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KIMBERLY PCustomer Reviews for U-Haul at 12th & L
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I returned the trailer the attendant was already removing the trailer before I got to the back of the truck. I was in and out in less than a minute. Excellent.
JOSEPH RWhy was I told the rental rate was 2995 and that's what's indicated on the receipt yet I was charged 5990 plus tax please explain
JAMES SI had a local run needed to move a couch. The truck was adequate, good equipment for a local move. The inside was clean and maintained, the truck still has many more miles to go. Thank you!
Daniel Sgood interactions with staff
RUSSELL HVery friendly service and the employee went out of his way to assist me since I was not from the area!! I would highly recommend this place!!
DANNY LInitial interaction with team was superb! They had everything we needed (truck & trailer) and worked up the paperwork quickly. We were picking up the truck first in order to load before we returned for the car carrier. The truck was VERY clean and ran well. Upon packing the truck, we returned to pick up the car carrier and experienced our only true glitch. We had been told to arrive and back up the truck in the car carrier area. We did this but were aggressively met by a new team member who told us to move. I assumed that she had just started her shift and was not aware of the agreed upon program. I had to explain several times that we not returning the truck as it seemed that she had assumed. Ultimately, one of the original team members stepped in and we quickly lined up and hitch up the car carrier.
DANIEL KI have rented a trailer from here five times over the last few months. They are always pleasant, efficient, and quick. Couldn't ask for a better experience.
MICALA RGeorge went above and beyond in helping me. He’s amazing! Thank you, George!!
CATHERINE SJayden was a great help! Thanks!
MARY SShaina was great!
PRESTON BEverything was fast, easy and reasonable!
MARTIN HI was completely satisfied with my experience at this location
Charles SThe two gentlemen that assisted me with my rental were knowledgeable, patient and answered all of my questions. That made the transaction smooth. I would rent from this location again as well as refer all of my friends.
TARA NThe workers were very nice and helpful! However, the 9ft van we rented smelled strongly of homeless person/urine.
JOY RThe pick up was amazing. I called to ask if they had the size I needed and because I was in the system when I hung up I received a reservation via text. Pick up was quick and easy. Drop off was terrible experience. I was told that fuel would be 5.50 a gallon and because I was in a hurry I was fine with that and drive straight back. The person checking in told me my final price was going to be almost 50$ more than I was quoted for a 40 mile 3 hour trip. When I questioned it. He informed me that there is a hidden 30$ up charge on top of the fuel charge because the fuel was lower than a certain amount yet they sent me out at under a 1/4 tank. Based on pick up I would use this place in the future. But based on how I was talked to in delivery it’s a hard pass.
TRAVIS JThe uhaul had no gas I barely made it to a gas station in a sketchy neighborhood. The people working were nice but the app sucked and it took me an hour to get the uhaul at all
Alyssa LThis is as not the location I had arranged to drop off the truck so I wasn’t happy that I had to drive out of my way, rather than one block to drop the truck off.
Amy JIt was inconvenient to have to change the pickup location twice from the location I initially reserved.
SENG SGood service and attention to detail by the employees.
JIMMY WNot much
RICARDO GI was charged.twice for the floor dolly and the mats. I only used 6 mats the other 6 are still in the bag and with the seal. I also got charged twice for safe move. When I rented the truck this morning I told the rep I wouldn't be dropping off until 11 ish and she said that's fine we are closed anyways. I thought she would have made a note in the system. She stated as long as it was returned before they opened the next day there was no charge. Please review and change the overall charge to my card. Thank you.
SEAMUS SThe employee who helped me check out then check in the truck was friendly and knowledgeable. I’d give her a 10!
DOUGLAS CThe person who helped us was wonderful. She made sure that our rental would work best for our situation and be the most cost effective option. She made moving a less stressful event which I am grateful for!
BRITTANY TI tried to extend my rental through the app and by calling the location. Neither worked so I had to call the following morning, many hours past when I was supposed to initially bring the van back
ALLAN MGreat Customer service…
JUSTIN HStaff are very friendly and professional there, no hassle, understanding and just plain AWESOME THANK YOU FOR MAKING MY MOVE STRESS FREE! ❤️
NIKKI SThe vehicle is rented was in great condition and the owner of this location was very helpful going above and beyond with processing my reservation. I will definitely be using this location again in the future.
