The vehicle had less than a 1/4 tank of gas which was very inconvenient as I then had to get gas right away which delayed what I needed to do. I asked them to fill it up or give me another one but they would not. I was just told to bring it back with the same amount in it which is very difficult to do. A full tank is way easier to bring back the same way. It also was very loud and a bit clunky. I used to drive cube vans and 5 tons for a living and they were never as loud and clunky as this one. I get that many people drive it and that can add to it but this one was worse than others I have rented from you.
Russell DCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle fuel gauge wasn’t working properly unfortunately tank been over filled more than It should staff didn’t redound for the extra money that been paid for fuel and vehicle mechanical condition wasn’t good
farzin sVery friendly staff and the location is perfect for what we need the truck for. The only issue I had with the truck was the air conditioner was not working. Not really an issue, and I know they can go in a moments notice. Other than that the vehicle was very clean and well maintained.
Lee BGreat service ,great people ,
Marcel MThe car hauler trailers are great, just make sure you check the tire pressures when you pick the trailer up. The last two time I've rented from here one or more of the tires had low pressure.
William SWe have a U-Haul Corporate account and this is our preferred location to deal with. Staff are always friendly and equipment availability is always good.
Yeshua MHave a bathroom for customers.
Sarah CEasy to find location, thank you to the staff who helped me, the fellow who had the truck in tip top shape - made sure I was good with everything… thank you U-Haul has helped me many times thru my moves, & everytime top notch! Thank you always Kim
Kimberly MThe store manager dealt with us poorly when checking in, even gave us a truck with a check engine light on and insisted it would be fine. The manager, Kirsty, was very dismissive and unhelpful after booking with this location for weeks.
Janelle CTo be honest, I was nervous because I’ve never had to move anything before - every single person was the kindest most helpful person. My experience was amazing. I now love you all.
Rachel BThe morning pick up of the van was very pleasant. The drop off experience wasn't as pleasant. It felt a bit chaotic. And, my copy of the contract issued in the morning showed a kilometer rate of $1.09 and the billed rate was $1.19.. It does not work out to a lot of money but it is annoying.
paul oEasy process and was so happy with value 6/5 stars
Anthony RNothing, everything is in order
Felix NDrop off was smooth and efficient. U Haul is an excellent business.
George BEverything was fine, except the transmission of the truck felt really old. I had hard time every moment when switching gears.
PAVLO KLady on the counter is a sweetheart
Rohan GThe truck slipped before changing gears every time. Customer service was fantastic!
Brittany RBetter customer service
david iThere was a lack of coordination between the desk and the individual who helped hook up the trailer. The individual also let us drive away with the trailer hooked up too low, which we later had to shift. The drop off process was also uncoordinated with no one being at the quick return station. We had to back up the trailer wherever we could and then wait for a long time to confirm its return.
Sonia RTHE DELIVERY GUYS I PAID FOR NEVER SHOWED!!! Such a scam I will be calling for a refund for that part - UHaul needs to remove NorthStar movers from their options. They were rude and unprofessional and made every excuse and then just no-showed. This location on its own was excellent but the movers were absolutely a scam and I am so unimpressed.
Hailey MMake it cheaper
Bailey PWe are first time client on this location and kind of unfamiliar with the process as well as running a 15’ van. However, Haji was so helpful making it a smooth process from picking up and dropping off the vehicle. He did beyond customer expectations! Also, Semina has that great customer service smile! I would definitely recommend this location!
Wueena RIn and out fast. Nice clean truck
Michael PThis was the best Uhaul experience I ever had. From pick up to return both gals that assisted me were absolutely outstanding - friendly, competent and efficient. They made the transition smooth and simple. It's not often you see service like this these days so when you do, it stands out!
Terry OThe customer service and the transactional experience was excellent. It took a minute to get the car and half a minute to just drop it off. No waiting in line, no waste of time. They even brought the truck in the front and it was super smooth. The quality of the truck itself was really bad. The engine was completely worn out hardly able to pick up any speed. Engine light was on. Brakes were nearly gone too. I felt very uneasy driving the vehicle which I think should have been retired long ago.
Zain JCustomer service at the desk was lacking. One of the staff members in particular had a noticeable non-professional, poor attitude. The others I encountered that day were very unfriendly, and left me feeling as though I was significantly inconveniencing them for being there.
