Customer Reviews for U-Haul of Downtown Orlando

Rating:

1.0

The truck was blocked in, was told I couldn’t park my car there while using the truck, given a new truck that was completely on E

Rating:

4.0

Dropped off van twice and picked up once, very professional and supportive staff

Rating:

2.0

There needs to be a clear place to park both your vehicle and the uhaul rental. The place was over packed with trucks and rental units, and no customer parking at all. Being told to park across the street ended up in towing. As for the truck, the AC unit blower was out. In Florida. That's was hot... There was also a business credit card mixup that has yet to be fixed- pure mistake, but not yet fixed.

Rating:

5.0

Hands down my favorite U-Haul in Orlando the reason I keep coming back year after year. Friendly staff and great customer service every time

Rating:

1.0

We picked up the uhaul before hours. We found the key and the truck easily. But the truck was parked within inches of other trucks and trailers. We had to push the mirrors in to get the truck out and still there was about an inch of clearance on each side. And the truck we were given was so filthy! The amount of dust in the cabin was insane. It instantly set off my partners allergies and we had to spend 45 minutes cleaning the cabin. The truck was also dripping water onto us in the cabin when it was raining (we have video of that). There was a grinding sound when driving between 60-65 mph. And the mirrors kept tilting when driving and every ten minutes or so, we had to roll the windows down to push them back up. This truck is undrivable in these conditions. We paid a lot of money for this truck! We want a partial refund for all of these issues. We should not have had to deal with these issues. For the amount of money that we paid, the truck should at the very least be clean and drivable.

Rating:

1.0

Manger, at the store was unprofessional, also gave me a problem, with the truck. Would never go back to that location

Rating:

5.0

Nothin

Rating:

1.0

They are charging me 5 times. I returned the trailer and they are continuing to charge my debit card.

Rating:

5.0

Nice clean truck that drove well. The people at the U-Haul store were super nice and very professional. The windows, on the inside, were pretty dirty and streaky, making driving at night rather hazardous.

Rating:

5.0

The employees were extremely professional, and one could tell that this is their business, not just their place of employment.

Rating:

5.0

The staff was awesome. It was a great rental experience and I rent trucks all the time

Rating:

5.0

She was do nice and pretty. She smiled at all the customers she was helping before us. She moved the line quickly and thanked everyone. I've been to other locations. But this is the best customers service. The truck drove good and was clean with cold air. Very professional people work here.

Rating:

5.0

Randy was very helpful and professional. This location is convenient and busy- yet they manage it efficiently.

Rating:

1.0

The area had been congested with the driveway blocked, and many trucks not in spots or poorly parked. Made returning the truck exceedingly difficult and precarious.

Rating:

5.0

Very straightforward drop-off experience.

Rating:

5.0

Fast and efficient

Rating:

5.0

Need improve the reliability of the mobile app. It consistently has not worked for me to rent trucks. After reserving a truck, there is no clear direction on what to do to 'Pick Up Your Truck'. I had to Google instructions on the web and read through a Reddit post to figure out that the root problem was that the 'Pick Up Your Truck' button on the app wasn't working on my iPhone 17 ProMax. When touching/clicking the button, nothing happened; whereas the touching the button is supposed to take you to another screen to go through the pick up process (ie: taking photos of your driver's license, truck, etc). I had to call the location manager after business hours for help picking up my truck. Thankfully, she answered the phone and was able to manually facilitate the process on her and and text me links to add photos to finish the process. This is the second time I've had problems using the app and the first time was over a year ago (on an iPhone 13 ProMax). In this instance I had to spend a half hour navigating uHaul's customer service line to find a customer service rep to help me manually complete my rental pick up. It's incredibly frustrating that after all this time the app still isn't working, forcing me to hunt down a person to help me complete the pick up process. I will not use the app again and will consider other companies for future rental needs.

