Customer Reviews for U-Haul at Central Ave

5,113 reviews

622 Central Ave   Dover, NH 03820
(Rt 16 & 4limited Customer parking Plan on being dropped off)

(603) 742-7817

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(603) 742-7817

622 Central Ave
Dover, NH 03820
(Rt 16 & 4limited Customer parking Plan on being dropped off)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
4.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

jennifer F. 
Rating:
5.0

Thank you for squeezing us in today to install our hitch. Scheduled in rochester but the truck would not Fit intheir bay. Friendly, professional! Thank you so much fora quick install. New England Pickers

ne pickers D. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

A1 top notch. Staff is very friendly and knowledgeable and helpful. We Always recommend U-Haul

TNT D. 
Rating:
5.0

Great store and personal

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

everything was great. my truck was ready when I got there. great experince

Richard M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Friendly staff, no hassle!

Mark M. 
Rating:
5.0

Very professional and helpful. Highly recommend this location.

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The truck raced when it tried to shift...might want to check the transmission; I mentioned it to the clerk.

James H. 
Rating:
5.0

Excellent customer service at location. The UHAUL website is terrible, however.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Paula N. 
Rating:
5.0

The service was top-notch! No complaints at all. It would, however, be very helpful to have a jack on the tongue of the 6x12 trailers. Fortunately a friend loaned me a floor jack.

leonard A. 
Rating:
5.0

Customer did not leave a comment.

LONNIE M. 
Rating:
5.0

Customer did not leave a comment.

janice J. 
Rating:
5.0

Customer did not leave a comment.

Alfred A. 
Rating:
5.0

The staff was Friendly and attentive. Tom finished the hitch earlier than the time I was quoted. I would immediately recommend this store to anyone who brings up needing a hitch for their vehicle.

Nick R. 
Rating:
5.0

Easy in and easy out. Also very convenient.

DANA L. 
Rating:
5.0

Customer did not leave a comment.

Ruth S. 
Rating:
5.0

Nothing

Robert K. 
Rating:
5.0

The staff was friendly and courteous

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Ryan Y. 
Rating:
5.0

Work was done incredibly quick, but totally professionally. Hitch installed perfect, wiring was tucked and run neatly and wire tied cleanly out of the way. 100% would reccomend.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

1) Make rental units available to customers at their local UHaul location. 2) If the rental is not currently at the local facility, get it delivered there before the customer requests it. 3) Don't allow UHaul dealers to hoard popular rental units, marking them only available for rental if they are returned to the pick-up location. 4) Don't permit a surcharge for pick-up at a remote location and a drop-off at a local location nearer to the customer's home. 5) Institute a policy of fairness of rental unit distribution among locations. UHaul is not a well run organization; it has a long way to go to meet the needs of its customers. UHaul does not listen to its customers or its dealers, and its website looks nice, but is hard and cumbersome to navigate.

Paul C. 
Rating:
5.0

Although I did return the trailer after hours when the office was closed, the check-in service was very confusing, and I had a lot of trouble returning the trailer. Getting the trailer was very easy, and Patrick was great. Overall, a very nice experience other than returning it.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Katelyn P. 
Rating:
5.0

Customer did not leave a comment.

Cal T. 
Rating:
1.0

I reserved a truck weeks in advance, to o LT have the location shifted the week of the move, to somewhere 45 mins to an hour away (Laconia). I changed it back to my hometown (Alton) and turns out it wouldn't have been available until 3pm, when I had originally requested 8:30am.

Angela S. 
Rating:
5.0

Excellent service.

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

karen P. 
Rating:
4.0

Don't allow on line scheduling that conflicts with store hours and availability

Peter C. 
Rating:
5.0

Friendly, helpful, prompt

Alfred A. 
Rating:
3.0

Customer did not leave a comment.

