Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend that you staff the location with more than one employee. The poor guy was super busy and it resulted in customers having to wait extended periods to both rent and drop off equipment.
CHARLES H
Rating:
5.0
Customer did not leave a comment.
CAROL C
Rating:
4.0
Customer did not leave a comment.
GARY S
Rating:
5.0
Customer did not leave a comment.
DARWIN M
Rating:
5.0
Great customer service Amber and Kyle
JODY W
Rating:
5.0
everything was good. They had a professional touck
RONALD J
Rating:
5.0
Customer did not leave a comment.
LETONIA W
Rating:
4.0
Customer did not leave a comment.
JOSEPH S
Rating:
4.0
Customer did not leave a comment.
BOBBIE M
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
I’m very excited leased with the service I received
MARK T
Rating:
5.0
Customer did not leave a comment.
ALICIA C
Rating:
1.0
The installation was completed poorly, the wiring was wrapped around my exhaust pipe if I hadn’t checked his work it would have melted. The pin and clip, hitch ball, and square tube connector weren’t made ready for me on check out, I had to ask for them. If I was someone with less technical knowledge I would have been charge for full service for an incomplete product.
Rudy F
Rating:
5.0
Customer did not leave a comment.
RESHANNA C
Rating:
5.0
The staff guy that was the only one working was real nice and helpful.
Ricky C
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER L
Rating:
5.0
Everything was great,employees very respectful and friendly
TIMOTHY M
Rating:
5.0
The first location was un-staffed . The 2nd location we visited was great in Jasper .
RACHAEL D
Rating:
5.0
Customer did not leave a comment.
DONNA R
Rating:
5.0
Customer did not leave a comment.
GERALD N
Rating:
5.0
Customer did not leave a comment.
LARRY G
Rating:
5.0
Customer did not leave a comment.
CHESTER H
Rating:
5.0
Great customer Service!!
JEROME S
Rating:
5.0
Customer did not leave a comment.
RONALD V
Rating:
5.0
Customer did not leave a comment.
JOHN G
Rating:
5.0
Customer did not leave a comment.
HUNTER L
Rating:
5.0
Customer did not leave a comment.
THOMAS H
Rating:
5.0
Customer did not leave a comment.
CHARLES M
Rating:
5.0
Very good experience. No problems and great people to work with.
DON B
Rating:
2.0
I rent often and everything i get equipment that is poorly maintained with numerous quality issues. 2 weeks ago I rented a trailer with a poor roof repair that leaked heavily in the Rain. 3 weeks ago and again this week I rented a 6x12 trailer with numerous broken and non functioning lights. this week the trailer had no right side rear running lights and numerous side and top marker lights out. this same trailer is put back into service without any repairs often. I will nor rent from this location again.
MARK S
Rating:
4.0
Customer did not leave a comment.
THOMAS A
Rating:
5.0
Keep up the good work and great customer care! :-)
RODNEY P
Rating:
5.0
Customer Service Rep friendly knowledgeable and ready to get things moving soon as I arrived Keep up the good work A++
RODNEY P
Rating:
5.0
Customer did not leave a comment.
JACK R
Rating:
5.0
Customer did not leave a comment.
GREGORY A
Rating:
5.0
The gentleman that was working there, forgot his name, was awesome.
MARY P
Rating:
4.0
Customer did not leave a comment.
JACKIE S
Rating:
3.0
Customer did not leave a comment.
WILLIAM F
Rating:
5.0
Customer did not leave a comment.
Teresa H
Rating:
5.0
Customer did not leave a comment.
NIKKI C
Rating:
1.0
Better customer service
JEFFERY S
Rating:
5.0
Customer did not leave a comment.
SHERETA R
Rating:
5.0
Very well satisfied
GARY O
Rating:
5.0
Customer did not leave a comment.
Robert L
Rating:
4.0
Customer did not leave a comment.
