Customer Reviews for U-Haul at 12th & L

5,943 reviews

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super easy pickup. The truck was fantastic.

Michael M. 
Rating:
4.0

Claims to offer 24/7 drop off but they don't have a drop box for the key.

Anthony T. 
Rating:
4.0

Customer did not leave a comment.

Natalie S. 
Rating:
1.0

charged my account without my authorization

Clarence G. 
Rating:
5.0

There customer service was great!

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Umi W. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
2.0

Despite using the mobile 24hr check-in/check out service there was no drop box for the key and thus I had to return again during business hours. Extremely frustrating.

Joy C. 
Rating:
5.0

Customer did not leave a comment.

amy T. 
Rating:
5.0

Great service

Jay L. 
Rating:
5.0

Fast and friendly staff.

Christal B. 
Rating:
5.0

Friendly staff. Great service.

Fran A. 
Rating:
5.0

Customer did not leave a comment.

Cheryl B. 
Rating:
4.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Keep up the good work.

Armando L. 
Rating:
5.0

Customer did not leave a comment.

Georgia P. 
Rating:
5.0

Customer did not leave a comment.

ROY E. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Loved the previous damage stickers but I didn't know what they were until I was returning the trailer.

Peter M. 
Rating:
1.0

I was shocked that I initially paid one price and with it finally went through it was almost $30 over that.

Darlene S. 
Rating:
2.0

It doesn't feel like the employees at this location know or care what providing a good customer experience means. Two weeks in a row we've rented trucks and each time the batteries have died. They don't answer their phones. They don't apologize. It's basically our problem, not theirs. The tow truck driver that came to assist said he was surprised I could even drive the truck because the terminal was so loose and was surprised the truck was even still in service at all since it's a 2013. I'd feel better about the situation, if they displayed genuine empathy and pride in the work they do but instead we were met with rolled eyes, sideways glances, and smirks. It feels like any they don't want to be bothered.

Georgia R. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Many thanks to Jeremy.

jesssica C. 
Rating:
5.0

Make the online return system work. I was returning the vehicle before the store opened and the online return was not working it would freeze on the step after taking the photo of the dash. Thankfully there was already an employee at the store who came out and got the key and checked it in for me.

Jason K. 
Rating:
5.0

The agent we worked with was helpful, kind and knowledgeable. Once we got there she got us on the road quickly so we could get done what we needed to in a timely manner. Thank you!

Jeremy C. 
Rating:
2.0

An hour and half before I was supposed to pick up a trailer in Tacoma ,I was called and told I had to pick it up at Sea-Tac,I made the reservation a week in advance. NOT GOOD.

katie H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Marilee G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Monte R. 
Rating:
5.0

Computer down - printer out of ink - but staff excellent

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Diane T. 
Rating:
5.0

Super friendly and helpful staff!

marie J. 
Rating:
1.0

Very poor. Rented unsafe equipment. Bad tires. No safety check. Unprofessional absolutely terrible. Had a blow out on the trip. Very dangerous How could uhaul allow this ?

STEVEN S. 
Rating:
3.0

Customer did not leave a comment.

Cara H. 
Rating:
5.0

The staff was great , informative and very helpful.

Khadijah A. 
Rating:
5.0

Customer did not leave a comment.

JOHN EUGENE Y. 
Rating:
5.0

Customer did not leave a comment.

CYANNE T. 
Rating:
5.0

It was a great experience so no recommendations at this time.

Tim M. 
Rating:
5.0

The lady who helped me a delightful! I believe he n she is Amanda.

MONA B. 
Rating:
5.0

Customer did not leave a comment.

cacey H. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
5.0

Great staff. So friendly and says the right words!!!

Chris V. 
Rating:
3.0

Customer did not leave a comment.

Amber V. 
Rating:
3.0

Customer did not leave a comment.

Kenneth G. 
Rating:
3.0

My truck over heated within 3 miles of Driving and i Has to wait 2.5 hours for the issue to be resolved. Wasted my gold day to do one small pick up. Had to pay extra for the hired moving help just to get it done.

Christopher J. 
Rating:
5.0

Staff were super nice and very efficient.

