Customer Reviews for U-Haul at Camp Wisdom

2,234 reviews

7015 S RL Thornton Fwy   Dallas, TX 75232

(214) 371-2142

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(214) 371-2142

7015 S RL Thornton Fwy
Dallas, TX 75232

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GWENLYN R. 
Rating:
1.0

At this location the staff is very rude and charged me for something I didn't ask for she didn't go over everything very well, I will NEVER go back to this location EVER.

Tamica H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
2.0

I keep trying to make payments on my storage because I was in the hospital and sick they wouldn’t work with me. Over charged me for the storage for $120 to $130 for a small storage and said that was on cause of the location but that was bs

JOSHUA J.  |  Overall Experience 
Rating:
1.0

Staff stole my son's ear pods.

Commalisa T. 
Rating:
2.0

Personnel was rude and unprofessional. Added an extra deposit, saying people steal our trucks.

Shannon B. 
Rating:
5.0

I wouldn't change anything it's great

DAMIANO ORLANDA S. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

KANDY P. 
Rating:
5.0

Excellent

MARIA M. 
Rating:
3.0

Hire more professional people because one girl was in the back arguing with her boyfriend. All of the customers could here her conversation.

Kamille G. 
Rating:
3.0

I returned the rental truck the same condition as it was rented and I got charged the 25 dollar cleaning fee and was also charged an extra fill up fee when it was returned with the same amount of gas. In the end was charged an extra 70 dollars.

BRYAN C. 
Rating:
1.0

In the office yes. The the person hooked up my trailer and did not screw it down. It disconnected from my truck as I was driving down the road.

BRENDA W. 
Rating:
2.0

Do you advertise $.69 a mile and you charge me 90 Nisen smile that's not right I need a refund on that please and I'll be happy customer everything else was good you don't do that in the midst of a pandemic

JOSE H. 
Rating:
2.0

Is advertised for $.69 a mile and you charge me $.99 a mile that's not right

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

The truck was a drop off from another location. Needed transmission work and cleaning.

GAYLA B. 
Rating:
4.0

AC did not work

Vernoice C. 
Rating:
5.0

Customer did not leave a comment.

WILLNA H. 
Rating:
4.0

Customer did not leave a comment.

philip S. 
Rating:
5.0

I really cant say but to have more than one person working at one time will be a plus for the company

BRUCE S. 
Rating:
4.0

NOne

LI-LENN E. 
Rating:
5.0

The process was quick & easy

Billie G. 
Rating:
5.0

Hire more staff for weekends. Those ladies need help.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Hendric B. 
Rating:
5.0

No problems

Gwendolyn J. 
Rating:
5.0

Keep doing what you'er doing.

PRESTON G W. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

DARRYL M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
2.0

It was not the staff but the store. I reserved a 15 footer with a furniture dolly, get to the store and NO dolly. This is not the first time that's happened. Also get in the truck and once into the driving about 5 minutes into the truck started making a funny sound when I take off. Due to being in a time line and the drop off was right down the street I had no choice but to make the drop off

Maria R. 
Rating:
5.0

Customer did not leave a comment.

APPLE LORAINE G. 
Rating:
5.0

Agent was very through friendly and professional

Barbara F. 
Rating:
2.0

need better training, organization and communication skills. Kelvin Wilkes was somewhat helpful.

Michelle B. 
Rating:
5.0

Helped me rent a truck even though i missbooked my pickup time. Handled difficult customer with respect and professional manner

Quinc Antany J. 
Rating:
5.0

The staff at this location was beyond helpful and professional. I would definitely refer other people and will be using this location in the future.

MARIA P. 
Rating:
5.0

Service was very satisfactory, would recommend!!!!

MARK M. 
Rating:
5.0

Nothing really... The staff was great...

TAJUANA RENEE M. 
Rating:
5.0

Customer did not leave a comment.

WILLNA H. 
Rating:
5.0

N/A

SABRINA M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA FAYE S. 
Rating:
2.0

The guy working at the location the day that I rented the was so unprofessional!! He gets into it with a customer regarding a rental in which he could have handled in a manner where you show customer service. Totally unacceptable

RESHAUNDA B. 
Rating:
1.0

Customer did not leave a comment.

Sergio S. 
Rating:
5.0

Customer did not leave a comment.

Shirley D. 
Rating:
2.0

Get up off their lazy asses and help. Make sure equipment is in truck

JOHNNIE W. 
Rating:
5.0

Girl in the office was cool and friendly and got us in and out and was super nice

DAVID S. 
Rating:
4.0

Need help with answering phone... i was put on hold several time, then I finally went to the place! Other than that, i was satisfied!!

FRANCES C. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F. 
Rating:
5.0

Customer did not leave a comment.

APPLE LORAINE G. 
Rating:
1.0

Have the vehicle when I get there Have a dolly. Have cold air in vehicles. Never use this place ..

Marsha J. 
Rating:
5.0

Customer did not leave a comment.

Lakeshia J. 
Rating:
1.0

I will not go here again! The manager is completely unacceptable.

Dadrian A. 
Rating:
1.0

DO NOT DO business with this location. Hire people who are professional.

Dadrian A. 
Rating:
1.0

This location created a receipt incorrectly under my account without checking personal information. A request was made with manager to provide with supporting docs. stating mistake on Uhaul's end for liability purpose and manager Meshell Mitchell processed to be extremely rude, raised voice and hung up the phone . How can you expect great service if manager is incompetent and rude ! She could place herself in customers position in order to understand the situation. Do not recommend to anyone , they can mess with your personal information !!!! Beware !!

