Customer Reviews for U-Haul at Atlantic Ave

2,130 reviews

7842 Atlantic Av   Cudahy, CA 90201
(Between Firestone & Florence)

(323) 771-9339

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 771-9339

7842 Atlantic Av
Cudahy, CA 90201
(Between Firestone & Florence)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Front staff in the office need to be more mindful when renting. Rude and unpleasant to talk to. Just because you're a young man that doesn't give you the right to be an ahole customer service provider Young woman working outside should be in the office!

VICTORIA R. 
Rating:
5.0

Thank you

EVER M. 
Rating:
5.0

Great costumer service

FERNANDO E. 
Rating:
5.0

I been a customer for 10 years now at this location. Having Manager Renee is a great pleasure to work with. I will continue doing business here.

Daniel M. 
Rating:
1.0

Customer did not leave a comment.

Giovanni J. 
Rating:
4.0

Customer did not leave a comment.

Claudia G. 
Rating:
5.0

Customer did not leave a comment.

Ruben M. 
Rating:
3.0

Customer did not leave a comment.

VERENICE E. 
Rating:
5.0

On tow dolly need to put some pressure nuts on restraining chain some bolts might fall off

CLAUDIO H. 
Rating:
1.0

When I went to turn in the truck I was treated vary disrespectful from the guy that has the black mustang he didn't want to help me out he just left me there and got in his car and speed away......that not being professional at all

JOHNNY G. 
Rating:
5.0

Customer did not leave a comment.

LATOYA R. 
Rating:
5.0

Had no issues from start to finish cut and dry.

Oscar C. 
Rating:
1.0

Be careful with scammers!! We rented a uhaul today and when my dad returned it, they tried to charge him FIFTY DOLLARS for supposedly gas shortage. My dad is an elderly man so they were probably trying to take advantage of him but my father is a smart man and had a receipt showing the gas reading that was given to him in the morning before he started driving the truck. Be careful and take a picture of your gas tracker before your drive off the UHaul location!!!!

MANUEL S. 
Rating:
5.0

Good staff

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

FRANK P. 
Rating:
4.0

Customer did not leave a comment.

Abraham O. 
Rating:
2.0

First my pick up location was changed, so I went to the new confirmed pick up. When I got there they did not have my reservation, it was at the original place I booked. So half way there a lady calls and tell me not to come to that location because she doesn't have a truck available for me and send me even further out of my way. I finally pick up a truck get it home and see the lock in the handle is broken so the lock will not be secure over night !

Julie P. 
Rating:
1.0

Customer did not leave a comment.

Chunwei W. 
Rating:
3.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Limited information towards equipment rental Staff might think you have rented in past but a quick walk through wouldn't hurt

CARLOS B. 
Rating:
1.0

Horrible customer service. They had their entrances blocked off so I was unable to do an overnight drop off. I called customer service and they did nothing for me and said that I would be charged another day if I didn't drop it off even though I was unable to. After an hour of useless customer service they said I can drop it off at another location that was a highly inconvenience to me. The next day I get a uhual call saying that they couldn't find the trailer that I dropped off and they were going to file a police report on us. Luckily I had pics and videos of where I left it(parked right in front of the cameras) and suddenly when I send them the videos they had found it and dropped the charges. Now one day later they are trying to charge me for other uhual rentals that were already paid off! I was a loyal customer that rented uhuals EVERY weekend for my business and now I will no longer be using them or support them ever again. They are shady and crooked and lost a loyal customer.

DANIEL P. 
Rating:
4.0

I wish the rental fee in addition to the $19.95 per day fee was explained. The advertised price of $19.95 is misleading.

AKEYLA F. 
Rating:
5.0

Customer did not leave a comment.

manuel R. 
Rating:
5.0

Customer did not leave a comment.

ELEAZAR M. 
Rating:
4.0

Customer did not leave a comment.

ELENA C. 
Rating:
5.0

Thanks for a good service

Robert C. 
Rating:
1.0

I was robbed 100 miles by U-Haul , I had rented a truck on Wednesday did my trip and the total mileages was 75 miles . On Saturday I rented a truck went to the same place and U-Haul charged me 175 miles ,I went to the same place..make sure you take pics..watch out for Renne.( The store manager). Weasel.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

RIGO Z. 
Rating:
5.0

Everything was pretty much on point..ty, you guys made my move a lot easier

Juan D. 
Rating:
4.0

The trailer worked and was easy to tow, but it was not really clean outside and there were some leftover things inside and it smelled like a skunk. The rolling door got stuck when I first tried to open it to unload, but with extra work it did open. The floor made a lot of noise and had me concerned, but it did the job. So, it was serviceable but not as good as I expect you would want it to be.

