Customer Reviews for U-Haul at Atlantic Ave

2,066 reviews

7842 Atlantic Av   Cudahy, CA 90201
(Between Firestone & Florence)

(323) 771-9339

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(323) 771-9339

7842 Atlantic Av
Cudahy, CA 90201
(Between Firestone & Florence)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WALTER E. 
Rating:
2.0

Customer did not leave a comment.

Radha K. 
Rating:
5.0

The guy who un-hitched the trailer was very helpful

Rachel N. 
Rating:
3.0

The wiring from the trailer they were trying to rent to me was hanging out from the bottom of the trailer and the lights weren't working. The person helping me didn't even try to check. I had to. If renting from here please remember to check.

RAYMOND C. 
Rating:
3.0

beter customer service

JUAN O. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

The rep clerk was nice and polite fast service

MARCELA L. 
Rating:
5.0

Loved that am I able to drop off after hours made it so convenient

MARIA H. 
Rating:
2.0

Customer did not leave a comment.

Belen P. 
Rating:
5.0

Excellent service and kind people

EDSON L. 
Rating:
3.0

Our UHaul experience was terrible. Everything went smoothly when our UBox was shipped from New York to LA. Honestly a miracle because our experience in California has been really awful. We needed our UBox delivered to our new home, so we called every single day trying to find someone to help us schedule that. We got many customer service reps telling us “oh yes, someone else has to do that they will call you”. Every time we heard this no one EVER called us. So each day we would check back in trying to find our box and see if it could be delivered. Turns out the UBox can not be delivered to our address so they have to transfer the box. We were told it would be scheduled for transfer the next day and we would receive a call. So we waited a full 24 hours and never got a call. So we had to call and turns out our box was never transferred……and no one thought to call us and let us know?!? Here we are waiting for our box so we can finally get our things and no one lets us know the transfer suddenly can't happen due to a “lack of drivers”. Okay cool so we say great we will pick it up our selves in a truck. We schedule a truck with a woman the day before we went to move and our UBox reservation. We get to our truck pick up, the woman the day before told us this would be a one way truck. We get there and the guy tells us these are only local trucks so we cannot take it unless we want to drive another hour back with the UHaul. So no we don't want to do that because that's expensive and a waste of time and we were told this location had a one way. It is also located near our Box. So we call and schedule a new truck and have to take ANOTHER Uber, just a lot of money being thrown away at this point, to a new truck location. Okay finally something goes right and we get a truck. U Haul. Your customer service reps are almost entirely incapable of helping your customers. We had the worst experience and we will not be using you again. The most helpful person was the lady helping us unload our U Box. Thank you to her she was a dream after a long nightmare of service and disorganization. I would suggest you spend your money elsewhere. Thank you,

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

VALERIE F. 
Rating:
5.0

Great friendly staff and very helpful, expedient service !

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

KARLA C. 
Rating:
1.0

Truck was dirty. Truck had lots of outside damages that were not listed I took pictures of all of them before I left the lot! I booked online, waited over 1 hour for my truck!! Truck did not have 1/2 a tank of fuel I filled it up a little over 1/2! I did not get reimbursement for the extra fuel or for cleaning the truck!

Alex O. T. 
Rating:
5.0

More employees to help customer

WILLIAM S. 
Rating:
5.0

The service was amazing

ANDONEA S. 
Rating:
5.0

Nothing very nice and helpful

Jaime C. 
Rating:
1.0

You guys cost us $500 by calling less than 12 hrs before our move and changing truck size and screwing up our move schedule by doing that. We had a one way move and could not take all of our furniture. Its a shame and disrespect to your customers. Never going to recommend to anyone and planning to take legal action.

Mojtaba Z. 
Rating:
5.0

N/A

Jose M. 
Rating:
3.0

Customer did not leave a comment.

Oscar R. 
Rating:
3.0

The truck drive like it was going to fall apart any minute. The wait time/ professionalism was way below sub par. Will not recommend to any friends /family.

Jose R. 
Rating:
4.0

More staff when open.. many people are waiting to be attended.

ROY Z. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
2.0

They need more workers. I wait over 45mins to get the truck. I was in line for about 30mins then waited 15mins for the truck to come out. There was only two guys there with about 7 people in line. If we have an appointment we should be helped at that time

Charlene M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Truck smelled like garbage

Jason J. 
Rating:
5.0

Xxxxxxxxxxxxxxx

ANACLETO O. 
Rating:
5.0

General manager was great checking out. Young lady was great check-in

Linda D. 
Rating:
4.0

Customer did not leave a comment.

