Customer Reviews for U-Haul at Blackfoot Trail

Rating:

5.0

Keep up the good work!

Rating:

4.0

All good

Rating:

4.0

No complaints, pickup and return was smooth as silk.

Rating:

5.0

Drastic change in customer service from Strathmore. Staff was efficient, quick and friendly. Would recommend this location.

Rating:

5.0

No improvements are required. Excellent customer service.

Rating:

5.0

I have been dealing with this location for about 10 years, and they are alway fabulous! I did feel that the steering on the truck was a little loose, but it sure got our big job done.

Rating:

1.0

I Was charged a clean up fee and was not allowed to sweep more to satify girl at desk i even brough my own broom and she would not let me clean i more to satisfy her i was charged 25 i should have kept it another day for the same money and droped it when better sales agent was there I will try and avoid using u haul as much now very petty experience

Rating:

5.0

Awesome!

Rating:

4.0

Have longer customer parking than only 15 minutes.

Rating:

3.0

Poor communication -handed off between staff with no explanation. No review of contract just handed a paper and staff disappeared. Expected to use app that didn’t work. I like U-Haul as a company but compared to Gatineau experience, this left a lot to be desired.

Rating:

4.0

The after hours return process was irritating. Had to download an app to be able to do the return. You have to turn on location services to get it to work. All of which would have been good to know when we picked up.

Rating:

5.0

Truck was in poor shape mechanically, but that’s pretty standard with U-Hauls. Check engine light was on and flashing when accelerating. Staff were great, shop was clean. Check-in process with staff seemed slower than it needed to be

Rating:

5.0

Amazing staff. Friendly, honest, helpful & accurate. Blackfoot location is the " Top Drawer of locations "

Rating:

5.0

Great service, in and out quickly to get what we needed to get.

Rating:

5.0

The individual who checked me in was friendly and professional. I had 0 issues throughout the process from booking to return. Thank you very much.

Rating:

3.0

The cab of the truck had an strong dirty smell. The truck had damage to the passenger door. The overall cleanliness of the truck was poor. I have seen other fleets that actually show some pride in the vehicle condition. Picking up the vehicle took longer than it should have, i waited for 30 minutes. The return of the vehicle was quick and painless. I will not rent from this site again.

Rating:

5.0

This is 'nit-picky' because overall, it was an awesome rental experience; the column shifter on the ford chassis had very vague indents for reverse and drive...that's it! Oh yeah... dealing with Ben upon return was incredible! You'll want to keep him as an employee!

Rating:

5.0

The co-ordinator who booked the truck and did the follow up was very pleasant and efficient.

Rating:

4.0

More customer parking

Rating:

5.0

Customer Service on site was amazing. Very informative and flexible. Thank you for your help!

Rating:

5.0

You guys were perfect very understanding giving the circumstance.

Rating:

5.0

Excellent service

Rating:

5.0

Awesome staff, very helpful.

Rating:

5.0

The staff were dealing with a system issue with their computers. Yet they stayed calm, and were so helpful and went above and beyond helping me get a trailer, hitch ball and adapter for my car. Very impressed

Rating:

5.0

Cargo latch on trailer was loose and in need of repair, but it rode like a dream.

Rating:

4.0

Benjamin in the lot was extremely professional and made the return streamlined and efficient. Star employee! Would recommend this location! Great experience!

Rating:

5.0

Moving can be stressful, but U-Haul made the experience much smoother. The staff were helpful and welcoming, the truck was clean and reliable, and everything was ready when I arrived. I appreciated the clear communication and efficient service. Thank you for helping me get into my new home. I would happily recommend U-Haul to anyone planning a move.

Rating:

4.0

Drop off was quick and easy. Very friendly too.

Rating:

4.0

No complaints, only issue I noticed was that the truck was in need of a wheel alignment, steering wheel is off around 15 degrees to the left when wheels are facing straightforward. No problems with drivability for the customer, just will wear the tires out a little faster

Rating:

2.0

Hire some staff. Waited 1hr to pickup a trailer. Parking horrible. Un organized when dropping off. Staff Poor attitude, it's not our problem when you can't keep up with the demand of your product, starts with managing

Rating:

4.0

Vehicles are good, but well used. Definitely dated. Hand crank windows. If this keeps costs down great. And as long as the standard of care is maintained - cool!

Rating:

5.0

Keep it up

Rating:

3.0

I would have liked a SW location that supplies 26’ trucks.

Rating:

5.0

Very well done. Easy to set up and was helped at all stages. Convenient location. Great $value.

Rating:

5.0

Easy experience, no issues, friendly helpful staff!

Rating:

5.0

Always a great service

Rating:

5.0

The trailer was not clean when I initially inspected it. However, there was no hesitation on the part of the the U-Haul yard man to clean it. He swept it out and also mopped the floor. So in the end and after only a few minutes of delay, the inside of the trailer was clean and ready to go. Very good customer service by the U-Haul yard man.

Rating:

5.0

The trailer didn’t have a lift on it if you unhooked it from the truck. Made it a bit of a pain to get it back on the hitch. The back roll up door would go up to far and made it difficult to get it back out of the housing at the top. Other than that it was effective at the job.

