Customer Reviews for U-Haul at 67th & Bethany

3,897 reviews

6001 N 67th Ave   Glendale, AZ 85301
(@ Bethany Home Rd)

(623) 937-3975

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(623) 937-3975

6001 N 67th Ave
Glendale, AZ 85301
(@ Bethany Home Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
5.0

Great customer service.

Charles G. 
Rating:
2.0

took trailer the pin came off the trailer either it broke or the guy taking the pick took the Steel pin out of the trailer when he was taking a pick the trailer ball joint came completley off and almost cause a collision i pulled over and a road side state repair driver helped me put a piece of rebar

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Doleras C. 
Rating:
5.0

My location was changed . I was sent a last minute nonfiction at 6AM day of pickup . I would like to have been informed the day before and a phone message.

Herbert O. 
Rating:
3.0

Saw a dead cockroach under the boxes by the seating. Had to return truck late due to problem accessing storage room at another location. Was charged for 2 days

Laurie M. 
Rating:
5.0

They were friendly and very helpful!! GREAT CUSTOMER SERVICE!!

Bobby J. 
Rating:
5.0

The Gentleman that took care of me for rental of the trailer went above and beyond expectations. Great service 100% satisfaction. He is is an icon for uhaul.

Blaine K. 
Rating:
1.0

Customer did not leave a comment.

STARSHA D. 
Rating:
5.0

Thank you

KATHERYN L. 
Rating:
4.0

Overall good experience

blas M. 
Rating:
5.0

Customer did not leave a comment.

samatha Z. 
Rating:
5.0

everything was good

Davincey B. 
Rating:
4.0

Customer did not leave a comment.

MARGARET G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

My car was vandalized while I was out with my u-haul truck. The facility needs to improve security for people who park their cars at the site.

Don C. 
Rating:
4.0

Customer did not leave a comment.

Mikel R. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
5.0

Wonderful customer service

REMIKIYA D. 
Rating:
5.0

Robert is easy to deal with and always courteous.

Roland L. 
Rating:
5.0

Customer did not leave a comment.

Joellynn G. 
Rating:
4.0

Customer did not leave a comment.

Sylvia Q. 
Rating:
1.0

I was charged $15 with no explanation and it hasn't been refunded.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Donita J. 
Rating:
5.0

Great customer service also needed the truck some extra hours and was no problem

ANITA P. 
Rating:
4.0

The location is fine, good service. BUT, when a confirmation email is sent via the web bots/mail bots - it would be VERY helpful if the confirmation email included: DATE: TIME: LOCATION ADDRESS LOCATION PHONE NUMBER

Paul H. 
Rating:
5.0

The store manager needs to be more customer friendly.. I had an incorrect ball hitch, I did not have the proper tools to remove the hitch and did not help. I had to get a tool, remove the ball and purchase a correct size ball. I was hesitant to say anything as I did not to go any where else. This location was close to my home. I'll come again. I did learn to have proper tools.

Mi W. 
Rating:
5.0

Customer did not leave a comment.

Franco S. 
Rating:
4.0

Good

ramon G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG K. 
Rating:
5.0

It was a great service and doing everything fast

amadeo Z. 
Rating:
5.0

Customer did not leave a comment.

Heidi R. 
Rating:
3.0

Needs additional personnel

Don T. 
Rating:
4.0

Customer did not leave a comment.

Alison P. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo C. 
Rating:
3.0

It took me 2 days to get a truck with a reservation made… 3 diff locations very bad experience poor cust Serv overall with Uhaul not the last location where I finally got a truck the next day no staff wow!!!!

DEBRA J. 
Rating:
5.0

Customer did not leave a comment.

Alberto M. 
Rating:
5.0

Amanda, Robert the GM as well as Robert the customer service rep are respectful an quick to help customers thanks U-Haul for all your service

BRANDICE F. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Angelica R. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

I can't remember the agent's name that assisted me. He was really very nice and extra helpful.

Sandra D R. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
2.0

Never received dolly or furniture mover

Shelby M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Danielle B. 
Rating:
5.0

The person that helped us with the rental helped us hook up the trailer to our truck. Made sure the lights all worked as well as the signals. Told us what we needed to know before heading out with our rental, very helpful.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Vickie D. 
Rating:
1.0

Better customer service, They're rude, last time I go there I don't recommend going there at all

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

The lady at UHaul was professional, friendly & provided excellent customer service. I appreciated iit very much

Patricia W. 
Rating:
5.0

The truck we drove needs maintenance. It was kind of sluggish. Other than that, Uhaul made this moving experience a breeze.

Priscila S. 
Rating:
5.0

Customer did not leave a comment.

Vickie D. 
Rating:
5.0

No improvement needed, everything was quick and easy!

Holly T. 
Rating:
1.0

Not double charge when someone drops off!! You took ym money instantly but taking 10 business days to return it?! How is that fair to my children?! Should I tell them not to eat for 10days because there was a computer error!!!

Amber B. 
Rating:
5.0

I find at the per mile rate of $0.89 is exorbitant especially when you have to replace the gas you use. A 27 mile trip cost me almost $55. The advertised rate of $19.95 is a sham.

LUCIANA M. 
Rating:
5.0

No issues. Richard was great to work with.

ChrisA R. 
Rating:
1.0

Customer did not leave a comment.

Alejandra C. 
Rating:
5.0

Customer did not leave a comment.

roark J. 
Rating:
5.0

Customer did not leave a comment.

BRANDICE F. 
Rating:
5.0

This is the best uhaul location in the world.

Sherri H. 
Rating:
5.0

Customer did not leave a comment.

pedro R. 
Rating:
5.0

Customer did not leave a comment.

