Customer Reviews for U-Haul at Atlantic Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Atlantic Ave

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Victor G.
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Customer did not leave a comment.

SERGIO R.
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Everything fine but expensive

Alexis B.
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Customer did not leave a comment.

JAVIER E.
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Out 7/8 gas returned full tank. Not even a discount for that. Never got my email receipt

karina C.
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Be more friendly and explain things more clearly.

Guillermo S.
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Customer did not leave a comment.

Fernando H.
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Let the customers know the policy on the fuel upon return. I got hit with a $30 fee for bringing back a rental pick up truck with less than 1/4 fuel. The rep at the location said it was stated on the paperwork which is fine but they should explain that part to the customer as well upon renting the truck. Lastly the rep that received the return was unprofessional. She had a lolipop in her mouth while taking back the return. Need to be more professional than that.

Valente G.
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truck broke down, when i hit the brakes it woudnt stop it accelerated almost hitting the guy in front of me. and they stilll charged me for miles on the bad truck.

Pedro Amparo V.
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Nothing wrong only I want to tell everyone this place sucks. And the system sucks too.im not happy from last time rental

Gustavo Alfonso E.
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Service was good but truck was horrible.

David Adam L.
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Friendly, fast service.

ricardo R.
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Customer did not leave a comment.

FRANCISCO D.
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Customer did not leave a comment.

Carlos M.
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The best esa the price

Andrey U.
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Customer did not leave a comment.

Jesus M.
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manager was upset and had bad attitude because his workers were late n he cant control his employees

Maria F.
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Customer Service isn't good. Some staff members are not friendly or respectful. We rent from different Uhaul locations and I love the flexibility.

Cesar L.
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Unfriendly staff. Pick up was so dirty inside and out at time of pick! long wait to pick up equipment.

Ismael L.
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Be a little more clear on gas instructions. Received a U Haul that was more than half empty, should have took a picture! Put 20 dollars of gas in it because I knew I wouldn’t arrive to my destination if I didn’t. Left it how it how first got It. Then dropped off U haul and was charged 38 dollars for not putting gas at half... never received it at half a tank! Very unhappy.

Erica G.
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Everything was quick and easy at the drop off location.

Daniel J.
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Customer did not leave a comment.

Erick J.
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Rented a 6x12 enclosed and it was too small in height took it back to trade it for a 6x12 open trailer and they didn't have one so I got charged for the trailer even though I just had it for hours I still ended up renting another trailer at a different location so I paid for 2 trailers

Frank Baltazar J.
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Customer did not leave a comment.

Raul J.
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They have three trailers Lakeway I want eight 6 x 12 the first two delays were not working after one bus good but I got me losing two hours of my time equipment should be ready to install and takeoff then when I return it the apps did not wanna take the return trailer so I just left there the next day I was charged with $20 I think I got Rob

Fred M.
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Clean windows windshield.

jaime A.
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Customer did not leave a comment.

Jesus S.
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Make sure to check all the lights work properly the one I drive no dashboard lights was hard to see at night other than that everything was good

Jose L.
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Customer did not leave a comment.

Elizabeth R.
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Customer did not leave a comment.

Rafael C.
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Customer did not leave a comment.

Alex G.
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Customer did not leave a comment.

pascual C.
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The team at this location very professional and helpful in all ways Definitely I will check this place for my future needs !!!!

Ramon S.
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Good Customer service and we were in and out of there will we need it fast

Patrick M.
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Customer did not leave a comment.

Jesus C.
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Surprised me with a 30 dollar fee

Rozetta V.
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Staff was very professional and pleasant The interior of truck was dirty with old food on seats, window knob keep falling of handle

gilberto R.
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Thanks, great service

Sebastian V.
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Great customer service,

Debra M.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

Franklin M.
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They made it so simple and easy I was in and out fast, and returning the truck was no process just left it their.

ARMANDO CHAMAN H.
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Customer did not leave a comment.

Daniel B.
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Great customer service made things easy for me and who doesn’t like it when things are easy!

Andy C.
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Customer did not leave a comment.

Tameka F.
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Customer did not leave a comment.

Andres G.
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Customer did not leave a comment.

Yessica P.
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Staff was very friendly and fast with the check-in and check-out! They were coutious and nice. I enjoyed doing the 24/7 truck share experience and would do it again. Thank you!

Guillermo R.
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Customer did not leave a comment.

Mark R.
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Customer did not leave a comment.

Concha C.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

Christian E.
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On of the wire did not work properly and could have gotten stop by police

Francisco D.
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Workers at location were very friendly and gave great customer service. Thank you!

Efrain V.
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Customer did not leave a comment.