JONATHON W
Rating:
5.0
Customer did not leave a comment.
FRANK T
Rating:
5.0
The workers were very friendly and helpful .I will visit again
LETONIA O
Rating:
2.0
I booked a rate of $.99/mile 2 days before I was to pick it When I picked it up, the total was higher than it was supposed to be. The GM stated that rates went up yesterday. I told him I was quoted a rate and they should honor that rate. He said his boss told him he had to charge the higher rate. I had no options at that point since I had to have a truck that day and it was a Saturday. Very disappointed Uhaul would quote a rate and not honor it especially when it was two days prior. So $6 that they overcharged created bad willl on the way they take care of customers in quoting one thing and doing another knowing the customer has no other options at that point.
Patrick B
Rating:
2.0
Customer did not leave a comment.
MELISSA T
Rating:
5.0
Keep up the good work
Rodney P
Rating:
3.0
Although I rated the equipment clean and well maintained. The truck did show it's age and the back storage area of the truck did not appear to have been swept out before it was rented.
Kyle M
Rating:
5.0
The gentleman running the location had all of the answers to my questions and was very personable. I would definitely use this location again.
RONALD L
Rating:
5.0
Customer did not leave a comment.
Shannon P
Rating:
3.0
Almost everything is done online they do very little, didn't even go out to show me which truck I rented. Check in just hand them the keys and the wait for an email with final total.
Colleen C
Rating:
5.0
Customer did not leave a comment.
HEATHER G
Rating:
5.0
Nothing. The entire experience was great.
ROSIE M
Rating:
5.0
Customer did not leave a comment.
BENJAMIN B
Rating:
5.0
Friendly and professional!
CLAYTON S
Rating:
5.0
Customer did not leave a comment.
ERIKA F
Rating:
5.0
Customer did not leave a comment.
DONALD G
Rating:
5.0
Located close to home and friendly service
Brian P
Rating:
4.0
Customer did not leave a comment.
SHONDRA F
Rating:
5.0
Customer did not leave a comment.
JERRY R
Rating:
5.0
Customer did not leave a comment.
JODY C
Rating:
1.0
Give me trailer with bad light
RUBEN C
Rating:
4.0
Customer did not leave a comment.
CHARLES S
Rating:
1.0
Agent was rude truck was dirty additional charges was applied to my card I would not recommend this location I booked a different location a week in advance and location was changed at 8pm the day before causing additional charges
ANGELA P
Rating:
3.0
My original reservation was for a different location that failed load the truck with the supplies or leave the keys outside. They then had to find another truck to move my reservation too. 30 min later they found one at the above location. The lady that filled that reservation dispatched me the wrong truck. So then I couldn’t do the self return cause the mileage and gas and all didn’t match. So glad I took a picture of the dash cause otherwise I would have been overcharged. I had to reach out to customer support again.
CASSANDRA G
Rating:
5.0
Customer did not leave a comment.
DENNIS R
Rating:
5.0
Customer did not leave a comment.
Rupert D
Rating:
5.0
Awesome service, and knowledgeable people! And well mannered!
Hugo H
Rating:
5.0
I forgot my wallet in the truck what do I need to do to access the same truck
Francisco R
Rating:
4.0
Customer did not leave a comment.
mark k
Rating:
5.0
Customer did not leave a comment.
WILLIE C
Rating:
5.0
Love the gentleman who took care of me!!! He’s a gem and a Keeper. Evelyn Willingham
EVELYN W
Rating:
4.0
Customer did not leave a comment.
KIRK S
Rating:
5.0
All went well. Attendant was very busy but he took time to let us know it would be a while since he was busy. Didn't mind he advised us what to do and he took care of everything.
LUPE B
Rating:
5.0
Customer did not leave a comment.
CAROL S
Rating:
5.0
Customer did not leave a comment.
SHANNON P
Rating:
3.0
Customer did not leave a comment.
