Customer Reviews for U-Haul at Camp Wisdom

2,276 reviews

7015 S RL Thornton Fwy   Dallas, TX 75232

(214) 371-2142

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(214) 371-2142

7015 S RL Thornton Fwy
Dallas, TX 75232

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

No reserved equivalent was available

NORA C. 
Rating:
2.0

This is my second time that I reserved a Van and when I go to pick up they don't have the vehicle that I reserved. How can this happen?

Marixa H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

The manger was the o oh one working she made sure she acknowledged everyone to while still helping others. She had great customer service

Shar'Del R. 
Rating:
1.0

Customer did not leave a comment.

SHANIQUA M. 
Rating:
1.0

Manager was not professional at all

LUBERTHA W. 
Rating:
3.0

Customer did not leave a comment.

STACY C. 
Rating:
2.0

Customer service

TANISHA M. 
Rating:
5.0

Thank you providing the trk at last min for great grandaughter birthday party.

Sophia H. 
Rating:
5.0

Customer did not leave a comment.

Nastassia D. 
Rating:
3.0

Customer did not leave a comment.

Cadrious F. 
Rating:
5.0

Customer did not leave a comment.

JESSE B. 
Rating:
5.0

Sonya is amazing and made my entire process stress free.

LOUIE S. 
Rating:
5.0

Customer did not leave a comment.

Taroylan M. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC W. 
Rating:
4.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

This location. Is the BEST!!!—Ms Keyada was VERY PROFESSIONAL, COURTEOUS, and PATIENT. She helped make the experience enjoyable fir a senior citizen like me

MARGIE Y. 
Rating:
5.0

N/A However, The young lady that checked me in and out had a wonderful attitude and great customer interactions.

TAMMY D. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Nice facility. Had some difficulty getting assistance with technological issues with website vs app. App worked fine. Location services would not sync with website itself. App worked well however. Thanks U-Haul.

CHAD S. 
Rating:
3.0

Customer did not leave a comment.

GRINARDA T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA F. 
Rating:
5.0

Nothing Shun was fantastic and the manager was great. Glad I made that location my choice.

JANEIECE L. 
Rating:
5.0

None

sabrina m.  |  Overall Experience 
Rating:
3.0

They could me more professional and not having there kids in the customer area where business needs to be handled.

Jazmine S. 
Rating:
5.0

The lady who checked me out was awesome! There was a problem with the system not loading the dl. And she worked and worked with it until it was a success. The return was great as well. I rented on Monday - and never never experienced such rude service from the tall rude black guy. It was horrible!! But my rental this Friday/Saturday made up. Thank goodness for professional people!! This is not hard. Just make it work!!

Barbara F. 
Rating:
1.0

First it shouldn't take 1hr when your the only one in line, and I have a reservation and have uploaded my drivers license. They were ordering food plates from a lady Not going to be concerned about the customers that were there waiting to pick up their U-Haul truck Then the truck was so damaged deep scratches on all sides along with a punched out hole in the shape of a square on the driver side. Not to mention the inside of the cab was dirty and the inside of the back of the truck was full of mud and footprints etc etc. I have already called to complain also.

Sharlynn T. 
Rating:
4.0

Customer did not leave a comment.

Shemitra J. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
3.0

Customer did not leave a comment.

JARROD MARQUISE A. 
Rating:
5.0

The customer service was great. Thanks

LAWRENCE R. 
Rating:
5.0

The young lady did a outstanding job on taking of my needs. Thanks

LINDSEY J. 
Rating:
2.0

Maintenance on the trucks. Real prices online, instead of being surprised with charges after the fact. I won't be using UHaul again after this experience.

SAKILE K. 
Rating:
5.0

Every thing was great

DAVID P. 
Rating:
2.0

When a person informs you of the amount of time needed for the vehicle will be more before checkout the personnel at the front desk needs to update the information. I was charged an additional fee after I advised the personnel that I would be keeping the van longer than what was put on the online order. They are ripping people off at this location. I think it is because of car parts being stolen. Why should your customers have to pay extra for something that has nothing to do with them. This location would be the absolute last place that I rent from.

Sheena S. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Tyodon J. 
Rating:
5.0

Customer did not leave a comment.

Freddy B. 
Rating:
5.0

Customer did not leave a comment.

LUERINE E. 
Rating:
4.0

Customer did not leave a comment.

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

GWENLYN R. 
Rating:
1.0

At this location the staff is very rude and charged me for something I didn't ask for she didn't go over everything very well, I will NEVER go back to this location EVER.

Tamica H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
2.0

I keep trying to make payments on my storage because I was in the hospital and sick they wouldn’t work with me. Over charged me for the storage for $120 to $130 for a small storage and said that was on cause of the location but that was bs

JOSHUA J.  |  Overall Experience 
Rating:
1.0

Staff stole my son's ear pods.

Commalisa T. 
Rating:
2.0

Personnel was rude and unprofessional. Added an extra deposit, saying people steal our trucks.

Shannon B. 
Rating:
5.0

I wouldn't change anything it's great

DAMIANO ORLANDA S. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

KANDY P. 
Rating:
5.0

Excellent

MARIA M. 
Rating:
3.0

Hire more professional people because one girl was in the back arguing with her boyfriend. All of the customers could here her conversation.

