Customer Reviews for U-Haul at 19th Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at 19th Ave

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TAMARA B.
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Customer did not leave a comment.

HARLEY D.
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The truck we had Reserve was an hour late being returned, so we had to wait. Then I called complain and the lady tried to tell my reservation was for 11am not 10am. When it came in it was dirty and not cleaned. When reserved I requested a dolly, although I was not charged for it, it was not in the truck. Then instead of returning it to the U-Haul one mile from our new house in Mesa, the lady asked me to return it to Tempe and said the extra miles would be included, because they needed a 15 foot truck in Tempe. I agreed, the next day U-Haul charged me for the extra miles. I have used U-Haul many many times and never had a complaint. This time what's unacceptable, but hey the truck didn't break down so there's that.

Jacob W.
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Customer did not leave a comment.

Frank F.
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Out standing service from this location

COQUET W.
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Customer did not leave a comment.

MICHAEL K.
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Customer did not leave a comment.

Sharma T.
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Excellent staff and I was very pleased with the truck. I would definitely come back to this U-Haul for my moving needs.

KENNETH B.
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The woman that helped me out was great. Thank you for the awesome customer service.

patrick F.
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Customer did not leave a comment.

Daniel M.
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Vehicle was clean except for the bed. We brought it back except the bed was the same as we received it. No one came out to check it when we returned it to let us know that it was dirty. We still had 15 hours on the rental agreement that we could have cleared it ourselves. First time ever we've been charged a cleaning fee and we have rented from UHaul 4 previous times.

Anthony P.
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Customer did not leave a comment.

Nannett M.
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Car hauler tire half flat we bought a tire gage and it was half of what should be in there. The man / long time employee from west Phoenix was nice at the beginning. Then when we went back he was busy and was very rude made a very inappropriate comment that not only came as a threat but I felt unsafe if I upset him. He asked me to slide my card again then asked to have it to manually input. I said I slide my card now twice for all things I ordered also gave it on line.. then you would like to hand it to you to reput in is that working or is there an issue. He said, " First off lady you want to trust me! I'm the one hooking you car cart on the uhaul truck. So I would suggest you start trusting me. . I was shocked! The look he gave us. He followed us outside and said listen I was bombarded this women here yelling at me and another pissed she was waiting so long,then you decide to not trust me but want to trust me to hook up your vehicle. I replied, what ever. I was so upset. I work in the emergency Department and I know how busy you can get at work. Havent had a day off for 3 weeks . But I would never say something in this context and manner to customers or patients. I jumped up in the truck because I could feel my blood boil with resenting this company allowing to be treated like this. What a co.ete jerk. And he says he transfered to this uhaul and worked for 11 years and that just to get him to work out in that area they are offering him a free apartment. Well, I think you should really take a look at who you are dealing with. I plan to reach out to Coperate as this man should not be like this to customers that are spending to have a trailer hooked up safely no matter what type of day you are having.

Ernesto M.
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Customer did not leave a comment.

STANLEY DAVID F.
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Customer did not leave a comment.

Shirley H.
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Best customer service ever. That is why I am a repeat customer

Shirley H.
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No improvement needed. Awesome staff. Worked to provide everything I needed. Gave me extensions when needed. I highly recommend. That's why I am a repeat customer.

Alvin J.
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As always. U haul was courteous, helpful and knowledgable. The manager wasexceptionable with his great knowledge and professionalism. They all made a stressful situation more pleasant.

roger G.
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Customer did not leave a comment.

Scott P.
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Customer did not leave a comment.

Scott P.
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Blank

Ryan L.
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Customer did not leave a comment.

HELEN C.
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I can't think of anything.

PATTI H.
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Van that I rented had steering and brake pedal lock uo many times. I had to call Roadside assistance with all of my belongings in the van. I am not a happy customer and should NOT be charged for this.

Patricia O.
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Both employees were absolutely helpful and courteous!!!!

james C.
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Behind the counter needs to know how to do billing better someone in uhaul needs to teach her

GEORGE C.
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I was the only customer there and it took way to long to get me in a truck . The truck was nowhere near where they sent me in the parking lot so I had to go back in to get help to find it across the otherside of the lot. The gas was wrong and the link I was sent didn't work for me to fix it so again back inside I go to get them to fix it. This all caused me to be late to my drop off and I had to rent the truck for another day. The price was wrong because they couldn't even look at the notes that should have been in the reservation. I called customer service and they were very nice but no real help, I was told they would call me but still no call. All in all it was a very bad experience next time I will probably use another location or just go to Budget.

