Customer Reviews for U-Haul at Blackfoot Trail

Rating:

1.0

The trailer light connection was partially corroded off. The lot attendant was not concerned about this and offered just don't drive at night. Not acceptable!

Rating:

3.0

The most important thing to be aware of, which I learned the hard way, is that the website booking DOES NOT guarantee anything. Don’t bother with online booking, call or go in. I “booked” moving accessories with my truck, and showed up assuming all was well. When checking in at the desk (because the app for doesn’t work and “contactless pickup” is fiction) the agent simply said “we are out of blankets and dolly’s sorry. You can have one of the appliance dolly’s if you want.” which was useless for my application. This would have been disastrous for my tight schedule and non professional movers. I made it work because the furniture store I HAPPENED to be picking up from on the same day generously lent me dolly’s. The truck that I rented was fine. Clearly they don’t put a ton of resources in to little maintenance things like wheel balancing as going over 80km/h was a struggle. If you are going long haul make sure you have discussed that with an agent. The employees were nice enough and knowledgeable, and obviously there was nothing an employee can do in the moment to materialize non-existent equipment. I was so thrown off by the check in process that I forgot to ask about the mattress bag I prepaid for and ultimately didn’t get. I am still just gobsmacked by the lack of communication about “booked” items. The website process is utterly misleading and the location is not set up to handle the resulting problems. The employees apparently can only make excuses for the “first come first serve” policy. I guess there’s no one else to rent a moving truck from but I will be way more cautious if I use it again.

Rating:

5.0

Employee that helped me was excellent.

Rating:

1.0

When I was trying to book my U-Haul through the app It kept malfunctioning and forcing me to start over it took me nearly 35 min to book the thing. I made this booking for a specific event, I was supposed to arrive for the event, by 9:30 am. The earliest I could pickup was 9 am so I did that. I arrived right when you opened, but there was a severe lack of staff for a busy weekend morning and I didn't even get to the counter until after 9:15. I had attempted to check in through the app multiple times, but the app wouldn't finish check in no matter what I did so I was forced to go to a counter. Despite booking in the app, answering all the questions and filling out all the paperwork in advance as well as putting in my card information online to book the U-Haul and saving the card info in my account, the person at the counter went through all of it again, he gave me an estimate of close to $90 despite my original booking showing an estimate of less than $60. Then I was informed they couldn't use the card I had saved to my file that I had booked the U-Haul with and had used to pay for a U-Haul earlier in the week. As I only have a visa debit and not a credit card, I was told they would put a $125 hold on my card, since it was a debit card. Except I only had $80 available in my account (which was well over the estimate I had been given when booking) By this point I was already more than late for the event I was supposed to be at. I had to call a family member to use a credit card in order to get the truck I had booked and already put all my payment information in for. Once I finally got out to the truck I went into the app in order to do the check in and take the photos for the rental, the app kept bringing up an error and wouldn't load the page at all so I gave up and left without taking the photos as I was already 20 min late. Then when actually going to load the U-Haul I discovered there was a rental dolly left inside the truck, I had not asked for a dolly, nor did I have need of a dolly. So I'm assuming the staff don't check the vehicles at all before renting them back out again. (This is now the 2nd U-Haul I have picked up from this location that had stuff left in it, previously it was some random garbage and a pair of old sweatpants, so I guess at least this one was mostly clean?) I was able to get the app to function for me to return the vehicle after hours but it took multiple tries as it kept going back to the first page over and over and I kept having to repeatedly put in the information. But I was informed multiple times there's an additional $20 fee if you don't do it. If you are going to make the use of an app mandatory, please make sure the technology actually functions. My experience with U-Haul is progressively getting worse and worse each year. Do better

Rating:

5.0

Dieron un excelente servicio al cliente. No funcionó la primera ubicación, pero dieron un bono por el inconveniente. Fue súper rápido el Proceso de recogida y de entrega. Nada de cargas ocultos. Gracias.

Rating:

3.0

Broke clips on hitch cover could only use 1 to attach cover

Rating:

1.0

The trailer was full of mud and was the only one available in that size. Not exactly the best situation when I was moving furniture with it. This is the only U Haul that supplies trailers in the end of Calgary that I live in. It’s almost always a frustrating experience here. I either need to stop moving or buy a truck or something.

Rating:

4.0

Tell them that uhaul roadside assistance can’t be relied on for timely The manager was very responsive to me when she reached out to find what happened to the trailer The no for recommendation is not for the site but for uhaul overall

Rating:

5.0

Great service... great staff

Rating:

5.0

helpful staff

Rating:

4.0

Power wash the trailer - it was muddy

Rating:

4.0

The ratchets on the tire hold down straps need to be replaced as they don't release when intended and do when they are not suppose to.

