Be upfront about actual cost. The booking cost online was about 150% off the mark against the real cost.
Peter ECustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was helped promptly and professionally, thanks!
Christina RVehicle was quite old with sketchy brakes. However, it did the job.
Nicholas HI had great service from start to finish. Thank You.
Joseph MI was originally supposed to pick up at a different location. I would have prefered to pick up my rental at the location I had originally booked. But service was fine at the blackfoot location.
Kurt FFirst truck I had to use couldn't get the tailgate up generally speaking the people running it would check that before check the gate going up seeing if it's clean and everything before they gave it to me it was parked so close I had to go and walk around and find someone to move the truck cuz I couldn't get into it The cat was so close to empty that it was scary to even drive So I had to drive back to the Blackfoot U-Haul and then they rented and grown and still was hard and after discussion they said we are okay we'll catch you another truck but that took an hour out of my time The second truck was okay it was a little hard too lift the back end Yeah I didn't feel good about it at all
Lyman PThe manager and staff were late opening the store. The agent could not find my online booking. The additional blankets I ordered were not ready. I received no instructions on the use of the truck, and finally the cab and windshield were not cleared.
Bradley MVery friendly and accommodating service was excellent
Donald SThe vehicle had AC that barely worked, the windshield wipers were in bad shape and streaking so bad I couldn’t drive it on a day it was raining, and the sun visor on the driver side was broken and constant going forward blocking my view or hitting me in the head if I put it beside me. To top it off the printer at the pickup location wasn’t working so I didn’t look at what the gas was on the contract before I left as it was emailed to me, and the gas gauge was listed as being 1/4 tank higher than it actually was when I opened my email to look at the contract once I was home. My fault I guess because I’m supposed to confirm the gas level before leaving the property but it was emailed instead of printed and it has usually been correct any other time I’ve used U-Haul.
Parker DQuick, easy great service
Andrew KThe unit was well maintained and clean inside but it was very dirty outside. Lots of dust and dirt and should have been washed before renting. Service was reasonably good but not very friendly and would recommend the location for the convinience
Altaf HJust continue your good service
Allan FI was very unimpressed with receiving a request for mileage confirmation after I was already driving to Canmore. Then to be told I drove more miles than I had the previous time even though this time my storage unit was much closer resulting in me driving less distance than the previous move. The ‘owner’ gave me a pretty much pound sand response to the question of why the bill was fifty dollars more. I will not use this rental company again. That I was given no initial paperwork because the printer was not working and then to get an email when I was already driving is very poor when it means fifty more dollars for something I was unable to confirm. But hey you have lots of customers so who cares right
Ritchie ACharged me 77$ for 2 hours. I drove 37km. Total rip off. 19.95 my ass. Never again uhaul. You suck balls.
Dale MThe back should have been swept out from previous rental use. There was a few little pieces of plastic and some tiny shards of broken glass left behind. Otherwise the overall experience was good!
Garland Sno legal parking
Christopher AGood 👍
Roman KI already rented Uhaul a few times, and most of them were great but today was frustrating. I booked a truck for 7 AM, and for no reason, it changed to 8:15 AM. It took me 40 min on the phone with an Uhaul employee to be able to pick up my truck through self checkout. The option wasn’t showing before because I was “early”. I truly hope I can get this rent for free or at least a great discount. Also, the AC dashboard vents weren’t working, only the central one next to the windshield.
THIAGO AThanks for help I find I friendly manager of U-Haul and I also like the service thanks gils to assist me today with my troubles pick up truck at time, you give me the best service wonderful job!!!
Stanislav TFast service and overall friendly enough.
