Customer Reviews for U-Haul at Beltline

Rating:

3.0

When I arrived Saturday morning to pick up a 15 ft truck the truck had not yet been checked in. The contract/paper work was handed to me.....before the gas tank had been checked. When the agent turned to get the key it wasn't there. She called someone and it was still in the drop box which meant the truck had not been checked in. The agent said she needed to inspect the truck to make sure everything was clean and empty and to check the gas level. The cab was clean and the back was empty. She put a zip tie on the hand truck and explained about the hand truck and furniture blanket usage/fees. The agent must have cranked the truck to get the mileage but did not take a picture of the mileage or the gas level.....nor was gas level marked on the paper work I had been given. When I got in the truck I noticed that the gauge was a little below the "F" but I assumed that was as high as the gauge would go. The agent looked at it, didn't say anything, so I assumed it was where it was supposed to be. I thought to take a picture of the mileage but regrettably did not think to take a picture of the fuel tank. The truck was driven a total of 8 miles and the needle on the gas gauge did not move. If it had moved I would have put gas in the truck....but it did not move. When I returned the truck that afternoon I was charged a fee for gas. I asked why and was told the tank wasn't full. I told them the truck had been driven less than 10 miles....and the agent said 8 actually. I explained to him that the gauge had not moved. The agent who was doing the truck check- in proceeded to tell me that people often leave trucks running with the a/c on and that uses gas. I assured the agent the truck had been turned off except when it was being driven. Again he proceeded to tell me that he hears that a lot but people leave the truck running with the a/c and it uses gas. I felt as though I was being called a liar......i was telling the truth. The needle was exactly where it was when I picked up the truck.....and it had not moved. The agent checking in the truck asked the agent who checked out the truck about pictures.....she said she had not taken pictures. The agent when inside and pulled up a picture on the computer but it must have been from when the previous renter picked up the truck. It was past the "F" all the way to the right. That is NOT where the gauge was when I picked up the truck. The fact that I had basically been called a liar "sent me into orbit!!" I was hot, tired and came into the store irritable.....and unfortunately.....I did blow up. I have since called and apologized for my behavior....but the situation was not handled well. Accusing a customer of lying.....is not the best way to deescalate a situation. The agent did finally agree to remove the gas fee, as they should have done. I asked the agent if he was the manager he said no. A man....sitting at a desk.....who had made no effort to get up....to greet me or to intervene in the situation.....said he was the manager. He had said nothing....he just sat at the desk. When I said to the manager that the manner in which this situation had been handled was unacceptable and unprofessional.....his comment was, really, well I don't understand what the problem is!!!! REALLY......I was accused of lying.....the check-out process was obviously handled incorrectly....i was charged a fee that I should not have been charged.....and he really didn't know what the problem was? Really?? That was a great response to deescalate and already heated and tense situation! That manager is seriously lacking customer service skills. The lady who checked me out that morning was nice enough but obviously all procedures had not been followed correctly. I should not have been handed the contract until the truck had been inspected and the gas level had been marked on the paper work. Also, if the agent had taken a photo, as seems to be part of the process now, the entire situation could have been avoided. I'm not sure that I will ever rent a truck from this location again. They did do the right thing and refunded the fee and for that I was very appreciative. But the entire situation could have been avoided if correct processes had been followed.

Rating:

4.0

Everything was good!!

Rating:

5.0

Very helpful.

Rating:

5.0

Fix the restroom for customer's to use properly. It would not flush!

Rating:

4.0

Reservation was for Tuscaloosa, had to pick up here, 130 miles from requested location

Rating:

5.0

All was good

Rating:

5.0

The pickup and drop off were excellent.

Rating:

5.0

I would recommend that you staff the location with more than one employee. The poor guy was super busy and it resulted in customers having to wait extended periods to both rent and drop off equipment.

Rating:

5.0

Great customer service Amber and Kyle

Rating:

5.0

everything was good. They had a professional touck

Rating:

5.0

I’m very excited leased with the service I received

Rating:

1.0

The installation was completed poorly, the wiring was wrapped around my exhaust pipe if I hadn’t checked his work it would have melted. The pin and clip, hitch ball, and square tube connector weren’t made ready for me on check out, I had to ask for them. If I was someone with less technical knowledge I would have been charge for full service for an incomplete product.

Rating:

5.0

The staff guy that was the only one working was real nice and helpful.

Rating:

5.0

Everything was great,employees very respectful and friendly

Rating:

5.0

The first location was un-staffed . The 2nd location we visited was great in Jasper .

Rating:

5.0

Great customer Service!!

Rating:

5.0

Very good experience. No problems and great people to work with.

Rating:

2.0

I rent often and everything i get equipment that is poorly maintained with numerous quality issues. 2 weeks ago I rented a trailer with a poor roof repair that leaked heavily in the Rain. 3 weeks ago and again this week I rented a 6x12 trailer with numerous broken and non functioning lights. this week the trailer had no right side rear running lights and numerous side and top marker lights out. this same trailer is put back into service without any repairs often. I will nor rent from this location again.

