy and he offered to clean it, I said “no, I'm just going to get it dirty, don't bother”. When I returned it, not very clean, no problem. What great service. Thanks U-Haul team!!!

Joseph T. 
Rating:
2.0

Terrible neighbor hood. I was informed the night before my planned move that the truck that I had reserved had been broken into and damaged. They stated that I could still use the truck but it did not always start. What ? I was not happy. I stated that I had already planned with five guys to get this move done in one day. I said that I would be at their office at 9 AM. When I arrived they acted as if nothing had happened and offered me another truck, which worked out.

Randy S. 
Rating:
2.0

The truck ignition looked like it had been recently stolen or something and wasn't repaired correctly. It made it extremely difficult to even start the vehicle plus was just concerning in the sense of it being easily stolen from us. They also told me that my card would not be charged until we returned the truck yet they charged me immediately after leaving. They also charged more than what we were quoted over the phone. We used this same location 4 1/2 years ago and it was a totally different experience,and not in a good way....

Andrea F. 
Rating:
4.0

The associate was courteous and efficient. She was clearly knowledgeable about her job and was nice about my arrival moments before the shop closed

Lia S. 
Rating:
5.0

Quick pick up and return. No waiting.

TIMOTHY F. 
Rating:
5.0

I'm a returning customer the only thing they were out of the tow dollies but Dylan was really good and he actually made me a reservation for the other one and called them even to see if they had one for me and I was able to go right away after I was done there to go pick that up will do will definitely keep coming back

CELIA H. 
Rating:
5.0

Girl working was nice 👉👈✈️🤪✡️

Alias P. 
Rating:
5.0

Agent that helped us was awesome. Wonderful helpful positive attitude. If he isn't the manager--he should be!

Kay H. 
Rating:
5.0

Customer did not leave a comment.

April R. 
No reviews have been submitted for this location.

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