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Reinaldo VCustomer Reviews for U-Haul at 19th Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The picture on the app is kind of ridiculous in my option. I was renting and trailer no giving blood work. Like come on, plus the app didn't work when then sent me the link so the lady behind the counter had to do it on her phone so.
KYLE WNo problems here ty guys for a well maintained location
susan bMayb have everything connected like a trailer if we get one
CARLOS H5 stars!
GREGORY BThey charged me for a dolly I never received and never gave me a refund
Anika CI was asked to back the trailer into a spot on the lot. Luckily my husband came with me and he was able to do it. I felt very uncomfortable with the request as the lot was full of U-Haul equipment
ELIZABETH JMake sure minor things are fixed please and thanks
susan bDropped off in Soledad at Bingo Market. He was extremely helpful abs responsive
VALARIE BWas very grateful for the staff
ASHEIA MFor being the first-time renting a trailer, it went pretty smoothly. Would come back and rent the trailer again.
ANTHONY SI had an emergency and returned the trailer 1 hour late and was charged for an extra day.
Ahmed TThis was one of the best experiences I have ever had renting a U-Haul. I hate that I can't make this location my permanent go-to spot for rentals! I rented it to help with my sister's move who lives on that side of town. Michelle was friendly, patient, and very helpful. She even helped me to snap the required photos and double-checked the truck to make sure it was clean inside. My only regret is that I didn't get the name of the young lady who checked me in when I returned the truck. She was also extremely nice and helpful! Thank you for the great service!
MARLYIN HThe truck bed was dirty (dried mud), car door handle was full of chicken bones and the dashboard had trash! Truck smelled bad!
ASHLEY GThe staff wass super friendly and helpful and the equipment was top notch. !
SCOTT FEngine in my truck seemed rough but it ran good
DANIEL DSusan was so professional and helped me consider everything I would need. She made recommendations to improve the quality of my rental.
CLEO LEverything was great. Michelle was awesome. You have a customer for life!
ERIC APeople were rude
NATHANIEL WTook the time to call the office that Uhaul had me dropping off the truck to, and getting it changed to his location. Very understanding and helpful.
coquet wD
LUIS DShe was fast and efficient. Outstanding!
JESSE CBOTH GREAT REPS
ROBERT RThe two ladies in the store has been a huge help thank you for your excellent customer service
JASMINE WGreat job!
Joey PId like a refund. The doors didn't close completely. The drivers side window was off track and fell out the door. I had to catch it and keep it from breaking. Truck wouldn't stop beeping even after the doors are closed. Gas cap is broken was impossible to open to fill the truck up with gas. When dropping off the truck my car was parked in the front of the uhaul store. When I returned my car was baracaded in, due to the drop off spots being filled. Please contact me 602-430-9900
BREON FThe girl at the location could have been a bit friendly
ALAN TAfter I took the truck that I rented the air conditioning stop working, it was hot the whole time I had it.
MARISA MThe manager at this location was very helpful and friendly. She made us feel valued as a customer.
HARRY BIt was a good place i Will recomienda this store
AZUCENA GThey are always very helpful and accommodating. I been coming to them for years.
ALBERTA HVery friendly
BRYCE TGive the manager Michelle a raise.
ROGER LNothing. Everyone we worked with on the phone and in person were wonderful.
noel rSame procedure
JOHN WThe Gal that cheked me in & out was the best ! Good crew!
MARY BYou guys changed my pick up spot and I took an Uber to get there. They didn’t have the size truck 26foot that I reserved and I had to rent a 20footer. The lady tried to tell I only reserved a 20 footer. I didn’t have my phone to look it up or get another ride somewhere else. It took me 2 trips and I got the truck back past the closing time. I dropped the key in the box and got charged an extra day. I deserve a refund for the extra day and some money back for at least 20 miles
TIMOTHY SThe last time I rent it a truck from this facility I remember getting a discount for being a senior citizen, nevertheless though people that was there that day they say they never have given a discount to seniors so I was surprised that these two ladies did not check to see if anyone else if that was a senior discount But that’s OK. I’ll come back again here. I’m in that neighborhood.
REBECCA SEverything was great, the staff was friendly and very helpful!
MALENY GNothing better, service was exceptional and I am very happy with my experience, Michelle was very professional and made the whole process super easy. I would recommend this location to everyone!
KEITH FRented a 12 foot enclosed trailer and it was great! Towed perfect and everything went smoothly. Customer service was great and have zero complaints. Would definitely rent from them again.
BRUCE TThe car trailer worked great, the tie-down rachets needed some lubricant but overall I was very pleased with the trailer, the employee was more than helpful, thanks
DONALD SEverything was good
ROBERT HJust waiting on the hold to release otherwise fantastic experience.
RICHARD ZThe clerk that helped me cursed about every other word and took nearly 35 minutes to complete my rental. The equipment and accessories that I ordered and reserved were not all there. I was told to drive to another store to get it even though I was being charged per mile. I have normally had good experiences with U-Haul but this was a major miss.
BRADFORD BSaturday opening Manager was very rude. I'd like to move vehicle and the parking lot. Apparently there's a location for customer parking which was never posted. I told her I did not see you sign. She replied you can lose the attitude or go some place else's. I have used you all multiple times I never had this. Problem, she also informed me that she's been working here for 3 years, when I told her that I never had an issue like this that she's never seen me here. Before which you can look on your computer seen. I've been there at least 3 times now. We have made plans with our recreational vehicle. I was not going to allow her to. Ruin that for my family. Very disappointed. This is the way U hall operates. I will seek my business some where else.
MATTHEW MVery nice and very easygoing people. Great customer service. I was in and out with no problems. EXCELLENT!!
REFUJIO BExcellent service
ALBERTA HThere was no return key box and previous issues as stated that were never resolved
Yari J.
Shannen ANo comment
GUADALUPE UYou guys did a great job.
MARK MMason and Carlos were great! They had my U-Box out and ready as needed. Thank you so much! Great service.
Sue L | Overall Experience