Customer Reviews for U-Haul at Citrus Bowl

2,846 reviews

840 S Orange Blossom Trl   Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

(407) 422-7350

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(407) 422-7350

840 S Orange Blossom Trl
Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Good job for the team

ANDRE J. 
Rating:
4.0

Great staff!! Thanks

HENRY H. 
Rating:
5.0

Customer did not leave a comment.

NEREIDA R. 
Rating:
5.0

Trevino is one of the employees there. He went above and beyond for me. Totally changed my perception of uhaul and their services.

THOMAS B. 
Rating:
1.0

have vehicles fully operational by checking Lights, oil and cleaned before renting it out to customer and report true statements fuel and condition vehicle was returned to location.

markita G. 
Rating:
5.0

Customer did not leave a comment.

ROSHEENALE SHAND S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

KURT S. 
Rating:
5.0

The gentleman that waited on us (Gary, I believe) was very accommodating. The truck we reserved was not available, but he upgraded our rental for the same cost. I would recommend this UHaul store!

Michael F. 
Rating:
5.0

The staff at this location was excellent. They were very professional and helpful and attended to all of our needs

ZACKERY C. 
Rating:
4.0

Customer did not leave a comment.

ADELINE C. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
2.0

I was given the gas tank on the E mark level, which I was supposed to return it the same way I found it. My friend who was helping me told me to take a picture of the gage as proof of the gas tank was not on the 1/4 mark level, but I didn't do it because I was a little lazy. When I returned the vehicle, I put $10 gas in the tank that was almost reached 1/4 of the tank of the vehicle. The associate called me and told me that I returned the vehicle with less than 1/4 of a tank. I told him that I even put more gas in the tank than it had before. That guy threatened me and told me that if I didn't take the truck and fill in the tank to put it at 1/4 of a tank, He was going to charge me $39 extra. I said to that unprofessional and nasty man that, I found the tank on the E mark gage level, and I also told him that since he had insisted that I put more gas in the truck to avoid being charged $39 extra, I would go with the truck and put more gas, to put it at the 1/4 level. I told him that If I had listened to my friend when he told me to take a picture of the gas gage, this would not have happened to me. I told him that I will never make this mistake again. That guy cheated me, and I am not very happy with what he did to me.

JEAN- ROBERT S. 
Rating:
5.0

Just keep things as they are

HARRIET D. 
Rating:
1.0

Bad customer service the truck wasn't ready it was in the middle of other trucks. They wouldn't move it for us. No gas in the truck. Dirty truck. Bad experience overall.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

TAWNYA T. 
Rating:
5.0

Customer did not leave a comment.

LEE W. 
Rating:
3.0

I was only instructed by owner to come to middle lane the young lady who checked me in gave me no instructions on procedure to take out or return equipment,took over hour to reach customer service to return equipment and that representative was no better, will be looking for another carrier in the further if needed

YANCEY B. 
Rating:
3.0

The lady at the counter was real nasty toward us and a really bad attitude. The gentleman that helped was outstanding

RANDY K. 
Rating:
5.0

No improvement needed it was super quick to rent it and the lady at the desk was very helpful in explaining everything and answering any questions i had.

KAILEE B. 
Rating:
5.0

Excelente

jose S. 
Rating:
5.0

Customer did not leave a comment.

ASTREL A. 
Rating:
3.0

Customer did not leave a comment.

Meghan M. 
Rating:
5.0

So helpful! The manger worked with me and had great customer service

RHONDA J. 
Rating:
5.0

Wonderful service! So professional!

jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

Alton H. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

This place is better than the one I picked up the trailer from.

SHANE H. 
Rating:
4.0

Customer did not leave a comment.

DAVE P. 
Rating:
1.0

Customer service manager and worker that was on duty very disrespectful and rude they should not work for customer service i was very dissapointed

DANIELLE L. 
Rating:
5.0

Excellent service

JUAN M. 
Rating:
5.0

When it rained the passenger side seat belt got very wet water was running down we could not use the seat belt. But we did report it when we returned the truck

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

AUSENCIO S. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
4.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Outstanding - as usual…excellent location to rent from.

