Denise J.
Can't think of anything
Customer Reviews for U-Haul at Central Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul at Central Ave
Stephen H.
The van was like brand new. We couldn't have been happier for our experience.
Andrew D.
I'm not sure there exists any way you guys could possibly make that experience any smoother for your customer. WELL DONE!
James A.
perfect
Edie M.
The truck had a faint smell of cigarette smoke and my passenger commented on it. Not overly strong, but noticeable. Otherwise, the staff were very professional and helpful. Overall, a good experience.
Craig S.
The staff at U-Haul at Central Ave did a safety and lights hook up check for me the day before the trailer pickup. The trailer pickup went smoothly and efficiently. This was a long distance move, the trailer was newer and towed well even when encountering windy conditions.
Amanda P.
It would have been great to know that the truck I reserved didn't have a slide out ramp. What moving truck doesn't have a slide out ramp? Made things too difficult. The staff was friendly but slow.
Alina R.
Pickup and dropoff was quick and easy. The pickup truck was clean and ran beautifully.
Mark S.
The employee who was on duty was not wearing a mask.
John C.
People don't get, in general , that the estimated $$ cost is not the same as what you bill the individual's credit cart you should streamline the checkout - Payment process so that people only get billed for what they actually owe you. The $$ amount getting credited back to an individuals' account is usually an unclear inconvenience - causing confusion. Just charge the person the actual amount when they return the equipment.
Robert P.
Very little, Dover is always my go-to location. They are always welcoming walk-in reservations, always have equipment that I need, always helpful & friendly. Lots of other local stores need to learn from Tom & his crew.
Samantha G.
The parking lot & store seemed cluttered & difficult to navigate.
Robert G.
I need someone from uhaul to call me immediately please. 603.395.7124
Myron C.
Excellent service staff and equipment
Daniel P.
Many repeat visits, all smooth and positive!
Blake S.
very efficient operation
Jon Paul G.
Nothing. Central Ave in Dover is professional and courteous in renting clean rentals. Thanks!
William N.
The online UHAUL app is a bit confusing and slow....this is a corporate comment...has nothing to do with the Dover NH UHAUL location - they were terrific and I highly recommend them.
Cathy C.
We were not merely satisfied, we were ecstatic to find how easy the process was, how smooth reserving, picking up and returning....and navigating-- the pristine clean truck was! But above all that, it was the exemplary customer service--Tom of Dover was truly exceptional esp since we were new to this whole process and he calmed every jitter and went over and above answering questions, calls and giving us a beyond fair, truly a deal that eased quite a burden. The rental was not merely for a vehicle, it was a life event that for my family meant the world--and gave a mother and daughter the ability to move into a new home together after many years apart. Tom's part in this, a gentleman we were just fortunate enough to find through the internet and great reviews, is a business man with heart --THANK YOU to U-HAUL and thank you to Tom!
Myron C.
I have rented from this location before and always had great experiences this one wasn't. The clerk was less than polite and the truck received was worn out. The drivers door didn't shut properly, the shift lever didn't work properly though functional and the transmission sounded not good.
Richard W.
Your employee should be wearing a mask. It's a PANDEMIC!!!
Tanya S.
I was pretty shocked that the cost to rent this 10' truck was FOUR HUNDRED DOLLARS!!!! I picked it up at 10am, traveled about 48 miles, returned at 3pm AND had to fill the truck to full.
Craig F.
The truck was ready when promised. The gentleman behind the counter could not have been more professional, helpful or friendlier. Everything went smoothly and quickly. Perfect experience!
Bradford M.
Efficient fast friendly service. Pick up and drop off went very smoothly. I'd rent from here again.
Duane T.
Tom was great. Fast and efficient.
Michael K.
All 3 associates I spoke with at the Central Ave location were awesome. Great Customer Service.
Robert E.
Clean the cargo area of the vehicle better. The one I received was unacceptably dirty in the back, and the floor had to be lined with plastic to prevent moved items from getting dirty.
Jeffrey R.
Replace wiper blades!
Norman H.
Customer service was great. Very helpful and knowledgeable.
Tony P.
Better call center
Gerardus V.
Easier to use website, check if equipment with employee before taking it, and when returning it.
EDWIN C.
Very helpful friendly
Hilton K.
Great people working there
Michael K.
Super helpful service for me with a last minute weekend rental. I believe the gentleman I worked with was the manager and he came up with a solution for truck availability that not only met my needs but also saved me money. Great experience.
Devon C.
None of the employees were wearing masks.
Michael D.
Online experience was a nightmare. Thankfully Tom and Sam at the Central Ave location were extremely helpful! They are a great team and I would recommend anyone needing a uhaul to give them a visit.
Robert S.
Your customer service sucks...., hours waitIng on the phone to receive an actual estimate which for some stupid reason can't be done.
George F.
There were three employees in a small location. None of the employees wear masks. It's horrible and unsafe I took photos.
Martin E.
The manager was extremely rude to my friend, who is a person of color. You should probably consider not putting people in charge who are overtly racist. The young lady who checked us in was great.
Katrina G.
Not make it so you have to pay a $102.00 hold and then have to pay another $111.00 totally in over $200.00 & not refund the first $102.00 first and have to wait for that money back for over a week.
Charles D.
Have used the Central Ave , Dover Nh UHaul many times... they are accommodating, , fast, personable and have never let me Down! They are the best around!!!
Sam R.
I checked No on the second question because the truck smelled like smoke.
James F.
This was a good experience. They had trouble with the computer with the payment process and had to completely redo the payment process. Technology was at fault and not the employees. They were accommodating and helpful.
Jereme P.
Impressive streamline system in action at this location. No time wasted. “We'll be back!â€
Janet P.
New employee did very well
Daniel Day B.
I know space is limited there, but it was tough getting in the truck and backing it out with the other trucks so close. Couldn't use mirrors as they had to be folded in or they would have hit.
To Top