MICHELE C. 
Rating:
5.0

I like how the process works.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Staff was exceptionally helpful.

PHILIP P. 
Rating:
4.0

Upon returning my uHaul there was a sign that said to wait for a worker to come out. And there were two workers who just stared at me and didn't come out and assist me. Poor customer service

Marianne H. 
Rating:
1.0

Verify reservation time/rental period with customer. When mistakes happen don't threaten to report the vehicle stolen. Harassing customers during an already stressful time such as moving is poor customer care. Don't over promise rentals if they aren't available. Overall poor business practice

Miranda F. 
Rating:
4.0

Ty for servicing me yall did a great job. I was very satisfied. And grateful.

Veronica C. 
Rating:
4.0

Customer did not leave a comment.

melvin A. 
Rating:
5.0

Customer did not leave a comment.

Sandy S. 
Rating:
5.0

The salesperson there was extremely helpful and pleasant

David H. 
Rating:
3.0

Several problems with vehicle that were unexpected. Passenger side door did not close even if slammed, crack in windshield although repaired prior to renting-did not feeling safe, tires were unevenly pressured at pick up, gear shifter broken on reverse and difficult to shift, heat came on even with air conditioning set, had stop during trip and ask Uhaul to check safety of vehicle, maintenance made adjustments to tires then was somewhat better. Vehicle was simply too old to take the distance driven.

Claudia A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

I wondered why there wasn't a lock on the back door.

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

Jaziel M. 
Rating:
5.0

Customer did not leave a comment.

julian G. 
Rating:
5.0

Customer did not leave a comment.

Cindi R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Very kind and professional employees! Truck was clean and well maintained.

Samantha B. 
Rating:
5.0

Always great staff didn't have the trailer I wanted but the car dolly was Excellent worked out great

JOHN R. 
Rating:
4.0

You all are doing a good job.

EILEEN J. 
Rating:
5.0

Customer did not leave a comment.

Georgia R. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
3.0

Dash lights out, couldn't see gas gage, speedometer, etc. Truck pick up associate seemed a bit lazy or maybe not liking his job. Can't leave keys for after hours drop off, was very inconvenient and a waste of gas and my time to have to return the next day again just to turn in the keys. Truck drop off attendant was very friendly, and seemed concerned about making me wait though. Thank you U Haul.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Clean & maintain inside (cab) vehicle. Also fill it with gas. This added an hour to our trip to just go & fill the van at the nearest Costco before heading out.

elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
2.0

Make sure lock on truck works and not broken so customers valuables and items are not left for thefts and cause worry concerns for customers.

Kaysone K. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

I can't remember her name but the girl with the piercing above her lip was very nice and helpful and pretty thank you :-)

mara G. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

MIKE P. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

scott N. 
Rating:
3.0

Truck was disgustingly dirty.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

edgar P. 
Rating:
5.0

Customer did not leave a comment.

Ross A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Quick, great service. Allison was wonderful! Very friendly, straight to the point, and helpful. Will definitely come back to this location. She made the whole process easy!

Serina S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

All the staff is great and very pleasant to have business with.

Micheal V. 
Rating:
5.0

I had problems with the Spanaway location.the They had poor customer service And told me wrong information about renting vrenting vehicles with an out of state license. The management and staff at the location on 12th street street they were professional helpful courteous and kit's all courteous and kind. I would recommend this location again and I and I rent often and will use this location solely.. Give them a thumbs up for me

Jessica S. 
Rating:
5.0

Have the trucks on full so your customers don't have to put gas in until they return the trucks.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

Monte R. 
Rating:
2.0

Customer did not leave a comment.

Victor R. 
Rating:
4.0

Customer did not leave a comment.

Everette W. 
Rating:
5.0

This location is outstanding compared to other U-Haul branches in my area. The others are under staffed or have trouble fulfilling my rental reservations on rental day. This is the second time I had to go to this location to bail out another U-Haul branch. Alison (sp?) was especially courteous and cheerful. The other employees were very helpful too, although I didn't get their names.

Jeffrey C. 
Rating:
5.0

Good work and next customer will be satisfied

Larisa B. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top