Customer Reviews for U-Haul at Blackfoot Trail

Rating:

4.0

Did not interact with anyone at drop off as it was after hours but this is the location I frequent when needed.

Rating:

2.0

The pickup was good but the drop off was terrible. The guy expected me to back a trailer in the yard with trailers everywhere. I asked him if they had something to move trailers and he said U-Haul doesn’t provide anything. I won’t be going back, if they don’t know what safety is and not have trailers everywhere.literally the trailers where everywhere and it wasn’t safe to be backing in and around other trailers

Rating:

5.0

The employees were all excellent to work with.

Rating:

4.0

The customer service has improved a lot since the last times I’ve used Uhaul. Two things though. Please make the app check in function much more obvious and user friendly. I had a tough time finding it when I needed to. The windshield wipers need to be checked before sending a customer out. My wiper blades were worn and it became a visibility risk while driving.

Rating:

5.0

Friendly staff

Rating:

3.0

The rental process should include the rep showing you where the vehicle is. I was given keys and told it’s outside, big place! Once I found the truck, it was covered in snow and ice. No snow brush or scraper and when asked the rep said they don’t have any. I asked him to clear the snow while the truck warmed up, he found a small flimsy broom and did it. I had expected to have a vehicle ready to go being that I made a reservation. It’d be nice if the vehicle was warmed and ready. A little more customer service would go a long way!

Rating:

3.0

Truck had an exhaust leak. Had to wait forever to pick up due to only having one employee on at end of month weekend Saturday. Plan better!

Rating:

5.0

Great service. Very fasy to deal with the vender!

Rating:

5.0

There are not enough parking spots for customers. Customer service is great and that helps me forget about the parking 😊

Rating:

5.0

Excellent service, I was impressed of how fast and straight forward the process was. No waiting time at all. 5 stars service

Rating:

5.0

Customer service is excellent

Rating:

1.0

Yiu guys Can work on Having better communication between the insurance company and uhaul to fix the I alerts takes more them 3 weeks to figure out I pay already what they was charging me was a very bad experience because I was in need of the truck looks like no one knows what’s happening in administración and Insurance company

Rating:

1.0

Will never use U-Haul again

Rating:

5.0

all the guys were great

Rating:

5.0

Very efficient both inside and outside. We will definitely be back, thank you!

Rating:

2.0

Perhaps avoid: We were asked to go outside and then sent inside Being charged for 3 miles over for a 300 mile trip was petty especially when the gas gauge clearly shows that we left more gas than was given. It was a shame the employee was unwilling to try and make a simple adjustment. She showed no initiative to make a customer happy. It was ONLY $3.20 BUT no customer service given. I guess UHAUL always comes out on top. I’m not choosing your company first ever again.

Rating:

5.0

Allow the client to select the pick up location.

Rating:

3.0

Way too expensive . No free km’s . 10ft van had no ramps . Enterprise truck rental was FAR superior . Wont use uhaul again

Rating:

5.0

None

Rating:

1.0

They charged me extra for fuel while I said them the fuel gage was wrong on the pick up and I fueled the truck by the same gage I picked up. but they charged my extra 28$

Rating:

5.0

Leave a physical or online place for comments on equipment at time of return.

Rating:

5.0

The straps on the car hauler were a bit frayed. Recommend replacing those. They worked.

Rating:

5.0

Was a truly great experience. Beginning with the check-in. I believe the lady’s name was Linda. She was very helpful and friendly. The man outside helped me load the trailer and was very friendly and helpful. When I returned, he again helped me park the trailer and unload it. He then checked me out quickly. Everything was really easy and smooth.

Rating:

5.0

you were great ,.. carry on

Rating:

5.0

Cut the price in half. It cost me tree times the distance i traveled. $180.00 for 56Km. Insane

Rating:

5.0

My experience was outstanding. Valerie and Braydon were top notch in their customer service . As well the yard men were equally awesome in their customer service. I am a raving fan of the Blackfoot Trail U Haul experience.

Rating:

4.0

Parking lot can be very clustered at times making it difficult to manoeuvre.

Rating:

5.0

The owner was very pleasant to deal with.

Rating:

5.0

Excellent experience. The check in process and return was seamless. Highly recommend.

Rating:

1.0

manager is a nasty bitch

Rating:

4.0

Truck was dirty outside which wasn’t a big deal to me

Rating:

5.0

Staff came right out to help. Excellent service.

Rating:

5.0

It would be hard to improve….I was looked after promptly, the equipment was in good shape the attendant in the equipment yard was helpful and present for both pick up and drop off….this location is the BEST managed location I have experienced in Canada. Thank you….

Rating:

5.0

Best customer service , employee rajd/ raid was amazing and helpful with all the proses

Rating:

4.0

Have more people available to serve clients. Having a place to park your car would be a nice feature.

