Customer Reviews for U-Haul at Beltline

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Beltline

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Ronald J. on

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best people ever very happy with all tyvm

Jennifer C. on

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The guy working the store at pickup and drop off was very friendly and helpful. He was fast to get me on my way - great job!!!!

Brad T. on

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Great experience

Jim N. on

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Patricia L. on

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The chain was messed up amd the guy working tried to fix it. It popped off about 20 miles down the road. The dolly also shook the whole way there. Like a vibration in it. This was the first time we have had these issues. The guy that hooked everything up was great. I just think it was the dolly itself. I plan on stopping by this week to talk to someone.

Brandon M. on

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Have more than just one staff member working

Jeffrey D. on

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All went great !!

Jasmine D. on

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I feel like I’m paying for gas twice. The money that is used for the rental should be used to put the gas back in the vehicle. Other than that I had no problems everyone was friendly and nice my only problem is the gas....why pay for the mileage and then turn around and have to pay for the gas as well

Gary G. on

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Clinton M. on

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Doni K. on

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JT was fantastic to work with, both when picking up and dropping off the truck! Friendly, helpful, excellent customer service!

Brenda S. on

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Billy J. on

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John B. on

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Donald Collins was rude and seemed like he dislikes his job. I will not be using them for anything.

Jeremy N. on

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The employee on duty was knowledgeable nice and executed his job flawlessly which is rare in today's world.

Michael T. on

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Oliver T. on

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We were treated well...folks were friendly.

Genelle M. on

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April T. on

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the milage

bertran C. on

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GARY G. on

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Jeffrey L. on

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John H. on

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Oliver T. on

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Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

William W. on

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David J. on

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No issues very quick and helpfull

Barron M. on

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Nothing. Drop off made easy.

Catherine B. on

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Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

kathy B. on

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Alyce B. on

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William W. on

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Jewel F. on

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Very pleased with service!

frank M. on

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Kim M. on

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Peggy G. on

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Aaron P. on

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Clay was very professional and did a good job helping us get what we needed .

deborah B. on

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Keep up the good work!

Steven R. on

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I had no issues with the trailer and service was fast. Thanks

Joan G. on

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This was my first time renting from Uhaul. I am probably an oddity but I didn’t know what to expect so I had a lot of anxiety which you didn’t cause. But you were convenient and easy to deal with so you were the course of no resistance. I got where I needed to go. I had transportation while I was there. I had more than enough space to carry more than I needed. I had an excellent driving experience. I had no hassle returning vehicle. Oddly this is the only place my credit card works since Tuesday, the day before my return. Just keep people happy.

Chester M. on

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There's no need for improvement; If it's not broke, don't fix it. Clay the person who waited on me, is all you need. they don't get any better....

Joseph P. on

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Peggy G. on

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Frederick S. on

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Patrick and JT are outstanding in customer service and they will go the extra mile to make sure you're satisfied and taken care of.

Kimberly T. on

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Martin W. on

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Steven T. on

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Shannon S. on

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Gregory H. on

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Sherrie N. on

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brenda S. on

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My experience with U-Haul was a lifesaver... I was in an unfortunate situation, and U-Haul helped me out tremendously. With U-Hauls help I made it through it. A special thanks to U-Haul store manager and sales associate. They are angels in disguise ????

CALEB C. on

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George B. on

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Computer problems only issue took longer to process than anything

Shannon A. on

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gabriel R. on

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Tonya B. on

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Very well pleased with overall service! If your moving rent a uhaul!!

Brandon H. on

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Herbert S. on

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Agent was efficient and competent. It was a pleasure doing business with him. Thanks

Terri P. on

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This is our 3rd time renting recently from U-Haul on the Beltline in Decatur, and every time the U-Haul reps we dealt with (Clay and J.T.) went above and beyond to make everything with the rentals go super smoothly. Thankfully, the U-Haul rentals were some of the easiest tasks with this move - rentals were very quick, and the charges came out just as they said. Although the Decatur Beltline was not the closest location to our house, it was definitely worth the extra driving to get the superior customer service. U-Haul had the best price on the additional insurance which gave us the extra peace of mind for the trip, and they also had a great price for the trucks we rented. There are times when a person going the extra mile means more than you can say, and these were some of those times. For this mom of 5, the task of relocating our family to another state has been huge - it was a real blessing to deal with friendly, professional reps - can’t thank them enough! Highly recommend this U-Haul location.

fortson S. on

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KEN C. on

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Make all trailers have a recent wheel bearing service.... The trailer I was issued had a bad wheel bearing on the left side.... Struggled to get home with it.....