Brad S.
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Customer did not leave a comment.

Brian M.
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The truck I rented had a piece added to stop the rolling door from going into the body of the truck and getting stuck. It did not work and I almost lost a finger trying to release the door. The office could not mail me my closure paperwork and I had to drive to the location to pick it up.

Brad S.
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Customer did not leave a comment.

Jennifer C.
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The whole staff was very helpful and professional!!! I will always use this location in the future

DAVID H.
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Store manager was AWESOME!

Michael G.
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Customer did not leave a comment.

sean K.
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Customer did not leave a comment.

James J.
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Have enough dollies on location. It held up my move trying to locate and pick up from another location.

RICHARD D.
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Customer did not leave a comment.

Jenniffer M.
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Stephen D.
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TONY P.
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This uhaul station is always prompt, effecient, and exceptionally c professional, I always enjoy my visit to the 19th avenue U-Haul.

Anna K.
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They younglady and young lady were amazing and very helpful. Kudos them both. They deserve a kudos

Kyle M.
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Gas tank was broken. Wouldn't take gas. Please send receipts after equipment is returned

SUZANNE B.
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Customer did not leave a comment.

Kevin L.
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To the lovely woman behind the counter, don't sweat the small stuff. You will get quicker. Do not let people's impatience take your peace.

Robert W.
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Customer did not leave a comment.

RONALD R.
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Very low mileage truck extremely helpful personnel very quick very kind what more could you ask for except the lower prices and we all know that's not going to happen.this location and personnel have always been well above satisfactory

Dorothea L.
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Customer did not leave a comment.

Audrea M.
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Customer did not leave a comment.

FRANK C.
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Customer did not leave a comment.

ritche T.
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They charged me $100 from my account. I only used up about $55 and until now I haven't received my refund of $45.

DAVID V.
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Associates were really outstanding made it easy to pick up and drop off excellent customer service

rhodesia H.
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Every time I come in to do business with Uhaul, it's ALWAYS good service. This time I came there There was something wrong with my account with Uhaul, The fella named ANGEL worked DILIGENTLY To fix the Situation. He Had GREAT customer service. Thank You Uhaul.

Peaches S.
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I was so impressed with the young lady that helped with my reservation and showed me trucks. I found all of the staff that I encountered just so savvy on customer service. You have an awesome team at this location.

ALEJANDRO R.
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Customer did not leave a comment.

RONALD P.
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Customer did not leave a comment.

Kyle M.
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The staff were extremely courteous, knowledgable and professional. Great customer service. Thank you to the two gentlemen on duty the day of my rental.

Francis A.
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Customer did not leave a comment.

CATRINA B.
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Customer did not leave a comment.

Deedra C.
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CX service was AMAZING! Everything was ready to go when I arrived and while transaction went very smooth

Jennifer J.
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Customer did not leave a comment.

ESTEBAN O.
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That blonde with the pretty eyes is very dedicated, saw how she controlled perfectly 2 complicated customers and turned that frown upside down on their faces.

MARIANNE M.
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Great Customer Service. Workers where knowledgeable.

Alexander H.
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Customer did not leave a comment.

Ray E.
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Have the vehicle ready for the customer. Don't have the customer run around the lot looking for a suitable truck. Don't charge the customer, who reported an unclean truck, the cleaning fee. If you say you guarantee a $50 rebate for the truck not being ready actually give it to the customer.

TODD S.
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Sara the owner was lovely and got me in and out quickly. Very pleasant and efficient 3xperience.

ROBERT G.
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The process is very time-consuming. Most of this process could have been done either by online verification or prior to picking up the vechicel

Terrence G.
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Customer did not leave a comment.

Christopher E.
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Customer did not leave a comment.

Amara T.
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Make sure the trucks are completely dented n fucked up, other than that they were the only uhaul that had 9foot cargo vans

Adam P.
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The truck itself was wonderful. Fit all of our stuff in it. The only issue I had was having to take it on the freeway. If I had to go over 50-55mph (freeways are 65mph speed limit) the truck would shake tremendously. Very unsettling. I did let the location know. Thank you.

