Customer Reviews for U-Haul at Central Ave

4585 reviews

622 Central Ave   Dover, NH 03820
(Rt 16 & 4limited Customer parking Plan on being dropped off)

(603) 742-7817

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 742-7817

622 Central Ave
Dover, NH 03820
(Rt 16 & 4limited Customer parking Plan on being dropped off)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Forgot her name at the front desk but she was helpful.

NICHOLAS O. 
Rating:
3.0

Make sure when you hook people's trailers up you tighten the ball . Went to load my vehicle and the trailer came off my hitch and Almost damaged my personal vehicle

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great staff and always very helpful

Ronald B. 
Rating:
1.0

Vehicle would not start and that cost ME money. No one answered the phone at the U Haul garage when I wanted to tell me about the vehicle. I am very disappointed with my entire experience.

John H. 
Rating:
3.0

I was told I could rent one way,when I picked it up that afternoon I was told it had to be back same day.... I ended up having to drive an extra 128 miles. The first employee was very pleasant,,but the second girl had no personality and very abrupt. I'm NOT happy !!!

JON B. 
Rating:
4.0

Smooth operation.

Salvatore L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Rudi V. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Vikas K. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
3.0

I returned the vehicle with more gas than the time I have taken the vehicle. But still I was charged $5 for fuel. I have the photos taken as a proof.

Rajesh T. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

There were 2 customers in Uhaul pick up center. Only one person available. The phone call went on some time. We, the customers were not told that she would be right with us. We just stood there about 10 to 15 min. While on call..could not tell if personal or business call seemed like business. Only problem.

Robert D. 
Rating:
1.0

Was treated very poorly If your customer service staff said one thing and did another Wasn't happy at all

David F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Start off with a full tank! Not a 1/4 tank🤗 on the 26 foot big truck!! You have to go straight to a gas station before you even get started 😳 and also the haul tow feature should be explained to people before the truck leaves the lot 😳 I could have saved a lot of time and gas if I had only used that feature when it was actually needed! Otherwise I'm very happy with U-Haul 🙌🏻

David M. 
Rating:
5.0

Customer did not leave a comment.

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Ok Service is good

Hein L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

Krystalle D. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

STEVEN RAY H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Sales person was excellent in service,friendly,and knowable!@

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

Roderick C. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The gentleman at the counter was absolutely great.

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

Ralph L. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

The fastest I have ever been in and out of a Uhaul, signing out and dropping off.

William B. 
Rating:
4.0

When I arrived to drop the truck off all the rep said to me was leave the key and we'll take care of it. The store was empty and there were no other customers on the premises. It would have been comforting if the staff person had walked out and inspected the truck while I was there and told me the condition was fine rather than just telling me they would mail me a receipt.

DANA C. 
Rating:
5.0

Fast return, took less than two minutes

EDWARD E. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Customer did not leave a comment.

Paige D. 
Rating:
4.0

A little tight for space. But workable. Good crew!

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Great experience. Helpful personnel

Linda C. 
Rating:
5.0

Staff was great and very friendly!

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Brigitte H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
3.0

No one mentioned the forms to complete before and after

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Had a new Ford Van. Was very comfortable but a little noisy on the highway. A divider between the cab and the back might have helped lessen the noise. Rode nice. Liked the ride and cab a lot better than the trucks. It was the right size for the job.

William G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
4.0

The app did not work at drop off it was super frustrating after a long day of moving

heidi S. 
Rating:
2.0

Customer did not leave a comment.

Kathryn E. 
Rating:
5.0

I have one of your blankets. On my way to return it to you. Thanks.

James R. 
Rating:
5.0

Customer did not leave a comment.

KRISTI B. 
Rating:
5.0

Customer did not leave a comment.

Noreen M. 
Rating:
4.0

Customer service was great at this location, very pleasant, helpful, and professional.

Tiffany Joyce B. 
Rating:
5.0

Again very proffessional

Larry W. 
Rating:
5.0

I said truck was well maintained, however the steering felt very loose, worse than typical for these kind of trucks.

Andrew S. 
Rating:
5.0

Short wait. Staff helpful and efficient. Online reservation was easy.

George H. 
Rating:
1.0

Employee on site was very nice and helpful. But the central system that runs all their computer applications was down so I had to wait an hour for it to come back. Very bad experience and business model.

Calin V. 
Rating:
3.0

Document the fuel correctly so you don't take advantage of someone who paid over $250 for your rental.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

S. Brian P. 
Rating:
4.0

The only issue I had was that the truck smelled of cigarette smoke. Had to keep windows open for the move.

LAWRENCE F. 
Rating:
5.0

Can't say enough good things about everyone.... great people, great service..

Jereme P. 
Rating:
5.0

Great staff. Pick up and drop off easily.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas U. 
Rating:
5.0

Staff was great

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H M. 
Rating:
5.0

Very accommodating even though I arrived before opening

PETER A. 
Rating:
5.0

My questions were answered well. The process was easy:)

Zralarm A. 
Rating:
4.0

I can't really attest to the cleanliness of the location, the representative met me at the truck and was very friendly. The lot was well-organized, though!

Griffin K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW I. 
Rating:
5.0

The front desk lady (We forgot her name!) was super reliable and super nice! Would recommend!

Hannah S. 
Rating:
5.0

Easiest and fastest in and out ever! Great folks. Courteous and efficient!

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Max P. 
Rating:
5.0

The staff were outstanding! Friendly and helpful!

Theresa L. 
Rating:
5.0

Great customer service during the pick-up and we were called 2-days in advance to be notified our pick-up location was moved to Dover.

Jorge P. 
Rating:
4.0

The back of our truck was not swept out...empty water bottles in the door. Employees were great in getting everyone signed in.

Brian David G. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Due to a misunderstanding on the customer's part, the manager at this location handled the situation very well. I would certainly use this location again and recommend it to friends and family.

Debra H. 
Rating:
5.0

The gentleman helping was professional and kind! The trailer was all ready when I arrived, clean and in very good condition.

April H. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Ashleyann T. 
Rating:
4.0

Customer did not leave a comment.

Margaret E. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Nothing. Location in Dover was amazing! Incredibly knowledgeable staff member on Sunday, a man, who knew a ton about towing and hitch repairs! Amazing. BUT…..,Your call center wait time is criminal and you should be ashamed of yourselves as a major company to let people sit on hold for 20 minutes. Disgusting. Luckily, you have have incredible staff like you do in Dover to make up for your crappy app, and disgusting, ridiculous wait times at tge call centers

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Terry V. 
Rating:
5.0

Customer did not leave a comment.

Justin N. 
Rating:
5.0

We didn't have a reservation and they took great care of us anyway. Called to extend a few hours was no problem. Great location to rent from!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
No reviews have been submitted for this location.

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