David Y.
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I dindt get a recibed a total amount

Amber C.
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Customer did not leave a comment.

Joe S.
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Noel S.
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Car refresher it smelled funky

Donald L.
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Customer did not leave a comment.

victor A.
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Customer did not leave a comment.

Arthur L.
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The young lady that attended me is a excellent employee. She is well mannered and customer conscious. She is thorough n time sensitive. She deserves a raise. Service with a smile.

Eddie A.
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Customer did not leave a comment.

Oscar A.
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Be more specific when it comes to gas. I was told that the truck had to come back with the same amount of gas which I left with and when u did that they charged me 8$. I used the truck under 25 miles and pumped 2.2 gallons of gas and I was still charged a fee. I had mentioned to the first guy that helped me that the gas needle wasn’t where it’s supposed to be he said it was fine and but when I brought it back they charged me a fee.

elias P.
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Please don't overcharge for gasoline when someone does not fill it up "to the level it was" when picked up.

Renato L.
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Customer did not leave a comment.

Jose H.
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You guys are asholes I come to you guys every single time and you guys always get me with the late fees wtf you guys should have more courtesy for your regular customers

Carlos B.
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Understaffed Waited a long time to get key for my online reservation.

Randy K.
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N/a

Victor A.
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I always fill out the Express field on the phone and get confirmation number and I pay with my debit card and when I get to location I have to waste more time from my rental hours giving the same information I field out in Express check out. There’s no Express check out then why waste my time filling out in the app before checking in, it’s a waste of time. To me time is money, and booking my rental was a waste of my money.

Mitzy P.
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There was a bit of a wait time. I walked in and no one was at the front office. So I stood there about 4-5 min waiting for someone to come to the counter.

Estevan B.
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Customer did not leave a comment.

Marcus G.
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Customer did not leave a comment.

Carlos S.
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Customer did not leave a comment.

Edward C.
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Jimmy D.
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I got back 7 dollars that was pretty cool

Melvin L.
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Terrible services. I could not get a truck when I needed. I needed to go looking for it.

Steven A.
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First rental locationcalled at time of pick up to say didn't have trailer, second location had damaged trailer tongue and couldn't rent it after husband drove there to pick it up, third place had trailer with flat tire. Husband had to drive 40 minutes away in L.A. to pick up this 3rd attempt. Our move started 4 hours later than planned and so U Haul rental experience was a disaster. Also our drop off location changed from our original booking to a location that was farther from our house. Not impressed especially after I had confirmation that the trailer was available at each location.

Alfredo O.
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Customer did not leave a comment.

Paul B.
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Customer did not leave a comment.

Cyntia T.
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Everything was great.

Jorge L.
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Over all the experience for the rental was very frustrating. I did the order on line for a different location and it was confirmed until the u haul agent called me and had to find another location to that had the equipment to rent. Once Cudahy was confirmed a day before rental I received another call from uhaul stating they did not have the rentals for me at the time I needed after all. Once again when they assured me they can I show up at the location and the rep in the uhaul store states it was for 2 trucks. one 20ft and another 10ft. and states to me I can drop off same day after hours. I needed the 17ft as I ordered since the beginning and a auto transporter. Luckily They had it and again they stated I can drop it off after hours due to the Thanks giving Holiday. I did drop off after hours same day with the app and then it shows a 2 day charge for after hours. No one mentioned a 2 day charge if I drop off same day after hours. I would have kept the equipment if I would have known of the 2 day charge to use it for 2 days. I was very disappointed.

Fernando S.
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Customer did not leave a comment.

Gabriel M.
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nadia A.
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Giovanni Z.
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Chris L.
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He was helpfully.. But the loction where u sent me and made me for your personal drop off bull freaking crap .

Omar M.
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Customer did not leave a comment.

Raquel H.
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Customer did not leave a comment.

Craig W.
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Customer did not leave a comment.

Herman M.
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I was over charged one day still waiting on my refund

Marsha T.
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Customer did not leave a comment.

Vincent R.
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Customer did not leave a comment.

Joseph M.
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U-Haul in Cudahy is my go to place for truck rental. I been renting there just about 10 years. Rene and the crew are top notch.

Daniel M.
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Customer did not leave a comment.

Alfredo A.
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Customer did not leave a comment.

Dylan B.
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Customer did not leave a comment.

michael hugh S.
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Customer did not leave a comment.

Michael L.
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Very fast. All employees were professional. In and out of there in less than 5 min. Great rates.

Oscar G.
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Great place to rent a moving truck.

Colleen H.
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Absolutely nothing everything was perfect

No reviews have been submitted for this location.

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