Customer Reviews for U-Haul at Blackfoot Trail

Super friendly and helpful staff. A great experience overall.

The girl that checked me on was knowledgeable and professional. Would definitely recommend! Thank you. uhall

Gave me the truck with an empty gas tank. And then charged me extra for bringing it back with even more gas then I had originally

Someone give Michelle a raise please

Everything was great.

I am extremely disappointed with my service from u-haul. Our truck got downsized, and of course it had to be the night before we needed it that the let us know. Our driving distance was large, we had to go from one side of Calgary to another, so naturally needed a larger truck to do it all in one trip. The downsize wasn't the let down particularly, it was the fact that they charged us for the extra mileage that needed to be driven due to the fact that we got half the size of the vehicle that we booked a month in advance. Not sure if it's poor organization or a way for them to get extra money out of you, either way, not impressed with the huge bill I was given. The lady at the rental centre was kind, multitasking and able to quickly deal with the huge line upon pickup. The crew working the lot was also quick and kind.

Online return after hours was difficult to use

I booked at a location closer to my home and my move. I was later phoned and told that I had to pick the vehicle up at this location. This location was about 10 miles further from where I booked, so it cost an additional 20 miles ( about $30 ) plus the extra gas (about $10). I would say this is a scam. What should have cost 50 or 60 cost almost $100. I would not recommend UHaul to anyone.

The staff at Blackfoot are on point and customer service is what the standard should be industry wide.

The vehicle was excellent. The selection of packing/moving materials and equipment was excellent. But the customer service behind the desk was appallingly slow and uninformed. More and better training and service desk management is required. A rookie should not be left , unsupervised , to try and figure out the computer system, or where Canmore is, for example.

More truck to this location because the service is great there

Very happy with people, working at this location. Kirsty Goerk made my day. She is very friendly, knowledgeable, easy going and beautiful!. I drove U-haul track for first time. Young guy who was with her on duty told me everything what I need to know about track operation... I moved my stuff successfully and spent much less I would spend with private driver-track owner. Highly recommend to everybody.

It was a very effortless rental and I showed up with no reservation. Counter staff at pick up was amazing - she is an impressive person. Very efficient and made for a fun and positive atmosphere.

Not sure

Michelle Primo was awesome. Friendly, courteous and very helpful. Blackfoot uhaul has never let me down great service.

Great help from the staff and Michelle, the manager, was super to deal with to resolve an overcharge issue. Thanks again!

Supervisor was rude handling the mistake they made in my milage when i explained it. The issue was fixed but the very poor attitude I had to deal with is why i won't be recommending this location to anyone.

Typical U-haul experience. Takes forever to get in and out. Vehicle in rough shape. Was given the wrong vehicle. Tank was only half full. U-haul is/should always be last resort.

The girl that helped me was fantastic.

Better tires on the tucks. We live in a snowy location, summer tires don't cut it.

Poor explanation for how payment is processed by the manager as I had a question and didn't understand. I was obviously a burden.

The truck was in decent shape. However the tires were nearly bald, and not good for winter driving. Also the alignment was off, constantly pulling right, and when on the icy roads it would fish tail a bit. So I instead had to take all the back roads to and from my destinations. This then made the mileage of my commute much larger leading to an expensive bill. I would not recommend these vehicles to others, as safety is paramount. Thanks,

You can try putting down the proper mileage for the truck rental rather than send me an invoice for additional mileage when I paid for 150 kilometres, and was under this, and I made sure the truck had more gas than I received it. C.R.

I nearly didn't have access to any rental vehicle at all on the day of my move after U Haul changed my reservation location without notice. I will never rent from u haul again, not worth the stress.

You have excellent customer support people who were able to meet my needs as a customer. A great job!

using your scale for fuel consumption is a rip off, just go back to ensuring the tank if full!

Not very clear communications on refueling. I ended up filling more than I needed to and there was no recourse for doing so.

The general manager ( i wish I had got her name) was absolutely amazing!!! She was amazing, and had us laughing the whole time, made us feel like family!! We will always come to this location because of her.

went and got the trailer, the girls at the front were rude the guy that helped with the trailer was even ruder. got in my truck and was revving the piss out of it. another customer was waiting outside and was like wow this guy doesn't care about your vehicle does he. sent me with the trailer with 0 lights working on the trailer the guy had told me your good to go. I had gotten pulled over by the cops and explained to them it was like that and got away with a warning. all in all a very horrible experience and i would like my money back.

The manager was very unprofessional and disrespectful. She misconstrued what was happening and started scolding me at the top of her lungs when there wasn't any need too. I often don't say anything about people who seem to be having a bad day but it was absolutely unnecessary and not a good look for uhaul.

Uhaul truck I was given was very dirty and during covid times I expected that to be a priority as it's protocol everywhere except uhaul apparently. Also to many people in line in the morning with only having two people working the check in process Pick up was for 9am and I didn't get the truck till almost 10am. Very unorganized.

