Customer Reviews for U-Haul at Camp Wisdom

2118 reviews

7015 S RL Thornton Fwy   Dallas, TX 75232

(214) 371-2142

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(214) 371-2142

7015 S RL Thornton Fwy
Dallas, TX 75232

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Continue your service and stay innovative in serving the public.

Erma M. 
Rating:
5.0

Was good

Alton B. 
Rating:
5.0

Customer did not leave a comment.

WYQUIBBYA ANQUAD R. 
Rating:
4.0

Customer did not leave a comment.

Carlin N. 
Rating:
1.0

Real unprofessional

James L. 
Rating:
5.0

do what you're doing

ERNESTINE J. 
Rating:
1.0

Customer did not leave a comment.

DONALD W. 
Rating:
4.0

I was supoosed to be getting a call back my contract stated I would be getting a $50 credit because the truck was empty but I had to put 1/4 gas in and I only got 40 credit. I have my contract to show. I did get a call yet.

RASHEDA G. 
Rating:
5.0

Customer did not leave a comment.

VONITA C. 
Rating:
2.0

Let customer know if u are ten minutes late you get another day charge was not notified of this prior to purchase

KAVINA C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

That truck had no back lights nor top lights no inside lights only head lights and they were dim. Lock didn't work due to damage already there. A loud noise when you turn off truck. Running hot 🥵

BELINDA J. 
Rating:
4.0

Hire somebody that will pay attention to what they're doing and not disrespectful with their customers have a good attitude and you got it goin on

Cindy O. 
Rating:
5.0

Customer did not leave a comment.

PAUL LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

TOMMY H. 
Rating:
3.0

I'm a bit upset that I was charge almost 80.00 for gas that was put back in there because that's how much was in there when I got it I took pictures of how much was in there when I got it. Also as I was checking it in the website would not send my location that I was on the property. I like this U-Haul, but I don't like the over charges you put on me. So I may be a little hesitant to recommend anyone else. And I did do the check in, as I was told by an employee that your computer were messed up and had been running slow, also someone else was returning there truck while I was returning and had the same problem.

Ona K. 
Rating:
1.0

Customer did not leave a comment.

Saul R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
1.0

Stop over charging...I paid for amount and was charged again for another amount that I wasn't aware of

Kristina T. 
Rating:
1.0

Stop over charging

Kristina T. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO V. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN M. 
Rating:
3.0

Customer did not leave a comment.

Kelli S. 
Rating:
5.0

Truck hard to turn to start. After a few gigs and turns it finally turns over.

Barbara F. 
Rating:
1.0

Have additional equipment available. I've used this location for many years, but, now I will not come back again.

CAROLYN C. 
Rating:
4.0

Customer did not leave a comment.

CRUZ G. 
Rating:
5.0

Customer did not leave a comment.

Kenia U. 
Rating:
5.0

Have more trailers available so we can have more options to choose from

DARRA J. 
Rating:
4.0

I feel the staff were very helpful and welcoming.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
1.0

There was only one person working this location and the wait time was very longggggg

Roderick A. 
Rating:
1.0

This Uhaul store is unorganized and the staff is very unprofessional. They are not installing equipment correctly which could cause major safety issues. Me community deserves better.

CHRISTIE W. 
Rating:
5.0

Customer did not leave a comment.

Lamarr V. 
Rating:
3.0

Customer did not leave a comment.

Brenda G. 
Rating:
4.0

Personnel needs to be a little bit more professional with customers

LESLIE C. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
1.0

I brought the truck back at 11:00 they charged my card for 300.00 dollars and said I returned the truck at 345.not professional at all.

Ronterro M. 
Rating:
5.0

Prices are so high and hiden.

Manuel A. 
Rating:
1.0

The place smelled like a pound of weed. The staff was playing with each other and laughing instead of attending to reserving my truck. I had to repeat myself over and over because the guy helping wasn't paying attention and kept asking the same questions. At one point he ignored my questions. The owner finally took over and finished my contract. They forgot to take a lock off the truck so we had to drive all the way back to have it removed. This interfered with my time, gas, and mileage. When I call I never get an answer. I held for 30 minutes twice. I never got to talk to anyone about adjusting my contract and they still charged me for overages even though it was there fault.

LAPREA L. 
Rating:
5.0

Nothing everything was easy and efficient.

Brianna P. 
Rating:
3.0

Customer did not leave a comment.

SHAVUINA R. 
Rating:
3.0

My reservation was double booked. I got to my assigned truck and another customer was there and showed me the keys and the contract for the exact same truck. It took 45 minutes to resolve. They gave me another smaller 15' van but kept the rate at $39.99. Also, I only used half the miles I paid for which was 50...but I only recieved $2 back. Also, they kept my name on the other customers rental putting me at risk to be liable for damage or theft costs. They boasted about a reservation guarantee of $50 but did not provide that since my reservation was not available at the time I placed it. Also, the people helping us were very ratchet saying vulgar words to each other. The male called the female a fat a**! And she says to him out loud "you should have gotten c**ch** last night while atleast 5 patrons where within earshot. Also when I went to drop the Uhaul off, they were eating Crablegs at the counter, not stopping to assist me. Speaking with a full mouth for me to "just leave the keys over there. This was a horrible experience.