William L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
4.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Have more employees available

Alfonso A. 
Rating:
5.0

Friendly crew

JOSEPH J. 
Rating:
5.0

Uhaul is always the right choice, the associates helped me with the app to make this experience easy thank you again to the team in Cudahy on Atlantic

SYLVIA B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO E. 
Rating:
1.0

My reservation was confirmed for 7 pm Saturday night, when I arrived at 6:50pm one employee outside told me they were open. When I walked into the store another employee named Jaime told me they were closed. I showed him my reservation and explained to him that I was told I could pick it up at 7:00pm, when my reservation was confirmed. He said no we are closed. I told him if I needed to be there earlier I would of and that they should of informed me. He said “no we are closed and I'm going to have to ask you to step out” This came as an inconvenience since I had movers waiting for an overnight move. For next time it'd nice if the pick up time was scheduled appropriately. And if you close at 7pm then close at 7pm not 6:50pm.

JOSE C. 
Rating:
3.0

Not upsell clients with items that should come with the rental, in my case an adapter to connect trailer wiring to my Yukon. Other than that, the employee that assisted me was straight to business, not very personable. That's all.

TRINIDAD G. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO L. 
Rating:
5.0

Very nice people work there!

Ricardo B. 
Rating:
4.0

Customer did not leave a comment.

Kerry R. 
Rating:
5.0

App wouldn't let me finish the return

JONATHAN A. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO S. 
Rating:
5.0

Equipment was good and staff was helpful

ANTONIO F. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

Great quick service I was in and out in about 10 minutes.

Elvis C. 
Rating:
5.0

Customer did not leave a comment.

ANDRES S. 
Rating:
2.0

Customer did not leave a comment.

Radha K. 
Rating:
1.0

They charged me 647.98 but the fee for the rental was 466.51 however they charged me an extra 181.47 more for no reason. The service was very unorganized and charged me extra for no reason.

MANUEL H. 
Rating:
5.0

Customer did not leave a comment.

Carlos I. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The employees there were very helpful and answered all my questions. They were very professional, I recommend this place to all my friends and family.

JOSE R. 
Rating:
5.0

Great service thank you .

ROGELIO C. 
Rating:
1.0

I made a reservation for an Auto Transport. I received an email confirmation which included the pick-up address. When I arrived, the representative informed me the reservation location was changed to a different city. I checked an email and I never received a call nor an email informing me of this change. This delayed me and caused me to drive further out.

MARK C. 
Rating:
5.0

It is an excellent service.

Rodrigo Dimas J. 
Rating:
1.0

We made reservations weeks in advance. Uhaul changed my pick up location the day of, and switched our pick up time twice. We scheduled the mobile pick up weeks before, and we're told one hour before that they were not doing mobile pick up. The new location made for a longer drive, and adding miles to our rental. Once we picked the truck up, we inspected the equipment to find it didn't come with a lock. You would think we would be told this to keep the equipment safe, and give us time to buy a lock. The drop off location was changed AS WE WERE DRIVING TO DROP THE TRUCK OFF. Completely inconvenient. Since we were told there wasn't mobile pick up we assumed no mobile drop off. We were confused, and had no idea how to drop the truck off. Other than being able to move our belonging, the entire experience was awful. The customer service was bad, the pick up/ drop off process was frustrating, and we were told the extra miles for pick up would be waived. They weren't.

KORINNE H. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

Thank you for great service

NAOMI M. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
5.0

Customer did not leave a comment.

JEANCARLO B. 
Rating:
5.0

they only issue was that the battery was low

Arturo M. 
Rating:
5.0

Great staff, friendly, cool, competent. The sister is off the hook, very professional. Thanks for the wonderful transaction.

Kenneth P. 
Rating:
2.0

Customer did not leave a comment.

gustavo V. 
Rating:
5.0

Great customer service on the desk and out on the yard. Thank you

Diego B. 
Rating:
5.0

Customer did not leave a comment.

WALTER E. 
Rating:
2.0

Customer did not leave a comment.

