Very efficient both inside and outside. We will definitely be back, thank you!
Nancy NCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perhaps avoid: We were asked to go outside and then sent inside Being charged for 3 miles over for a 300 mile trip was petty especially when the gas gauge clearly shows that we left more gas than was given. It was a shame the employee was unwilling to try and make a simple adjustment. She showed no initiative to make a customer happy. It was ONLY $3.20 BUT no customer service given. I guess UHAUL always comes out on top. I’m not choosing your company first ever again.
Sarah KAllow the client to select the pick up location.
Russell HWay too expensive . No free km’s . 10ft van had no ramps . Enterprise truck rental was FAR superior . Wont use uhaul again
Garry SNone
Ramon LThey charged me extra for fuel while I said them the fuel gage was wrong on the pick up and I fueled the truck by the same gage I picked up. but they charged my extra 28$
mahmood NLeave a physical or online place for comments on equipment at time of return.
CR TThe straps on the car hauler were a bit frayed. Recommend replacing those. They worked.
Lee AWas a truly great experience. Beginning with the check-in. I believe the lady’s name was Linda. She was very helpful and friendly. The man outside helped me load the trailer and was very friendly and helpful. When I returned, he again helped me park the trailer and unload it. He then checked me out quickly. Everything was really easy and smooth.
David Fyou were great ,.. carry on
William WCut the price in half. It cost me tree times the distance i traveled. $180.00 for 56Km. Insane
Hans BMy experience was outstanding. Valerie and Braydon were top notch in their customer service . As well the yard men were equally awesome in their customer service. I am a raving fan of the Blackfoot Trail U Haul experience.
Kervin RParking lot can be very clustered at times making it difficult to manoeuvre.
Eric LThe owner was very pleasant to deal with.
Timothy GExcellent experience. The check in process and return was seamless. Highly recommend.
Matthew Gmanager is a nasty bitch
Denys STruck was dirty outside which wasn’t a big deal to me
Kelly MStaff came right out to help. Excellent service.
James AIt would be hard to improve….I was looked after promptly, the equipment was in good shape the attendant in the equipment yard was helpful and present for both pick up and drop off….this location is the BEST managed location I have experienced in Canada. Thank you….
Ralph FBest customer service , employee rajd/ raid was amazing and helpful with all the proses
Kaes RHave more people available to serve clients. Having a place to park your car would be a nice feature.
Dean ZYour guys are so expensive.
Comfort NMade a reservation online but it took 45 minutes to get the truck because their "system was down". This is the second time this has happened at this location in the past year but this time it took much longer to resolve. The staff were friendly enough and truck was fine once I finally got it, but to have to stand there and wait for 45 mins while they inputted the guys info in front of me like 5-6 times only to have it fail every time was painful. There were several people waiting in line behind me by the time I left and many phone calls went on hold and then unanswered. UHaul get your s**t together!
MICHAEL MWe were redirected to this location after the original location failed to prepare our van for pickup. We tried to escalate the issue to the manager, Valrie, but she was unavailable when we picked up the vehicle. When we called, she said she would return our call within 10 minutes, but we never heard back. We also asked for her again when returning the vehicle, but we were told she was in a crucial meeting—on a Saturday. The customer service and accountability at this location are extremely poor. I would not recommend this location or U-Haul in general.
Ragib SI use the service once a month and over the last year or two it has been amazing. Drop off guy is there most times at the truck everything’s on my credit card I just walk away. Get an invoice done no waiting wasting time I can be in and out even if I don’t pre-book within like 10 minutes or less sometimes I just walk up to the counter and the system is so efficient now whoever is running that location is running it superbly and I will continue to use them and recommend them. I send everyone to that location.
Shane FBilling was a nightmare. Staff couldnt give quote without creating a contract- which took an hour. Staff couldnt do anything without help from a manager. Trailer I rented kept popping off the ball- of a Uhaul truck. When they had issues with equipment and billing, they wanted me to solve it by calling uhaul directly- wasting hours of my time. while I was waiting other people came in complain ing about their billinbg. All the way around shit.
