Customer Reviews for U-Haul at Blackfoot Trail

16,210 reviews

5519 6th St SE   Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

(403) 253-4335

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(403) 253-4335

5519 6th St SE
Calgary, AB T2H1L6
(@ 53rd Ave - 15 Minute Customer Parking Only)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The girl at the counter was exceptional! I will be back.

Roy D. 
Rating:
4.0

It was all fine.Only be more exact at the gasoline gache lines on paper.Thanks.

Tina N. 
Rating:
1.0

We had awful service from the beginning. Got charged for 97 miles and didn't drive that far. Girl at front desk was FaceTiming her friend while also serving us, and the truck door got stuck open and delayed me an hour. Overall not happy with the service and likely won't be back at this location. There is 0 chance I drove 97 miles, as that would represent a travel distance of 156 kilometers which wasn't at all close to how far I actually traveled.

Travis N. 
Rating:
5.0

Customer did not leave a comment.

Noah G. 
Rating:
5.0

Thank you - Akbar Tavakoli

Akbar T. 
Rating:
5.0

Customer did not leave a comment.

Ted L. 
Rating:
3.0

If you're going to tell a customer that the engine is warmed up and the truck is ready to go, make sure the back door is closed and the dollies are secured. It was not fun picking the dolly up on the side of the road

Dan D. 
Rating:
5.0

Such helpful staff at this location!!

Holly J. 
Rating:
3.0

My truck was big enough to make me work the brain out how to safely exit, completely possible! But reversing and turning was required (thats the only reason the fifth star doesnt light up)

Cesar G. 
Rating:
5.0

way above average customer service! Way to go,and thank-you.

Paul V. 
Rating:
2.0

Hire better people who can provide actual customer service and quote mileage properly.

Chantal C. 
Rating:
4.0

Customer did not leave a comment.

WALLY F. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
4.0

Customer did not leave a comment.

Doug P. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
3.0

Please call me to discuss

trevor L. 
Rating:
3.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Garret J. 
Rating:
5.0

Your $/Mike charge at $0.99/km has gone up very recently, and I think is excessive.

Tyler R. 
Rating:
5.0

Liked everything. Fast and efficient service by the counter clerk. Thank you.

Max N. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

I was in and out in less than 5 minutes,the return was even easier,definitely go there again

Carole W. 
Rating:
5.0

Customer did not leave a comment.

gilberto R. 
Rating:
5.0

Great staff, great location, an abundance of equipment. Thank you, Royal Moves

Terrence M. 
Rating:
2.0

When I arrived at the counter I told the girl Lexus Belanger that I needed to have clarification on a few things and my name fixed on the account as it was spelled wrong. She had attitude from the second I walked up. I wanted to ask questions and she was having non of that. She refused to change my name to the right spelling which so you know does void the contract but she wouldn't listen. When the signature screen came up I did not hit accept I tried to read the yearns and the whole thing closed and she printed an unreadable page saying she emailed it to me so I also never signed the contract. I just wanted her to explain how I return the car after hours properly and fix my name. Then make sure there were no hidden costs. She rushed me and voided the entire thing for your uhaul. I won't call my credit card company and point out it's a charge to the wrong name as long as that $20 after hours charge is removed. I am NOT paying because she treated me like a piece of dirt or less.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Will G. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Parking around this location is extremely challenging - almost non existent. Fortunately Bernard was extremely helpful in this regard. All the staff were very friendly and helpful - a huge improvement from my past experience at this location from many years ago….

Grant H. 
Rating:
2.0

Customer did not leave a comment.

Andriy G. 
Rating:
5.0

Clean the windows

Alan P. 
Rating:
4.0

Customer did not leave a comment.

Davaasuren D. 
Rating:
3.0

They were understaffed so things were a bit slow but the staff were very accommodating in meeting my needs. Trailer was not really clean but did not affect my application. Traffic was a real issue. Had to wait 15 minutes to leave once I had my trailer. Will still go back to location because of staff and their willingness to help.

Syd H. 
Rating:
4.0

Customer did not leave a comment.

Kenn N. 
Rating:
3.0

No one really went over anything in the truck with me. There was a lock on the box and I waited in the cold for 10 -15 minutes before I could get into the boxing and ensure it was clean and had my dolly.

Steve F. 
Rating:
5.0

Keep doing what you are doing.. Impressive service by everyone I dealt with!

Phil S. 
Rating:
5.0

My new go to U Haul location ! They have set the benchmark and it's the flagship of all locations

George S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly I. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Overall great service and nice employees.

Jurgita L. 
Rating:
4.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Vu T. 
Rating:
4.0

Picking up a truck with only a quarter tank of gas is unacceptable. I had to put gas in the tank before I left for my location. This has happened to me on previous rentals at this location as well. I have no idea why you don't have people fill the tank with gas when returning the truck. A simple fix that happens at other locations.

Bob P. 
Rating:
4.0

Parking lot is over crowded with vehicles so when exiting or entering the premises do it with caution

dragisa N. 
Rating:
1.0

Trailer was picked up by recovery because of the damage.

Randy T. 
Rating:
1.0

Customer did not leave a comment.

Peach Gerard R. 
Rating:
4.0

The truck beds are extremely slippery in cold wet weather please put rubber floors or something not slippery. Overall the rental was great but seriously someone could get hurt on the slippery floors

Doris G. 
Rating:
4.0

Thanks for your service!

Dale F. 
Rating:
5.0

I received a double charge on my card. I've emailed U-Haul noting the error, but have not gotten a reply yet. I will be calling the Blackfoot location to get this corrected.