Rating:

5.0

i'll be back next month...

Rating:

2.0

Long wait to pick up. Lazy staff on drop off.

Rating:

4.0

I scheduled my vehicle pickup online but when I arrived the allocated truck was blocked in. Thankfully the location was open and the friendly staff quickly switch my rental to an available unit. Would have been a pain if they were not open when I picked it up as I couldn't see a way to change it on the app.

Rating:

4.0

Friendly staff, easy location, pretty quick service overall

Rating:

3.0

Make sure other customers don't block your reserved truck during dropoff.

Rating:

5.0

Excellent Customer service as usual.

Rating:

5.0

Everything was great. Thanks

Rating:

2.0

When I picked up the Truck, the gas tank only had about 6% fuel. The staff member told me that if I returned the car with a quarter tank, I would receive $52 back. However, I only received $36 back, and an additional $5 was deducted for car cleaning.

Rating:

4.0

I arrived for an after hours drop off so I had contact with staff

Rating:

4.0

When I came in to return a larger unit and switch to something smaller there was a large difference in the refund that was never explained or on the invoice. The whole experience was great but this was very confusing. Maybe just more transparency on invoicing process. This is the only reason it wasn’t a 5 star review. Thank you

Rating:

5.0

All interactions were great. Truck was in clean working order. Quick pickup and easy return.

Rating:

4.0

The individual was helpful and made the return easy and straightforward.

Rating:

3.0

The counter agent was able to reverse charges for items that we did not receive in the rental agreement contract.

Rating:

5.0

The units I had were well used but functional.

Rating:

1.0

ordered the rental equipment on pickup time staff said sorry they don’t have any dolly etc. and will take off from final bill yet still got charged $21 for equipment they didn’t have.

Rating:

3.0

Raised concern about tire issue. Staff said would look into and let me know in a few hours if discount available. Never heard back from them

Rating:

4.0

There were no dollies available at this location. They could add an additional counter person as there was a long lineup on the morning I rented.

Rating:

5.0

Frequent customer of this location and it’s always been a great experience.

Rating:

5.0

Always a great experience with these folks. Would never think of going any where else. Super helpful and nice.

Rating:

1.0

I picked up the car with an empty tank. They told me that if I filled it with $25, I would get a discount. I put in $30, but they didn’t refund anything and charged me as if I returned it empty, just like I got it.

Rating:

4.0

should probably rate higher but the pickup experience was just soooooo poor

Rating:

2.0

Staff member who completed rental data input and contract was more interested in their cell phone than the client. What really angered me was the changing of the drop off location-I asked for Penticton and after the rental trailer was picked up, the drop-off location was changed to Okanagan Falls the next day. I dropped off the equipment to Penticton and expect no extra charges.

Rating:

5.0

Keep up the good work .Thank you.

Rating:

1.0

Workers name; Rajvir T, Sultan A, and the Smart guy “Bryce” with a curly hair. Very unprofessional workers, they need to get a re evaluation. The truck I picked up was nearly empty and brought it back with more than the gas before. And asked for a refund but they laughed instead and tried to be smart. Remember, customers always right and specially i have a proof pictures. Stop being arrogant and take the job seriously.

Rating:

2.0

The truck I rented was in unacceptable condition. It experienced strong vibrations while driving, would not drive straight, and had excessive play in the steering wheel, which made it difficult and unsafe to control.

Rating:

5.0

Chelsea was realy kind and knew her job

Rating:

2.0

When we arrived to pick up our rental, though we had registered online in advance for a mobile pick up, the front desk attendant seemed to have no idea how to help give us our keys. After waiting for someone else to hand us our keys off the wall, we pointed out that the truck that was selected for us was behind 4-5 other trucks and needed to be retrieved, so we waited for it to be fished out. Once our truck was retrieved we were told it was good to go, keys in the ignition with the engine running. Finally we left but were unable to properly check in with the rental unit’s odometer, fuel gauge or exterior photos as our check in link had expired… we were hoping to get an early start as we had a lot of stuff to move. Overall a stressful collection experience. Our rental drop off in the evening went smoothly as they were closed and staff were un present.

Rating:

5.0

All was good except for the App really needs some scrutiny. It is cumbersome. When it comes time to return the vehicle after hours. There seems to be no quick simple way.

Rating:

5.0

The check in staff was quick, efficient, knowledgeable, and friendly.

