Customer Reviews for U-Haul at 12th & L

5,530 reviews

1212 Earnest S Brazill St   Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

(253) 627-6116

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(253) 627-6116

1212 Earnest S Brazill St
Tacoma, WA 98405
(Corner of M St and 12th/ Across from Safeway ** LIMITED PARKING**)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Seamless and easy drop off....Good job!!!!!!

Leslie O. 
Rating:
3.0

This truck had mechanical issues. Needs brakes or wheel bearing. Also needs new wiper blades

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
2.0

The associate that “helped” me was unfriendly and rude. When I arrived he walked out the door (passing me walking in) without saying anything…. I understand he has several tasks to complete but he couldn't even say “give me a minute” or “I'll be right back” ??? Rude!!!! I don't mind waiting if I'm given a heads up….. common courtesy???

CHERYL W. 
Rating:
5.0

There was a late delay of three hours for the truck rental. This location notified me the night before, then confirmed early the morning of the rental that the truck would be ready three hours late. Check in was relatively painless. Curiously, even though I and my son are both clearly old enough to drive, we were required to provide the number of a third family member to verify that it was okay for me to rent the truck. Why? That's entirely uncalled for.

WILMER L. 
Rating:
4.0

Customer did not leave a comment.

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

GRANT C. 
Rating:
5.0

Customer did not leave a comment.

LINDA T. 
Rating:
5.0

Checking in electronically was frustrating and we had to go in office to complete transaction.

WILLIAM N R L. 
Rating:
4.0

Customer did not leave a comment.

WAYNE R. 
Rating:
2.0

better custumer service

BLANCA C. 
Rating:
3.0

Staff not very well trained. Could use more help with customer service and handling of equipment.

Daniel D. 
Rating:
2.0

The cabin smelled like cigarettes, there was sludge in the bed of the truck, and there was pink paint smeared everywhere.

Emma D. 
Rating:
5.0

Great drop off point felt like I was supposed to drop off and it was safe!

Sage A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
4.0

Better signs for drop off location

Daniel S. 
Rating:
3.0

I am 56 years old and live my own life independently. I have had the same career job for 27 years and pay my own bills. Why was I forced to call my elderly mommy for her to tell the office staff that I may rent a vehicle? I was so stunned at the question and in a hurry that I just did it but never again. Ridiculous. This was nobody else's business.

SHELLIE M. 
Rating:
5.0

Customer did not leave a comment.

Junior T. 
Rating:
5.0

I was well pleased! Thanks.

JOHN OBED T. 
Rating:
5.0

Excellent Customer Service

JUSTIN D. 
Rating:
5.0

Make sure the attendant knows what add on items a customer has, I didn't get furniture pads I ordered, and got charged for them

Jonathan S. 
Rating:
5.0

Smooth transaction. Equipment was clean. Overall a great experience thank you

Virginia D. 
Rating:
3.0

The trailer was not aligned or the tires were not in good condition. The trailer should not be swaying back and forth like it was doing. There was about 1800 lbs in the trailer, I was traveling 1900 miles, at times I had to go 45 miles an hour on a highway because the trailer was so out of control.

PRESTON C. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Winston R. 
Rating:
3.0

Drop off was rather slow. There were 4 staff people around and not all were occupied with customers. I had to wait upwards of 15/20 minutes to drop my trailer off. Trailer drop off should be lighting fast, because as long as the trailer is not damaged, all the UHaul associate needs to do is unhook the trailer from the customer's car and the customer is free to go.

RORY V. 
Rating:
5.0

There was some kind of conversation going on when we got there. And it continued when they were helping us. It was a unprofessional to me. And I've worked customer service for over 20 yrs.

GEORGIA LYNN P. 
Rating:
5.0

Have alarms and kill switches on all vehicles.

BRETT R. 
Rating:
5.0

I loved my U-Haul experience! The manager, Waverley, was extremely professional, knowledgeable, and kind. She made my experience seamless and went the extra mile to help me with my rental. I recently bought a camper trailer, and am learning the world of hitches. She helped me choose the right ball hitch for my trailer, and explained how it could be used with the U-Haul equipment I was renting. Thank you so much, Waverley! You rock! I will be back for all of my rental / moving needs and recommend you and your U-Haul location to all of my friends and family!