HEATH Y.
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The employees there Megan in particular was extremely rude and not willing to help not just me but anybody that came in. I paid off a $60 bill that I owed you the lady on the phone at your corporate office was extremely nice and helpful but inside of that location was one of the worst experiences of my life. Especially when I returned the truck and asked them if I could pay cash they had told me yes and then she just build my card without even asking me and said to bad call corporate office if you don't like it.

James C.
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The employees were great to work with. Best experience yet.

Guadalupe R.
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This location was very clean and friendly. I will come back to this location if I need there services again.

Darrel D.
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Customer did not leave a comment.

Daniel B.
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The only issue was the lack of security of the premise. We chose to pick up ar 4:30 and a suspicious charactr climbed up onto the roof of one of your units. Other than that concern, checking out the equipment and checkin g in was great and hassle free.

Anthony W.
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Employees are not very courteous, replace them

Alexis B.
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Customer did not leave a comment.

laurel W.
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Customer did not leave a comment.

GRAYDON B.
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Customer did not leave a comment.

Daniel C.
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Customer did not leave a comment.

Timothy D.
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Customer did not leave a comment.

Andi G.
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Customer did not leave a comment.

JEFFREY F.
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I feel they tried to slide damage on the vehicle to the renter since none of it was marked on the checkout list, including incorrect gas . I asked for a 7 dollar dolly and they seemed put out when I refused an appliance dolly. Then didnt take it off the contract only to ask for it when I returned the van. Very disappointed in all my rentals over the years.

Debra T.
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Keep doing your best it shows in everything

DENNIS K.
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Customer did not leave a comment.

Sam M.
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The thing I was disappointed with is the trailer I rented was supposed to be a 5-feet by feet trailer but in fact the inside of the trailer was only 51in, 9in short of the advertised size we had an item that was under 5 feet but more than 51in that would not fit down in there and we were very disappointed. You should post the actual size of inside of trailer.

CHRISTOPHER L.
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Me.Silva was dope, my brother in law and I came in to purchase a cargo van so we could U-haul or new BBQ grill home. Alexandro complimented on my Nintendo 64 T-shirt. We have a couple of laughs then he sent us on our way. If we ever need a cargo van or any other U-haul transportation for that matter, Mr.Silva will be the man we call. Thank you, Chris Long

Julie M.
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Customer did not leave a comment.

stephanie C.
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The guy came out and removed the trailer that I was returning. He said that he would e-mail the receipt. The next day, I still had not received the receipt and I got 2 phone calls from U-Haul asking if I still had the trailer. Nobody seems to know what is going on.

David S.
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Customer did not leave a comment.

RODNEY T.
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Customer did not leave a comment.

Robert A.
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The vehicle was clean, but the windshield was very dirty. I signed to pick up without staff because of CoVid. I had to interact with staff both on the pickup and the return. Your system let me down this time.

NICOLE R.
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24/7 pick up didn't work. Had to wait until location opened

SANDRA A.
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Customer did not leave a comment.

ETHAN S.
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They did fine.

GAWUS S.
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Charge too much

fidel C.
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Customer did not leave a comment.

JACKSON B.
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Everything was fine. The van was ready on time. The paper work went smoothly. Check in was quick. overall, a very good experience.

Mohamad Hussain M.
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24/7 return app is a joke. It does not work and why should it so that you could jus charge us extra $20 plus on top of that charge another $25 for cleaning fees when we had cleaned and returned it. Plus I was told to call if was going to come after 7 so that they would set up the online return for it to be easy and when I call the lady was horribly rude and said that nothing like this exist she sent me a message link but when I was there the link shows expired then I have to call U-Haul waiting for an hour until my cell batteries died.

DAKOTA N.
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Customer did not leave a comment.

WILL C.
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Phoenix -Alex Silva was polite, knows what's best for his customes, out of his way to be helpful. Maple Shade NJ arrival - Jose most helpful, friendly staff

AMY W.
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Customer did not leave a comment.

Sue L. | Overall Experience |
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Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.

No reviews have been submitted for this location.

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