Rating:

1.0

Your guys are so expensive.

Rating:

1.0

Made a reservation online but it took 45 minutes to get the truck because their "system was down". This is the second time this has happened at this location in the past year but this time it took much longer to resolve. The staff were friendly enough and truck was fine once I finally got it, but to have to stand there and wait for 45 mins while they inputted the guys info in front of me like 5-6 times only to have it fail every time was painful. There were several people waiting in line behind me by the time I left and many phone calls went on hold and then unanswered. UHaul get your s**t together!

Rating:

1.0

We were redirected to this location after the original location failed to prepare our van for pickup. We tried to escalate the issue to the manager, Valrie, but she was unavailable when we picked up the vehicle. When we called, she said she would return our call within 10 minutes, but we never heard back. We also asked for her again when returning the vehicle, but we were told she was in a crucial meeting—on a Saturday. The customer service and accountability at this location are extremely poor. I would not recommend this location or U-Haul in general.

Rating:

5.0

I use the service once a month and over the last year or two it has been amazing. Drop off guy is there most times at the truck everything’s on my credit card I just walk away. Get an invoice done no waiting wasting time I can be in and out even if I don’t pre-book within like 10 minutes or less sometimes I just walk up to the counter and the system is so efficient now whoever is running that location is running it superbly and I will continue to use them and recommend them. I send everyone to that location.

Rating:

1.0

Billing was a nightmare. Staff couldnt give quote without creating a contract- which took an hour. Staff couldnt do anything without help from a manager. Trailer I rented kept popping off the ball- of a Uhaul truck. When they had issues with equipment and billing, they wanted me to solve it by calling uhaul directly- wasting hours of my time. while I was waiting other people came in complain ing about their billinbg. All the way around shit.

Rating:

4.0

Staff were very friendly and helpful My only recommendation is have more desk staff first thing in the morning. Long line and wait

Rating:

4.0

Improve operational tech systems for staff so it operates more effectively and allows staff to serve customers quicker (and with fewer apologies for slow and inconsistent tech)... payment device, logging on, moving between apps/screens, etc.

Rating:

5.0

Shabnam and other associates did their best to provide the customers with an excellent service.

Rating:

5.0

I have nothing to add here, other than congrats.

Rating:

5.0

The staff that helped with pick up and delivery were very helpful.

Rating:

5.0

I was not able to complete my job as planned because the tie downs on the car trailer were either not working properly on the passenger side and the drivers side was all frayed and not long enough to tie down the car . I did bring my own tie downs so I was able to do half of what I planned to do .

Rating:

5.0

The young woman that I dealt with was amazing and went way out of her way to make sure I had everything including the receiver the ball I needed that I can return after hours when I got back to Calgary she’s an asset to the U-Haul family 10 thumbs up!!!

Rating:

2.0

Unable to reclaim fuel charge at this location.

Rating:

5.0

They don’t seem to care to much about burnt bout light / not working . Other than that everything was good.

Rating:

3.0

I only had the truck for 1 day and not 2 because of a chech engine light came on but was charged for 2 days .not happy

Rating:

5.0

Would be better if your web site indication extremely limited parking on the street.

Rating:

5.0

There was a bit of a hiccup when I arrived but the two employees were fantastic and got me all set up and on my way. Everyone I encountered there was exceptional and by far more friendly and qualified than any other location I've been to. I would definitely recommend this location.

Rating:

5.0

I dealt with the general manager, and she took care of everything quickly and efficiently, and tried to help by offering some advice on packing solutions. I really appreciated that.

Rating:

5.0

The pictures that the customer takes before renting should be available to the customer

Rating:

2.0

The customer service is non existent. Unless you want to chat for 1/2 hour while your "reservation" is being reviewed so very slowly. Its years of seeing the same woman who doesn't seem to care that people are in a hurry. I am surprised that you accepted her at this location. In other news I can now go back to Barlow for all my rental needs.

Rating:

5.0

It was very busy in the morning when I went. Valorie did an outstanding job. But she could of used some help

Rating:

1.0

See comments above

Rating:

2.0

Extraordinarily slow, incompetent and unintelligible service at pick-up (except Valerie) and a worn out vehicle made for a poor experience. Drop off was easy and convenient, resulting in the second star.

Rating:

5.0

We rented a trailer to haul a vehicle. Everything was first rate from pick up to drop off. Will use again.

Rating:

3.0

Probably the last time I rent. Your staff was excellent, but your prices are ridiculous. Have used your service many times, but enough is enough.

Rating:

3.0

Have the equipment ready and in working order at promised pick up time. This location tried their best after I was initially told to pick up at Barlow where they had nothing at all. And all of this was booked a week in advance… in Airdrie.