MAYA K. 
Rating:
5.0

Customer did not leave a comment.

MARVIN STANTON N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

They couldn't get the trailer off my car for 45 minutes. They didn't have the right wrench

RONALD W. 
Rating:
5.0

Representative was very helpful and friendly.

Paula J. 
Rating:
5.0

Great work

MINH H. 
Rating:
5.0

The new General Manager is a blessing. She is polite, knowledgeable ,hospitable and she cares about the guest's needs.

Brett R. 
Rating:
5.0

Very nice staff! Rental was excellent, too.

COLLYN MARIE R. 
Rating:
5.0

Customer did not leave a comment.

VANESSA L. 
Rating:
1.0

Customer did not leave a comment.

Riley H. 
Rating:
5.0

Nothing

Thomas J. 
Rating:
4.0

Update website about truck sizes. I booked 17' got 15' no big deal really but could have been. Otherwise perfect.

DARA B. 
Rating:
5.0

Staff were great! Friendly, kind and helpful! 🙂

Kobi W. 
Rating:
4.0

Tell customers how you want them to return the vehicle. Be specific; pull up in front of office, etc. It was pouring rain and we parked the vehicle in the lot not knowing that your staff would have an easier time checking us out if we had known to pull up near the office.

Becky F. 
Rating:
5.0

Customer did not leave a comment.

ANALEA B. 
Rating:
5.0

The truck was dirty and smelled of smoke with cigarette butts on the floor of the cab.

Shannon L. 
Rating:
4.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

None. Tasheana did an excellent job in helping me.

Willard S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

SHERYL Q. 
Rating:
1.0

Customer did not leave a comment.

KELLY F. 
Rating:
3.0

Moving van had a strong stale cigarette odor and check oil light was stuck on. Couldn't confirm mileage prior to leaving.

JEREMY B. 
Rating:
4.0

Customer did not leave a comment.

JUDY T. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS P. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

The agent I dealt with was truly pleasant and assisted the entire process amiably.

BONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
2.0

I ordered a furniture dolly to go with the van I was renting. They forgot to include it. When I returned the van they charged me for the dolly. I told the girl at the counter and she said she would take it off my charges. She did not. I have called the store 27 times over the last 2 days and they never pick up. The phone rings over to U-Haul central where a recording tells me there is a 33 minute wait. They are great until they get your business then they become totally unresponsive.

MAXIMILIAN W. 
Rating:
1.0

I had the worst experience with u-haul. I called to confirm five separate times over multiple weeks prior to my move, including two days before moving. The night before my move I call to check in AGAIN, and learn they don't have a truck available for me. After pleading with the customer service representative, she finally finds a truck for me an hour away. Every call to customer service took 30 minutes on hold AT LEAST. I'm very disappointed with u-haul.

JUSTIN L. 
Rating:
4.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

I had a problem with returning with the Uhaul app. It requires a photo of both the mileage and the gas meter. On the van I was driving, the odometer mileage appeared only after closing the door and before turning on the engine. The gas meter appeared only after turning on the engine. It was impossible to get the odometer and gas meter to show at the same time. I don't know what I would have done if the store had been closed at that time. The staff at this location are gracious, helpful, and friendly.

Donovan R. 
Rating:
5.0

Nothing to improve just want you to know that they were very pleasant & professional.

ROBERTA N. 
Rating:
2.0

You ask for another phone number, that is not something you need to do. You push to hard for people to buy your insurance and saying your company will not work with my insurance! That is a RED FLAG. So I will be checking my options next time I need a rental. Your per mile rate is to high. U-haul could do better.

MARK L. 
Rating:
5.0

James was an excellent agent and extremely helpful. A full-service station! Will rent from them again.

PHILLIP J. 
Rating:
4.0

It went without a hitch except it got delayed because it was parked behind another truck. Had to go back in and the place was super busy.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

LANCE W. 
Rating:
2.0

Better communication.

ELIZABETH P. 
Rating:
3.0

The lady who helped me was wonderful, but the truck was so old and musty smelling I'm surprised it was still being used. It had greater than 89,000 miles and so old and dinged up I felt like it was going to break down at any moment. I usually have a really great experiences with you guys but not this time

YUNNA F. 
Rating:
4.0

We dropped the truck off after hours but the mobile return system worked great and was easy to navigate. Lot was well kept and easy to maneuver the truck in.

