Customer Reviews for U-Haul at Beltline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Beltline

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Kimberly T. on

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Martin W. on

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No obvious improvements. Clay, the manager at the Beltline Road location in Decatur AL that I use is excellent, efficient, very helpful to customers and friendly. Please pass my remarks on to him.

Steven T. on

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Shannon S. on

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Gregory H. on

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Sherrie N. on

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brenda S. on

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My experience with U-Haul was a lifesaver... I was in an unfortunate situation, and U-Haul helped me out tremendously. With U-Hauls help I made it through it. A special thanks to U-Haul store manager and sales associate. They are angels in disguise ????

CALEB C. on

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George B. on

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Computer problems only issue took longer to process than anything

Shannon A. on

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gabriel R. on

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Tonya B. on

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Very well pleased with overall service! If your moving rent a uhaul!!

Brandon H. on

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Herbert S. on

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Agent was efficient and competent. It was a pleasure doing business with him. Thanks

Terri P. on

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This is our 3rd time renting recently from U-Haul on the Beltline in Decatur, and every time the U-Haul reps we dealt with (Clay and J.T.) went above and beyond to make everything with the rentals go super smoothly. Thankfully, the U-Haul rentals were some of the easiest tasks with this move - rentals were very quick, and the charges came out just as they said. Although the Decatur Beltline was not the closest location to our house, it was definitely worth the extra driving to get the superior customer service. U-Haul had the best price on the additional insurance which gave us the extra peace of mind for the trip, and they also had a great price for the trucks we rented. There are times when a person going the extra mile means more than you can say, and these were some of those times. For this mom of 5, the task of relocating our family to another state has been huge - it was a real blessing to deal with friendly, professional reps - can’t thank them enough! Highly recommend this U-Haul location.

fortson S. on

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KEN C. on

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Make all trailers have a recent wheel bearing service.... The trailer I was issued had a bad wheel bearing on the left side.... Struggled to get home with it.....

Winfred H. on

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Steven H. on

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Would have been excellent but my reservation was not ready for me at my scheduled time.

Melvin C. on

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Michael W. on

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I picked up a carhauler and when I tried to use it the strap was broken on one side and worn very badly on the other side. The ratchet on each side was rusted and didn't work well. If I didn't have a ratchet strap in my vehicle I wouldn't have been able to use this trailer. When I returned the trailer I showed the guy at the store and he said he will fix those issues. He did seem like he was more concerned than the guy that was there when I picked up the trailer.

TYLER T. on

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Everything went great! Cant think of anything else

Barron M. on

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Jill O. on

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Amy H. on

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Had to do a 2nd day rental because we were gonna be a couple hours over scheduled return time and the unit wasn’t even rented out until the following day. Could have hired movers with a truck for what we paid Uhaul. Never again will I struggle to load stuff myself when I can do it for the same price with movers included to do the heavy lifting for the same price I paid Uhaul.

William F. on

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Michael M. on

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Ramona S. on

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Hunter B. on

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Mainko H. on

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Lower the milage cost by 25%.

Josh P. on

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Very helpful and helped me fix a fuse issue with my truck so I could pull the trailer. Great customer service that went over and above.

Terri P. on

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Many thanks to Decatur Beltline U-Haul for their excellent customer service! We’ve rented from them 2 weeks in a row. Both times the personnel went above and beyond to make the transaction go very smoothly. Really appreciate the professional, friendly customer service. Thanks to Tollie Williams (1st rental) and Clay (2nd rental) who helped us the 2 times we rented - they set a high standard of excellence, and it was greatly appreciated. I highly recommend them. We’ll most likely be renting 1 more U-Haul next week to complete our move.

Terri P. on

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Many thanks to Decatur Beltline U-Haul for their excellent customer service! We’ve rented from them 2 weeks in a row. Both times the personnel went above and beyond to make the transaction go very smoothly. Really appreciate the professional, friendly customer service. Thanks to Tollie Williams (1st rental) and Clay (2nd rental) who helped us the 2 times we rented - they set a high standard of excellence, and it was greatly appreciated. We’ll most likely be renting 1 more U-Haul next week to complete our move. I highly recommend them.

Gary L. on

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Great service. Store Manager Clay did a great job. He is very respectful and conscientious. We'll use UHAUL Decatur, AL. again.

Tiffanny F. on

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rolan B. on

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jack p. on

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very happy

Michael M. on

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The best I have dealt with

matthew s. on

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Clay was extremely helpful. He deserves a raise.

JOHANA R. on

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Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!

SUZANNE M. on

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Clay did a great job!!! Thanks.