Rating:

5.0

From booking, pickup and return, customer service agents provided a "CUSTOMER FIRST" Experience. They were very professional, knowledgeable, and experienced, and provided service with a smile. I felt valued and would definitely recommend others to this location.

Rating:

5.0

Great jop

Rating:

2.0

Customer service needs work! The workers there is unprofessional and need to kno clients come first !

Rating:

5.0

Randy and the entire staff at this location are awesome. Fast, friendly, great price and service. Thank you for making it easy.

Rating:

3.0

Randy B checked me out and he is an asset to your team. Friendly, professional, efficient and accommodating! I’ll be back to interact with him again for sure!!! The frustrating thing about this location is it’s so small and you can’t park on site.

Rating:

5.0

Dylan was a huge help! Made the process very easy and was very friendly

Rating:

5.0

Easy in, easy out, equipment in good shape, staff friendly and efficient. Thank you.

Rating:

1.0

This location stole my Bluetooth trap Radio. Engine light was on too.

Rating:

1.0

Pick up was very good, it was the drop off that was a major problem. We filled up the gas exactly to where it was when picked up and I received a bill for $119. I had to call to dispute and wait for the refund the person checking the car so there was less than a quarter of a tank. We had proof and showing in a picture and if we did not, we would’ve been charged to drop off location. Manager was aware, but I feel at this time I would never drop off at that location due to the fact that the employer was not honest when filling out mileage and gas gauge

Rating:

4.0

It was my first time using the service and returning the truck there. I didn’t see any clear signs entrance/exit signs and accidentally entered through the exit. The employee wasn’t very welcoming when asking me to go back and showing me the correct entrance.

Rating:

5.0

Easy process

Rating:

3.0

I got it with a half tank....filled it up to a full tank before my trip...thinking it would take more gas .it did not....I still got charged 60.00 extra for what I don't know...

Rating:

2.0

When i showed up, they did not have the dolly or furniture tools that i requested on my reservation. Also, I saw roaches in the uhaul while i was driving it.

Rating:

1.0

The customer service was terrible. It was my first time using a four-wheel car dolly, and they failed to inform me that they offered a service to install the wheels for me; consequently, I had to do it myself. When I asked the manager, Randy, to come out and inspect my work, he refused to do so—even though safety should be a top priority. They explained almost nothing to me. Furthermore, upon arriving in Pompano Beach to disconnect the car dolly from the truck, I was met by a negligent supervisor and a worker with a sociopathic demeanor. The worker began interrogating my wife and me, claiming the process was "very complicated" and questioning why we had even bothered renting a car dolly in the first place. He displayed erratic body language and attitude, and was completely disrespectful. As for the supervisor, she refused to answer our questions, speak with us at all, or even rent me the dolly I needed.

Rating:

3.0

This location needs more 2 1/2 inch hitches to choose from. There was only 2 of them when I arrived to get my tow dolly. They also need tools at this location. The hitch I tried to purchase had a 2 5/16 inch ball on it and I needed it changed to a 2” ball. I couldn’t change it myself because I flew into town and I didn’t have tools with me. So instead of just having to buy 1 hitch I had to buy a kit and adapter to make it work for my drive back to Dayton, OH!!!!!!

Rating:

5.0

Great service! Very well maintained location.

Rating:

5.0

The staff was A+, very friendly and helpful. I was running a bit early and they helped get me on my way very quickly.

Rating:

5.0

Everything was perfect and you have really friendly staff

Rating:

1.0

The employee called me at 9am Easter Sunday morning telling me she was going to be charging me for a missing key. When i explained to her that the young man checked me in and i told him the key was on the front tire, she told me that wasn’t true and id returned it after hours. I retuned it at 4pm and they don’t close until 7pm and I described the young man id spoken to. She refused to believe me and told me she was charging me if they didn’t find the key and hung up on me. I called back to ask where the truck was and to let her know that if she checked the cameras (that I know they have) that she would see my return time. She continued to tell me that I was wrong and she was going to charge me for the key. I told her that I felt like they are running some type of scam and this was ridiculous. She continued on and then hung up on me. She needs a refresh lesson in customer service and now that Gary is no longer there, I will no longer be using this location because that girl has been very rude to me before. Gary was the only reason I still use Uhaul and will be considering switching to Enterprise after this interaction. In addition, I received an email about 30 mins later that was a contract for an entirely different costumer. So not only does she need a lesson in customer service but operations as well.