SHAUN Lwindshield and mirrors dirty, could not see out of passenger side mirror. other than that all was fine. Felt like some costs added at check in were not explained. Went from a $29.95 Ad, to a final cost close over $100.00. for a 36 mile trip.
ROY BOther than the self check in not working. It was good.
JASON RFirst of all the truck I received had less than a quarter tank. And it was not ready when I picked it up 20mins past the pickup time. Had to be mopped and didn’t have the equipment requested. Took longer to pick up than planned. Lastly, when I dropped it off, the guy didn’t even check me in, he asked if I had any problems and said he would get to it when like get to it. I returned it as I got it with the proper tank fill too. Got charged an extra $15 for what I assume is gas and no explanation. A little disappointed in the service.
RYAN VAs usual, this location is the best with the best customer service along with Dupont storage U-Haul! I didn’t get the truck I wanted and reserved at Dupont but 12th St. in Brazil had the truck for me and I appreciate the last minute service
LYNETTE RThe only negative comment II the small van was miserable getting in and out, I am glad I did not rent a van truck to drive from HOUSTON. TX to TACOMA WA. I WOULD have gone PENSKI other. Today, was a 4 hr use.
CHRISTOPHER BManagement was great, so was the employees
STEVEN HNow that the middle aged white guy is gone. Rejoicing! He was not happy with his job, hated the neighborhood and everyone in it. Now that a kind, professional and smart WOMEN is running the show, things are much much better.
ANGELA AI hooked up my car and went to leave and got down the road and realized the Safety chain and the emergency brake chain weren't connected. I was beyond frustrated. I could’ve killed somone had the trailer came off and I would’ve had to live with that guilt my entire life. Or lost the $2200 car I just bought. Then when I went to return it I was trying to leave and the person that did my order never took photos so I was told not to go anywhere so he could hook it up and take pictures so he didn’t get in trouble and even in the picture he took he didn’t hook it up properly.
SEAN HIsaiah and crew were top-notch in every way.
Denver TThe gentleman that helped my wife and I was great. Polite, smiles, explained everything. Great costumer service. Im not sure, but I think his name is George. Anyway, great experience.
GUSTAVO TGreat service and equipment.
BIANCA GVery good customer service.
ELISHA BThe trailer was clean but condensation covered the ceiling and the floor requiring us to protect our stuff with tarps top and bottom.
STEVEN BThey exchanged the damaged van from another location. The customer service was top notch - working on figuring out a solution. Kind and understanding.
KELLY CStop charging 1.69 a mile plus gas. Next time I am going to a car rental place
STEVEN Hdont know if it made it had to be towed
SAMUEL NBrant did a fantastic job. I will highly recommend.
CHRISTOPHER BVehicle was cleaned and well maintained. Store person explained everything about vehicle and made sure all paperwork was explained to me. I would recommend this U-hall office to all my friends that to use hall in the future office person explained contract form and was well versed in explaining the process on what to do at the end off our use of vehicle
FRANCIS BThey did great
WALTER CGuys that work there are great!
CHRISTOPHER SFirst time at this location. In an unusual spot but was easy to find. Very helpful crew coming in and going out. Would use again if ever a need in this area again.
RODNEY NThis location was easy to find, and the representative was very helpful. Isaiah was the rep that helped me, he deserves a 10 out of 10 rating. He was very knowledgeable and friendly! He immediately greeted me with a smile and was able to return the U-Haul truck and tow dolly without any problems.
Oriauna RYour staff were helpful and professional.
DONOVAN KAll really good
James WTruck needed an alignment, tires need to be balanced and feels like thw drive shaft is put of balance as well. Truck drove horribly. Cheapest truck i think I've ever driven, no Bluetooth connection for the phone either and no way to mount a cellphone to use for maps. No diesel engine option and extremely poor gas mileage and uncomfortable to drive
PETER SEverything was good
JOANNE JKeep on keeping on!!!
BEATRICE MEveryone at U-Haul was great and had amazing customer service. The reps on the phone and in person staff were top notch. This was my first experience with U-Haul and I will be back. Dylan at the pick-up location was very helpful and nice. The QR code I downloaded didn't work well for me. I kept trying as he was walking out to go home. He was nice enough to take care of it on his phone after he was off the clock. It would've been an issue if he wasn't there. He looked at my phone and realized something wasn't working. He needs to be recognized for going above and beyond. Thank you!
DANIEL A