I didnt request a time change, but they changed my time and made me move in the dark... while its icey outside. I booked a month in advance as well. Didnt care at all, and didnt offer anything extra for the inconvenience. Wasnt able to move everything because of this.

The truck bed was sheet metal and in the winter conditions this became very slippery and dangerous. My moving crew slipped several times. The truck battery was not well maintained and drained while we were parked. Needed to call Roadside assistance for a boost. Not acceptable in my opinion. The truck also had a hard time changing gears. Ran allot in second gear. Maybe it is time to retire this unit.

Having rental vehicles in Canada where the speedometer does not clearly show the speed (in km/h) is unacceptable. I will not be renting from U-Haul in the future based on this deficiency in safety equipment.

ሰላም ነው አንድ ነገር ልናገር ሰው በሌለበት ጊዜ ቁልፉን እንዴት መመለስ እና መኪናውን ማስረከብ እነዲያውቅ የሆነ ምልክት ማድረግ ጥሩ ነበር። አመሰግናለው

Ensure all vehicles are checked and fixed before being put back in service.

Only difficulty is, your location isn't fenced. You've told me your trucks aren't “full” of fuel due to gas theft, so it involves guesswork to refuel on my part, however your instructions on that part are very accurate so that's good. That's the “only” reason I didn't tick off - excellent on overall review. Your customer service is awesome! “Special mention” of Vanessa & Laura & the men who got the truck ready for me to inspect the truck, as all are very professional, yet kind & sensitive to my needs, likes, & concerns. Also your call centre folks are awesome! I'm never left holding on the phone. Last, my electronic ability is lacking re bringing in truck after hrs & electronically checking in, but you folks compensate more than adequately. Great experiences! When renting trucks to move people, I automatically think U-Haul as no one else can compare, especially on the price, bottom line. Hats off to to U-Haul!!! Blessings - Dan Styles

Amazing customer service. 100% recommended

Blackfoot location were very helpful as the Odgen location were not open at 7:00am as arranged and confirmed.

A verbal reminder to respond to the txt msg regarding the condition of the vehicle, might be a good idea. I forgot to do this, and when I remembered, it had expired.

1. The site is well organized but very congested 2. The personnel on site do not have mechanical lifting aids to help lift heavy trailers onto customer hitches, this is an Alberta OH&S Sec 14 Lifting and Handling Loads requirement.

I drove 13 miles and was charger 36 dollars for fuel.... Uhaul website says there is a fee if brought back below 1/4 tank but I was above that so there should be no fee except the fuel cost... So how do they explain $36 for fuel when I only traveled 13 miles

-this is the only location I read from because of the service, this location is actually out of my way but I will drive there because of the customer service -

Easy process to rent and return

Michelle is the best!!!!!

Very impressed. Never used before and definitely would use u haul again.

seems a tiny bit disorganized, not as smooth as other rental companies

Michele (sp?) was very helpful and friendly! She improved the experience by modifying my reservation based on my needs of the truck rental. Impressed with her exceptional customer service and would return in the future based on the positive experience.

Always a great experience! The staff are friendly, the equipment is clean. We always come back for more exceptional customer service :)

The truck I rented showed that air bag had to be checked Ana an orange light on the lower right corner of the dashboard lighting stayed on.

I have rented a car hauler four times from this location and the service couldn't be better. Will be a long time customer for sure! The manager really looks after her customers well and is a customer service super star! Five stars all around!

Great team, took care of things for me!

Pickup truck was dirty and unwashed. Interior was not clean. Even a bag of garbage in the box.

This is the best location in Calgary. Everything is organized and prepared for the clients.

I didn't catch her name but the girl who checked us in was super friendly, funny, and engaging, all while being fast and professional. We were very impressed. Thanks!!

Everything worked well. People were friendly and accommodating

The truck was clean and ready to go for me. However the price ended up being over double what i was quoted and none of the staff could explain why...

The customer service was good and the truck was well maintained but there were still papers in the truck from the previous rental dated 10 days earlier so that made me think the truck had not been properly sanitized. I would rent again from this location but would like to see a clean can next time.

You only have 3 fifteen min, parking spots plus 1 handicap site. Your staff tell us to park on the St. where there are NO parking spaces or behind the building. That land belongs to the empty business next door. It says reserved 24 hours. Please reduce the number of U Haul vehicles on site, so that you can provide CUSTOMER Parking. It the City of Cal. was to visit your site I am sure that that you come nowhere near the required parking stalls for your business. UHaul is parking their vehicles where it should be public parking.consistently. There is a simple solution to the growth of your business, PURCHASE OR LEASE THE VACANT LAND LOCATED TO THE IMMEDIATE NORTH OF YOUR UHAUL LOCATION.

Nothing I would not change a single thing. Service with a smile, Speed with accuracies!!

Your employees were knowledgeable, courteous and made it an easy and pleasant experience. Thank you.

Allow for mobile pick up

Very friendly and efficient staff.

I really liked the after hours drop off online experience. It was easy, helpful and quick. Thanks!