DANIEL R. 
Rating:
4.0

Customer did not leave a comment.

LUZ IVETTE P. 
Rating:
3.0

Customer did not leave a comment.

AARON S. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
4.0

This is not the location I was originally sent to by Customer Service. I had already exhausted my search for a AT at many locations on Sunday and was ready to leave to return to SC. Your CS representative called me personally and assured me that she located a AT for me and confirmed it was what I needed, but could not pickup until the next morning. I made the appointment for 9:30 am to the AK Kustomz located at 2765 Belco Dr., Orlando (res# 83059082) I had to stay an unexpected night. The next morning after a 30 minute search the location turned out to be a body shop with no Uhaul markings. A shirtless young man with his underwear exposed and sweatpants at the bottom of his cheeks greeted me in parking lot. Once in his office I detected a strong odor of marijuana combined with burning scented insence. Needless to say he did not have the AT I was contracted for nor did he even rented the type I specifically asked for. He referred me to a location about 2.5 miles from him. This trip was also unsuccessful. The vehicle I was to towed was located on Orange Blosson Trail. On the way back there to let them know I would have to make other arraignments for another date, I saw this U Haul location and stopped in. The mgr. (Gary) was very professional. This is only why I rated this place. But very displeased with the U Haul Customer Service rep that called me Sunday afternoon and caused me to loos a day's work. I wasn't able to leave Orlando until 1:30 pm, when I had a 9:30 am. I seriously like to make an complaint or speak with the Orlando District Rep.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Adeline C. 
Rating:
5.0

Customer did not leave a comment.

Dupson B D. 
Rating:
5.0

Customer did not leave a comment.

Linnoshka V. 
Rating:
3.0

The parking lot was so packed we had to make up a parking space in the back and then we ended up blocked in by someone else who came to turn in their truck. I think maybe designated spaces may be best.

SHANNON C. 
Rating:
5.0

The staff at this site were extremely helpful!

Keisha M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN V. 
Rating:
5.0

This was my first visit. And the staff was very patient with me, and friendly. Keep this up

JANICE H. 
Rating:
5.0

Excellent service inside the store and outside all the people it's Excellent

JUAN M. 
Rating:
3.0

I started at Sergios auto body shop off church street in Orlando and they did not have the keys to the UHaul even though I had made this reservation two weeks in advance. They were completely unprepared and I had to go to a different location to pick up a UHaul and I did not even get the one I needed and they tried to up-charge me for a bigger UHaul even though I had rented a 9ft and that wasn't available and they only had 15ft. It was a horrible moving experience, and I was late to my check-in time. You guys should revoke Sergios UHaul license, as apparently this is not the first issue UHaul has had with them.

SYDNEY H. 
Rating:
5.0

Great service and very friendly staff, Gary provided excellent customer service.

JENCY T. 
Rating:
1.0

Just make sure to check this location and that everything is in order and available for customers picking up there

GARNETT A. 
Rating:
1.0

Customer did not leave a comment.

Luccio H. 
Rating:
5.0

This location is clean, well-equipped and runs efficiently. The van I rented was also one of the nicest u-hauls I have ever rented. Thank you.

Lisa B. 
Rating:
5.0

Great manager and customer service

JAMES O. 
Rating:
5.0

Truck needed an oil change and steering was loose.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

LEVENE C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
3.0

Customer did not leave a comment.

Abegail R. 
Rating:
2.0

I had to wait for them to find a truck, redo my paperwork. Lady handed me the keys and told me to look for the truck on the lot. The truck light stated oil change needed and ran rough. Airbag warning light on. In the past they used to bring the truck out and cool off before you got in. They also refuse to remove the dolly which is a huge problem for us loading our food pallets. We have to manually load because of this unacceptable problem. We are looking for a company to work with us instead of against us. We also don't think their music is appropriate.