KETRA T. 
Rating:
4.0

Customer did not leave a comment.

CRUZ G. 
Rating:
4.0

Great location but the guy working was there by himself and getting run ragged.. He still was helpful and friendly even while dealing with 3-4 customers at the same time. Word of advice? GIVE HIM A RAISE, hard workers like him are hard to find!

Brian B. 
Rating:
5.0

Customer did not leave a comment.

LAVONDA O. 
Rating:
1.0

The man behind the counter was laying on the counter as he was helping me. He even had the nervers to put his head down in his arm while talking to us. ! I was not pleased. The truck didnt have a dolly!!!!

Jacqueline H. 
Rating:
4.0

I think you should have some kind of rebate For all-time customers 30 years of U-Haul Renee plus good in bed equipment I work the way through it I think U-Haul should have something for all time customers in Reno point system or something thank you TOMMIE since 1972

Tommie S. 
Rating:
1.0

My car was broken into at this location and I had to pay 500 dollars to get it fixed. I will never go there again.

COREY T. 
Rating:
5.0

Can't get any better!!

DOVIE S. 
Rating:
5.0

Everything were great it were just busy but the employee took very good care of everybody in a very nice manner way.

Sherylln M. 
Rating:
2.0

Employee wasn't very helpful

ARIANE J. 
Rating:
5.0

My reservation was cancelled because I was over 15 minutes late to pickup the truck. The Manager was able to put me in another truck and our move went well. Please thank her for me. May I suggest that you place a notice in your confirmation email about your cancellation policy after 15 minutes.

Dennis W. 
Rating:
5.0

Have employees to be mindful that customers are in line for pick up instead of having to wait 30min pass your pick up time.

donald J. 
Rating:
3.0

Customer did not leave a comment.

Laurita Y. 
Rating:
5.0

Customer did not leave a comment.

Inga R. 
Rating:
5.0

When I brought the truck back. I had a hard time checking it back in and what hurts is I brought it back before time. I was so proud of myself. I didn't do nothing I was supposed to do. I put the key in right place, but I didn't know to take a picture and I took almost an hour to check in. Boy do I feel dumb. It was my first time hopefully I do better the next time.

DEBORAH YVONNE F. 
Rating:
1.0

I called and reserved a 10' Uhaul at 1p as I needed to pickup 2 chairs that would not fit in my car. There was no van available. Then I was told they could give me a 15' Uhaul for the same price. I took it but was not happy with the fact a larger vehicle would use MORE gas! The Uhaul had 7/8 of a tank of gas! I put $20 in the tank before making my 26 miles drive one way to pick up my chairs. Drove the Uhaul back within a couple of hours with the tank a little more than 1/4 and was told I was being charged $16 dollars FOR GAS!!!! I will never ever use this location again! The lack of customer service is ridiculous and the wait time was even worse!

KAREN C. 
Rating:
5.0

Great customer service in a timely manner. I will use them again and again. Beanita

BEANITA D. 
Rating:
3.0

The hatch did not come down and the personnel accused me of making it happen. It was not my fault and I believe that was not the first it happened.

JANICE A. 
Rating:
2.0

Doesn't make sense why I got charged a$20 after hours drop off fee when I rented the trailer for 24hrs. I've rented trailers and dropped them off after hours at a different location and never got charged a fee. Just didn't make sense to me.

Edgar E. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
1.0

Charge by the day like most other locations do.

jeffery D. 
Rating:
3.0

Customer did not leave a comment.

SHERELL D. 
Rating:
5.0

When I picked up my reservation omg! That lady was soooo nice , patient, professional, great mood, helping everyone. She was on top of it all she's very well deserved of a raise

MARTHA R. 
Rating:
1.0

Get all new staff and better trained people

Kametra L. 
Rating:
1.0

Poor poor poor customer service. The truck had no gas in it when it was picked up. No one at the location gave any assistance. The young lady that called me was rude as hell.

Dominiqua C. 
Rating:
1.0

Customer did not leave a comment.

Brianna C. 
Rating:
1.0

The manager was very unprofessional & cursing all loud in front of customers as myself was a customer. She didn't speak and was very rude. My reservation was taken over the phone, when I arrived me and my husband had to wait for almost an hour. Then the agent act like he didn't know what he was doing. So we had to basically do another reservation. I was very disappointed in choosing this location. We was also charged for a dolly that we never received. Also the gas tank was not even full where it was supposed to be. Never again will I come to this location.

