Customer Reviews for U-Haul at Central Ave

4,932 reviews

622 Central Ave   Dover, NH 03820
(Rt 16 & 4limited Customer parking Plan on being dropped off)

(603) 742-7817

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(603) 742-7817

622 Central Ave
Dover, NH 03820
(Rt 16 & 4limited Customer parking Plan on being dropped off)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Colleen M. 
Rating:
5.0

This truck seemed to ride worse than any truck that I have previously rented from Uhaul. Excessive bouncing when hitting normal bumps in the road on the highway. Also seemed to get poor mileage, since I had light weight in the back.

Don S. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

nothing comes to mind

Lawrence Z. 
Rating:
5.0

Customer did not leave a comment.

Ty P. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Nothing it was perfect

Todd M. 
Rating:
1.0

If facility is not open on time an email notification should of went out to everyone that had reservations. We waited almost an hour for someone to show.up

Leo C. 
Rating:
5.0

No improvements necessary

Chris N. 
Rating:
2.0

The location was supposed to open at 7 am, but apparently someone called in sick, so no one showed up until after 8 am, which delayed me. The truck smelled of cigarette smoking and when I returned it, I asked if I could get a credit for the moving pads, which I never used and were still in the plastic packaging, but the guy at the desk apologized and said he could not process a credit for that.

Joe M. 
Rating:
5.0

Everyone was awesome!! Thanks

Geri H. 
Rating:
5.0

Customer did not leave a comment.

Brice R. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
4.0

Customer did not leave a comment.

Binod G. 
Rating:
5.0

On pick up and return, attention was well maintained. Missed seeing Tom!

herb B. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
3.0

Customer did not leave a comment.

Tobi B. 
Rating:
5.0

Customer did not leave a comment.

Rick A. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Perfectly easy. Have used twice. Can check in and out quickly in person.

JOAN T. 
Rating:
5.0

nice custmore service

Purvin D. 
Rating:
5.0

Fix your tools for returning equipment after hours. I tried to use the online tools to return the equipment and it was horrible. I could not get the tool to detect my location even though location services was enabled. I could not use the camera to either scan the location bar code nor to take a picture and have it recognize the bar code. After spending 30 minutes trying to get the online tool to work I have up and used the chat function. After waiting 8 minutes for a chat operator, they told me they could not help with equipment return and to call customer service. I called customer service and the system said it would be a 30 minute wait. After 15 minutes I finally gave up and dropped the key in the drop box and left. I wasted nearly an hour trying to use the automated tools, chat sessions and trying to call customer service when I could have simply dropped the keys in the lock box and left. This was very frustrating.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

danique M. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Jessica L. 
Rating:
4.0

Everything went very smoothly for me. Thank you.

Salvatore L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

theresa M. 
Rating:
5.0

Customer did not leave a comment.

martha W. 
Rating:
5.0

Great price. Excellent customer service. Glad I rented here. Again.

Damon T. 
Rating:
5.0

Quick and friendly.

Marc D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Excellent customer service received! Very helpful.

ROB M. 
Rating:
3.0

Dropped off after hours;where to park was confusing and more instructions could have helped.

Micah L. 
Rating:
5.0

Customer did not leave a comment.

Natalie K. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

I have used this location a number of times and have ALWAYS had the best of experiences.

Anneka B. 
Rating:
5.0

Customer did not leave a comment.

Cameron K. 
Rating:
1.0

Paid cash and specifically asked once we got back if there were any extra charges or ANYTHING else that we need to pay or take care of and the guy in the shop just waved his hand all good. 3-5 days later I get a email/text I owe another 44 dollars get paperwork in order and dont just assume customers paid By card and that you can charge them later when you decide

Joshua B. 
Rating:
5.0

So great! And really excellent helpful knowledgeable member of staff. Thank you

Benjamin P. 
Rating:
5.0

Great people to do business with. Fast and courteous. Great team.

Jereme P. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
4.0

I returned the truck cleaner than when I picked it up. I also returned it with more gas, because the invoice claimed 1.5 gals would replace my 20 mile use and I pumped the 1.5 gallons, inserted the key to accessory mode and it didn't register - so I went back out and pumped another gallon of gas - at this point I had replaced 2.5 gallons for what would be a total mileage of 23 miles upon return. That was a very expensive 23 miles.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Great service

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Denise T. 
Rating:
5.0

Not renting trucks with a full tank of gas is a joke and will keep me from ever renting from UHaul again, which is too bad, as both locations were great. But guess what? I'm not up for playing "let me try to guess how much is half a tank" when I'm filling prior to returning...especially with gas prices what they are, You are scamming people with this. Nobody is going to correctly guess a half tank of gas. You're going to be under, or you're going to be over...and either UHaul is going to make you pay for returning less than you should have, or they're going to benefit from the free gas you just gave them for going over. Get it together, UHaul. Times are tough, we don't need you out here straight up scamming people.