Rating:

5.0

Nothing to improve

Rating:

1.0

The trailer light connection was partially corroded off. The lot attendant was not concerned about this and offered just don't drive at night. Not acceptable!

Rating:

3.0

The most important thing to be aware of, which I learned the hard way, is that the website booking DOES NOT guarantee anything. Don’t bother with online booking, call or go in. I “booked” moving accessories with my truck, and showed up assuming all was well. When checking in at the desk (because the app for doesn’t work and “contactless pickup” is fiction) the agent simply said “we are out of blankets and dolly’s sorry. You can have one of the appliance dolly’s if you want.” which was useless for my application. This would have been disastrous for my tight schedule and non professional movers. I made it work because the furniture store I HAPPENED to be picking up from on the same day generously lent me dolly’s. The truck that I rented was fine. Clearly they don’t put a ton of resources in to little maintenance things like wheel balancing as going over 80km/h was a struggle. If you are going long haul make sure you have discussed that with an agent. The employees were nice enough and knowledgeable, and obviously there was nothing an employee can do in the moment to materialize non-existent equipment. I was so thrown off by the check in process that I forgot to ask about the mattress bag I prepaid for and ultimately didn’t get. I am still just gobsmacked by the lack of communication about “booked” items. The website process is utterly misleading and the location is not set up to handle the resulting problems. The employees apparently can only make excuses for the “first come first serve” policy. I guess there’s no one else to rent a moving truck from but I will be way more cautious if I use it again.

Rating:

5.0

Employee that helped me was excellent.

Rating:

1.0

When I was trying to book my U-Haul through the app It kept malfunctioning and forcing me to start over it took me nearly 35 min to book the thing. I made this booking for a specific event, I was supposed to arrive for the event, by 9:30 am. The earliest I could pickup was 9 am so I did that. I arrived right when you opened, but there was a severe lack of staff for a busy weekend morning and I didn't even get to the counter until after 9:15. I had attempted to check in through the app multiple times, but the app wouldn't finish check in no matter what I did so I was forced to go to a counter. Despite booking in the app, answering all the questions and filling out all the paperwork in advance as well as putting in my card information online to book the U-Haul and saving the card info in my account, the person at the counter went through all of it again, he gave me an estimate of close to $90 despite my original booking showing an estimate of less than $60. Then I was informed they couldn't use the card I had saved to my file that I had booked the U-Haul with and had used to pay for a U-Haul earlier in the week. As I only have a visa debit and not a credit card, I was told they would put a $125 hold on my card, since it was a debit card. Except I only had $80 available in my account (which was well over the estimate I had been given when booking) By this point I was already more than late for the event I was supposed to be at. I had to call a family member to use a credit card in order to get the truck I had booked and already put all my payment information in for. Once I finally got out to the truck I went into the app in order to do the check in and take the photos for the rental, the app kept bringing up an error and wouldn't load the page at all so I gave up and left without taking the photos as I was already 20 min late. Then when actually going to load the U-Haul I discovered there was a rental dolly left inside the truck, I had not asked for a dolly, nor did I have need of a dolly. So I'm assuming the staff don't check the vehicles at all before renting them back out again. (This is now the 2nd U-Haul I have picked up from this location that had stuff left in it, previously it was some random garbage and a pair of old sweatpants, so I guess at least this one was mostly clean?) I was able to get the app to function for me to return the vehicle after hours but it took multiple tries as it kept going back to the first page over and over and I kept having to repeatedly put in the information. But I was informed multiple times there's an additional $20 fee if you don't do it. If you are going to make the use of an app mandatory, please make sure the technology actually functions. My experience with U-Haul is progressively getting worse and worse each year. Do better

Rating:

5.0

Dieron un excelente servicio al cliente. No funcionó la primera ubicación, pero dieron un bono por el inconveniente. Fue súper rápido el Proceso de recogida y de entrega. Nada de cargas ocultos. Gracias.

Rating:

3.0

Broke clips on hitch cover could only use 1 to attach cover

Rating:

1.0

The trailer was full of mud and was the only one available in that size. Not exactly the best situation when I was moving furniture with it. This is the only U Haul that supplies trailers in the end of Calgary that I live in. It’s almost always a frustrating experience here. I either need to stop moving or buy a truck or something.

Rating:

4.0

Tell them that uhaul roadside assistance can’t be relied on for timely The manager was very responsive to me when she reached out to find what happened to the trailer The no for recommendation is not for the site but for uhaul overall

Rating:

5.0

Great service... great staff

Rating:

5.0

helpful staff

Rating:

4.0

Power wash the trailer - it was muddy

Rating:

4.0

The ratchets on the tire hold down straps need to be replaced as they don't release when intended and do when they are not suppose to.

Rating:

5.0

i'll be back next month...

Rating:

2.0

Long wait to pick up. Lazy staff on drop off.

Rating:

4.0

I scheduled my vehicle pickup online but when I arrived the allocated truck was blocked in. Thankfully the location was open and the friendly staff quickly switch my rental to an available unit. Would have been a pain if they were not open when I picked it up as I couldn't see a way to change it on the app.

Rating:

4.0

Friendly staff, easy location, pretty quick service overall

Rating:

3.0

Make sure other customers don't block your reserved truck during dropoff.

Rating:

5.0

Excellent Customer service as usual.