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

Alan P. 
Rating:
4.0

I was going to sign in online, but then needed information I didn't know I'd need, like a passport. That would have been helpful up front, or perhaps I just missed that in the info I received.

Kyle J. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Jody O. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mel P. 
Rating:
5.0

Top drawer service every time I go!

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
4.0

Thank you Michelle for helping me out!

Tanya H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

The team here is outstanding! The people at the booking counter are efficient, friendly and always puts a smile on my face. The guys in the yard are helpful and make the experience easy. Great location. I am a return customer for a reason.

Linda F. 
Rating:
4.0

Return staff went above and beyond. Helped me a lot financially

Michael R. 
Rating:
5.0

Amazing staff. Great equipment. Don't look or go anywhere else. Thank you, Royal Moves

Royal M. 
Rating:
3.0

The truck is cleaned but the alignment is off the gear shifting down during deceleration is very rough. Tires need improvement for winter conditions driving.

Suk Lam W. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
3.0

Please take a moment to assess before letting the customer leave if he's got everything he needs. I was charged for Utility dolly and pads that I never had, I tried to reach out by email to refund but no one is responding.

Fernando C. 
Rating:
4.0

Customer did not leave a comment.

Deb V. 
Rating:
5.0

Truck was way too loud. I am sure they are being serviced but the one I got was extremely loud in the cabin. Could barely hear the EMS or fire truck sound.

Hiren S. 
Rating:
5.0

Eventing is perfect

Isac S. 
Rating:
4.0

The only concern in my view is customer packing , it appears as an issue if you plan a quick haul service and have to leave your car behind.

ikponmwosa A. 
Rating:
5.0

The lady who helped us at 7 am in the morning was absolutely the best customer service representative for your company.

christopher M. 
Rating:
3.0

Customer did not leave a comment.

Greg S. 
Rating:
4.0

All of your staff were very helpful and friendly. Dropoff was a breeze.

Sidney H. 
Rating:
2.0

I had a reservation for a truck at 11am, went to pick it up and there was not a truck for me even though I was confirmed to have one. There were no other trucks available. Had to wait until 5pm or a truck was available. Was told I would be called if a truck became available. I was not called, so I called at 4pm and was told my truck was ready. Would have liked to be notified prior as they said they would. The customer service was good initially at the store, but unimpressed overall. Was not compromised for any inconvenience.

Sean G. 
Rating:
5.0

Your staff at the Blackfoot location went above and beyond any expectation. From the outside staff getting me loaded to the lovely personable front end staff.. So nice to see a smiling face on a snowy Monday morning!

Shawn C. 
Rating:
4.0

May spray off the trailer befor it goes out to remove the mud

Darrel S. 
Rating:
5.0

Great spot, fast, friendly and helpful

Vince M. 
Rating:
5.0

Customer did not leave a comment.

Akinyele A. 
Rating:
5.0

Customer did not leave a comment.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
5.0

Perfect and fast

Sergii K. 
Rating:
5.0

Customer did not leave a comment.

Glen P. 
Rating:
5.0

That location is accessible

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

The 24/7 check-in experience could use improvement and did not work for me. The app is awful and wasn't able to detect that I was at leg correct location- even when I was in the location.

Wesley S. 
Rating:
4.0

waiting time is longer in front of desk.

WEI L. 
Rating:
4.0

First trailer had a flat tire with a nail in, so would not retain air pressure. And in fact was dirty. Situation quickly correct by very friendly front office sales assistant, manger and outside support staff Delayed departure by perhaps 20 minutes. Second trailer was clean and fulfilled our need. Friendly and helpful staff.

bob W. 
Rating:
1.0

We pre-booked a 15 foot van with a furniture dolly and a hand dolly. When we arrived at the uhaul location on time, the only “working” 15 foot van had an ignition that was extremely difficult to turn to start the engine, and it only had 5 miles until empty despite the policy to return the van with 1/4 tank of gas. After we declined to use that van, we were provided a 10 foot van. Unfortunately as we had a smaller van our move took longer than expected and many more trips than expected. Staff stated all the other 15 foot vans had the catalytic converters stolen so we were unable to use them. The staff stated that no furniture dollys or hand dollys were available as they are first come first served. I explained I had reserved one of each when I pre-booked the van in advance. A staff member allowed us to rent a new furniture dolly after explaining we had reserved two dollies in advance. Very unorganized location, multiple broken down vans. Clearly overbooking what they have available. Will not return here again, very disappointed in our experience.

Caleb T. 
Rating:
5.0

Incredible staff and an absolute pleasure to deal with! Thank you, Royal Moves

Royal M. 
Rating:
3.0

It was scary to drive it! When applying brakes steering wheel was shaking a lot

Nodari G. 
Rating:
1.0

I booked a dolly 1 month in advance of the rental date. There were no dolly's available on the day of pickup. I was not made aware of this in advance of the pick up date. Obviously this puts your customers in a very difficult position, and makes it clear that Uhaul is not a customer focused business. I will not be using or recommending uhaul moving forward as a result.

Alex N. 
Rating:
3.0

Have more than 1/4 tank of fuel in to start off

KAREN M. 
Rating:
5.0

Nothing. I always check to see availability at your Blackfoot Trail location. The best customer service EVER. Always. Your manager there is simply the best. Absolutely amazing.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Hassan B. 
Rating:
4.0

The yard attendant was excellent!

Pat B. 
Rating:
5.0

Michelle at the front counter had amazing customer service.

DAVID M. 
Rating:
5.0

Exceptional as per always! Thank you, Royal Moves

Royal M. 
Rating:
4.0

Customer did not leave a comment.

Sherri K. 
No reviews have been submitted for this location.

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