Winfred H. on

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Steven H. on

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Would have been excellent but my reservation was not ready for me at my scheduled time.

Melvin C. on

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Michael W. on

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I picked up a carhauler and when I tried to use it the strap was broken on one side and worn very badly on the other side. The ratchet on each side was rusted and didn't work well. If I didn't have a ratchet strap in my vehicle I wouldn't have been able to use this trailer. When I returned the trailer I showed the guy at the store and he said he will fix those issues. He did seem like he was more concerned than the guy that was there when I picked up the trailer.

TYLER T. on

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Everything went great! Cant think of anything else

Barron M. on

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Jill O. on

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Amy H. on

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Had to do a 2nd day rental because we were gonna be a couple hours over scheduled return time and the unit wasn’t even rented out until the following day. Could have hired movers with a truck for what we paid Uhaul. Never again will I struggle to load stuff myself when I can do it for the same price with movers included to do the heavy lifting for the same price I paid Uhaul.

William F. on

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Michael M. on

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Ramona S. on

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Hunter B. on

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Mainko H. on

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Lower the milage cost by 25%.

Josh P. on

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Very helpful and helped me fix a fuse issue with my truck so I could pull the trailer. Great customer service that went over and above.

Terri P. on

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Many thanks to Decatur Beltline U-Haul for their excellent customer service! We’ve rented from them 2 weeks in a row. Both times the personnel went above and beyond to make the transaction go very smoothly. Really appreciate the professional, friendly customer service. Thanks to Tollie Williams (1st rental) and Clay (2nd rental) who helped us the 2 times we rented - they set a high standard of excellence, and it was greatly appreciated. I highly recommend them. We’ll most likely be renting 1 more U-Haul next week to complete our move.

Terri P. on

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Many thanks to Decatur Beltline U-Haul for their excellent customer service! We’ve rented from them 2 weeks in a row. Both times the personnel went above and beyond to make the transaction go very smoothly. Really appreciate the professional, friendly customer service. Thanks to Tollie Williams (1st rental) and Clay (2nd rental) who helped us the 2 times we rented - they set a high standard of excellence, and it was greatly appreciated. We’ll most likely be renting 1 more U-Haul next week to complete our move. I highly recommend them.

Gary L. on

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Great service. Store Manager Clay did a great job. He is very respectful and conscientious. We'll use UHAUL Decatur, AL. again.

Tiffanny F. on

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rolan B. on

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Mary P. on

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Carnell H. on

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Continue to put customer first & positive attitude. Very satisfied.

Daniel H. on

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Pick up and drop off was seamless. Great people, very helpful and nice. Actually got there to drop off after hours but worker was still there and processed my rental back in.

Phillip H. on

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I needed to extend my rental an extra two days. There was no problem at all. Very efficient. They got me signed in and signed out very quickly.

Cheryl V. on

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Garrick K. on

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Great experience, will use again in the future.

Garrick K. on

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Nothing to improve. Great all around.

John P. on

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Very helpful from start to finish. Very professional and all employees were there to connect and remove equipment.

Penny P. on

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Cynthia J. on

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Karen S. on

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Excellent service. We had a blinker not working and they didn't uit until we figured it out and got us on the road. I would highly recommend this UHaul location in Decatur, AL to everyone!

Robert W. on

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Good job

jack p. on

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very happy

Ali S. on

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The truck it was in a Very bad shape

timothy R. on

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Nothing.

Douglas M. on

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The drop-off person was very easy to work with. Got me checked in quickly, disconnected the trailer for me, and had me on my way in minutes. Very professional. Would not hesitate to work with this location in the future.

Patrick G. on

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Marilyn H. on

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vanessa S. on

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Friendly faces, English speaking/understanding, great place to do business with.

William F. on

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No hassle, quick, professional, friendly service.

RACHELLE M. on

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DEVIN D. on

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Trinna C. on

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Wanda W. on

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Johnny C. on

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Ronald J. on

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great help and great people

Jimmy W. on

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Michael M. on

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The best I have dealt with

matthew s. on

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Clay was extremely helpful. He deserves a raise.

JOHANA R. on

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Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!

SUZANNE M. on

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Clay did a great job!!! Thanks.