Theodore A. 
Rating:
5.0

Very friendly and easy to talk to.... ; )

HECTOR H. 
Rating:
5.0

Customer did not leave a comment.

Brenton P. 
Rating:
5.0

Customer did not leave a comment.

Marshell K. 
Rating:
4.0

I had to go to this location as the location that I had reserved my truck at didn't have it. They did fine me on that wasn't to far away.

RICHARD C. 
Rating:
4.0

I feel communication can overall be better, with mover help and the customer service reps for uhaul

Zanaiya D. 
Rating:
1.0

The employee that assisted me told me there were no reservations before I even had a chance to open my mouth. The website had said there were trucks available at this location but he insisted there were none. I went back to my car and called another location which then directed me back to the location I was at saying there were trucks available and the employee was lying to me. I went back in the office with a reservation number I was able to obtain after he said there were no trucks and the employee says “oh looks like someone JUST cancelled” and I got my truck… very poor customer service

Lianne C. 
Rating:
5.0

None

MARGUERITE B. 
Rating:
4.0

The truck was dirty and there was drugs under the driver's sit.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Everything was great.

Carol P. 
Rating:
5.0

Yall need more of these vans. They are fantastic.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

erasmo D. 
Rating:
3.0

Not very friendly staff and equipment was not clean or disinfected

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ERICK E. 
Rating:
4.0

Need a quick detailer for vehicles. Truck was filthy before rental time and had damages that were not listed. But for the past four times I've rented from U-Haul each and everyone had something wrong with it before I took it off a lot that was not marked even a cracked windshield

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Leonia D. 
Rating:
3.0

They older guy was rude and wasn't friendly at all.

Billy H. 
Rating:
5.0

Thanks

THEODORE F. 
Rating:
1.0

First the wiring harness was all frayed and wires exposed, the welds down one rail were broken, hidden fees, and I had to bring the trailer back to this location instead of any uhaul. What happened to the company? Uhaul used to not be like this. You guys used to be straight forward and had better quality trailers and you used to be able to drop them off anywhere. If there's any way I can avoid ever renting another uhaul again, I will.

Jeff D. 
Rating:
1.0

This place put me in a very unsafe vehicle I feel like I will never rent to U-Haul ever again first of all the truck was absolutely dirty every cup holder was filled with sticky soda puddles the transmission in the vehicle slipped when you hit the gas the gears jerk so where are neck snapped back they literally put me in a vehicle that was backed up to another U-Haul vehicle that smashed the front end of the bumper the girl that rented me the vehicle didn't come out with me too look at the truck to see the damages all the way around it like any other time when I went to return the vehicle the gentleman was very rude but still lower the price of the one-day rental to 2999 versus the one-day rental I would have got I guess I got a lower price but I don't know if I did I shouldn't even been charged for them putting me in the vehicle I feel like I was put in a position that I possibly could have been scammed out of my money driving a vehicle that could have broke down on the side of the road with a full load to make it more work for me Plus on top of Arizona has been raining for 3 days and I rented it for the three days it raining so I had to return it due to the problems of the vehicle me calling the 1-800 number telling me to just pullover and call roadside service when I was down the street from my home and I parked it from my home and drove it the next day to the place I rented it and the gentleman was very disrespectful didn't want to hear me barely even answered me like I wasn't even there just went basically through the protocol of U-Haul ignored me and just said I lowered your price to 2999 and that was it I am very upset disrespected and I can't believe that they put me in this vehicle the vehicle was dirty disgusting the back end was dirty look like it was just rented out dirty I hope somebody is actually listening and reading this because that corner of 67th Avenue and Bethany the people that are working there concerns me for the customer service that they will be giving two other people at that establishment it was horrible absolutely horrible please somebody reach out to me I will answer any questions I've had bad experiences with the U-haul Corporation in the past of storage units now I've had an extreme bad experience extreme bad experience with renting a vehicle from the U-Haul Corporation it's almost like I'm renting from we are crap cars and a crap Corporation I don't mean to be disrespectful but it seems like you Hall is no longer giving a care in the world about their customers please contact me anytime at mcdonaldjaeson7@gmail.com

Jaeson M. 
Rating:
4.0

N/A

MARGUERITE B. 
Rating:
5.0

Employee Steve was most helpful and efficient. Trailer was ready and waiting for us and he got us taken care of very quickly.

Terry M. 
Rating:
5.0

The staff there is professional & courteous.

KENNETH B. 
Rating:
1.0

Poor customer service.

NIGEL M. 
Rating:
5.0

I don't know if for some reason when I pick up the trucks there so dirty I can't see the damage on the truck so I mark down everything and then so far been correct on everything every truck that I've taken has had a star in the windows denture scratches because they're not cleaned on the outside So I go clean them and worse them and clean them up and ask for a credit and sometimes I'm told her to clean the inside

THEODORE F. 
Rating:
4.0

They really did very well and I'm thankful for them resolving the problems they had before.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO S. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

The first truck they gave had an issue because the catalytic converter had been stolen, they were quick to give another truck and the check in and out experiences were easily the best I have had with rentals.

Nathan E. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO R. 
Rating:
5.0

Customer did not leave a comment.

JULIUS W. 
Rating:
5.0

Did a great job

jace J. 
Rating:
5.0

Customer did not leave a comment.

SEMENTHA C. 
Rating:
5.0

Always a pleasure renting here

mike w.  |  Overall Experience 
Rating:
2.0

We asked to rent a trailer for the ubox to tow it home and the person there would not accommodate us. It appeared he was short staffed. There was another customer there hooking up their trailer withou

Cristian S.  |  Overall Experience 
No reviews have been submitted for this location.

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