Adriana M. 
Rating:
5.0

Customer did not leave a comment.

Ignacio C. 
Rating:
5.0

Offer some cold water on hot summer days .

Jesse L. 
Rating:
3.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
Rating:
4.0

Customer did not leave a comment.

Higinio G. 
Rating:
5.0

Customer did not leave a comment.

PEDRO Rogelio R. 
Rating:
4.0

Customer did not leave a comment.

JORGE Z. 
Rating:
4.0

Check the extras before you leave the station. I only got six of the 12 pads I paid for.

Larry L. 
Rating:
5.0

A little bit of trash was left in the trailer, old rope, old tie downs that we're knotted on a cross member. The only issue I really did not care for was U-Haul photographs that were taking of me. It's one thing to take a picture of a vehicle hitch system it's a whole nother to take license plate hitch system and a photograph of the customer. That part I found a little overbearing and overboard on the customers side. But I also understand the reasoning behind it but I feel there should be a different way it can be done.

James G. 
Rating:
5.0

Customer did not leave a comment.

Ramon Q. 
Rating:
5.0

Customer did not leave a comment.

Gabriela M. 
Rating:
5.0

Customer did not leave a comment.

JULIAN G. 
Rating:
4.0

More personal we had to wait over 45 minutes to return the trailer

EFRAIN M. 
Rating:
4.0

I want to especially commend Jaime, who did an incredible job of wiring my vehicle, as the wiring pack on it had been cut off. I didn't know until we got ready to hook up, He immediately went to work to wire up the vehicle. It was an "emergency" rental, as I had a GUARANTEED reservation at another facility but the U Haul dealer pulled the reservation less than 24 hours before I was to pick up. This necessitated lengthy phone conversations with U Haul and had to get to manager level before a trailer was found 25 miles away from original pick up location. That was the Cudahy facility. So I really, really want to praise Jaime at Cudahy, as he went well and beyond to provide outstanding service. However the interaction with the U Haul agent on the phone when I called to find out about the cancelled reservation was not only unhelpful, but was rude and condescending. I had to ask for a manager so that I could try to remedy the situation. I had already paid for help to load up on the 21st and was moving so that my apartment was not available after the 22nd. However, U Haul was trying to tell me that I could not get a trailer until the 24th. I found it hard to believe that in the Orange/San Bernardino county area there were no trailers to be found I am sympathetic to supply chain problems with the effects of the pandemic, but clearly the word GUARANTEE holds no meaning for the U Haul company. If not for Jaime at Cudahy, I would rate the entire U Haul experience a 0.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
1.0

Customer did not leave a comment.

JADE K. 
Rating:
4.0

Customer did not leave a comment.

Luis V. 
Rating:
3.0

Horrible after hours vehicle return experience! The application FINALLY worked on 3rd cellphone. Very frustrating for tired people!

Andrey P. 
Rating:
5.0

Jaime customer service was professional and was able to help me with everything at uhaul

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

Nothing! Excelente Customer Service

Ana Lilia C. 
Rating:
4.0

They should use some wd40 or grease because it was hard to release the straps on the dolly I rented

HENRY N. 
Rating:
3.0

Customer did not leave a comment.

VANDAD A. 
Rating:
1.0

Make sure the equipment works properly, the trailer I rent. Back gate doesn't close correctly making my load fall every trip…..

JOSE E. 
Rating:
2.0

This was a shitshow. They didn't have the trailer I had reserved so they sent me to another location in Cudahy where there was no parking and grumpy employees.

David G. 
Rating:
2.0

Slow service and rude worker who wouldn't check my keys in. Last time using uhaul to be honest.

Sebastian R. 
Rating:
3.0

Computer system added $400 to amount I had been quoted both on phone and email. It took the manager a long time to correct the problem. I felt bad for the long line of people waiting behind me.

Gladys F. 
Rating:
5.0

Best customer service I've received

ANDREW S. 
Rating:
5.0

The staff was very nice and friendly!! Love the customer service! My husband and I are definitely coming back!!

Lebeth G. 
Rating:
5.0

Customer did not leave a comment.

Carlos O. 
Rating:
5.0

Nothing everything was Great. The cashier sorry didn't get her name and Abdula has great customer service.