Rating:

3.0

Make sure the truck has gas in it because the one that was given out to me didn’t have any.

Rating:

5.0

Dropping off the equipment was easy and flawless. The assistant that helped with the drop-off was excellent!

Rating:

1.0

Call me if you can

Rating:

5.0

This location staff was extremely professional, proficient, knowledgeable and courteous. Great job great Team

Rating:

4.0

Dry the driver side floor

Rating:

5.0

Todo está perfecto excelente servicio

Rating:

5.0

N/a

Rating:

5.0

Everything was good! The location is very crowded, though, and driving out without scraping anything takes skill and concentration.

Rating:

4.0

The wiring on the trailer was a little loose, the pickup location was overcrowded with trucks.

Rating:

5.0

Very helpful employee's and good communication from all of that team! 5 stars 🌟

Rating:

4.0

Parking is an issue. No available parking spots when I arrived. Entry into the facility is also an issue. Narrow entry from Gore because of a truck parked in the only entrance to the lot.

Rating:

4.0

The lot was too small for all of the trucks and trailers parked there.

Rating:

5.0

Excellent service and a good experience. Great staff.

Rating:

5.0

I had reserved an appliance dolly but none where available when I got to the store and was not informed of this prior to my arrival

Rating:

5.0

The entire Excel service is excellent. One of its greatest attributes is its helpful, friendly, and always willing staff, and that's invaluable to a company. Thank you.

Rating:

5.0

I will be utilizing their services again. Every procedure was handled with professionallism.

Rating:

1.0

Briefly: at truck and dolly pick up neither were availiable after reservation made for over a month. The explanation, someone got there before me so now there none availiable. Manager saw what happened and acted as if this ok. The girl at front was more helpful than the manager, being patient and trying to find solutions. Upon ret, there was no space to leave the truck so I had to take it with me and ret the next day. I have used Uhaul since the 80's never seen such a poor service there.

Rating:

4.0

Don't allow homeless to loiter.

Rating:

5.0

Very easy and useful!

Rating:

5.0

Gary and his staff are always very accommodating. Definitely recommend!

Rating:

5.0

The lady I worked with at this location at the time of pickup was professional, courteous, and efficient. She made the experience easy, and was very helpful. Please share this positive feedback with her - it's always good to know when you did a great job!

Rating:

5.0

The truck seemed to have a bad transmission but I don’t know much about big trucks. I only drove 12 miles round trip thank goodness. And the door lights said doors were open and they were definitely closed. Other than that it did the job. The staff was friendly and efficient. Would definitely recommend this location for your rental.

Rating:

5.0

Great customer service! Thank you!

Rating:

5.0

Great job

Rating:

5.0

Everyone was very attentive and super helpful I wish I could’ve got the name of the first gentleman he had a buzz cut and dark green around 6:20pm shirt very nice guy! Both drop off and pick up was stellar will always use U-Haul!

Rating:

4.0

Gas tank was 1/4 filled when I picked up truck. Only received $26 credit upon turn in. I believe credit should be more since we returned truck with more fas in it and when I rented truck- the rate I paid assumes a full tank of fas on pickup.

Rating:

2.0

Charged me upfront then charged me another 100 after i returned it. no other further charges were mentioned when i purchased in person and when i tried to call no one answered the phone.

Rating:

5.0

Location is FULL of trucks! Very polite young man made it super easy to return. So easy that my husband had to ask if that was all we needed to do. We had our accurate receipt emailed within literally a minute! Would use again!