Customer Reviews for U-Haul at Beltline

1556 reviews

2002 Beltline Rd   Decatur, AL 35601
(Across the street from the mall)

(256) 350-6911

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 350-6911

2002 Beltline Rd
Decatur, AL 35601
(Across the street from the mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
4.0

Customer did not leave a comment.

Frank U. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
4.0

Employee's were very helpful at atria doing drop off . Thank you.

William M. 
Rating:
4.0

Great People

RICKEY B. 
Rating:
5.0

The individual who took possession of the truck was extremely friendly, and got us on our way very quickly.

John C. 
Rating:
5.0

I always try to use this Uhaul location when possible. Clay is great to work with as well as the other employs that I've met there. I highly recommend them to anyone that needs a rental or moving supplies.

Melinda B. 
Rating:
5.0

Customer did not leave a comment.

Antoine H. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Make sure the windshield is clean and make sure your scheduling people properly call people until they get them or email them if they can't schedule as confirmed reservation promised. I thank God I prayed and asks church to pray n your people did what was right in God's eyes n made it right in the end

KAREN G. 
Rating:
4.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Excellent customer support. J.T shared all the important information for the rental of a trailer compared to a truck. I made the right choice.

STEVEN T. 
Rating:
3.0

U-Haul is crap! I had it 3 hours over my scheduled time back and they charged me for another whole day. They act like things don't happen and take advantage of that: will be taking my business else where from here on out. Would not recommend u haul to anyone ever!!

Matthew M. 
Rating:
3.0

Worker there was not friendly.

SHAUN P. 
Rating:
5.0

JC at the Beltline rd location was absolutely great. We were in essence a walk-in. Initially JC wasn't able to help us with our need, but he called around at the end of the day on Friday and finally found what we needed. A truck with a vehicle pull trailer. After leaving an initial time JC called us up in about 15-20 minutes and told us he had what we needed. He didn't have to do that, but he did. And it worked out perfect.

John W. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

process to rent and receive equipment was very quick and not stressful. Employees were very nice.

michael H. 
Rating:
5.0

Customer did not leave a comment.

SONDRA T. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
1.0

Cab seat and floor board filthy on passenger side and the smell was terrible. They had supposedly cleaned it as I was picking it up.Also I could tell they had been hauling tires in the back. I stopped back by after loading it and asked the employee to come smell and look but he was too busy.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

drew B. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
5.0

Perfect experience

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
4.0

Poor communication. Made a reservation 10 days in advance. Truck was not there and the UHaul representatives never called me to let me know they did not have a truck ready.

George C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
5.0

Not a thing

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

MARISA P. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Quick service.

PAMELA B. 
Rating:
4.0

Customer did not leave a comment.

Kimberley P. 
Rating:
5.0

Customer did not leave a comment.

Blant R. 
Rating:
1.0

Fire JT immediately!! He is an embarrassment to your company. I have rented from this location before and had a great experience. I will not be back. I reserved online and when I showed up to pick the truck up he was very rude. He said he had try to contact me and my voice mail was full I told him I didn't realize it was full. He dialed my number and starred me down. When my phone rang I told him I didn't doubt he tried to call I just didn't know it was full. He said he called my wife's number and she didn't answer either. I ask if her mail was full also and he said he didn't try to leave a message. Why?? He then says you NEED to put this number in your contact list and make sure you answer when I call. I said there was no need because I wouldn't be using this location again. He said again put us in your contact list in case we need to get in touch with you. He said it a third time very rudely and I finally said I heard him the first time and I wouldn't be adding it to my contact list. The next day when I brought it back he opened up the back and said he would be charging me $20 for not sweeping it out. The problem was I not only swept it out I used a dust mop to do it. Then I swept it into a dust pan. What he saw was the line of dust that is left behind when it doesn't go into the dust pan. I dusted it up with my hand and say surly you are kidding and he said nope company policy. I said but I did sweep it out and he pointed to the dust line that was left and rudely says apparently you didn't. I told him I absolutely did and ask what his problem was because he had been rude the day before. He said nothing and walked away. He finished figuring what my final charge was and said I am not going to charge you for it not being clean even though you say you did, you didn't. This guy obviously has a problem. I have owned multiple businesses over the last 22 years and I would never employ someone like this. Again I am embarrassed for your company and I will never use you again.

DARRYL O. 
Rating:
5.0

Customer did not leave a comment.

SAWITRI S. 
Rating:
5.0

Customer did not leave a comment.

LAUREN B. 
Rating:
1.0

Was accused of a driver's license being fake! And the guy JT over charged my card for close to $200! Then will lie as if he did nothing wrong

KAYLA M. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
4.0

Very friendly and fast waited no time and drop off was easy. Great people at the beltline location would highly recommend

ASHLEY D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Nothing everything great

Patricia G. 
Rating:
5.0

Clay was very kind and thorough. The van I rented was awesome!

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Clay R. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

Everything went okay was fast and prompt my rental I got it back on time in the attendant was professional

Gary S. 
Rating:
5.0

EMPLOYEE HELP WAS EXCELLENT

Alvin R. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
2.0

Service was not very accomodating

James O. 
Rating:
4.0

Love this location! Always friendly and helpful

JEANETTE J. 
Rating:
5.0

Customer did not leave a comment.

