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Juan C.Customer Reviews for U-Haul at Beltline
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard to make reservations close to me and had to drive further which is a cost to me.
charles B.Great Customer Service, One Stop Shopping: For Moving Across Town Or Across The Country. Availability Of Renting/Retail, Mdse., Trucks, Trailers, Vans, Storage, Prices, All Your Packing Moving Supplies...
karen s. | First ImpressionsQuick installation/great service.
JEREMY K.Excellent. The employees made it easy. They made sure I was in and out with no problem. They are amazing. It is way cheaper to rent a uhaul and move your own stuff than to hire movers with a truck. I will use them again and again.
WENDY Z.Always great service
Patsy F. | Overall ExperienceThe tuck smelled like smoke, but not that bad and also both side mirrors was loose my dad tightened them back up before I hit the road.
Latoya D.Damien was awesome. He was taking care of everything by himself but he still did great. Great customer service.
Gayla K.Right on par with what you're currently doing. Keep up the good work.
Dan M.I rented and drove the 10ft truck a total of 8 miles. Truck gets 10 mph gallon. I got charged for not refilling the tank with 4 gals of fuel. Not sure what math was used. Because this was not the 1st time that this has happened to me from Uhaul, luckily I took before and after photos of the odometer and I also took a copy of the fuel receipt.
Johnny E.Usb port to charge phone. Cruise control. Blue tooth. Gps maps.
william S.This location gets a mixed review from me. The guy that was there when we returned the trailer was as helpful as he could be considering how badly the pickup location botched the rental agreement. The guy who was there when we returned the truck was swamped with people getting propane and he was the only person there. He told us to leave the truck and he would check it in. We stopped and put fuel in it before returning it to get it to the level it was when we rented it. In our exhaustion from the move and the long drive, we forgot to take a picture of the fuel guage. The next day, there was a charge on my credit card from Uhaul. When I checked into it, I was charged almost $23 for a fuel surcharge. I was so over the whole experience that I didn't bother to contest it. But, now that I have time to sit and address the experience, I'm doing that here in my review. I can't say whether or not I would recommend this location to someone. The jury is out on that one.
Heather K.Great service both picking up and dropping off.
Richard B.i will go local next time.
Charles F.Will revisit for next rental needs
Jimmy L.Clay was awsome
Samuel H.I don't where there are any improvements needed. Service has always been great.
Patsy F.Clay Reed was very helpful, polite, and informative. He made us laugh and got us in & out quickly! He definitely deserves a raise or even a promotion!!!!!
Airens M.Cory the manager is very helpful and professional. U-Haul is lucky to have such a customer oriented employee
CYNTHIA F.It was easy and smooth transaction will do business there again
clay J.The people we're very nice and helpful. Thank you.
David M.I would have gave 5 stars but since they decided to put 3 different holds on my bank account costing me more money then it should have!! Other than that everything was great!!
Sheila N.I was super pleased with my experience. Clay..was very pleasant and his knowledge of how things worked was great. Super easy to communicate with. Had everything ready for me when I came to pick up. Thank you!! Great service. Drop off was just as simple!!
Kelly C.Nothing. The operator did everything first class.
Donald K.The guys that worked there are awesome. Very kind. And helpful. I have done guite a bit of business lately with UHaul. The only thing I had a problem is the long telephone wait time. Other wise a very easy and pleasant experience.
SHELIA D.Very professionally ran location! Great experience! A+++
JEFFREY J.Great Customer Service
Jeff D.i wish there was a way to see available equipment at each store online. The trailer I rented was fine, but spots of the railing inside were severely bent. it made it difficult to place large items in the trailer without being damaged. otherwise, the customer service from the store was excellent.
david M.We were unaware of the mileage limit until we returned the truck. Thankfully we did not exceed it.
SHEENA B.Truck smelled like the person before me had been smoking weed in it and the gentleman still gave it to me knowing it did because when he pulled it around to me he was trying to spray something to deodorize it and said it has alittle bit of a smell and allowed me to take it had I not desperately needed the uhaul I prob wouldn't have took it and took my services else where
Danielle M.I got it on ½ and tank and left it on full 55 dollars later. Didn't even used it. That's part sucked
Erika W.The guy that runs the store is always super helpful and nice. I always rent from here even if it's out of my way.
Johnny D.Great
STEVEN S.Duwane was awesome! Help me several different times.
Donna F.Unable to accept the tow dolly. Asked that I drive it across town and drop it off at another location. There was no incentive or discounts given to deliver it across town.
MICHAEL B.Make it easier to make changes after renter picks up equipment. I was able to load more than I thought and didn't need to make a return trip and wanted to drop off at another location. I was told I'd be charged DOUBLE the 1 way cost. Ended up costing another $120 in fuel to make another unneeded 8 hour total trip just to bring the trailer back. This reflects on UHAUL, not the individual location. They were awesome.
Robert M.Clay the manager is very professional!! Thank you
Paul B.Great job by Blaze
Gregory S.This is the 3rd or 4th time, I have use UHaul and have been pleased with the equipment and service. This is the first time, I have used this location and they were very helpful and I enjoyed the Ford Cargo Van that I rented.
RICHARD B.A bit more clear space to drive around the building would be nice.
Jeff B.Damien was super helpful and friendly. He made the process so easy and stress free. Store was clean and well laid out. Trailer was ready when I arrived and under the awning to avoid the rain.
Shana R.Should of been giving a discount due to the air not working properly due to the high temperatures..I informed Clay the discomfort of no good air flow ..I always rent from this location
Sharon M.Clay was an excellent professional representative of your company.
michele R.I don't see where you need to improve anything. Every visit has been great.
Patsy F.Continue with the excellent service 👏
DOROTHY H.Everything was great, the service, staff, and facility. Would definitely come back if I was ever in need. Thanks for everything..... Mr. and Mrs. Augustine
tony a. | Overall ExperienceMake lawn mower trailers that will hold wider lawn mowers. The one I picked up was too small, and the salesman said Uhaul didn't have any wider ones. So I wasn't able to transport my lawn mower to the repair shop.
elizabeth M.Always a pleasure doing business here
ALFREDO O.Very friendly and helpful !!!
sandra b. | First ImpressionsI had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.
bertran c. | Overall ExperienceClay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.
karyn m. | Overall ExperienceThis team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.
Vickie L. | Overall Experiencevery good
bertran c. | First ImpressionsMy reservation could not be found
Jessie C. | First ImpressionsWonderful service
tiffany m. | Overall ExperienceGreat experience
Brad T. | First ImpressionsWe were treated well...folks were friendly.
Oliver T. | Overall ExperienceEven though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson
Oliver T. | First ImpressionsClay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!
Catherine B. | First ImpressionsWould have been excellent but my reservation was not ready for me at my scheduled time.
Steven H. | Overall Experiencevery happy
jack p. | Overall ExperienceThe best I have dealt with
Michael M. | Overall ExperienceClay was extremely helpful. He deserves a raise.
matthew s. | Overall ExperienceExcenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!
JOHANA R. | Overall ExperienceClay did a great job!!! Thanks.
SUZANNE M. | Overall Experience