DEBORAH D. 
Rating:
5.0

James was a great representative for your company.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

CARLA L. 
Rating:
5.0

I marked that the equipment was clean, but there was a lot of dog hair in the front passenger seat, probably from the person before me. It didn't cause any issues for me, but I don't want to be blamed for it as I only used the van to pick up groceries and furniture for my new place. I didn't transport any animals. James at the front desk was incredibly helpful when the app struggled to let me check in. He was very courteous and prompt to get me into the van without any wasted time. Give that guy a raise, he went above and beyond despite clearly being very busy.

Alexander P. 
Rating:
2.0

One person came in late The other was upset and sped through our transaction putting in the wrong drop off time. They accidentally charged me TWICE They called their boss and she asked is not available Hot mess express Fix this sh— today please 253-363-2545

LATASHA T. 
Rating:
4.0

Display the price for "out of town" use.people see the low price and dont notice the small print then wonder why the price is much higher.that is so misleading.

KRISTINE LEANNE S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS DUANE F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
4.0

Location was out of the way for me to return the truck.

BETTY R. 
Rating:
5.0

James was an excellent employee. Helped me promptly and professionally, and even cleaned windshield before letting me pull out. 5 stars! Nicholas did return. Fast professional and friendly.

JOEL M. 
Rating:
5.0

The manager is 100% for his customers. My daughter is deaf and he helped her above and beyond the normal. She needed advice on her hitch and the hookup of the trailer. He did a great deal more than he had to, he was patient, kind,, and it is appreciated

Kristi F. 
Rating:
5.0

Bruh I don't know the name of the guy but he had just started working here and was super helpful, my trucks trailer wiring had become disconnected and this dude busted out his electrical knowledge and experience and got my lights working again, and not to mention the awesome female manager who's name I'm forgetting that helped me get the right adapter and tow ball for my truck, helped me select the correct trailer and got my business squared away in the most helpful and efficient way possible, I would like to thank these two individuals deeply for their time and efforts in helping me solve my problems, would definitely recommend them and the store to anyone needing U-Haul services as they are easy to work with and want to work with you aswell

MENELIK H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

My wife and I had an excellent experience

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
2.0

Upon picking my rental representative was busy with a guest before closing at 7pm & then another two more customers behind me. If you guys could have maybe proper staffing it would have seamless process

Rojoelyn L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

We were notified at 8:30pm the night before (after all offices and call centers were closed for the night) that our order could not be accommodated and that we were being given a much smaller truck. This created LOTS of issues! Why call so late that we can't get ahold of anyone to help us??? Extremely poor customer service!!

Dan R. 
Rating:
4.0

Military discount.

Dominic C. 
Rating:
5.0

Customer did not leave a comment.

Annette S. 
Rating:
5.0

Customer did not leave a comment.

CAMARYN M. 
Rating:
5.0

Very easy return process. Thank you!

Aaron A. 
Rating:
4.0

staff were great

AURA M. 
Rating:
5.0

Nick Adams brought me in and was very attentive to my needs. I'll come back.

sheryl Q. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
4.0

No 7 pin connector for trailer. Had to purchase adaptor, was not very happy about that. Service was excellent. Amount of add on questions / sales pitches was ridiculous.

PHILIP P. 
Rating:
5.0

Customer did not leave a comment.

Saxton G. 
Rating:
5.0

Great service great trucks

DENNIS G. 
Rating:
2.0

You should not charge peoples bank card more money after calling them. I wasn't pleased when you charged my friends bank card more money when you called me about the truck. That wasn't right and you need to give the person back their money. You should not charge money off some ones card without them knowing. That was pretty damn rude. You need to give it back. Charging over $38 or more. That was uncalled for. Give the money back or give the person back $20 back to their card please.

BRANDEELEAH J. 
Rating:
5.0

Customer did not leave a comment.

MIKE L. 
Rating:
5.0

Customer did not leave a comment.

Regenia B. 
Rating:
4.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
No reviews have been submitted for this location.

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