Rating:

5.0

Keep up the good work and great customer care! :-)

Rating:

5.0

Customer Service Rep friendly knowledgeable and ready to get things moving soon as I arrived Keep up the good work A++

Rating:

5.0

The gentleman that was working there, forgot his name, was awesome.

Rating:

1.0

Better customer service

Rating:

5.0

Very well satisfied

Rating:

5.0

The workers were very friendly and helpful .I will visit again

Rating:

2.0

I booked a rate of $.99/mile 2 days before I was to pick it When I picked it up, the total was higher than it was supposed to be. The GM stated that rates went up yesterday. I told him I was quoted a rate and they should honor that rate. He said his boss told him he had to charge the higher rate. I had no options at that point since I had to have a truck that day and it was a Saturday. Very disappointed Uhaul would quote a rate and not honor it especially when it was two days prior. So $6 that they overcharged created bad willl on the way they take care of customers in quoting one thing and doing another knowing the customer has no other options at that point.

Rating:

5.0

Keep up the good work

Rating:

3.0

Although I rated the equipment clean and well maintained. The truck did show it's age and the back storage area of the truck did not appear to have been swept out before it was rented.

Rating:

5.0

The gentleman running the location had all of the answers to my questions and was very personable. I would definitely use this location again.

Rating:

3.0

Almost everything is done online they do very little, didn't even go out to show me which truck I rented. Check in just hand them the keys and the wait for an email with final total.

Rating:

5.0

Nothing. The entire experience was great.

Rating:

5.0

Friendly and professional!

Rating:

5.0

Located close to home and friendly service

Rating:

1.0

Give me trailer with bad light

Rating:

1.0

Agent was rude truck was dirty additional charges was applied to my card I would not recommend this location I booked a different location a week in advance and location was changed at 8pm the day before causing additional charges

Rating:

3.0

My original reservation was for a different location that failed load the truck with the supplies or leave the keys outside. They then had to find another truck to move my reservation too. 30 min later they found one at the above location. The lady that filled that reservation dispatched me the wrong truck. So then I couldn’t do the self return cause the mileage and gas and all didn’t match. So glad I took a picture of the dash cause otherwise I would have been overcharged. I had to reach out to customer support again.

Rating:

5.0

Awesome service, and knowledgeable people! And well mannered!

Rating:

5.0

I forgot my wallet in the truck what do I need to do to access the same truck

Rating:

5.0

Love the gentleman who took care of me!!! He’s a gem and a Keeper. Evelyn Willingham

Rating:

5.0

All went well. Attendant was very busy but he took time to let us know it would be a while since he was busy. Didn't mind he advised us what to do and he took care of everything.

Rating:

5.0

Nothing. Everything was exceptional.

Rating:

5.0

Nothing

Rating:

5.0

No comments. They did an excellent job.

Rating:

5.0

There isn't anything this location needs to improve on. Clay and his team are AWESOME!

Rating:

1.0

Was sent here from another location when our guaranteed reservation didn't have a truck for us. Was told this location would do right by us. Well, this location was less than helpful, tried to charge us almost $100 more to purchase equipment that was supposed to be rented and certainly didn't help us out any when uhaul was clearly at fault for not being able to honor our guaranteed reservation.

Rating:

2.0

Not sure if this location is getting ready to shut down or maybe under construction.

Rating:

2.0

Seat belt for right passenger was inoperable and middle passenger had limited usability.

Rating:

5.0

Great Customer Service, One Stop Shopping: For Moving Across Town Or Across The Country. Availability Of Renting/Retail, Mdse., Trucks, Trailers, Vans, Storage, Prices, All Your Packing Moving Supplies...

Rating:

5.0

Always great service

Rating:

5.0

Everything was great, the service, staff, and facility. Would definitely come back if I was ever in need. Thanks for everything..... Mr. and Mrs. Augustine

Rating:

4.0

Very friendly and helpful !!!

Rating:

2.0

I had a chair in this storage and water leaked and ruined it.a $100.00 computer chair.also my stuff got Mole on it because of water and moisture.

Rating:

5.0

Clay was awesome, he was very knowledgeable and very helpful. The whole staff I came in contact with was friendly and respectful. Definitely will be recommending this facility to anyone.

Rating:

5.0

This team went above and beyond to help my family in a rushed emotional time. I appreciate everything they did in helping us get all of my family’s items moved and then stored. Thank you.

Rating:

5.0

very good

Rating:

2.0

My reservation could not be found

Rating:

5.0

Wonderful service

Rating:

5.0

Great experience

Rating:

4.0

We were treated well...folks were friendly.

Rating:

4.0

Even though I loaded heavy in front, the trailer still rode low in the back. However, it did not cause any problem on the trip. Thank you, Oliver Thomson

Rating:

5.0

Clay Patrick and JT were all super kind and helpful to me in my moving transition from out of state- Nicest people!

Rating:

4.0

Would have been excellent but my reservation was not ready for me at my scheduled time.

Rating:

5.0

very happy

Rating:

4.0

The best I have dealt with

Rating:

5.0

Clay was extremely helpful. He deserves a raise.

Rating:

5.0

Excenlent staff. Clay and Joshua were very helpful! They solved all the inconveniences I had in a very handy way even though it wasn't their fault. Thank you so much for that!! You guys are awesome!!