KARINA D. 
Rating:
5.0

Customer did not leave a comment.

Rita W. 
Rating:
5.0

Customer did not leave a comment.

sabrina m.  |  First Impressions 
Rating:
4.0

I was pleased with their service.

Cheryl F. 
Rating:
3.0

The agent that assisted us checking out was very pleasant and easy to communicate with . The store was unorganized and and completely chaotic. A day after return the truck I received and call saying the truck was never returned, again the agent assisted me in the rental help clear up the mishap in a very professional manner. It turned out that the women I returned the truck too had not check it back in properly and already rented it out to another customer . Outside of that the move fast and will have you in and out .

Julia C. 
Rating:
5.0

Customer did not leave a comment.

Chaletha W. 
Rating:
5.0

Customer did not leave a comment.

DESTINY C. 
Rating:
1.0

It took longer with phone pickup than going inside. Had to go inside anyway. Changed trucks 3 times. couldn't find truck. Finally found truck after walking around building 2 times. Truck door wouldn't close back and transmission was terrible causing truck to take a longer time to change gears. Truck used more gas because it was straining

JOHNNIE W. 
Rating:
5.0

Really everything was excellent and very helpful to there costumer Thank y'all so much

EVERMONDE K. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE D. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
3.0

The only inconvenient part of this rental was the drop off location was changed from a location 3 miles from my destination to a location about 20 miles away. with no credit to having to drive an hour round trip to drop off the trailer.

Paul K. 
Rating:
1.0

UHAUL over charged me and said someone would give me a call in up to 48hrs and I haven't received any call??

Julian M. 
Rating:
2.0

Customer did not leave a comment.

VICTORIA S. 
Rating:
5.0

Customer did not leave a comment.

BREANNA JANAY J. 
Rating:
5.0

The staff was professional and courtesy. Quick checkin and checkout

SHAMITRAN C. 
Rating:
5.0

All was ok

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Peggy C. 
Rating:
1.0

Customer did not leave a comment.

kaleb P. 
Rating:
5.0

Check tire pressure.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
1.0

Customer service was very slow. One person sitting at the counter eating lunch while the other had 5 people in line waiting to be helped. Very slow process just to drop off a trailer.

BRYAN S. 
Rating:
1.0

Charged me for gas when the truck was empty when I picked up 16 miles in it

Anisha B. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

I must say, your employee Tommie is a fantastic worker. He has a good attitude, very efficient at his job and has a agreeable humor. Based on the interaction with him, I will use Uhaul on more occasions. Uhaul tends to get a bad wrap for customer service and based on the location of this Uhaul, I am well aware of the stigma that this location may have just by location default. This location is clean and the equipment is in operational condition. Again employee Tommie is an asset for your company.

ABEL M. 
Rating:
5.0

Customer did not leave a comment.

TAVANCE C. 
Rating:
1.0

This location is Terrible. Rye customer service was nonexistent. They were rude and didn't inform me on what to do. I had to request help 3 times when I walked in because they out back mopping the truck beds. When I returned the trailer they were to busy eating to help me. I would not recommend this place to anyone. If you go, good luck. Just remember, I told you so.

GERALD L. 
Rating:
5.0

Excellent service.

Zach H. 
Rating:
3.0

There was no AC in the truck.

LATISHA M. 
Rating:
3.0

Tell the employees that using profanity in front of customers is not proper

DENISE W. 
Rating:
5.0

Customer did not leave a comment.

PERRY M. 
Rating:
2.0

The vehicle itself was fine. However, I was not able to get a receipt itemizing I my final charges. The clerk stated that it would be emailed and I have yet to receive one. That was 24 hours ago

KATHRYN C. 
Rating:
2.0

Customer did not leave a comment.

Ollie F. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
1.0

They ran a scam on me with miles im unsatisfied and I need someone from corporate to call. The gut that helped us runs scams and he has hooked someone up before I know he charged me for someone else miles thts why he didn't bother to do a walk thru with me. I'm going to contact fox 4 news I know im not the only one with an issue someone was in there about being wrongfully charged. I should hv known

TIFFIANIE VERNEE W. 
Rating:
4.0

Great staff and very professional.

JAMES LAVELL T. 
Rating:
1.0

Really bad Customer service

BENJAMIN P. 
Rating:
5.0

Customer did not leave a comment.

Nikole T. 
Rating:
1.0

i got their about 10 pm after hours the day before the trailer was due their were homeless people their looking at me walking around the lot i have pictures and a viedo as well then i was charged for a extra day an i dont know why it was drop at I-35 an camp wisdom i will not go their anymore

ANTHONY BLANE C. 
Rating:
5.0

I was satisfied with the services that I received. No suggestions for improvement.

MARY C. 
Rating:
5.0

Customer service was great!! Professional and nice...

Derouens M. 
Rating:
2.0

Customer did not leave a comment.

SEAN R. 
Rating:
5.0

Customer did not leave a comment.

Barbara F. 
Rating:
5.0

Great service

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

JERMAINE N. 
Rating:
5.0

Me Mitchell helpful and polite

Barbara F. 
Rating:
5.0

This was my second time rental of a 10ft truck. Thank you very much for making it easy.

MICHELLE P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

DELORES MAURICE T. 
Rating:
3.0

Customer did not leave a comment.

Donnell M.  |  Overall Experience 
No reviews have been submitted for this location.

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