Customer Reviews for U-Haul at Barksdale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Barksdale

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Yolanda J. on

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Everything was great!

Andrew W. on

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Customer did not leave a comment.

Brandon D. on

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Think you got it all covered

DAMONT B. on

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Have cookies

Charles M. on

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Lauren N. on

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Elaine F. on

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KENNETH P. on

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SHARON G. on

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Jose S. on

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Ricky B. on

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David M. on

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Scott F. on

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Logan L. on

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Everything was good until I tried to return the vehicle. The worker at the location must have been in a bad mood, because he completely ignored me when I tried to do my return. I had to go online to return even though they still had 2 hours until close. Then the online experience wouldn't load (kept returning me to the previous screen) so I ended up having to call to complete the return. Equipment was fine and everything was as expected except for the rude experience at the end.

kathy h. on

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The person they had working today was not helpful and the computers were down.

Rose w. on

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ronald b. on

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Showed up at this location to drop off trailer, she said I needed to go to another one a mile or so down the road or I would get charged double, people at the next drop off location were very friendly. all went well

Albert P. on

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Tried to drop equipment off at one location and the employee working was very rude and said he was not accepting equipment that we had to bring it to another location.

Donald W. on

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thomas c. on

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Owner seemed more concerned with “protecting his equipment” than renting a trailer. Even after having a copy of my drivers license, he wanted a name and phone number of someone he could contact if I didn’t return the trailer. So, I gave him my wife’s name and number. He actually called her with her sitting in the vehicle waiting for me. Then he took pictures of the way he hooked the trailer to my vehicle, but none of the trailer itself. The link I got had expired by the time I received it. When I returned the trailer. He wanted to check to see if the lights were working. Why? He also implied that if I didn’t pay the $8.00 insurance fee, that he would find something wrong when I returned the trailer. In short, the next time I rent a trailer, I will go elsewhere.

Kenneth B. on

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doneva e. on

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Need to be able to contact the actual local facility when needed instead of the home line.

glen l. on

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Rebecca S. on

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Carolyn C. on

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Brandon and Daniel were very accommodating explained everything very well were very patient was s rain very busy day but they stayed right on point helping everyone in a very good timely manner booking and pick up so smooth. Returned item to U-Haul in Irving Texas.

Steve K. on

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brian b. on

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I rented a 26 ft truck when I got in to take it to the house for moving the cab was unclean and reaked of cigarettes. The gas gauge they gave and when I got the truck was different . I drove the truck 10 miles and stopped 1 mile from return location and pumped in 6 gallons of gas which put the truck just over 1/2 full. I do not know if this a scam this location pulls but 9/16 of a tank of gas was not what they gave me when picked up. I have learned a valuable lesson of taking pics of everything the next time I rent a truck but I’m pretty sure I will not be renting from uhaul and definitely never again from that location.

John B. on

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Mike H. on

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General manager Richard, is quite rude.

Tricia G. on

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William E. on

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JAMES C. on

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I received a text telling me to drop off the trailer at a location on Gould Street in Bossier City. I tried but there was no one on location, therefore I returned to my neighborhood location. I suggest you QUIT telling customers where to drop off and allow to drop off at their choice and closest location. My neighbor hood location has always been very accommodating and offered superb customer service.

dave c. on

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Stephanie J. on

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Nancy S. on

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Nancy S. on

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Derec H. on

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The UHaul reps were courteous, friendly, and respectful.

Jon J. on

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Chad A. on

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The drop off location was extremely friendly and helpful. I did call the U-Haul 800 number prior to drop off as I needed to change drop off locations. The person on the front phone was not at all helpful and not very friendly. She couldn’t provide any help whatsoever and this quite frankly soured my opinion and experience with U-Haul. I told my wife I would never be quilts of using U-Haul again after that interaction. The people at the Barksdale drop off were very helpful and accommodating. They changed my opinion again and Only because of them will I use U-Haul again in the future.

Jeremy B. on

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Have the correct amount of equipment or don’t offer it. Be more organized so people do not have to wait an extra hour because I was given the wrong lock code for my 24/7 pickup.

Luis V. on

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Attendant was very knowledgeable and helpful. Nobody likes to move but Brandon made it easy.

Gloria T. on

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During my quote I was not informed about insurance, and the miles were pre-programmed . All fees were not exposed before renting. These were added to my contract after truck was returned.

Kent N. on

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A few hand cloths - but other than that very helpful and professional

jorge j. on

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very good

Geo L. on

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Efficient

Bobby G. on

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All business

Luke C. on

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John C. on

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michael c. on

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Friendly staff. Excellent customer service

Brian B. on

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dale f. on

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Update your speed on check in time.

Matthew N. on

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Excellent service

Renata D. on

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The staff was knowledge,attentive and helped me drive my first trailer with confidence. Beyond exceptional customer service!

Chawyer A. on

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HOLLY M. on

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Monica R. on

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Keisha H. on

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The manager did not provide service in a timely manner, very unprofessional. My departure date was changed due to the wrong transporter which damaged my car, the manager smoked a cigarette in my presence, and my family was treated unfairly with derogatory words regarding my race. Terrible experience. I will never use U-HAUL in Bossir location again. Complete nightmare.

dan m. on

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Brandon was awesome. Great customer service, good sense of humor. Keep up the great work!

Philip J. on

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cody d. on

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Courtney G. on

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Pick up and drop off were quick and easy! They called me the day before to confirm, and all involved were very pleasant. No problems with the truck

Derek B. on

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Darrell R. on

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The Richard guy was rude, argumentative and very dismissive.

Natalie D. on

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debra h. on

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Eric C. on

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It’s was great ????!!!

Christopher K. on

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jw k. on

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Continues doing well

Jean B. on

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It was clean but the truck was definitely NOT maintained PROPERLY. The drive was EXTREMELY ROUGH, I thought the tire was about to come off. Very dissatisfied!

rebbeca f. on

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Great job. Everyone was very helpful. Answered all my questions well.

tremell p. on

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Great friendly customer service, definitely better then my last experience.

shalunda j. on

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Richard does not have quality customer service and needs help bc you wait forever

Brittany P. on

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It's always one guy there and he has a line out the door. He is literally doing everything by himself. And his customer service is horrible I do mean horrible.

BARBARA Y. on

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Laura S. on

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Only did an after hours drop off. Did not communicate or interact with personnel.