Radha K. 
Rating:
5.0

The guy who un-hitched the trailer was very helpful

Rachel N. 
Rating:
3.0

The wiring from the trailer they were trying to rent to me was hanging out from the bottom of the trailer and the lights weren't working. The person helping me didn't even try to check. I had to. If renting from here please remember to check.

RAYMOND C. 
Rating:
3.0

beter customer service

JUAN O. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

The rep clerk was nice and polite fast service

MARCELA L. 
Rating:
5.0

Loved that am I able to drop off after hours made it so convenient

MARIA H. 
Rating:
2.0

Customer did not leave a comment.

Belen P. 
Rating:
5.0

Excellent service and kind people

EDSON L. 
Rating:
3.0

Our UHaul experience was terrible. Everything went smoothly when our UBox was shipped from New York to LA. Honestly a miracle because our experience in California has been really awful. We needed our UBox delivered to our new home, so we called every single day trying to find someone to help us schedule that. We got many customer service reps telling us “oh yes, someone else has to do that they will call you”. Every time we heard this no one EVER called us. So each day we would check back in trying to find our box and see if it could be delivered. Turns out the UBox can not be delivered to our address so they have to transfer the box. We were told it would be scheduled for transfer the next day and we would receive a call. So we waited a full 24 hours and never got a call. So we had to call and turns out our box was never transferred……and no one thought to call us and let us know?!? Here we are waiting for our box so we can finally get our things and no one lets us know the transfer suddenly can't happen due to a “lack of drivers”. Okay cool so we say great we will pick it up our selves in a truck. We schedule a truck with a woman the day before we went to move and our UBox reservation. We get to our truck pick up, the woman the day before told us this would be a one way truck. We get there and the guy tells us these are only local trucks so we cannot take it unless we want to drive another hour back with the UHaul. So no we don't want to do that because that's expensive and a waste of time and we were told this location had a one way. It is also located near our Box. So we call and schedule a new truck and have to take ANOTHER Uber, just a lot of money being thrown away at this point, to a new truck location. Okay finally something goes right and we get a truck. U Haul. Your customer service reps are almost entirely incapable of helping your customers. We had the worst experience and we will not be using you again. The most helpful person was the lady helping us unload our U Box. Thank you to her she was a dream after a long nightmare of service and disorganization. I would suggest you spend your money elsewhere. Thank you,

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

VALERIE F. 
Rating:
5.0

Great friendly staff and very helpful, expedient service !

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

KARLA C. 
Rating:
1.0

Truck was dirty. Truck had lots of outside damages that were not listed I took pictures of all of them before I left the lot! I booked online, waited over 1 hour for my truck!! Truck did not have 1/2 a tank of fuel I filled it up a little over 1/2! I did not get reimbursement for the extra fuel or for cleaning the truck!

Alex O. T. 
Rating:
5.0

More employees to help customer

WILLIAM S. 
Rating:
5.0

The service was amazing

ANDONEA S. 
Rating:
5.0

Nothing very nice and helpful

Jaime C. 
Rating:
1.0

You guys cost us $500 by calling less than 12 hrs before our move and changing truck size and screwing up our move schedule by doing that. We had a one way move and could not take all of our furniture. Its a shame and disrespect to your customers. Never going to recommend to anyone and planning to take legal action.

Mojtaba Z. 
Rating:
5.0

N/A

Jose M. 
Rating:
3.0

Customer did not leave a comment.

Oscar R. 
Rating:
3.0

The truck drive like it was going to fall apart any minute. The wait time/ professionalism was way below sub par. Will not recommend to any friends /family.

Jose R. 
Rating:
4.0

More staff when open.. many people are waiting to be attended.

ROY Z. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
2.0

They need more workers. I wait over 45mins to get the truck. I was in line for about 30mins then waited 15mins for the truck to come out. There was only two guys there with about 7 people in line. If we have an appointment we should be helped at that time

Charlene M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Truck smelled like garbage

Jason J. 
Rating:
5.0

Xxxxxxxxxxxxxxx

ANACLETO O. 
Rating:
5.0

General manager was great checking out. Young lady was great check-in

Linda D. 
Rating:
4.0

Customer did not leave a comment.

Adriana M. 
Rating:
5.0

Customer did not leave a comment.

Ignacio C. 
Rating:
5.0

Offer some cold water on hot summer days .

Jesse L. 
Rating:
3.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
No reviews have been submitted for this location.

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