Customer Reviews for U-Haul at Blackfoot Trail

Rating:

5.0

Just wish the ac worked

Rating:

1.0

Was originally given an estimate of 3 hrs. It ended up taking 4.5 hrs. I had arranged to have a 4/5/7 pin vehicle end adapter kit wired and installed. The installer wired in a 4 pin and simply handed me the part after the install was complete. I was still charged for the labour on it. The worst part is we had this installed on a brand new, 7 day old vehicle and when we got it home we discovered a number of paint chips around the rear hatch. Overall completely unsatisfactory job and lines us up to now spend more to get it done correctly and fix the paint chips.

Rating:

4.0

Very friendly, helpful and quick staff. I was concerned because we had rented here before and had problems with bad staff. But every thing went great and the process was much more streamlined.

Rating:

5.0

There were only 2 people on duty when I dropped off. The woman was busy with another customer and told me to flag down the other guy if I saw him. He came along, looked at my contract, went out and took a look at the truck and said I was good to go. Very quick and easy.

Rating:

5.0

Excellent customer service however the driver door needs adjustment when closing or the driver panel showed an error.

Rating:

1.0

They need to clean their trucks much better. The glove box was full of garbage. The storage under the muddle seat was dirty. The windshield was full of bugs and wasn't cleaned on the inside. The mirrors weren't cleaned.

Rating:

5.0

Great staff

Rating:

4.0

Please know that we found a cell phone in the truck and handed it over to the staff who handled checkout. Must belong to the customer who rented the same truck before us. Please contact that person accordingly. Thanks!

Rating:

4.0

There was a long line to get the trailer and U-Haul did not provide an adapter from their 4flat plug tot he 7 blade. Also the trailer left turn signal wouldn't work for some of the time I had it, then started working again during the haul. Everyone was very considerate and helpful.

Rating:

4.0

There is a shortage of parking on the street so allowing customers to park on the vacant property to north would be a benefit for customers.

Rating:

5.0

The rental procedure was very professional.

Rating:

3.0

The vehicle had less than a 1/4 tank of gas which was very inconvenient as I then had to get gas right away which delayed what I needed to do. I asked them to fill it up or give me another one but they would not. I was just told to bring it back with the same amount in it which is very difficult to do. A full tank is way easier to bring back the same way. It also was very loud and a bit clunky. I used to drive cube vans and 5 tons for a living and they were never as loud and clunky as this one. I get that many people drive it and that can add to it but this one was worse than others I have rented from you.

Rating:

1.0

Vehicle fuel gauge wasn’t working properly unfortunately tank been over filled more than It should staff didn’t redound for the extra money that been paid for fuel and vehicle mechanical condition wasn’t good

Rating:

5.0

Very friendly staff and the location is perfect for what we need the truck for. The only issue I had with the truck was the air conditioner was not working. Not really an issue, and I know they can go in a moments notice. Other than that the vehicle was very clean and well maintained.

Rating:

5.0

Great service ,great people ,

Rating:

3.0

The car hauler trailers are great, just make sure you check the tire pressures when you pick the trailer up. The last two time I've rented from here one or more of the tires had low pressure.

Rating:

5.0

We have a U-Haul Corporate account and this is our preferred location to deal with. Staff are always friendly and equipment availability is always good.

Rating:

3.0

Have a bathroom for customers.

Rating:

5.0

Easy to find location, thank you to the staff who helped me, the fellow who had the truck in tip top shape - made sure I was good with everything… thank you U-Haul has helped me many times thru my moves, & everytime top notch! Thank you always Kim

Rating:

1.0

The store manager dealt with us poorly when checking in, even gave us a truck with a check engine light on and insisted it would be fine. The manager, Kirsty, was very dismissive and unhelpful after booking with this location for weeks.

Rating:

5.0

To be honest, I was nervous because I’ve never had to move anything before - every single person was the kindest most helpful person. My experience was amazing. I now love you all.

Rating:

4.0

The morning pick up of the van was very pleasant. The drop off experience wasn't as pleasant. It felt a bit chaotic. And, my copy of the contract issued in the morning showed a kilometer rate of $1.09 and the billed rate was $1.19.. It does not work out to a lot of money but it is annoying.

Rating:

5.0

Easy process and was so happy with value 6/5 stars

Rating:

5.0

Nothing, everything is in order

Rating:

5.0

Drop off was smooth and efficient. U Haul is an excellent business.

