Customer Reviews for U-Haul at Blackfoot Trail

Rating:

3.0

Raised concern about tire issue. Staff said would look into and let me know in a few hours if discount available. Never heard back from them

Rating:

4.0

There were no dollies available at this location. They could add an additional counter person as there was a long lineup on the morning I rented.

Rating:

5.0

Frequent customer of this location and it’s always been a great experience.

Rating:

5.0

Always a great experience with these folks. Would never think of going any where else. Super helpful and nice.

Rating:

1.0

I picked up the car with an empty tank. They told me that if I filled it with $25, I would get a discount. I put in $30, but they didn’t refund anything and charged me as if I returned it empty, just like I got it.

Rating:

4.0

should probably rate higher but the pickup experience was just soooooo poor

Rating:

2.0

Staff member who completed rental data input and contract was more interested in their cell phone than the client. What really angered me was the changing of the drop off location-I asked for Penticton and after the rental trailer was picked up, the drop-off location was changed to Okanagan Falls the next day. I dropped off the equipment to Penticton and expect no extra charges.

Rating:

5.0

Keep up the good work .Thank you.

Rating:

1.0

Workers name; Rajvir T, Sultan A, and the Smart guy “Bryce” with a curly hair. Very unprofessional workers, they need to get a re evaluation. The truck I picked up was nearly empty and brought it back with more than the gas before. And asked for a refund but they laughed instead and tried to be smart. Remember, customers always right and specially i have a proof pictures. Stop being arrogant and take the job seriously.

Rating:

2.0

The truck I rented was in unacceptable condition. It experienced strong vibrations while driving, would not drive straight, and had excessive play in the steering wheel, which made it difficult and unsafe to control.

Rating:

5.0

Chelsea was realy kind and knew her job

Rating:

2.0

When we arrived to pick up our rental, though we had registered online in advance for a mobile pick up, the front desk attendant seemed to have no idea how to help give us our keys. After waiting for someone else to hand us our keys off the wall, we pointed out that the truck that was selected for us was behind 4-5 other trucks and needed to be retrieved, so we waited for it to be fished out. Once our truck was retrieved we were told it was good to go, keys in the ignition with the engine running. Finally we left but were unable to properly check in with the rental unit’s odometer, fuel gauge or exterior photos as our check in link had expired… we were hoping to get an early start as we had a lot of stuff to move. Overall a stressful collection experience. Our rental drop off in the evening went smoothly as they were closed and staff were un present.

Rating:

5.0

All was good except for the App really needs some scrutiny. It is cumbersome. When it comes time to return the vehicle after hours. There seems to be no quick simple way.

Rating:

5.0

The check in staff was quick, efficient, knowledgeable, and friendly.

Rating:

1.0

I originallynally booked a location near my home twice, but each time the final reservation was changed to the Blackfoot SE location without my approval. Because I was extremely busy with moving and the location was much farther away, I called to ask about it. They was told that this was the only location where the equipment I reserved was available, so I had no choice but to keep the booking. However, when I arrived in the morning to pick up the truck, I was informed that the equipment I had reserved had already been rented out and was unavailable. They simply processed a refund. This is unacceptable. The only reason I agreed to book that distant location was because I specifically needed that equipment. If it was unavailable, there was absolutely no reason for me to go out of my way to that location. To make matters worse, the staff were extremely rude and unhelpful. They handled everything however they wanted, and I was genuinely shocked by how poorly this was managed. What was even more unbelievable was that not a single employee apologized for the situation. Instead, they were dismissive, arrogant, and outright rude. Even if demand is high and customer service is clearly not a priority, U-Haul should at the very least honor reservations that were made three weeks in advance. Otherwise, what is the point of making a reservation at all? The confidence to send out a customer survey after handling business this way is honestly astonishing.

Rating:

4.0

The vehicle did not have the stated fuel, the heater fan did not work, the driver door did not seal and there was a strong breeze from it while driving, the radio dis not work and the vehicle steering was so bad I suggest an alignment is due.

Rating:

5.0

Best

Rating:

5.0

Agent at front desk, was very efficient

Rating:

5.0

All was excellent, thank you

Rating:

5.0

Perfect as always

Rating:

2.0

I delivered the vehicle (on a one way trip) from Calgary to Kelowna a full day early and could not receive any money back or credit. The irony is if I delivered it a day late, I would be charged, but if I delivered it a day early, nothing is offer to me as the client. This is terrible customer service. I don’t care if a “flat rate” was applied to this delivery, it makes no sense.

Rating:

4.0

The truck itself was fine however the vehicle dolly was extremely rusty and difficult to use. The ratchet straps required a significant amount of spray lube to release so I could properly load the vehicle I was towing. The one side fought with me for over a half hour before it finally came free. Other than that the service at the rental center was efficient.

Rating:

5.0

seemed to be an excess of SMS msgs in advance of pickup. Including one 2 days before that had pickup date wrong - which was confusing. A walkthru of buttons in cab would have been helpful. There were buttons on left side that i never did figure out. FOund the one that converted from Miles to KM by accident. never did find out if truck had cruise control, or how to turn on high beams permamently (vs flashing). Truck ran well. Couldn't get any Am or FM stations reception after i left past Canmore. Not sure if me or an issue with radio or antenna.

Rating:

5.0

I am not sure what you could do, no matter who I spoke with the service was great.

Rating:

2.0

My truck barley had 1/4 of gas. The back was messy And not fully clean. While I underestimated the filling of the tank I got charged an extra $30 as it was barely below a 1/4 tank. No gas stations around that are easy access to full up. Poor service and communication

Rating:

5.0

Super smooth experience, thank you!

