Customer Reviews for U-Haul at 19th Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at 19th Ave

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Charles Y. on

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Service was friendly, accommodating and fast! Thank you!

MIKE C. on

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KAYLEIGH L. on

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Staff members at both locations were friendly and very welcoming.

Andrew C. on

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Put a fence around the lot to keep out the zombies

Margaret M. on

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My drivers rear view mirror was broken because screws were stripped but was very nice service and great experience I love using your company but hopefully I won't be moving for awhile

Joseph M. on

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Very helpful staff

Ashley H. on

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Charlie S. on

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When I arrived to pick up the truck, it was discovered that they could not accept my debit card as payment for the truck I had reserved. The woman working, Katie, found me a different rental so that I could still move what needed to be moved. She really went above and beyond to help me and the overall experience was wonderful.

Cheri S. on

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The young lady who hooked up the trailer was outstanding, she knew what she was doing, she was friendly, it is these type of employee's that make a company stand out above the others.

Keith S. on

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Staff was friendly and helpful. Experience was excellent

Sheila W. on

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I was extremely satisfied with my experience. Mason was wonderful and he was very happy to explain everything he did and answer any questions I had!! I will definitely return here for anything I need. He is very pleasant and friendly. Thank you!!

Anna C. on

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I will not rate because your company charged my debit twice bringing my bank acct into a negative.

Michael R. on

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CHARLES Y. on

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Keep up the good service. Everyone I met was cheerful and seemed happy to help. Wonderful experience.

Leopoldo A. on

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jamali n. on

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RICKY C. on

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David S. on

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Destiny E. on

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Christopher W. on

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Cameron T. on

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ANDREW H. on

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I've never dealt with this location but they somehow took 81 dollars from my debit card and the issue is yet to be resolved.

Alan D. on

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Mark B. on

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Carrie G. on

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Kaitlyn S. on

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Great service! The location manager was very helpful with the reservation and was willing to work with me when there were some issues with the reservation (i.e., last minute truck and location changes on UHaul's part). The check-in process was quick and easy, and the employees were helpful.

Peter H. on

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Pamela F. on

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Hans E. on

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rick w. on

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John K. on

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professional staff, quick and courteous, what you would expect.

Victoria O. on

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Donald B. on

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nothing serious just regular listen to the people that are renting the trucks in the cars. The protocol is good presently. I turned in my vehicle due to manufacturer defects, in my opinion. ??

Shane L. on

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michael m. on

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Mirza B. on

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Robb B. on

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danel m. on

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Katie and Mason were very helpful and very professional and personal I will recommend this uhaul to everyone.

lovely b. on

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Their are great people there

Michael H. on

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I made a reservation at the Bell Road and 19th Ave location, I arrived to pick up the car hauler and they said my reservation was at 19th Ave and Hatcher that was a big inconvenience. Also I requested the trailer for 3 to 4 days not only with the customer service representative on the phone but also with the store employee, after three days we received a call from U-Haul customer service saying that our rental was late and subject to a late fee even though we informed them that we needed the trailer for 3 or 4 days. The customer service representative was pretty rude and said she would make a note of the conversation, she actually yelled at my wife. Not a very good experience

Mary P. on

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Albert B. on

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Manager was a huge help! Thank you.

MICHAEL S. on

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diana r. on

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Mike R. on

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Mirza B. on

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Christopher K. on

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can't remember the name of lady working the counter but she was quick as hell at getting me through paperwork and getting the trailer hooked up. dont see that kind of hustle very often. definitely a customer service experience that I'll remember.

Diane J. on

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Dora C. on

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Great Service! Thanks Mason You're Awesome!

Lynda B. on

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Very friendly and helpful staff. easy transaction.

jana j. on

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Have more trucks available its a busy location...being that the economy is so good poor people like me retired disabled cant afford to rent in a good neighborhood n more n more of us are being forced into the bad side if town...this location will b very busy...give them more truck...otherwise great staff...thx

Sharlee R. on

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Valerie J. on

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I was disappointed to find out that the 15' and 17' trucks were not available for one way, long distant trips.

John C. on

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Keep doing what you're doing. The folks in Phoenix and those in Fayetteville were hard working, professional and quite personable. Want to help the next customer? Keep hiring people like them.

