Customer Reviews for U-Haul at Camp Wisdom

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Camp Wisdom

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GEORGIA M.
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continue your good customer service

FREDERICK K.
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Customer did not leave a comment.

CATHERINE M.
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Meshell and her team are great Fast customer service. Professionals with patience and always willing to help a customer. Thank you for all the extra efforts.

KEITHIE C.
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The service was great!!!

tracy S.
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Customer did not leave a comment.

Debra W.
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👌

Melanie B.
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Customer did not leave a comment.

WILLIS P.
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Customer did not leave a comment.

Brodrick G.
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Not organized. Chaos. Unprofessional. Computers kept malfunctioning. I waited in line 25 minutes even though I did the online check in.

Stephanie G.
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Customer did not leave a comment.

daphne K.
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Customer did not leave a comment.

Kyle M.
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Customer did not leave a comment.

WILFREDO E.
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They go the extra mile, to serve your needs.

PRINCESS LEE D.
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Customer did not leave a comment.

Tonya L.
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Keep up the good work

TONJA M.
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Online system did not work so had to go through the process at counter which is counteractive and annoying during a pandemic. STAFF WAS NICE AT LOCATION!

LATASHA RENEE J.
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Customer did not leave a comment.

Elisabeth P.
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They did not have the equipment that I had reserved. Neither did the next two U-Haul‘s that I was sent to. Due to the confusion on U-Haul‘s part I was over an hour late to meet the movers. U-Haul could not have possibly made this move any more stressful for me than they did.

Kristal B.
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Customer did not leave a comment.

Stacy C.
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Customer did not leave a comment.

Gary J.
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The opening person on Sunday was Awesome she was by herself it was very busy and she took care of everyone perfectly

Jesus R.
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Customer did not leave a comment.

SHIRA W.
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Customer did not leave a comment.

SHAWAYLA Y J.
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Customer did not leave a comment.

ZACHARY P.
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Stop changing your invoices

GARY C.
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Poor knowledge on the part of management towards insurance on rental. I had a blowout on the way to bring the trailer back the manager very arrogant said I need to buy a tire. The Taryn question was very old tire. I should not have taken it but I was in a hurry and needed to get started. I was only going to go about 20 miles total I figured it would be OK. I have rented several trailers from U-Haul and experience was OK this location and manager Way below expectations. No I have directed American Express to stop payment on contract rental because lack of ability to deal with manager. I'm a senior citizen a veteran I expected better treatment than what I received

WENDELL DEWAYNE T.
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I need my receipt emailed. That's the only thing.

NATHAN M.
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Customer did not leave a comment.

Veronica L.
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Ask if they ever rented a truck before & explain about the gas & how to take a picture of where the gas range & miles are instead of sending it on an email. We are moving no time to stop & check your email. Cause my gas range was at half a tank & used 1/4 but was charged for a full tank. My mistake is not taking a picture.

Shannon W.
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Customer did not leave a comment.

Sandra P.
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Customer did not leave a comment.

BARBARA B.
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N/a

TereKa K.
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Customer did not leave a comment.

Cedric C.
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Customer did not leave a comment.

Cynthia M.
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Only place I ever use. This time my service was in and in less then 5 minutes both getting the truck and returning the truck. Everyone was on point. Thanks for what you did your job again thanks.

Steven J.
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There were too many customers for the employees to handle in a timely manner. It seemed a bit chaotic.

Myesha E.
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Customer did not leave a comment.

ALEJANDRO B.
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Open the restroom 🚽. Was a sign up NoPublic Restroom!! No even for paying Customer. Really suck

JOHN PHILIP T.
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I received a phone call two days before I picked up the truck that my preferred location did not have the equipment and had to pick up at another location. While finishing paperwork at pickup, I was asked to return the equipment at a different location than I had requested. Minor inconvenience overall.

Isaac M.
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Need more staff

Maira M.
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The young lady at the store was very nice and attentive but I had to wait an hour for the truck because someone the day before rented out the trucks incorrectly my reservation was at 9 and I didn't get the truck until 10:45

ERICKA W.
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There was only one person working and about 10+ customers waiting. Manager finally came back with her children(who were playing behind the counter), a bonnet on her head and NO MASK. Someone else from another store also came in with NO MASK. This store used to be so professional.

Alfreda B.
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Hire better people persons with people skills. And not with a Ghetto mentality, no understanding and just no customer service etiquette . And don't have no compassion about about an incident that happens due to the poor maintenance of Uhaul trucks. Please maintain those trucks at this location.

Keyonta C.
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Customer did not leave a comment.

Elmer H.
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The front desk staff was handling a tough case of someone who had a problem, so it was a rough time to be there but I felt they treated me well and got me on my way. They were also prompt and courteous when I came back to return the vehicle. Since the car I reserved was not turned in by previous customers, I received an upgrade. The vehicle was not clean, but I guess it was because it was not planned for me to get it. Overall it was a good experience.

DARREN K.
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Customer did not leave a comment.

Stephanie F.
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Service was good

Diandria B.
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Customer did not leave a comment.

Rodney A.
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Dara L.
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The Uhaul crew provided us with some awesome service. Great job!!!

DARRELL M.
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Customer did not leave a comment.

JOSE I.
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Customer did not leave a comment.

rosalind W.
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The two young gentlemen that waited on me was very helpful, polite and friendly.

DESIREE D.
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Trucks need to be properly detailed on the inside. Disappointing to always receive nasty equipment/cabs. Sticky, crumbs, unsanitary ESPECIALLY considering todays pandemic.

DAMARIS D.
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The customer service at this location was great. Ms. Michelle and her staff were very helpful and assisted with a smooth move.

