Customer Reviews for U-Haul at Blackfoot Trail

Rating:

1.0

I got assigned this location even though I had selected a different one that was close to my place.

Rating:

5.0

Clarence was very helpful with hooking up the auto hauler to the 10’ van (from another location) and loading our vehicle

Rating:

5.0

All was good,especially the lady ,I don't know her name,but she was so kind,and helpful, made my moving day really good!

Rating:

5.0

Great pick up and return experience, efficient and friendly!

Rating:

3.0

Too expensive

Rating:

5.0

The service personal was polite and very helpful, gave me an estimate of how long it would take. Very pleased with the installation it was professionally installed. It also was relatively quick. Did not have to wait very long. Overall cost labour and parts very reasonable.

Rating:

3.0

I was disappointed that I had to pay $10 per day for insurance for the full week. I had the trailer. I thought it was $10 for the week not $10 per day when I asked about it. I was told I had to wait to the manager, and they really didn't know when that manager would be in. So naturally, I paid the bill unhappily.

Rating:

5.0

10/10 customer service!!

Rating:

5.0

Michelle was amazing and professional.

Rating:

5.0

Nothing g against the location itself, they were actually very friendly and helpful. Will never use UHaul again, changing pick up location from Edmonton to Calgary and acting like that is a normal thing is completely unacceptable!!!!

Rating:

5.0

Friendly stsff. Great service.

Rating:

4.0

Efficient process at pick up. Lots of inventory at this location. Lot's of staff. I was away in minutes

Rating:

3.0

Was told i was going to get my deposit back via visa debit within an hour but Ive waited many hrs and still no deposit returned. False promises made.

Rating:

5.0

All was great. Thanks

Rating:

5.0

See above regarding great service

Rating:

5.0

The young lady that helped me was a smiling, friendly and very facilitating. After a very long drive and after many pitfalls, she was a very pleasant and most welcomed change.

Rating:

4.0

First van i rented i drove away and the check engine light came on and the staff quickly got me into a new van right away, very friendly staff. I was pleased with my experience and how I was treated.

Rating:

5.0

Got me in and out quickly not much room to improve!

Rating:

5.0

Please put sign on front door of building to enter on south side. A couple of customers (us included) were at the pickup location at opening but did not realize that the door to enter was around the corner of the building.

Rating:

5.0

Rented a 5 x 8 enclosed trailer travelled 5000 km across Canada, didn’t even notice I was towing a trailer. Was smooth sailing all the way! The people at Blackfoot, Alberta were very accommodating and friendly. Hooked up my trailer and I was on my way.

Rating:

5.0

Everything was fine

Rating:

3.0

Parked in a spot and spoke to an employee who said he'd help but I said I was doing it virtually for speed. Mid me doing that another employee honked at me and then told me to move and I explained that I'm in a parking spot and doing my drop off and then they can move it. He then called me many aggressive words like a fucking idiot and a fucking asshole. There was room for him to move his truck and trailer beside me. Not really inviting and not a great look especially after everything I've been through on this trip. Everyone else in the location was helpful.

Rating:

5.0

great staff they are very helpful thank you.

Rating:

1.0

The hitch was installed but once I looked under my car it was not installed properly and my original parts were missing. I went back into to the stairs talked to installer and they took the car back inside and 45 min later did the correct install. If I trusted your service in the first place I would have lost my parts. Really unhappy with the service today and no I would not recommend to anyone

Rating:

5.0

Both members of UHaul staff were great to work with. Will use this location again soon. Thank you for all your help.

Rating:

4.0

The wait time was a bit long - probably 15 minutes.

Rating:

5.0

The truck has some needs for the next user to have a better rental with it. The starter is going the solenoid doesn’t engage every time you try to start the van. The shifter handle is floppy and almost falling off when you’re trying to shift. The interior was muddy, somewhat dirty and then the inside of the storage area had stuff spilled all over it and it was dirty before pick up, but didn’t make a big deal about it. Otherwise, good rental as always.

Rating:

5.0

Smelled of horse manure, mechanically good

Rating:

3.0

The trailer that we rented had multiple chunks of mud inside, and overall was VERY dirty. We will have to clean our cases when they get back to the shop, costing us tons of money in labour. This should NOT have happened. When we brought it back, it was pointed out to the crew, and summarily dismissed. Wasn't impressed. I will be more diligent in checking before we take another unit again.

Rating:

5.0

The young lady at this location was absolutely fantastic. She was happy I was there and had an intoxicating zest for her job!! The vehicle was in very good shape and clean. The vehicle could have used cruise control.

Rating:

2.0

You advertise $19.99 for a van but then charge for 150 kms even though we didn't use 150kms?!? So a $19.99 tlvan costs us $137!!!?? Brutal.

Rating:

5.0

The woman who helped us with finding a hitch to haul the trailer was great, she was super helpful!

Rating:

5.0

Effective and efficient Staff

Rating:

3.0

DON'T put the wire for the trailer wiring near moving PARTS, Now I have to travel back to the city to get it fixed

Rating:

5.0

The gentleman who attached the trailer was so great to deal with. helped us out!

Rating:

3.0

One employee, long line up. Long wait for pick up.