THOMAS C
Rating:
5.0
Nothing. Everything was exceptional.
ELIZABETH M
Rating:
5.0
Nothing
KEVIN D
Rating:
5.0
No comments. They did an excellent job.
ELIZABETH M
Rating:
5.0
There isn't anything this location needs to improve on. Clay and his team are AWESOME!
CASEY P
Rating:
1.0
Was sent here from another location when our guaranteed reservation didn't have a truck for us. Was told this location would do right by us. Well, this location was less than helpful, tried to charge us almost $100 more to purchase equipment that was supposed to be rented and certainly didn't help us out any when uhaul was clearly at fault for not being able to honor our guaranteed reservation.
PHILLIP E
Rating:
2.0
Not sure if this location is getting ready to shut down or maybe under construction.
Phil T
Rating:
5.0
Customer did not leave a comment.
Derek H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
2.0
Seat belt for right passenger was inoperable and middle passenger had limited usability.
David H
Rating:
5.0
Customer did not leave a comment.
XAVIER J
Rating:
5.0
Thanks for being flexible with having to reschedule my rental twice!
Mark W
Rating:
5.0
Customer did not leave a comment.
JASON S
Rating:
3.0
No receipt maybe due to remodeling of the store. I was running late very grateful for the grace periods being given.
TALEAHA M
Rating:
5.0
Keep up the good work
RODNEY P
Rating:
5.0
Customer did not leave a comment.
Greg B
Rating:
5.0
Customer did not leave a comment.
Daniel H
Rating:
5.0
More employees
Joshua H
Rating:
5.0
Great work, everything went smoothly and great experience
Brandon A
Rating:
4.0
Great customer services, on both ends. Was glad to have such wonderful, helpful persons assistant me. thank you, all.
LORI E
Rating:
4.0
Customer did not leave a comment.
scotty b
Rating:
5.0
Customer did not leave a comment.
Whitney N
|
Overall Experience
Rating:
5.0
Great Customer Service, One Stop Shopping: For Moving Across Town
Or Across The Country. Availability Of Renting/Retail, Mdse., Trucks, Trailers, Vans, Storage, Prices, All Your Packing Moving Supplies...
karen s
|
First Impressions
Rating:
5.0
Always great service
Patsy F
|
Overall Experience
Rating:
5.0
Everything was great, the service, staff, and facility. Would definitely come back if I was ever in need. Thanks for everything.....
Mr. and Mrs. Augustine
tony a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Coretta H
|
First Impressions
Rating:
4.0
Very friendly and helpful !!!
sandra b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bridget J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bridget J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonya t
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
haley k
|
Overall Experience
Rating:
2.0
I had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.
bertran c
|
Overall Experience
Rating:
5.0
Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.
karyn m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terry b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
blake C
|
First Impressions
Rating:
5.0
This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.
Vickie L
|
Overall Experience
Rating:
5.0
very good
bertran c
|
First Impressions
Rating:
2.0
My reservation could not be found
Jessie C
|
First Impressions
Rating:
5.0
Wonderful service
tiffany m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiffany m
|
First Impressions
Rating:
5.0
Great experience
Toni T
|
First Impressions
Rating:
4.0
We were treated well...folks were friendly.
Oliver T
|
Overall Experience
Rating:
4.0
Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip.
Thank you,
Oliver Thomson
Oliver T
|
First Impressions
Rating:
5.0
Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state-
Nicest people!
Catherine B
|
First Impressions
Rating:
4.0
Would have been excellent but my reservation was not ready for me at my scheduled time.
Steven H
|
Overall Experience
Rating:
5.0
very happy
jack p
|
Overall Experience
Rating:
4.0
The best I have dealt with
Michael M
|
Overall Experience
Rating:
5.0
Clay was extremely helpful. He deserves a raise.
matthew s
|
Overall Experience
Rating:
5.0
Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault.
Thank you so much for that!! You guys are awesome!!