Jacori C.
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First off I reserved a truck online at one particular location. And was sent out of my way to another location for pickup. When I got there, I had to give my card information 4 times before the young lady could get her computer to work. Which, I had already reserved and had a confirmation number from my previous online reservation. Was then told that I would be compensated for having to drive out my way, by reimbursing me for 20 miles which was the additional mileage I had to drive to pickup a truck that was originally only going 7 miles had the truck been available as it was stated online during my reservation. I was not compensated, and paid an additional $65 on top of the$105 rental. NOT VERY PLEASE!!

JENNIFER D.
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The employees went above and beyond to find out how to help me. They were very nice and i commend them as they were extremely busy but kept positive and upbeat vibe. They deserve the highest praise.

TRACIE L.
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Rental a vehicle from this location. Guy behind the counter shouts "Shit" as I walked in. I got to counter..guy starts coughing without his mask on. I finish transaction..go out to truck to find it unacceptable. Go back in...guy gets attitude. Then a woman come out from back...she exchanged the vehicle BUT with attitude. I will never go back nor refer this location to any of my family/friends. Your employees have major attitude problems.

Kimbely J.
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Customer did not leave a comment.

SHENICKA SHUNTA W.
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Customer did not leave a comment.

SARYNA MONIQUE F.
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Customer did not leave a comment.

LATRICE C.
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Reservations with pay options online as well as taking pictures of DL. Taking someone DL pictures using a personal phone is not acceptable.

Rachel T.
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Great

Jerinechia M.
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Better knowledge and communication !!!

Aaron R.
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Stay awesome

LADERRELL B.
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Customer service was very rude and insisted that we owed a fee even though we Dropped the uhaul off 1 day earlier than agreed upon.

SONYA T.
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The guy that assisted me was patient! He had come into work to a lot that had went in overnight at the location! He was patient and very helpful to me. Awesome customer service!!!

Martin O.
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Customer did not leave a comment.

OMAR ANTONIO M.
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Customer did not leave a comment.

sophia J.
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This little box can not hold the amount of unprofessional and unethical issues I would like warn people about this location. My complaint to customer service was not proficient and no one never reached out to me for solution either. Sad.

Rosa S.
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The lady at the front desk with shirt stated she was a general manager was very rude. At 8 Saturday morning to take good morning she scream how can I help you and I pause I ordered Appliance. Dolly was Billed for it and did not get.

Kennetha M.
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Customer did not leave a comment.

Bobby H.
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Customer did not leave a comment.

Detedrick G.
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Customer did not leave a comment.

derrick S.
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Customer did not leave a comment.

Keme W.
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Customer did not leave a comment.

Shelia C.
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Very friendly, quick and easy process Thanks again

Gracie L.
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Customer did not leave a comment.

Ruth L.
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Customer did not leave a comment.

ROBERT T.
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Nothing because everything is in place.

Gail D.
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Get some additional help . It was only 1 young lady who had to do everything herself . She maintained a good attitude.

DreNeshia W.
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There needs to be more than one person working st all times. It was totally unacceptable for to wait in line for a hour and 13 minutes for s reservation that I made online because there was only one person working. I also was given a truck that the catalytic converter was stolen off off. The trucks need to be inspected after every trip and not just looked at to see if there is outside damage and to see if they put gas in it.

Charles M.
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The ladies at the counter are AWESOME!!! I rented a truck and got to my destination only to realize that there was unreported damage to the truck that prevented me from pulling out the ramp. I went back to the store and they switched me out seamlessly with laughs and smiles.

RODNEY B.
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Customer did not leave a comment.

Jessica Y.
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Customer did not leave a comment.

carmilla B.
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Great convenient location for Harmony

TAMIRE S.
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I loved Tamire! She was working by herself and had a lot of customers at one time, but she didn't let that stop her. She held casual conversations as well as helped everyone in a timely manner. I will only go when she is there because I love her hospitality!

Infinite P.
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Easy and fast,

Jacqueline F.
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I went to the location on R L Thornton Frwy. The customer service was horrible. She never communicated and made eye contact with the customers, she was rude, no face masks and she was on her personal phone calls each time, pick up and dropped off she was still on her personal phone calls. Finally she gave no thank you for renting Uhaul. The new Representative that just started was professional than the I guess the so call lady that runs the place. Horrible customer service experience....

James C.
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Everything was good. The lady assisting me was polite and very friendly. Would for sure recommend this location to anyone in the area! Great job.

ANGELA M B.
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Customer did not leave a comment.

James R.
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I was greeted by a friendly knowledgeable Michell who quickly processed my billing and had me hooked up to the Tow Dolley in a few short moments. The lease was quick and painless with paperless process. When I returned gentleman removed Tow Dolly gave me a thumbs up and a receipt on my phone. Great experience

TASHANDA C.
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Awesome Job! Keep up the great customer service!

STUART G.
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Customer did not leave a comment.

NICHOLAS JARROD B.
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Please get the camp wisdom location some help. Long wait times

sandra R.
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??The young lady(Meshell) has Great Hospitality, Very professional,speedy and knowledgeable .We will use you guy again.Thanks So Very MUCH!!??P.S. The online Rep that helped me to arrange the Pickup was VERY Friendly, Helpful,Patient she was?AWESOME!!!????

CAROLYN S.
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Customer did not leave a comment.

AARON M.
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Meshell Mitchell is doing a wonderful job and should be given a pay raise. She is much more caring and devoted to her job than most. I think that she is the rope that holds this location together.

mark B.
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Customer did not leave a comment.

marlo W.
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Customer did not leave a comment.

Carolyn M. | Overall Experience |
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Would use again in the future.

No reviews have been submitted for this location.

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