Rating:

5.0

Okay okay okay here we GOOOOO I cannot express any better how amazing these staff are at this location always making sure I'm satisfied with there service and I'll tell ya'll I am very satisfied with this location when I needed a truck I was in a buckle and I stopped at the Blackfoot location 6th St se walked Inn fingers crossed to walk out with a truck long behold they did there best to get me a truck and away I went to do my job came back with a smile on. My face and always dooooo cause these staff are just amazing and go outa there way to make sure I'm happy with there service I highly recommend y'all checking this location out for yourself if you don't believe u can be satisfied and happy just like myself LETS GOOOOOO 💯🫡💯🫡💯

Rating:

5.0

Excellent stor

Rating:

5.0

Thank you

Rating:

5.0

The equipment wasn't clean but on both occasions (once on the inside, and this time on the outside) the staff accommodated me on both occasions and made changes without hesitation. I was thankful for that. The pick-up and drop-off was excellent - efficient. Thank you U-Haul for being there!

Rating:

4.0

Have more furniture dolly's for rental. Booked 2 months in advance and left having to pay $36 to buy one. Seemed very scammy.

Rating:

1.0

Shut the place down….Absolutely horrible experience for the second time at that location First time staff was completely incompetent and we had due cancel our pickup cause the staff gave us the incorrect information and said that our Audi q7 wasn’t suitable for a 5x8 trailer cause us hundreds of $ for storage Second time they gave us a trailer that had bent wheels and a broken hub barring that put our safety at risk and we had to stop for hours waiting for roadside who came but didn’t have the hardware needed so we had to wait again for him to come back The comment of the roadside mechanic who BTW was wonderful was that we were lucky we didn’t get in an accident due to the severity damage hub Absolutely the worst location and worst service ever received from U-Haul or any other rental company….

Rating:

5.0

At Blackfoot Tr. (5519 6th St SE) U-Haul every staff member (Julia, Anastasia, Kass, Dechard, OB and others) I've met is genuinely concerned with the customer's experience. As a team they really bring out the best in each other. I feel very fortunate to know them/this. I take my business to them whenever possible. Thanks you guys !

Rating:

4.0

I had booked a dolly well in advance but none was available the day of the truck pickup. It would be nice to know in advance

Rating:

4.0

The trailer I ordered was not there, the customer service guy was not helpful, didn’t really care Could barely speak English, I had to travel an hour to pick up a trailer only to be told I couldn’t drop off at another location, I went to a third dealer for a one way trailer to be told it was now $90 , I ended up paying $60, I want a full refund This was disgraceful, you messaged me to say ready for pick up, when the trailer wasn’t even there , this location was better

Rating:

5.0

Always an excellent experience renting from this location!

Rating:

5.0

Very good support. They validated the location for picking up and all details before the moving, was quick and efficient!

Rating:

4.0

Rented a trailer and it was covered in mud, oil grease mix on the deck surface and there was still debris from the previous renter (a single sock, Xmas tags, candy cane). Fortunately I was only hauling wood products so I looked beyond the condition.

Rating:

5.0

Thank you

Rating:

4.0

Guys working when I dropped off the trailer were good. Every single other part of my interaction with U-Haul was absolutely terrible.

Rating:

3.0

Disappointed that the final cost was much more than what the app made it out to be when reserving the vehicle.

Rating:

5.0

Ok here we GOOOOO I like to thank the staff at this location for taking good care of me when I needed truck at a short notice they really go above and beyond to make sure all there customers are very happy and satisfied with there service I highly recommend y'all come to the Blackfoot location if u don't believe me go have a look for your self u will not be disappointed at all

Rating:

5.0

It would be nice to have 24 hr parking so they don't need to take a cab there and back. Also the Tow/Haul setting should not be on by default as it doesn't work well in a majority of cases, the transmission would rev up much too high before shifting on the highway because of it. Other than that I'm very pleased with the service.

Rating:

1.0

I booked this location after talking with U-Haul Rep. I was driving across the mountains in winter wanted a truck in good condition “they have lots of trucks, you can go check the truck out before you rent”. Showed up early, employees late for work and not open on time. There was only one truck available, it had two massive windshield cracks across my line of sight and when the rain hit the wipers were not up to the job. I had booked ahead for 24 blankets and a furniture dolly as we had appliances to move out of a basement. There was no dolly available, and only 6 blankets. When I asked why, the employee shrugged and said “it’s the end of the month, happens all the time”. I had the employee call other locations to find a dolly, there was no way I could manage an upright freezer etc without it. He did call some other locations, but made it clear this was an inconvenience for him. There were no Dollie’s to be found in all U-Haul locations in Calgary. I managed to snag 6 extra blankets from someone returning a truck but still not as many as I needed. I had to arrange with a local mover to provide two extra people to get manage the appliances out of the basement. Sorry U-Haul you have not lived up to my expectations. How does a national company not have a serviceable truck and the pre-booked equipment in a major city?

Rating:

5.0

after hours drop off done.

Rating:

5.0

The app is the problem! It needs to be overhauled!

Rating:

3.0

Too expensive, I had a 15 ft truck for a residential move in the city, for 2 days, and it cost me, including fuel, 450$.

Rating:

4.0

The staff were friendly and efficient and helped me in a timely fashion…best yet this time around.

Rating:

3.0

My reservation was not registered. I had to show a printed copy to be heard. I did not get the quantity of blankets I ordered. They tried to change the size of the truck from 26 to 20.

Rating:

1.0

Paid for a lock and when we got to the house to start packing the truck , no lock was on the door …. Not to mention it was blizzarding in Calgary and you guys gave us a truck with broken wiper blades … horrible