Very friendly, fast install.
Wayne BCustomer Reviews for U-Haul at Central Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were supposed to pick up in Hudson and they switched us to Northborough. They told us they would give us 10 miles extra since we had to drive further. Well, when we returned the equipment we were u fairly charged for 11 extra miles!
COLIN MLocation is great, the online portion of this process was pretty tedious.
MATTHEW BCaitlin, the customer service rep who helped us, was extremely friendly and helpful, and went out of her way to make sure we had a great experience.
LAURA FEveryone at this location is AWESOME!!!!
JENNIFER Heverything was great!
Mrinal SThe app wasn’t working for mobile check in so I had to go inside. Everything else was seamless.
MORGAN FCheck in was quick and easy. The van was easy to drive, and I liked siting so high. Van return was also quick. PT
PETER FThe manager was relatively indifferent to the tire problem. I had hoped that due to the bad tire problem a little help on the cost of rental and return. I returned the truck in a day but paid for 4 days of insurance, but have not received credit for those days that are not being used.
NATHANIEL LI needed a ramp for loading, we were not told there was no ramp. We couldn't even use the truck because of no ramp!!!!! And yet we pd over $100 FOR NOTHING!!!! Your guy there said OH WELL, there was nothing he could do. Was playing on his cell. Didn't care!!!!
OTIS LThe truck was clean but the window handle was broken as was the gas guage.
ANNE EVery happy with the drop-off to this location. There was quite a line, but when they heard I was dropping off and had no issues, they took the key and emailed me my receipt allowing me to leave and get on with my day.
DENISE RLocating the bar code to scan is was challenging - a larger sign would make it easier to find. I had to ask an employee where it was.
Steven CYour already do the best what you do
JONATAN PLet their customers know the policy for EZ Pass and going through tolls. I hadn''t thought to ask and just drove through knowing it would be sorted out later.
DAVID Wfantastic experience every time- staff is super helpful and friendly, i rent trailers fairly regularly and always use this location because they’re so great
ISAAC Gtom as always did a great job, his team is outstanding.
RONALD BPersonnel at this location were great. Would definitely use them again
JAMES KI was pretty new to using uHaul so was a bit unsure of the process. I arrived before my 7am appointment and the manager took me right in (even though I don't think the store was open yet!). He got me through the sign-in process with ease and I was on my way in no time. The truck ran well. As a 70 yr old lady, I was able to navigate the 160 mile round trip with no issues. I did have to use GPS to make sure that I didn't run into any low overpasses, but that was the extent of any concerns.
NATALIA HThe young lady working was very knowledgeable and helpful.
JEFFREY STrailer was on site and ready for pickup. All worked as needed. Thanks U-Haul!
JAMES Fthe young lady that helped me was great. the rental worked out perfectly.
MATTHEW MEverything from reserving to return was perfect. I would change nothing. The person checking the truck out was very friendly. The person handling the return was friendly.
DENNIS SMy truck was backed into the front bumper of another truck having clearly dented the other truck.
Michael FThe associate (Tom?) was extremely friendly, funny and efficient. Answered all my questions. Truck was Fantastic !!! Easy to drive.
David MStaff as always are extremely helpful and very friendly.
BRIAN ENothing your company is the best just keep up the great work and thank you for everything.Your employees are very professional and are willing to help there customers to the fullest...
MAURICE JThe people are friendly, knowledgeable and very helpful. AAAA+++++
robert kFantastic customer service
ISAAC GTommywas wonderful. Extremely helpful
GARY SNothing always great service
Ronald PChanged to one way so as to not have to deadhead with a trailer in Friday afternoon traffic.
KEVIN CIncredible customer service
Donna DThis was a terrible experience. I’ve rented many Uhauls in the last 5 years as I have moved a lot. Number 1 I had a $15 insurance added on that I was never asked about. It was not disclosed, brought up in any conversation. Then at the end was charged $70 for fuel, when I filled it to the exact amount I had it at when I picked it up. The digital monitor read 131 miles till empty. That’s what it was filled to. Complete BS. Would never rent from here again and will be sure to tell as many people as I can not to go here. I’ve been in sales and customer service for 15 years and Uhauls employees willingly chose not to disclose important information that a customer should know upfront. I’m happily going to leave a terrible google review so people can know what they’re getting into.
SEAN AFriendly and welcoming staff, clean and well maintained equipment.
KORRA Atom was great!
MICHAEL SThe manager who we checked in with in the morning was very nice! We enjoyed taking With him and the music that was playing! We definitely appreciated his radio station recommendation!
CHERYL TGreat place as always! Tom is the best.
BRIAN CVery helpful people at pick up and return. Thanks for making it easy and fast!
GARY MI was charged an additional $75 to my card that no one at this location can explain to me. The transaction is still showing pending to my account and if not corrected by the next business day I will be contacting corporate and the police.
DANIEL BThe manager, Tom, was polite and very accommodating.
KAREN SFYI , THE TRUCK GOT ABOUT 16.5 MPG ! ( QUITE GOOD I THOUGHT ! )
STEPHEN MKeep doing what you're doing.
RANDY BThe Genera Manager was on staff at pick up and was very accommodating when I needed to change last minute. Super friendly and great service!
LAURA CThe guys working the place were friendly, helpful and prompt. Two thumbs up!
ROBERT FCheck the air in the tires of the equipment that you rent.
kevin fSmooth transaction & very friendly staff 10/1
Shira AGreat employees, very helpful and curtious
JO ADrop off was extremely easy and quick. Provided keys to the attendant and off I went. This location was easy to find, well organized and clean.
John DI rent trailers frequently and alway get the best service!!
Larry SWe were fortunate to have a new vehicle, mileage used about 1000, so we enjoyed a safe trip. The agent in the office was pleasant and efficient in getting us on our way and upon our return.
Susan FI said I was putting 45 miles on the van I only traveled 38 miles and still charged me the same $87.27 and I only used the van for 4hrs never again will I do business uhaul . No I did not use the van for moving just to take care of my monthly errands.
JON HI enjoyed doing this rental in person with a young woman. She was friendly, clearly good at her job, and went "the extra mile" to make sure I was satisfied with my reservation and making the best decision among the choices I had for the rental.
James V