Rating:

1.0

I originallynally booked a location near my home twice, but each time the final reservation was changed to the Blackfoot SE location without my approval. Because I was extremely busy with moving and the location was much farther away, I called to ask about it. They was told that this was the only location where the equipment I reserved was available, so I had no choice but to keep the booking. However, when I arrived in the morning to pick up the truck, I was informed that the equipment I had reserved had already been rented out and was unavailable. They simply processed a refund. This is unacceptable. The only reason I agreed to book that distant location was because I specifically needed that equipment. If it was unavailable, there was absolutely no reason for me to go out of my way to that location. To make matters worse, the staff were extremely rude and unhelpful. They handled everything however they wanted, and I was genuinely shocked by how poorly this was managed. What was even more unbelievable was that not a single employee apologized for the situation. Instead, they were dismissive, arrogant, and outright rude. Even if demand is high and customer service is clearly not a priority, U-Haul should at the very least honor reservations that were made three weeks in advance. Otherwise, what is the point of making a reservation at all? The confidence to send out a customer survey after handling business this way is honestly astonishing.

Rating:

4.0

The vehicle did not have the stated fuel, the heater fan did not work, the driver door did not seal and there was a strong breeze from it while driving, the radio dis not work and the vehicle steering was so bad I suggest an alignment is due.

Rating:

5.0

Best

Rating:

5.0

Agent at front desk, was very efficient

Rating:

5.0

All was excellent, thank you

Rating:

5.0

Perfect as always

Rating:

2.0

I delivered the vehicle (on a one way trip) from Calgary to Kelowna a full day early and could not receive any money back or credit. The irony is if I delivered it a day late, I would be charged, but if I delivered it a day early, nothing is offer to me as the client. This is terrible customer service. I don’t care if a “flat rate” was applied to this delivery, it makes no sense.

Rating:

4.0

The truck itself was fine however the vehicle dolly was extremely rusty and difficult to use. The ratchet straps required a significant amount of spray lube to release so I could properly load the vehicle I was towing. The one side fought with me for over a half hour before it finally came free. Other than that the service at the rental center was efficient.

Rating:

5.0

seemed to be an excess of SMS msgs in advance of pickup. Including one 2 days before that had pickup date wrong - which was confusing. A walkthru of buttons in cab would have been helpful. There were buttons on left side that i never did figure out. FOund the one that converted from Miles to KM by accident. never did find out if truck had cruise control, or how to turn on high beams permamently (vs flashing). Truck ran well. Couldn't get any Am or FM stations reception after i left past Canmore. Not sure if me or an issue with radio or antenna.

Rating:

5.0

I am not sure what you could do, no matter who I spoke with the service was great.

Rating:

2.0

My truck barley had 1/4 of gas. The back was messy And not fully clean. While I underestimated the filling of the tank I got charged an extra $30 as it was barely below a 1/4 tank. No gas stations around that are easy access to full up. Poor service and communication

Rating:

5.0

Super smooth experience, thank you!

Rating:

4.0

No comment 👍

Rating:

5.0

The staff are very friendly and professional.

Rating:

5.0

Remind customers that they will need to take photos of the unit before leaving the lot.

Rating:

1.0

First, I made a reservation (#21109281) that was confirmed for pickup at 17 AVE. When I got there, they said they never received any confirmation. I checked my account, and I realized that U-Haul moved my reservation to Blackfoot (I never received a notification about it). I arrived there to pick up the truck and the dollies, and they told me there are no dollies and the online reservation doesn't guarantee anything, what a joke! Finally, you overcharged me by about $30, and there was no explanation for it. See you soon, guys, this hasn't ended.

Rating:

4.0

Staff were very busy but seemed to take their time with each customer.

Rating:

3.0

The drop off location that was listed on my booking refused to take the trailer, so I had to find a different place on my own

Rating:

5.0

Great service!

Rating:

3.0

The tires on the unit I rented we bald. The truck I rented was an Arizona licensed vehicle but not even close to suitable for Calgary. I mentioned to the (owner) that I got stuck in my culdesac in packed snow and all she said was oh.

Rating:

5.0

Our two movers did a fantastic job with our move and made it a pleasant day, even during a snowstorm. They went over and avove what we were expecting to get done.

Rating:

4.0

The previous rental document was sitting on the front seat which contained their personal info. A empty crumpled up A&W bag lying in plain site on the floor; Overall the truck did what I required of it and used very little fuel.

Rating:

4.0

The truck was ready. The team was fast, no drama and everything worked perfect

Rating:

4.0

Wrong drop off location. It was Marine Drive in Vancouver. Just fine. Thanks