Mathew B. 
Rating:
5.0

It was super easy.

Andy C. 
Rating:
5.0

Vehicle is terrible. Too much noise.

Alagarraj V. 
Rating:
4.0

Customer did not leave a comment.

Edward G. 
Rating:
4.0

We were charged for a hand truck that was not in the cargo van.

Robert M. 
Rating:
5.0

It's a really friendly location… don't change anything, just improve your app.

George F. 
Rating:
5.0

Customer did not leave a comment.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

ROLY R. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Olivia B. 
Rating:
5.0

Customer did not leave a comment.

susan K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

Nothing to improve, just keep up the good work

Gerardo M. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

KATHY B. 
Rating:
5.0

It was so easy, took seconds and treated great.

Diana D. 
Rating:
4.0

Pick up and return were great - our customer service rep was friendly and efficient. We did have a problem at home with starting the van, and tried to call Roadside Assistance, only to have trouble getting to a representative. We ultimately solved the problem and finished our rental.

Lynn B. 
Rating:
5.0

Excellent experience, I highly recommend this place.

david K. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

all good

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
4.0

Pickup was delayed because of national server problem. I know this not something that can be averted but it was disappointing none the less

Caren Heather F. 
Rating:
3.0

The truck had no gas but because we didn't take a picture there was nothing to do. There should be locks on the pumps so that gas cannot be siphoned.

Meredith S. 
Rating:
2.0

Make sure the trucks work properly before giving them to a customer. The one I rented had to be jumped not once but twice in the same day. The roof leaked and damaged my belongings. The mirrors fell ever time I hit a bump and the breaks barely worked.

Amanda R. 
Rating:
5.0

Friendly service, and knowledgeable advice.

Mike J. 
Rating:
5.0

Nothing to say for improvement, my experience with the staff and the truck was great! Check in and return were super easy, and the two staff members I talked to were super friendly and helpful. Thank you!

Christy H. 
Rating:
5.0

Customer did not leave a comment.

Lynda C. 
Rating:
5.0

Stay open till 9pm.

Mark P. 
Rating:
5.0

Always A pleasure

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Was very happy with the quick and friendly checkout!! Perfect! Thank you!!!

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

This is the second time I have rented from the location and I would do it everytime I need a rental. The staff is pleasant, professional and answered any questions I had. They get an A++ from me.

Toni J. 
Rating:
5.0

Can't say it enough, great staff. Friendly service, always a pleasure

Jereme P. 
Rating:
5.0

Shaun at our pick up location was awesome. Great personal service that we so appreciated. Drop off couldn't be any more simpler. The truck was easy to handle and very comfortable. Another move completed with UHaul help, thanks 👍

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Brenna A. 
Rating:
5.0

Customer did not leave a comment.

Carole K. 
Rating:
5.0

Great job. Thank you

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Tom, the general manager, was a great -- helpful and friendly. We're grateful.

dean W. 
Rating:
5.0

Nothing. Job well done!!

Don S. 
Rating:
5.0

The folks that work there always helpful.

George F. 
Rating:
5.0

I think Dover U-Haul has an awesome and hardworking team!! :)

Caitlin F. 
Rating:
5.0

Tell me how to keep the back door shut. It kept opening. Luckily my stuff did not slide out.

Michelle B. 
Rating:
2.0

I filled up the gas passed the required mark to help the next person who was to use this truck. However, when I showed up on time with a full tank, I was informed that I was NOT going to be compensated for the extra fuel. Gas is not cheap right now. So I paid over $100 just to be told that “there is no way for us to calculate how much we would owe you.” Apparently this policy is a one way street where you folks will nickel-and-dime the customer when he/she does not bring the truck back with the required amount of fuel that was presented during pickup. Yet when I come back with a full tank I am greeted with “we cannot calculate that,” and I am sent on my way. After driving halfway up the east coast non-stop, I was hoping for a little more from you guys. To be greeted with a corporate runaround phrase was less than ideal. I know you folks need to make money and keep this business alive. However, this kind of fine print bs is something that will prevent future customers. I am sure I will use this service again since you folks are the best in the business, yet I can't help but feeling like I was duped into paying more than I should have. Good day.

Trenor C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
No reviews have been submitted for this location.

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