Kamille G. 
Rating:
3.0

I returned the rental truck the same condition as it was rented and I got charged the 25 dollar cleaning fee and was also charged an extra fill up fee when it was returned with the same amount of gas. In the end was charged an extra 70 dollars.

BRYAN C. 
Rating:
1.0

In the office yes. The the person hooked up my trailer and did not screw it down. It disconnected from my truck as I was driving down the road.

BRENDA W. 
Rating:
2.0

Do you advertise $.69 a mile and you charge me 90 Nisen smile that's not right I need a refund on that please and I'll be happy customer everything else was good you don't do that in the midst of a pandemic

JOSE H. 
Rating:
2.0

Is advertised for $.69 a mile and you charge me $.99 a mile that's not right

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

The truck was a drop off from another location. Needed transmission work and cleaning.

GAYLA B. 
Rating:
4.0

AC did not work

Vernoice C. 
Rating:
5.0

Customer did not leave a comment.

WILLNA H. 
Rating:
4.0

Customer did not leave a comment.

philip S. 
Rating:
5.0

I really cant say but to have more than one person working at one time will be a plus for the company

BRUCE S. 
Rating:
4.0

NOne

LI-LENN E. 
Rating:
5.0

The process was quick & easy

Billie G. 
Rating:
5.0

Hire more staff for weekends. Those ladies need help.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Hendric B. 
Rating:
5.0

No problems

Gwendolyn J. 
Rating:
5.0

Keep doing what you'er doing.

PRESTON G W. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

DARRYL M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
2.0

It was not the staff but the store. I reserved a 15 footer with a furniture dolly, get to the store and NO dolly. This is not the first time that's happened. Also get in the truck and once into the driving about 5 minutes into the truck started making a funny sound when I take off. Due to being in a time line and the drop off was right down the street I had no choice but to make the drop off

Maria R. 
Rating:
5.0

Customer did not leave a comment.

APPLE LORAINE G. 
Rating:
5.0

Agent was very through friendly and professional

Barbara F. 
Rating:
2.0

need better training, organization and communication skills. Kelvin Wilkes was somewhat helpful.

Michelle B. 
Rating:
5.0

Helped me rent a truck even though i missbooked my pickup time. Handled difficult customer with respect and professional manner

Quinc Antany J. 
Rating:
5.0

The staff at this location was beyond helpful and professional. I would definitely refer other people and will be using this location in the future.

MARIA P. 
Rating:
5.0

Service was very satisfactory, would recommend!!!!

MARK M. 
Rating:
5.0

Nothing really... The staff was great...

TAJUANA RENEE M. 
Rating:
5.0

Customer did not leave a comment.

WILLNA H. 
Rating:
5.0

N/A

SABRINA M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA FAYE S. 
Rating:
2.0

The guy working at the location the day that I rented the was so unprofessional!! He gets into it with a customer regarding a rental in which he could have handled in a manner where you show customer service. Totally unacceptable

RESHAUNDA B. 
Rating:
1.0

Customer did not leave a comment.

Sergio S. 
Rating:
5.0

Customer did not leave a comment.

Shirley D. 
Rating:
2.0

Get up off their lazy asses and help. Make sure equipment is in truck

JOHNNIE W. 
Rating:
5.0

Girl in the office was cool and friendly and got us in and out and was super nice

DAVID S. 
Rating:
4.0

Need help with answering phone... i was put on hold several time, then I finally went to the place! Other than that, i was satisfied!!

FRANCES C. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F. 
Rating:
5.0

Customer did not leave a comment.

APPLE LORAINE G. 
Rating:
1.0

Have the vehicle when I get there Have a dolly. Have cold air in vehicles. Never use this place ..

Marsha J. 
Rating:
5.0

Customer did not leave a comment.

Lakeshia J. 
Rating:
1.0

I will not go here again! The manager is completely unacceptable.

Dadrian A. 
Rating:
1.0

DO NOT DO business with this location. Hire people who are professional.

Dadrian A. 
Rating:
1.0

This location created a receipt incorrectly under my account without checking personal information. A request was made with manager to provide with supporting docs. stating mistake on Uhaul's end for liability purpose and manager Meshell Mitchell processed to be extremely rude, raised voice and hung up the phone . How can you expect great service if manager is incompetent and rude ! She could place herself in customers position in order to understand the situation. Do not recommend to anyone , they can mess with your personal information !!!! Beware !!

KARINA D. 
Rating:
5.0

Customer did not leave a comment.

Rita W. 
Rating:
5.0

Customer did not leave a comment.

sabrina m.  |  First Impressions 
Rating:
4.0

I was pleased with their service.

Cheryl F. 
Rating:
3.0

The agent that assisted us checking out was very pleasant and easy to communicate with . The store was unorganized and and completely chaotic. A day after return the truck I received and call saying the truck was never returned, again the agent assisted me in the rental help clear up the mishap in a very professional manner. It turned out that the women I returned the truck too had not check it back in properly and already rented it out to another customer . Outside of that the move fast and will have you in and out .

Julia C. 
Rating:
5.0

Customer did not leave a comment.

Chaletha W. 
Rating:
5.0

Customer did not leave a comment.

DESTINY C. 
Rating:
1.0

It took longer with phone pickup than going inside. Had to go inside anyway. Changed trucks 3 times. couldn't find truck. Finally found truck after walking around building 2 times. Truck door wouldn't close back and transmission was terrible causing truck to take a longer time to change gears. Truck used more gas because it was straining

JOHNNIE W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top