Rating:

4.0

Everything was fine, except the transmission of the truck felt really old. I had hard time every moment when switching gears.

Rating:

5.0

Lady on the counter is a sweetheart

Rating:

5.0

The truck slipped before changing gears every time. Customer service was fantastic!

Rating:

1.0

Better customer service

Rating:

3.0

There was a lack of coordination between the desk and the individual who helped hook up the trailer. The individual also let us drive away with the trailer hooked up too low, which we later had to shift. The drop off process was also uncoordinated with no one being at the quick return station. We had to back up the trailer wherever we could and then wait for a long time to confirm its return.

Rating:

5.0

THE DELIVERY GUYS I PAID FOR NEVER SHOWED!!! Such a scam I will be calling for a refund for that part - UHaul needs to remove NorthStar movers from their options. They were rude and unprofessional and made every excuse and then just no-showed. This location on its own was excellent but the movers were absolutely a scam and I am so unimpressed.

Rating:

3.0

Make it cheaper

Rating:

5.0

We are first time client on this location and kind of unfamiliar with the process as well as running a 15’ van. However, Haji was so helpful making it a smooth process from picking up and dropping off the vehicle. He did beyond customer expectations! Also, Semina has that great customer service smile! I would definitely recommend this location!

Rating:

5.0

In and out fast. Nice clean truck

Rating:

5.0

This was the best Uhaul experience I ever had. From pick up to return both gals that assisted me were absolutely outstanding - friendly, competent and efficient. They made the transition smooth and simple. It's not often you see service like this these days so when you do, it stands out!

Rating:

4.0

The customer service and the transactional experience was excellent. It took a minute to get the car and half a minute to just drop it off. No waiting in line, no waste of time. They even brought the truck in the front and it was super smooth. The quality of the truck itself was really bad. The engine was completely worn out hardly able to pick up any speed. Engine light was on. Brakes were nearly gone too. I felt very uneasy driving the vehicle which I think should have been retired long ago.

Rating:

2.0

Customer service at the desk was lacking. One of the staff members in particular had a noticeable non-professional, poor attitude. The others I encountered that day were very unfriendly, and left me feeling as though I was significantly inconveniencing them for being there.

Rating:

1.0

Rip you off on gas gauge reading then charge for extra gas, had to wait ckose to an hour for check in as only 1 person. End of the month guys!!!

Rating:

3.0

Kindness and respecting the customers would go a long way. Customers are not necessarily familiar to whole process, fees, etc. I don't think it would only fair if you walk them through that respectfully.

Rating:

5.0

Keep up the good work, congratulations to the front desk staff, great job processesing all the client in a quick and orderly manner.

Rating:

5.0

Many thanks to Ben for helping me get a solution for the dumping of excess furniture in the following days morning by extending my truck even if they're schedule was made tighter.

Rating:

1.0

Terrible

Rating:

1.0

I was charged an additional amount of money it was corrected but when I got to my location they put in a route that I was not able to take so I went over in miles and owed an additional $90. Extremely disappointed.

Rating:

3.0

We drove 30miles and it took 30 liters to refill? Obviously this truck was not full when we got it. Nothing like having a floating fill line.

Rating:

3.0

The truck had a check engine light on as soon as I drove it away. Brought it back and was told it happens to most truck and not to worry. Was nervous driving the truck.

Rating:

4.0

book on line and show up early

Rating:

2.0

Picking up and dropping off this dolly took 20-30 mins each. I timed it and it takes about 10-15 mins to serve each customer so with two agents and 4 customers in line it's not surprising. You seriously need to simplify your processes or hire more staff on Fridays and weekends.

Rating:

5.0

Amazing customer service! The ladies working today were well organized, efficient, and friendly. I forgot the name of the lady who helped me today; she was great in helping me with the uhaul rental process. It was my first time ever renting a uhaul and I 10/10 will recommend to others. Thank you, A

Rating:

5.0

Great service, friendly staff and the whole transaction was simple and efficient!

Rating:

5.0

Keep up the good work!

Rating:

4.0

All good

Rating:

4.0

No complaints, pickup and return was smooth as silk.

Rating:

5.0

Drastic change in customer service from Strathmore. Staff was efficient, quick and friendly. Would recommend this location.

Rating:

5.0

No improvements are required. Excellent customer service.

Rating:

5.0

I have been dealing with this location for about 10 years, and they are alway fabulous! I did feel that the steering on the truck was a little loose, but it sure got our big job done.