Brendan HRip you off on gas gauge reading then charge for extra gas, had to wait ckose to an hour for check in as only 1 person. End of the month guys!!!
Cheryl ZKindness and respecting the customers would go a long way. Customers are not necessarily familiar to whole process, fees, etc. I don't think it would only fair if you walk them through that respectfully.
Arash EKeep up the good work, congratulations to the front desk staff, great job processesing all the client in a quick and orderly manner.
jaime SMany thanks to Ben for helping me get a solution for the dumping of excess furniture in the following days morning by extending my truck even if they're schedule was made tighter.
Zachary STerrible
rob mI was charged an additional amount of money it was corrected but when I got to my location they put in a route that I was not able to take so I went over in miles and owed an additional $90. Extremely disappointed.
Ashley MWe drove 30miles and it took 30 liters to refill? Obviously this truck was not full when we got it. Nothing like having a floating fill line.
Ryan DThe truck had a check engine light on as soon as I drove it away. Brought it back and was told it happens to most truck and not to worry. Was nervous driving the truck.
Jessica Nbook on line and show up early
Martin GPicking up and dropping off this dolly took 20-30 mins each. I timed it and it takes about 10-15 mins to serve each customer so with two agents and 4 customers in line it's not surprising. You seriously need to simplify your processes or hire more staff on Fridays and weekends.
William TAmazing customer service! The ladies working today were well organized, efficient, and friendly. I forgot the name of the lady who helped me today; she was great in helping me with the uhaul rental process. It was my first time ever renting a uhaul and I 10/10 will recommend to others. Thank you, A
Makayla AGreat service, friendly staff and the whole transaction was simple and efficient!
Debra VKeep up the good work!
Dan CAll good
LISA FNo complaints, pickup and return was smooth as silk.
William FDrastic change in customer service from Strathmore. Staff was efficient, quick and friendly. Would recommend this location.
Breanna ENo improvements are required. Excellent customer service.
Walter GI have been dealing with this location for about 10 years, and they are alway fabulous! I did feel that the steering on the truck was a little loose, but it sure got our big job done.
marnie hI Was charged a clean up fee and was not allowed to sweep more to satify girl at desk i even brough my own broom and she would not let me clean i more to satisfy her i was charged 25 i should have kept it another day for the same money and droped it when better sales agent was there I will try and avoid using u haul as much now very petty experience
Paul SAwesome!
Roy PHave longer customer parking than only 15 minutes.
Bill TPoor communication -handed off between staff with no explanation. No review of contract just handed a paper and staff disappeared. Expected to use app that didn’t work. I like U-Haul as a company but compared to Gatineau experience, this left a lot to be desired.
Jeanine KThe after hours return process was irritating. Had to download an app to be able to do the return. You have to turn on location services to get it to work. All of which would have been good to know when we picked up.
Nina RTruck was in poor shape mechanically, but that’s pretty standard with U-Hauls. Check engine light was on and flashing when accelerating. Staff were great, shop was clean. Check-in process with staff seemed slower than it needed to be
Will CAmazing staff. Friendly, honest, helpful & accurate. Blackfoot location is the " Top Drawer of locations "
John EGreat service, in and out quickly to get what we needed to get.
Alex DThe individual who checked me in was friendly and professional. I had 0 issues throughout the process from booking to return. Thank you very much.
Corey MThe cab of the truck had an strong dirty smell. The truck had damage to the passenger door. The overall cleanliness of the truck was poor. I have seen other fleets that actually show some pride in the vehicle condition. Picking up the vehicle took longer than it should have, i waited for 30 minutes. The return of the vehicle was quick and painless. I will not rent from this site again.
Stephen FThis is 'nit-picky' because overall, it was an awesome rental experience; the column shifter on the ford chassis had very vague indents for reverse and drive...that's it! Oh yeah... dealing with Ben upon return was incredible! You'll want to keep him as an employee!
Colin SThe co-ordinator who booked the truck and did the follow up was very pleasant and efficient.
Michael LMore customer parking
Christopher TCustomer Service on site was amazing. Very informative and flexible. Thank you for your help!
Meghan TYou guys were perfect very understanding giving the circumstance.
Scott J