Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team at this location is always very curious and helpful
johnny W.
Rating:
5.0
All did amazing
Vanessa A.
Rating:
5.0
Customer did not leave a comment.
Rickey W.
Rating:
1.0
The lack 9n truck was in poor shape and cost/ lost me a tremendous amt of time was only able to move one load and had a difficult time getting truck back to location
nancy R.
Rating:
5.0
Smile a little more : )
The Service was Excellent.
Thanks
Douglas J.
Rating:
5.0
Customer did not leave a comment.
letesha S.
Rating:
1.0
The entire rental experience was absolutely atrocious and I would never use uhaul again.
Stephen K.
Rating:
5.0
Quick and friendly
Beverly V.
Rating:
5.0
Clay is awesome! Very professional! Apparently we left some items in the truck and he didn't hesitate to call and let us know.
Oreal T.
Rating:
5.0
Customer did not leave a comment.
Kelly W.
Rating:
5.0
Customer did not leave a comment.
katherine P.
Rating:
5.0
Customer did not leave a comment.
LoydBoe H.
Rating:
5.0
The guy working the desk was great and very friendly. Very knowledgeable and knew his job. Needed to be promoted. Out of all the u-haul places this was the greatest experience I ever had.
Jerry J.
Rating:
4.0
This U-HAUL location had a wonderful sales tech, as he was very nice and knowledgeable. The 15' box truck I used to move was in pretty good shape, given the mileage as well as the wear and tear, made my move quick. The equipment was excellent to utilize throughout the move and made it easy. Overall, I was very pleased with everything and if you need to move today or in the future, this is the location that I would most definitely recommend.
The Decatur, Alabama, Beltline Rd. store and location is certainly a 9 out of 10!
Thank you very much for all of the help and keeping prices within reach during a very crooked economy!
richard J.
Rating:
5.0
Customer did not leave a comment.
KAREN M.
Rating:
5.0
Customer did not leave a comment.
rudy R.
Rating:
4.0
Customer did not leave a comment.
Timothy G.
Rating:
5.0
Customer did not leave a comment.
winnie M.
Rating:
5.0
Customer did not leave a comment.
johnny W.
Rating:
5.0
Customer did not leave a comment.
Ronald M.
Rating:
5.0
Customer did not leave a comment.
Roosevelt C.
Rating:
5.0
Customer did not leave a comment.
flavous J.
Rating:
5.0
The air conditioner was awesome!
Michelle S.
Rating:
5.0
Customer did not leave a comment.
Cherria B.
Rating:
5.0
Customer did not leave a comment.
Coleman E.
Rating:
5.0
Customer did not leave a comment.
Karl P.
Rating:
5.0
The customer service was very good.
Shelia T.
Rating:
5.0
End and out within mi
Carl C.
Rating:
4.0
It was easy to get truck.and even easier to return..thank you uhaul
Jeff W.
Rating:
5.0
Customer did not leave a comment.
Joseph H.
Rating:
5.0
The service was excellent.
sabrina L.
Rating:
5.0
Customer did not leave a comment.
Amanda P.
Rating:
4.0
Customer did not leave a comment.
Rodney M.
Rating:
5.0
Fast and friendly
Gina M.
Rating:
4.0
Customer did not leave a comment.
TERRENCE F.
Rating:
5.0
I cannot think of anything specific to suggest to improve my experience. The rental and return was quick and easy. The two employees that I interacted with at this location were helpful and provided the information to questions I asked. I will rent from this location again.
Ryan S.
Rating:
5.0
Customer did not leave a comment.
randy H.
Rating:
5.0
Customer did not leave a comment.
Joel S.
Rating:
5.0
Customer did not leave a comment.
McKenzie L.
Rating:
5.0
Clay was very helpful. Not only did he help with the rental truck and moving supplies at his location, he helped me reserve a ramp trailer for another location, and even provided me with a backup plan in case that trailer wasn't returned on time. Thank you for all of your help.
Jason H.
Rating:
5.0
Quick and easy
Tim G.
Rating:
5.0
Customer did not leave a comment.
Felicia E.
Rating:
5.0
Customer did not leave a comment.
Shelley T.
Rating:
5.0
Customer did not leave a comment.
DIANE R.
Rating:
5.0
How can you improve on perfection? The staff is AWESOME!
Karl P.
Rating:
5.0
Great experience! Very flexible with our schedule.
Hannah B.
Rating:
5.0
Clay the manager was great! the process was easy and quick. thanks.
Charles B.
Rating:
5.0
Customer did not leave a comment.
tiheshela H.
Rating:
5.0
Great
Gregory S.
Rating:
5.0
Customer did not leave a comment.
Dennis D.
Rating:
5.0
Customer did not leave a comment.
Caitlin W.
Rating:
5.0
Everything was perfect! The best part of my whole experience was clay reed. He was very helpful with everything I needed and helping me setup and advice that made my trip better
Joseph D.
Rating:
5.0
Customer did not leave a comment.
Kristi C.
Rating:
5.0
Chad was polite and efficient. The rental process only took minutes, and the return process was quick and easy as well. Very clean and well maintained equipment and rental business. I'm recommending this UHaul location to my co-workers and parents at Head Start Community Action Partnership.
Jane H.
Rating:
1.0
While using the equipment our situation changed and store manager REFUSED to work with us to accommodate our new needs! WILL NOT BE BACK! Marty G. Tucker
Marty T.
Rating:
5.0
I left my charger in the truck going back in the morning to check if it is still there.