Joshua R. on

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This was the third location I was directed to for picking up my rental. I had originally reserved a tow dolly for my car to tow cross country a week in advance. After being told 1 hour before my pickup that my location had changed I was told again at the new location that they had no tow dollies for my car. Once again I had to travel to a new location and upon arriving was told I would have to reserve a full trailer instead of a dolly for the car (09 Buick Lucerne). After driving my car onto the trailer, it turned out my car did not have the proper clearance to open the doors and ended up scratching the bottom of my doors on the wheel well of the trailer. I am very unsatisfied with the aid given by the staff onsite. They informed me I would have to just force the door open to get out. It wasn't till I reached my drop off location that staff informed me I could remove the wheel wells on the trailer.

Vicki S. on

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Kevin W. on

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Ray C. on

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April was great with her customer service skills

DAVID S. on

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David W. on

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Anyhony P. on

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Great quick service

JOAN S. on

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Always have had great service there. Appreciate everyone that assists us in getting what we nee.

scott m. on

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I Don"t go to other locations because I know every time I come to get a rental it"s always clean, road ready, the service from the people who work there are the best!!!! You leave with a SMILE and a LAUGH,as well as a THANK YOU, FROM THEM.They make you feel good you came to them and your gonna see them again soon ya know, FAMILY.

Brittany L. on

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The Gentleman that helped me, helped with my rental and my return and he was very professional and fast.

michael d. on

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Customer service at this location was good. The employee was very nice, this was the 4TH LOCATION I HAD TO GO TO due to Uhaul mistakes with booking and giving away my trailer that I booked.

edd s. on

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Robert W. on

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ida y. on

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Very knowledgeable there. Mason is great.

Moraima H. on

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Great customer service. I absolutely recommend this place.

Mitch P. on

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Jesus H. on

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ANA L. on

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ROBIN R. on

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Moraima H. on

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Great customer service

Allajah C. on

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This was the best experience I have ever had with u haul. The staff was amazing and very personable.

Dan M. on

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All went smooth

STEVEN K. on

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Have more variety of vehicles on the the weekend.

Johnathon S. on

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Quick pick-up and I thought that since I was only 19 I couldn't get the rental but it was seamless throughout the whole process.

brandy k. on

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ESTELLA M. on

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It was a good first experience.

Jenny V. on

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Odeth T. on

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John W. on

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The ignition key was new and I had trouble turning it to start the truck after I had completed my move. I was stuck for about 15 minutes before I called the UHaul Office and the manager agreed to come assist. The key then turned and I was able to return the truck having completed my move. I notified the office that I no longer needed assistance. I recommend a new key be made.

scott m. on

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Honestly, Mason the mang. has always given his all to any customer. The other employee"s follow his direction towards other customers that they help as well. I won"t go to other u_haul locations because I always know the way people are treated, out fast and on there way , with a THANK YOU, and a SMILE from everyone there. TOP NOTCH PEOPLE THERE!!!!!!

scott m. on

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At this store, you can't. The mang. and the other emplyees are a working TEAM!! THERE THE BEST WE HAVE EVER SEEN.

Benjamin M. on

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for m,e the truck and storage was ideal

RONALD W. on

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nothing

Don D. on

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This location is awesome! Don

Wilhelmina D. on

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David C. on

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Amazing experience!!! I can't say enough great things. Please have leadership reach out so I can go on and on about how great these folks are!!!

Kevin M. on

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I put in more gas than I used and wished I could have been compensated the difference or even credited. With that being said, I had a great experience.

Angela F. on

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I had an issue with self return. It said my mileage was below what I started. And was charged for almost 100 miles I know we drove no where near that amount. So that leaves me skeptical. But over all Mason stewart the manager I believe was nice polite and courteous.

jerry t. on

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PATRICA H. on

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Mason was excellent, attentive, thorough, efficient. He made sure the truck was in good order and checked everything for me.

Michael E. on

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Pamela J. on

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Nothing because my experience was fine I was satisfied. The people were friendly and I had no issues.

Gilberto S. on

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James C. on

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Very smooth transaction. Friendly knowledgeable staff made it easy to rent and return the truck I used.

nathan r. on

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And everybody who helped us was very nice especially the gentleman with the cast on his wrist but they all helped out and were very knowledgeable

Barb M. on

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Lorene G. on

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Katie was fantastic! Extremely helpful a d knowledgeable. Would recommend people ask for her by name.

hans e. on

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Sue L. on

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Mason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.