Marcel MStaff were very friendly and helpful My only recommendation is have more desk staff first thing in the morning. Long line and wait
Sarah HImprove operational tech systems for staff so it operates more effectively and allows staff to serve customers quicker (and with fewer apologies for slow and inconsistent tech)... payment device, logging on, moving between apps/screens, etc.
Darlis CShabnam and other associates did their best to provide the customers with an excellent service.
Kiumars KI have nothing to add here, other than congrats.
Silviu SThe staff that helped with pick up and delivery were very helpful.
John WI was not able to complete my job as planned because the tie downs on the car trailer were either not working properly on the passenger side and the drivers side was all frayed and not long enough to tie down the car . I did bring my own tie downs so I was able to do half of what I planned to do .
David KThe young woman that I dealt with was amazing and went way out of her way to make sure I had everything including the receiver the ball I needed that I can return after hours when I got back to Calgary she’s an asset to the U-Haul family 10 thumbs up!!!
Michael NUnable to reclaim fuel charge at this location.
DOUG DThey don’t seem to care to much about burnt bout light / not working . Other than that everything was good.
Daniel LI only had the truck for 1 day and not 2 because of a chech engine light came on but was charged for 2 days .not happy
Mathew FWould be better if your web site indication extremely limited parking on the street.
Grant CThere was a bit of a hiccup when I arrived but the two employees were fantastic and got me all set up and on my way. Everyone I encountered there was exceptional and by far more friendly and qualified than any other location I've been to. I would definitely recommend this location.
Jeremy WI dealt with the general manager, and she took care of everything quickly and efficiently, and tried to help by offering some advice on packing solutions. I really appreciated that.
Robert DThe pictures that the customer takes before renting should be available to the customer
Michael LThe customer service is non existent. Unless you want to chat for 1/2 hour while your "reservation" is being reviewed so very slowly. Its years of seeing the same woman who doesn't seem to care that people are in a hurry. I am surprised that you accepted her at this location. In other news I can now go back to Barlow for all my rental needs.
Paul GIt was very busy in the morning when I went. Valorie did an outstanding job. But she could of used some help
Ernest CSee comments above
Daniel TExtraordinarily slow, incompetent and unintelligible service at pick-up (except Valerie) and a worn out vehicle made for a poor experience. Drop off was easy and convenient, resulting in the second star.
Daron NWe rented a trailer to haul a vehicle. Everything was first rate from pick up to drop off. Will use again.
Gregory FProbably the last time I rent. Your staff was excellent, but your prices are ridiculous. Have used your service many times, but enough is enough.
Lisa THave the equipment ready and in working order at promised pick up time. This location tried their best after I was initially told to pick up at Barlow where they had nothing at all. And all of this was booked a week in advance… in Airdrie.
Dana VNothing. Always a great experience and service.
Carlos ADrop off was easy and personnel weee very pleasant to deal with it.
Greg SWorst experience I have ever had renting a trailer and truck my reservation was for 10 AM. I arrived at 9:45 AM and completed the express check-in to get my equipment. I stood in line from 945 and did not get my truck until 1130 as the day went on also the truck that I received was noted that it was full of gas when I received it and that was not the case I have pictures of when I picked it up and when I dropped it off, I had filled it up because they had told me it was full when I picked it up and it was not full, so I paid extra in gas and then I also waited to explain this to a worker at this location and no one was to be found I stood for 40 minutes waiting for the worker to find her partner to just tell me that it is my loss and I’m out with the money that I had put in for gas Truly the worst experience I have ever had and it cost me time moving with movers and ultimately I will never use U-Haul again worst customer service
kody rGreat service and very friendly staff
Paulette BBlackfoot is the best!! So efficient and easy. Way to go Uhaul😊
Genevieve HThank you
LOUISE TThe service from start to finish was smooth, no hassles to deal with. Best in the city by far.
John DGood experience.
Stephen RThe lineup to pickup a pre-booked equipment for for more than 2 hours. The service at the counter was extremely slow. Out of two people at the computers only one was servicing customers. A lot of valuable time wasted in the line after all the booking has been predone during advanced pre-booking online. If well organized customers with pre-booking should be directed straight to pick up the equipment.
Raimundas VU haul is the best for all the best moving vehicles and they will charge you the one only yoy used for the day. Keep it up. Goodjob! SUPERB!
Marie JFriendly and helpful
Robert B