Sherman B. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE F. 
Rating:
3.0

Top of the truck was damaged and didn't know it till got home to load it and had to take it back and that was the only one that big had to get the next size truck waste a half day and had to pay the same said they would give me a half tank of gas but wasn't all the way full when I picked it up and didn't want to waste any more time

Jimmie K. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
1.0

THE REPRESENTATIVE JT WILLIAMS WAS VERY RUDE AND HE OVERLY CHARGED FOR THE VEHICLE. THE REPRESENTATIVE DIDN'T COME OUTSIDE TO INSPECTED IT BEFORE OR AFTERWARDS; THE VAN HAD A FULL TANK, CLEAN, AND I DIDNOT GO OVER THE MILEAGE. HOWEVER, I HAD EXTRA CHARGES ON MY CARD! AFTER A HEATED DISCUSSION OVER THE PHONE, THE REPRESENTATIVE KNEW HIS WRONG-DOING AND REIMBURSED THE OVER CHARGE OF 25.00$ BACK TO MY CARD. I WILL NEVER RECOMMEND THIS LOCATION ESPECIALLY IF U-HAUL IS HIRING EMPLOYEES WITH THIS KIND OF MINDSET!!!

Aric F. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Scotty W. 
Rating:
5.0

Y'all are great. Thank you and nothing to improve from what I see.

Angela W. 
Rating:
5.0

Regulate the price. First time we rented (three weeks ago) trailer was bigger and price was less

Michael A. 
Rating:
3.0

Have the trucks completely ready when offering Mobile Pickup. The extra equipment I rented 2 dolly's and 2 furniture dolly's were not in my truck. Had to go back the next morning to pickup. Only received 1 dolly and was charged for two.

Brittany W. 
Rating:
5.0

I'll say two thumbs up!!😊😊

Wilbur S. 
Rating:
2.0

I had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.

bertran c.  |  Overall Experience 
Rating:
4.0

Let them in out of the cold weather. When signing up

Floyd J. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH H. 
Rating:
5.0

Clay is very customer friendly and a great person will definitely be back! Thanks Clay Steve Bolan

Stephen B. 
Rating:
5.0

just continue providing the quality of service and equipment that you have now.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

Kimberley P. 
Rating:
1.0

The gentleman that assisted me was beyond rude. I entered the store b4 I realized I didn't have my make on. I immediately turned to go back out and grab it. As I'm leaving out the store to run and grab it, the u-haul rep yelled, “Ma'am get out of my store”.......I thought to myself that was rude but kept going to put my mask on. I walk back up to enter the store and the guy tells me I'm not welcomed in the store b/c there is no telling where else I've been with no mask on. I assured him no where b/c they are mandatory in all public stores at this point. He made me stand outside in the cold to give him my info. It was 32degrees and there were snow flurries falling. It was freezing cold and he would not allow to stand inside to provide the info. The truck was not in good shape. It was stalling out in 1gear as it changed out and there were dash lights on when I got it. It was drifting to the right as if it need an alignment. He was again rude when we brought it back and told me I had left trash in the truck. There were 2 pieces of plastic the size of a quarter at most in the truck. I asked re-confirmed that they do sweep the trucks out upon return and he said yes. Over all he was a jackass who made a woman stand in the freezing weather all to give your company business. I felt targeted and as a solider who has fought for this country.... I was extremely disappointed in the manner he chooses to treat people.

JASMIN T. 
Rating:
3.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Damien was very helpful and polite

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
3.0

First guy I rented the vehicle from was really helpful. When I turned it in the second guy was saying I had too sweep put the truck and have it essentially perfectly clean the employee was on his phone the entire time and I felt like he didn't want too do the work himself even though it's his job. The grass and dust that was in there wasn't from me I guess what I'm getting at is that the employee shouldn't be on his phone and be more customer friendly his attitude about everything isn't that great.

Braxton G. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Friendly, Fast ...

Beverly V. 
Rating:
5.0

The truck was smoke filled smell, but ran like a champ.

Marty S. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

renting was so simple and speedy quick! I had just a few hours to move alot of stuff and this location was extremely important. There is also a storage unit and gas station within walking distance! Perfect!

stephanie T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Takeisha C. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Great service. Fast. Ready for me. Clean and organized. Great experience

Karl B. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Heather N. 
Rating:
3.0

Everything at the pick-up location was fine.

Sophia L. 
Rating:
2.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.

karyn m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olandress H. 
Rating:
5.0

Customer did not leave a comment.

terry b.  |  Overall Experience 
Rating:
3.0

Trucks are gas hogs.

SPARLAN O. 
Rating:
4.0

Customer did not leave a comment.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

blake C.  |  First Impressions 
Rating:
5.0

This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.

Vickie L.  |  Overall Experience 
Rating:
5.0

very good

bertran c.  |  First Impressions 
Rating:
2.0

My reservation could not be found

Jessie C.  |  First Impressions 
Rating:
5.0

Wonderful service

tiffany m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany m.  |  First Impressions 
Rating:
5.0

Great experience

Brad T.  |  First Impressions 
Rating:
4.0

We were treated well...folks were friendly.

Oliver T.  |  Overall Experience 
Rating:
4.0

Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

Oliver T.  |  First Impressions 
Rating:
5.0

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Catherine B.  |  First Impressions 
Rating:
4.0

Would have been excellent but my reservation was not ready for me at my scheduled time.

Steven H.  |  Overall Experience 
Rating:
5.0

very happy

jack p.  |  Overall Experience 
Rating:
4.0

The best I have dealt with

Michael M.  |  Overall Experience 
Rating:
5.0

Clay was extremely helpful. He deserves a raise.

matthew s.  |  Overall Experience 
No reviews have been submitted for this location.

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