Rating:

4.0

No comment 👍

Rating:

5.0

The staff are very friendly and professional.

Rating:

5.0

Remind customers that they will need to take photos of the unit before leaving the lot.

Rating:

1.0

First, I made a reservation (#21109281) that was confirmed for pickup at 17 AVE. When I got there, they said they never received any confirmation. I checked my account, and I realized that U-Haul moved my reservation to Blackfoot (I never received a notification about it). I arrived there to pick up the truck and the dollies, and they told me there are no dollies and the online reservation doesn't guarantee anything, what a joke! Finally, you overcharged me by about $30, and there was no explanation for it. See you soon, guys, this hasn't ended.

Rating:

4.0

Staff were very busy but seemed to take their time with each customer.

Rating:

3.0

The drop off location that was listed on my booking refused to take the trailer, so I had to find a different place on my own

Rating:

5.0

Great service!

Rating:

3.0

The tires on the unit I rented we bald. The truck I rented was an Arizona licensed vehicle but not even close to suitable for Calgary. I mentioned to the (owner) that I got stuck in my culdesac in packed snow and all she said was oh.

Rating:

5.0

Our two movers did a fantastic job with our move and made it a pleasant day, even during a snowstorm. They went over and avove what we were expecting to get done.

Rating:

4.0

The previous rental document was sitting on the front seat which contained their personal info. A empty crumpled up A&W bag lying in plain site on the floor; Overall the truck did what I required of it and used very little fuel.

Rating:

4.0

The truck was ready. The team was fast, no drama and everything worked perfect

Rating:

4.0

Wrong drop off location. It was Marine Drive in Vancouver. Just fine. Thanks

Rating:

2.0

As above

Rating:

5.0

Simply a pleasure dealing with this Blackfoot location

Rating:

2.0

My whole experience from the beginning seemed OK then I was given two different locations as to where the actual truck was so after driving around the city for 45 minutes being told at location and the other location that they had given me the wrong information when I finally arrived at the proper place they initially couldn’t find my reservation. Finally, the young man who helped me he was very nice obviously none of this is his fault..

Rating:

4.0

The employees who helped us pick up and drop off were super helpful!

Rating:

1.0

Not good at all

Rating:

2.0

The Van was dirty inside and out, I didn’t notice until I left on my trip but the windshield wiper was broken, there was hardly any wiper fluid, a light cover was broken, the signal lights were not working properly. After calling in someone came to fix the wipers and signal lights, but it was a major inconvenience. Also I was given the van with 1/4 tank which makes it difficult to return with only a quarter tank. I ended up returning it with 5/8 tank and was not given any credit.

Rating:

5.0

Thank you U haul!

Rating:

4.0

Good service, truck was ready and warmed up. Need more parking.

Rating:

1.0

Extremely poor experience. I feel completely misled. I made my U-Haul reservation one day in advance through the website. The booking was confirmed smoothly for pickup at 8:30 AM the next morning, and I only needed the vehicle for 8 hours. However, when I arrived at the location, the staff told me that because I had booked “too late,” I would be required to return the truck to a different location. This caused major inconvenience for us, especially since the two locations were about 20 minutes apart by car. As compensation, we were told that we would receive 100 km of free mileage. Since we urgently needed the truck, we reluctantly agreed. Later, when I received the bill, I was shocked and extremely angry. The staff had changed my rental period to 24 hours without my knowledge or consent. I never requested a 24-hour rental. I only booked the truck for 8 hours. She told us the booking was still for 8 hours, but that we could use it for 24 hours if needed. That is not the same thing, and she had no right to alter my booking without my approval. We returned the truck at 9:00 PM that same day, but because of the staff’s misleading actions, my final bill became over CAD 200. On top of that, the so-called “100 km free mileage” was never actually provided. Instead, I only received a discount of about CAD 30. This is unacceptable. I consider this deceptive and dishonest behavior. I am filing a complaint because customers should not be misled, charged for terms they never agreed to, or given false promises as compensation.

Rating:

1.0

І was charged more than I used. Iused the service for one day, but I was charged for two days.

Rating:

5.0

The mechanism that locks the car's wheel was damaged on two sides. Please replace them.

Rating:

5.0

Awesome Service !!!

Rating:

1.0

Follow up on comments from dispatch, showing that items were returned on time.If not before time, as I have photo.Documentation of when I returned it and they still try charging me for an extra day

Rating:

4.0

Best U-Haul experience to date.

Rating:

5.0

Always excellent customer service at this locations , staff are all friendly and kind

Rating:

5.0

Great experience

Rating:

5.0

Thank you for the great service!

Rating:

4.0

excellent service. I've been at that location a couple of times.

Rating:

5.0

Outstanding customer care & professionalism

Rating:

5.0

staff were very friendly, efficient, and helpful!

Rating:

3.0

Trailer interior had numerous small black plastic pieces and wood shavings. A simple broom sweep would have made the interior cleaner.

Rating:

4.0

Very good experience this time but I have had issues with long wait times in previous visits

Rating:

5.0

Truck was prepared when I got there and only required a few processing before leaving with truck. Returning vehicle was easy process too. I just made sure a did the check-in for my reservation online before I got there.

Rating:

5.0

Return guy was terrible. I never saw people who like him.

Rating:

2.0

There was no worker there when I arrived. I walked around the yard looking for someone for about 15 minutes. When I finally did find a worker and she gave me the key to go find my vehicle. The inside was disgusting. It smelled so horrible. It was dirty and dusty.