GEORGIOS RHave equipment properly prepared (there was no gas and I was told to go fill it and pay for it myself). It took an hour to get through the lineup and it seemed like one of the cashier lady’s didn’t know what she was doing. We were also told not to park in the parking spaces provided as “if we or anyone else hits your vehicle, it’s not our fault”
Samantha TI have used uhaul at this location for years .& Spend about about $5000.00 there per month. I have never had a worse experience with the management as I had today . The manager on the phone was condescending and ignorant and was going to ban us for life. I barley spoke with her . We brought the truck back and the staff is not same as they have always been .Sad when this Uhaul was a really great group for a long time
Carter Heverything was great. Thank you uhal team and company for the best service
Petro LThe ramp was full of sharp tile shards. Looked like the last renter was cutting tile or discarding tile and left a mess on the ramp.
Christopher SI+haul trailer 4x8 had a warped pole on the door making it nearly impossible to close, super warn down hitch ball made the ride ruff, when dropping off I found screws on the ground and very rude staff, will never go here again.
David SStaff were attentive and accommodating. Each one acknowledged me while I waited I line. Each was prepared to assist throughout the rental process. Beyond my expectations.
Elizabeth HGreat service,
David GCosy was pricier than we anticipated but good experience
Oluwafisayo MAwesome service
Subramani DEasy to pick up and great to drive! I would use a van again anytime!
Genevieve HImpove the parking availability.
Thomas BThe front counter and yard staff were very helpful and efficient with our rental! The only negative was we had to wait in a long line upon pickup on a Saturday morning. Likely expected.
KELLY HThe only reason I ended up picking up at this location was because the original location I was meant to pickup at (6033 4 st SE Calgary) was because the owner of the store FORGOT to put the keys out for me to pickup. I was meant to pick up at 10am and ended up not getting the uhaul until close to 12pm. She was Beyond ridiculous and was not helpful at all. Ended up at the Blackfoot location (which only had 2 staff running the whole place on a Saturday and wait times were quite long) and was able to get a larger truck for a reduced price which helped the situation but was overall a huge waste of time and inconvenience.
Makaela CKeep doing what you are doing.
OWEN BAccommodating talk to the manager about worn tires and he said he would change them out.
Gary GN/A
Darren RFriendly staff
Unkwang BGreat staff. Good service. Excellent inventory of everything you would need for a successful move. One small ‘nit’… despite refuelling I was charged for extra gas which seemed a little tacky.
Hubert RVery efficient process especially if you follow online procedures prior to checking in. Staff was very friendly and did not try to upsell on any additional items.
Murray NMake sure the cabs of the trucks are clean. I found a tortilla and a rotting banana underneath the seat. There were footprints on the dashboard and I was double billed for the equipment I rented for moving. The only thing that I found was a really good experience was when I dropped my rental off at City Car Sales. The guy there was excellent and gave Superior customer service.
Shane TFrom the friendly and warm welcome when we came in to pick up the trailer and when we returned it to the support attaching and detaching it from my truck, this was an incredible, affordable experience. We will definitely return to this location for all of our hauling needs!
Sarah AThe passenger mirror was real loose & kept moving. Advised check in but really didn't seem to care?
Bruce JFriendly staff! Great location.
CCA TImprove on wait time to pickup vehicle.
Claude CRent from some where else
Jason WI returned the trailer used two days before I received a bill, and was then subsequently charged for an extra day because the staff couldn't find the trailer in the yard even though I was guided to a specific parking spot in the yard by a U-haul parking attendant. With many different businesses now renting equipment I will not be using U-Haul again.
Keith GI had a great experience with all staff at check in and return. It made the move stress less! Jim
James LEverything good.
Neeraj Ptruck needs mechanical work
Edward SVery difficult to get to and would have appreciated a guide on the closest place to get fuel. But my customer service assistant was very good
Thomas MThe guy in the customer service was very nice, respectful and very polite. Please raise his salary.
IBRAHIMA SIt was a seamless and easy process
Lorna Atruck air conditioning is not working.
Kwok KI waited 45 minutes to have my rental brought out. The tie down mechanism for the car trailer was badly rusted and difficult to use. I had to use WD 40 to loosen the mechanism. Truck was clean.
Liam T