STEPHANIE W. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
1.0

Who ever is in charge of the cleanliness of your vehicles has to be spoken to my vehicle had the unmistakable oder of Marijuana and cigarettes. I will ask to pick up from a different location in the future.

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

Edgar Antonio B. 
Rating:
1.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

I heard the noise of a power driver under my car. Looked and it was a girl. Ciklali is her name. In 30 minutes i was leaving. The last two times i had a hitch installed, same one each time, it took approximately two h ours each time. Maybe women try harder.

Jeff F. 
Rating:
4.0

The pickup time requested was 6AM and for a 24/7 self pickup, but got the keys at 8AM after the store owner arrived in the store. Was made to wait for 2hours.

Mandar D. 
Rating:
3.0

Be more helpful with the customer. We requesting this services because we need it for move our thing so be more open mind to help customers . we already going on a lot of stress because of the big move a list be more helpful

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
1.0

Waited almost an hour in line to get my rental. The owner was so disorganized and rude to his employees. The owner tried to accuse me of causing damage to my rental that was already there when I got the vehicle. Overall horrible experience at this location.

Max M. 
Rating:
1.0

The first time I got there, I was standing for over 15 minutes but nobody would help me out or talk to me, even though there were 2 people at the desk and I was the only customer. I Wanted to extend my rental but they are impossible to reach over the phone, the only time I was lucky enough to get somebody on the line, they immediately put me on hold, I turned on the speaker on my phone and nobody ever pick up the phone again. Lastly the staff is very rude and no helpful at all, I went to the store to change my reservation from one way to in town, and the person who helped me out didn't want to answer my questions about the difference between in price between one way and in town hauling. This is a big location but they're not organized at all, when I dropped off my rental there were several returning vans parked in the entrance of the parking lot but the lot for the inspections was empty.

MARIO Z. 
Rating:
5.0

Customer did not leave a comment.

Norberto S. 
Rating:
1.0

It took 45 minutes to get the van I rented because it was buried in the back of other vehicles and the yard person was very dumb, Had to keep going to check with the manager if you could move vechicles.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

LASHAWNAE S. 
Rating:
1.0

Customer did not leave a comment.

Javier V. 
Rating:
5.0

Great customer service, and the process was quick and simple.

MARYBEL H. 
Rating:
1.0

There was a line out the door in the blazing sun with seemingly only 2 people working. It took upwards of an hour just to pick up a truck that was already reserved. When I finally got my Uhaul I was so desperate to leave that I didn't even pay attention to the fact that smelled like cat urine.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

ISAURO M. 
Rating:
1.0

Better customer service when returning u-hal poor communication not even a thank you for your business

Ivan D. 
Rating:
4.0

Staff was great, quick, professional.. BUT you guys really gouge customers with the mileage rates!!

RANDY M. 
Rating:
5.0

Good service

MARGARITO L. 
Rating:
5.0

Customer did not leave a comment.

Susana M. 
Rating:
4.0

Customer did not leave a comment.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

This locación is awesome, so far the best location of all, better than other locations, best of the best! Highly recomend!

VICTOR P. 
Rating:
5.0

Everything was great. Great customer service from the young man sorry I didn't get his name, but he says "correct" Thank you.

STEPHANIE W. 
Rating:
5.0

Give discounts on senior citizens

Jesse Luis D. 
Rating:
4.0

Customer did not leave a comment.

Erica L. 
Rating:
1.0

Reservation #: 29428862 The guy was trying to over charge me. He installed items i did not pay for and then tried to charge me for them. If the parts were not there they should not have called me in a day early to do the install. He tried to charge me an extra $30. When i question him and asked for a print out of what was done on my car he changed his mind and said he can return me $.90 cents. I asked for a manager and he was hesitating to give me answers. I waited for a manager. In the end the manager returned to me almost $40. The other employee was trying to steel from me. I cannot believe that Uhaul employees people like that.

Jesus E. 
Rating:
5.0

Customer did not leave a comment.

LESLIE S. 
Rating:
1.0

Better customer service in Cudahy. Equipment has to be checked better before it goes on the road.

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO B. 
Rating:
5.0

Customer did not leave a comment.

Julio Cesar M. 
Rating:
5.0

Customer did not leave a comment.

Conrrado M. 
Rating:
5.0

Customer did not leave a comment.

EDGAR G. 
Rating:
4.0

Need a receipt

NICHOLAS O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top