They are understaffed so they never answer the phone. I tried calling so many times and no answer (or put on indefinite hold). I had to go in person and wait in line for 20+ minutes just to even find out if I could even make the rental I wanted. The people were great, there just needs to be more of them.
Chad PCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was not enough trained staff at pick up
Jennifer JI commend the drop off location in Humboldt as well, who were very kind. They made the return easy.
Timothy Cun-surprisedly, the staff seemed bored
Rick LThe Blackfoot location is just about the only Calgary location worth getting a trailer from due to the traffic on Glenmore - more easterly locations are almost inaccessible now with construction traffic eastbound and rush hour traffic westbound. The folks here are friendly and know what they are doing - wish they had 4X7 trailers at this location for times I don't need a bigger one. The remark about cleanliness was because this trailer licensed from the US had mud and some stones in it. I cleaned it for return but hope none bounced out onto paint of windshields (the trailer did have a metal grate ramp though). Cheers.
Ed RDestiny at Blackfoot Trail location is phenomenal!! Dealt with her a few times and always quick, great service. I have also seen her helping other staff with computer issues when I unfortunately do not get her.
Bountiful CEverything’s excellent!
Benie BThey changed the service desk from a standing height where the service clerk has a stool and customers stand an the elbow high counter central in the room, to a sitting desk height at the side of the room where you and the service personnel sit in chairs across a sitting desk. Somehow that feels weird for a trailer renting place. All of the staff in the office and yard, are great.. Friendly, helpful, and efficient. I would definitely recommend this location.
Dennis AWith my experience, not a thing needs to be done. It was fantastic.
David DPeople are friendly.
Oleg KGreat staff at the blackfoot location. The lady at the front desk is perfectly suited for her job.
Leonard VI would have given excellent but there is no parking at this location except on the street
Ken FEnsurevtrailer lights work and it is cleaned.
Brian KGreat service and wonderful people
Ralph AThe cargo area of the van was dirty and should have been swept out. U-Haul needs to be more transparent with pricing as marketing your van rentals for $19.95 is a blatant understatement as the bulk of the charge comes with your mileage charge. I will do everything in my power not to use U-Haul again.
Barry BReally wish I remember the young woman's name that helped me on Sept 3rd - obviously been there awhile and knows her shit. She was phenomenal in moving trucks around to make sure all clients had trucks- helped not only me but the guy next to me at the same time! She was also training newer staff. She was amazing!!! I know you'll know who I am talking about because she knew that place like the back of her hand. Awesome awesome awesome - she had tats if that helps and she even showed me an AI app to help me write the speech for my sister's wedding that weekend. Please somehow get this praise to mystery wonder woman with tats working uhaul on blackfoot Sept 3rd. By the way - I rocked my speech - thanks :-)
Kirsten HI am extremely dissapointed. I wasn’t told that a one-way reservation was significantly more expensive than drop off to the same location. I was just moving within the city. I could’ve easily dropped off at the same location. I didn’t even drive that many km. No one explained that one-way was going to be significantly more expensive. My drop off location was just 5 min away from the pick up location and if I would’ve known I would’ve dropped off at the same location. please contact me.
Shreya ROutstanding!
RADU IDon’t overcharge
Darcy FThe lady with the lip piercing when we picked up the uhaul was great, your app doesn't work to add a driver and the only solution was to try again later or come in and add a person, considering I have to pay for km it isnt ideal. As well as dropping off the uhaul on Sunday Sept 6, a younger east indian kid had no customer service at all. Didnt even say a word other than tap your card and I asked for how much and he said nothing. You can tell he doesn't want to be there. He would be better working in the back away from the public.
Demi JCan't think of anything - both pick up and drop off were quick and easy.
Jeff BEverything was really smooth, the process was easy, and the location had a lot of vehicles available.
Robyn JGreat help in the front end, when purchasing supplies and picking up the truck.
William Kthis is the shop i will go if i need ubaul again. very helpful. recommand.
Kyle MReturned after hours. No personnel needed. Return process was quick and easy.
Cathy AVery hard to get to anyone when calling the office.
Ferdinand VVery good. 5 stars
David BStaff at the location were great & very helpful! Equipment we rented were also great & booking online was very convenient. The check engine light was on on the truck we rented and there was no place to leave a comment which led to some concerns while using the vehicle for moving. All turned out okay in the end.
Kira HDestiny was so nice at check in
Anthony PExcellent customer service, spoke with Destiny and she was friendly and super helpful!
Leslie CEverything was find but better explanation for returning vehicle when the office is closed would be helpful. There were a number of people who came & weren't sure what to do or where to park. We made out fine but was a little confusing with all the trucks already in the lot.
Tammie Hhorrible expereicne it was a scam saying its 19.95 for the day when in reality there is hidden fees
Richard JI was charge for insurance without my knowledge. I was also overcharged on the kms.
Eric PJust keep doing what you are doing
Mike MThe best customer service I have ever had. The staff at this location is awesome. I cannot say enough about the service. I also thought the prices were fair. Thank you.
Robert HThe front desk lady wasn’t as friendly as she was with the costumer ahead of me. It was my first time using the service by myself and I felt she tough I should know how things work. People who help me with the truck and some instructions. They were Nice and supportive. Explain me things and were patient.
Luz AExelent
junamar fHello the customer service was terrible, there was confusion with my booking and I had difficulty getting a truck to begin with, I reserved dolly to go with my truck for my move and when I showed up I was told my someone who said she was the manager "i have 7 dollys to rent and 900 customers i don't care you figure it out. I was forced to spend an extra 35 to buy a dolly. This is unexactable and I expect to be refunded the 35 I had to spend.
Bryce BThe staffs are very nice and friendly :) smooth pick up and return.
Hong FMaybe have a complimentary coffee for customers who are waiting.
dennis sHave more details on what locations accept trailer returns
Paul LSame comments as pick up. The problem is not the location, but the system. U-Haul is sketchy, they hide the fine print and they don’t care about standing behind their service. Nothing is guaranteed and that’s just the way it is set up.
CATHY CGreat customer service
Samuel RThe fuel amount on the rental sheet was above the actual fuel in the vehicle. While I returned it to the exact amount of actual fuel, I was charged for extra fuel.
Lawrence HWhen I delivered the van , the supervisor there was a bit aggressive and lacked manner but he quickly realized it and behaved well after I gave him the look ! Maybe he was stressed out for closing on Saturday ! The van smelled not Beth good .. someone was carrying manure or painting .. it was a good service .
hani AWhen people pick up the vehicle someone should tell them about the process of using their phone to take pictures of the vehicle before leaving the lot. I am not that savvy with technology so I was a bit confused about the process. I would have appreciated a heads up about the process before I got to the vehicle. May this is something that could be explained on the U-Haul website when booking a vehicle.
Dale SUnfortunately, reserved toy hauler at booked Barlow trail U-Haul location was not available without any information. I had to spend another 20 minutes to get different available location.
Yaroslav SThank you!
Michael PVery easy dropoff, just take the keys and go.
Alex KEasy reservation system. Staff hooked up the trailer professionally and safely.
Rudy SYou guys are doing just great.
Tummise AGreat service I use this location all the time not had a bad experience. Definitely recommend
Michelle S