Myron M. 
Rating:
5.0

CSW was not friendly and courteous think that she should of been more customer service you don't know how a person is feeling when renting also she was on her cell phone shopping

JACQUELINE R. 
Rating:
2.0

My tire went flat 5 miles from location.... by the time I was sent help I had already made it to another Uhaul location. Horrible experience..... Missed my schedule pickup....

VICTOR LADON F. 
Rating:
4.0

Maybe have more than 1 person working. An Other location in DeSoto did not have my trailer that I had "guaranteed" online. It was going to be 2 hours after the time that it was supposed to be there. They made me another reservation here. Not happy with the online service. It took me 3 hours past the time that I was supposed to pick up trailer.

JOE B. 
Rating:
3.0

The customer service representative did not explain your company procedures properly.

STACEY H. 
Rating:
5.0

Very professional had all the equipment I ordered for my trip. Truck was ready. There was no long wait I reserved my truck online everything ran smooth, when I turned in truck it was after hours. The next day had my receipt. I will always depend on Camp Wisdom Uhaul. Thank you be safe and keep doing what your doing for the public.

TRINETTE R. 
Rating:
4.0

Customer service was excellent

FELICIA H. 
Rating:
3.0

Customer did not leave a comment.

Donnell M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARLOS N. 
Rating:
1.0

Customer did not leave a comment.

WHITTNI B. 
Rating:
5.0

Customer did not leave a comment.

Theodora J. 
Rating:
3.0

The truck wouldn't start and charge me extra day for less than an hour over my return time.

ZACHARY P. 
Rating:
1.0

your service is a pure RiPOFFF and i will never use you again first you charge me 30 dollars to put gas in to and 21 dollars for gas. you charge me $20 after hours fee when i brought the Truck back on time i am disputing this charge with my bank .

REGINALD S. 
Rating:
4.0

Customer did not leave a comment.

STEVEN G. 
Rating:
1.0

Staff very unprofessional and low tier customer service. Lady was very rude.

OMAR S. 
Rating:
5.0

My experience was a great one.

MARLON B. 
Rating:
4.0

Customer did not leave a comment.

PERRY Y. 
Rating:
3.0

Customer did not leave a comment.

DONNA R. 
Rating:
2.0

Not at this time mainly because the staff at the counter at the Camp Wisdom location was very obnoxious and I don't think professional is in their job description. Refused to put on a mask. Told us we could wait on the other person while she was wiping her nose with the back of her hand and still did not bother to use sanitizer that was right in front of her. Mind you she has been on the phone since she walked in actually holding a conversation while assisting a customer and talking about somebody in jail. I waited on the next person so ended up leaving out an hour later than my appointment time which I was there waiting. Between listening to her personal phone calls that was on speaker phone and profanity this was a frustrating (trying to upload info into the system thru the app was not working for me that day. I have used it before no problem. ) and disappointing experience. Even my storage unit experiences have been difficult in thier automated system. I scheduled a storage unit with lock. My invoice said lock was going to be in unit. No lock. Had to go chase down lock. Very disappointed in the attitude of these two young ladies.

PEGGY M. 
Rating:
1.0

Customer service terrible

LAKISHA G. 
Rating:
5.0

Great customer service

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY P. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
5.0

The staff was pleasant, efficient, knowledgeable and helpful in my planning. I would definitely recommend it to anyone needing the service.

CASSANDRA B. 
Rating:
5.0

The service agent was friendly and efficient. Will come back when I need another uhaul

BRENT COLVIN W. 
Rating:
2.0

Unprofessional. The representative asked for the same info; phone number, address, license, etc, multiple times and seemed to have difficulty with the whole checkout process. Attitude was not friendly. Very slow, took almost an hour to check out a small trailer that was previously reserved.

DAVID L M. 
Rating:
1.0

This was the worse experience ever I would never recommend uhaul again I'd give you a 0 if I could

Robin R. 
Rating:
1.0

This was the worse experience ever I would never recommend uhaul again

Robin R. 
Rating:
4.0

Customer did not leave a comment.

BRYAN JERMAINE L. 
Rating:
5.0

Customer did not leave a comment.

Latrice C. 
Rating:
1.0

The clerk did not tell me that it would be a 25.00 cleaning fee. I would have swept the small amount of debris my self. I asked the clerk to allow me to swept the van and she said no. I want my 25.00 dollars back.

DAVID LYNN M. 
Rating:
4.0

It was only one cashier and she was sweet but slow… She was trying to wait on customers answer the phone and just moving around like Tim Conway.

DONNA S. 
Rating:
5.0

Additional help during park time. The lady helping me was also helping another customer, but she was very very efficient ! Nice people who was courteous and helpful.

REGINALD KEITH C. 
Rating:
5.0

Would use again in the future.

Carolyn M.  |  Overall Experience 
No reviews have been submitted for this location.

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