Niles B. 
Rating:
5.0

Inside dome lights did not work making it difficult to see once sun set. Do like the fact that you have a self service type of pick up and return delivery. I with you also had a flat rate unlimited mileage option.

wanda P. 
Rating:
1.0

They could not install the hitch because the installer broke the first bolt he tried to remove. He said he didn't have the right tools to remove the broken bolt, so he stopped the installation. He refunded me the labor cost of 80 dollars, but now I have to spend 100 dollars to remove the broken bolt, and have my mechanic install the hitch.

Gary C. 
Rating:
5.0

Seamless return. Personnel very friendly and helpful. Great experience. Thanks

Gregory S. 
Rating:
5.0

The people at the pickup location were wonderful! It was the customer service person who called me the day before I was to pick up the rental that was horrible! She told me I had to drive to another city 15 miles away AND still had to pay gas, mileage and tolls both ways. Her only other option was nastily "I can cancel your reservation ". No other options were offered for the original pickup location which is only a few blocks from my home. I had to look up other options on my own and call her back. Very poor manners. I am very happy I got the last small truck and the 2 people at the pickup location were very supportive.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Great Staff, gave 110% on a difficult installation.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing. Your staff st this location are amazing. Your very fortunate to have them part of the company.

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Patty K. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Great Customer Service

John D. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Lindsay M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Elliott M. 
Rating:
5.0

Customer did not leave a comment.

Denise O. 
Rating:
5.0

Customer did not leave a comment.

Callie I. 
Rating:
5.0

Customer did not leave a comment.

Cecilia C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Carole K. 
Rating:
3.0

The van was not cleaned and smelled really bad. It was not pulled out and ready for me. There was no inspection done before or after the rental. The condition of the van was extremely poor also, could not get the key out without holding up on the shifter and the steering was not good. Very disappointed in the van overall.

Conrad J. 
Rating:
5.0

The only thing I found unsatisfactory was the setting out of requirements for verification (E.G., an alternative contact AND WE WILL CALL and a relative AND WE WILL CALL). I had to set these up and notify them, then notify them again that no calls were made.

Jacki F. 
Rating:
5.0

No comment

Debra K. 
Rating:
5.0

I have alwasy been impressed with your level of professionalism and the availability of vehicles and materials for moving. Keep up the great work!

Norbert Okechukw O. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
4.0

Person there was friendly, and was in the process of actually cleaning a vehicle for the next user. The dropoff process was quick and easy. A vast difference from our awful pickup.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

ADAMC C. 
Rating:
5.0

We needed a truck for 3 hours & they were willing to give us one as long as it was back in their time frame for the next rental. Easy peesy

denise C. 
Rating:
5.0

Customer did not leave a comment.

Nichole B. 
Rating:
5.0

Friendly and efficient staff

Darwin S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Andy R. 
Rating:
5.0

Great experience. Great people - very efficient and friendly.

James M. 
Rating:
5.0

Can't think of anything

Denise J. 
Rating:
5.0

nice place

Russell M. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

This location is always super helpful and wonderful to deal with.

William L. 
Rating:
5.0

Quick, easy. Good website. And a great value for the money. We'll done!

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Very helpful staff!

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Loretta H. 
Rating:
5.0

Customer did not leave a comment.

Chester L. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
4.0

Thank you for such good service

Terry B. 
Rating:
5.0

n/a - service was great & timely despite only 1 employee working that day

Bailey P. 
Rating:
5.0

I think you have it just right. Pricing is great, pickup and drop off is great. No problem!! Thank you and I'll certainly use your services again.

Christos A. 
Rating:
5.0

Wonderful customer service!!

AMANDA E. 
Rating:
1.0

When new went to pick up the truck they had parked it behind a row of nose to tail vans and we had to move signs and barriers to maneuver the truck out. The QR code would not work and overall it was a horrible experience. Waited on hold for over 15 minutes trying to get some help.

Kurt D. 
Rating:
3.0

Be more customer friendly!

Gaston G. 
Rating:
2.0

Customer did not leave a comment.

Danielle F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top