Bertram C.
Rating:
5.0
Customer did not leave a comment.
William R.
Rating:
5.0
Customer did not leave a comment.
jerry H.
Rating:
3.0
I got charged for a trailer that I couldn't use. Inside of the liftgate. There are support boards on both sides taking away from the width of the trailer. Therefore, I couldn't drive my atv up into the trailer. A waist of money
marcus T.
Rating:
5.0
Customer did not leave a comment.
Terry C.
Rating:
5.0
It was a great experience.
Tony F.
Rating:
5.0
Customer did not leave a comment.
Casey I.
Rating:
5.0
Customer did not leave a comment.
Coretta H.
|
First Impressions
Rating:
5.0
Overall, exceptional service and equipment. Remind those checking and cleaning vehicle to clean out the driver and passenger door pockets. Minor, but found a few items left there by a prior renter.
DAVID H.
Rating:
5.0
Keep clay working ,, he is a very easy person to work with !!
sandra B.
Rating:
5.0
Customer did not leave a comment.
lydia E.
Rating:
5.0
Customer did not leave a comment.
Kensuke T.
Rating:
5.0
Customer did not leave a comment.
Tammy P.
Rating:
5.0
Clay and his crew are awesome. Clay also showed me how I can save money by purchasing other products like propane for my heaters. I tell everyone about this location and how well they treat their customers. Always a great experience.
karl P.
Rating:
4.0
Very friendly and helpful !!!
sandra b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brent S.
Rating:
5.0
Customer did not leave a comment.
Bridget J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIDGET J.
Rating:
5.0
Scam was great and was truly helpful
Gregory S.
Rating:
5.0
Customer did not leave a comment.
JACOB M.
Rating:
5.0
Customer did not leave a comment.
CHARLES R.
Rating:
5.0
Customer did not leave a comment.
JEFFREY S.
Rating:
5.0
It was a wonderful experience all around
ROB L.
Rating:
5.0
Quick and easy check-in. no issues at all
Rickey B.
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
5.0
Customer did not leave a comment.
BRIDGET J.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
Customer did not leave a comment.
Bridget J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy P.
Rating:
5.0
Customer did not leave a comment.
JOHN M.
Rating:
5.0
Customer did not leave a comment.
DONNA Y.
Rating:
5.0
Great costumer service
ahmed A.
Rating:
5.0
Customer did not leave a comment.
JERRY K.
Rating:
5.0
This location need to get newer trucks that are not extreme gas burners. Also there should be a good instruction on the size of the gas tank because I was only informed after the rental that the tank n the unit was 40 gallon tank. This should be disclosed to the customer on the front end not after the rental is returned.
Robert J.
Rating:
5.0
Everything was great!
RACHEL R.
Rating:
5.0
The manager answered all the questions that I had. He was very helpful with helping me hook up the car hauler. The rental was a good experience.
Michael J.
Rating:
5.0
Everything Was Fine
janie J.
Rating:
5.0
Don't change a thing. Clay and his staff are rock stars.
karl P.
Rating:
5.0
Customer did not leave a comment.
Robyn R.
Rating:
5.0
Customer did not leave a comment.
Ryan L.
Rating:
5.0
Best uhaul location I have been too
JEREMY G.
Rating:
5.0
Customer did not leave a comment.
KERESHA PURCESS V.
Rating:
5.0
Customer did not leave a comment.
Maggie H.
Rating:
4.0
Customer did not leave a comment.
WILLIAM D.
Rating:
5.0
N/a
JAMES P.
Rating:
5.0
Customer did not leave a comment.
ROBERT F.
Rating:
5.0
Clay does a great job!
Ricky E.
Rating:
5.0
Totally awesome. Wouldn't change a thing.
KARL P.
Rating:
3.0
I picked up the uhaul it was on a quarter of a tank, when I dropped it off it had a quarter of a tank, I got charged almost 50 dollars in gas two different charges. Also brought it back several hours early. Was very disappointed how much money I was charged will make sure I tell people it is to expensive!
kelly B.
Rating:
5.0
Customer did not leave a comment.
tonya t.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
haley k.
|
Overall Experience
Rating:
2.0
I had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.
bertran c.
|
Overall Experience
Rating:
5.0
Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.
karyn m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terry b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
blake C.
|
First Impressions
Rating:
5.0
This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.
Vickie L.
|
Overall Experience
Rating:
5.0
very good
bertran c.
|
First Impressions
Rating:
2.0
My reservation could not be found
Jessie C.
|
First Impressions
Rating:
5.0
Wonderful service
tiffany m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiffany m.
|
First Impressions
Rating:
5.0
Great experience
Brad T.
|
First Impressions
Rating:
4.0
We were treated well...folks were friendly.
Oliver T.
|
Overall Experience
Rating:
4.0
Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip.
Thank you,
Oliver Thomson
Oliver T.
|
First Impressions
Rating:
5.0
Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state-
Nicest people!
Catherine B.
|
First Impressions
Rating:
4.0
Would have been excellent but my reservation was not ready for me at my scheduled time.
Steven H.
|
Overall Experience
Rating:
5.0
very happy
jack p.
|
Overall Experience
Rating:
4.0
The best I have dealt with
Michael M.
|
Overall Experience
Rating:
5.0
Clay was extremely helpful. He deserves a raise.
matthew s.
|
Overall Experience
Rating:
5.0
Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault.
Thank you so much for that!! You guys are awesome!!