Karlette K. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS S. 
Rating:
1.0

My original drop-off destination, per my original order was at a different location. When I showed up to drop off my truck, the place was closed. It was supposed to be open per the office hours on the door, but no one was around. Then I proceed to call to get new drop-off location which was took awhile because I was waiting on hold to speak with someone regarding my issues.

DOUGLASS H. 
Rating:
2.0

Extra charges that didn't make sense.

Makhara C. 
Rating:
3.0

Lines too long. Nice people. Parking lot too small.

John P. 
Rating:
5.0

The truck drove like a dream. And the professional staff was exceptional helping me with pick up, and drop off was a breeze. This location was amazing. Thank you again for all your help.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

The truck I rented had mechanical problems ... it kept stalling and was running rough .. kinda disappointed in this location for sending a truck out like this and when I said something when I got back back they took 8 dollars off the bill...really? It cost me 250 in lost time on my job wait for the truck to start

EDWARD B. 
Rating:
1.0

Was guaranteed I would have an open 6x12 trailer. I called day of to confirm placed on hold never talked to anyone. When I arrived my trailer was NOT available. I was offered something smaller and was going to be charged MORE than double than what I was originally wanting. She gave me the rate I originally was quoted after asking (woman was very pleasant to speak to). I'm only disappointed in Uhaul. This really wasn't the biggest issue but verbally I said I wanted to take it to another location to return , when I got there they only refused after seeing the agreement (that I never signed) that said I would return to the original location. The other location then lied and said they couldn't accommodate the trailer even when they were just about to take it off the hitch and I said I would even pay the extra fee.

ROBERT R. 
Rating:
5.0

It was excellent service thank to your team

JIMMIE W. 
Rating:
5.0

I have a serious issue with one of your dealers. I had a reservation (Reference number: 21039493 Aug 7th One Dollar Depot 6112 Forest City Rd Orlando, FL 32810), went to pick up the trailer and your dealer refused to rent it to me. Stating my birthdate was incorrect. I had my id, printed reservation, everything showing who i am. He was more interested in selling beer to someone who walked in, rather than speak to me. I worked for U Haul 10 yrs ago and would NEVER treat anyone like that. I rent A LOT from U Haul and never had this experience. How this person has a dealer license is beyond me. You should get some secret shoppers and check your dealers. This is completely unacceptable.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

AXEL G. 
Rating:
1.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
4.0

Customer did not leave a comment.

ashely H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Awesome customer service by the personnel at this location. Transparent with extra fee regarding gas. 10 stars.

Kerry R. 
Rating:
5.0

Excellent, Excellent, Excellent A+A+A+ Manager was friendly and happy to help. Mechanic went above and beyond. Thank You Very Much

Jose M. 
Rating:
5.0

Customer did not leave a comment.

HARRIET D. 
Rating:
5.0

Customer did not leave a comment.

MINA M. 
Rating:
4.0

There was no windshield washer fluid. Completely empty.

KATHRYN H. 
Rating:
5.0

Aside from the truck not being clean and had a horrific odor I would still recommend this location simply because the customer service was impeccable!!

Shirley S. 
Rating:
4.0

Please update the phone number on their website!!!!!!!!!!!!!!!!!

CLEVON C. 
Rating:
5.0

The problem is , the right and mirrors can not be adjusted neither by hands nor by buttons. The mirrors are fixed, and they cannot be moved at all which makes it difficult to see the road and the cars that are on the road. It's very easy to get into an accident if these problems are not fixed.

JEAN- ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

FELIPE R. 
Rating:
2.0

Not enough representatives to help consumers

ANDREA O. 
Rating:
2.0

Customer did not leave a comment.

DURONAL M. 
Rating:
5.0

Very quick service.

Wilfrid F. 
Rating:
5.0

Friendly, fast, and efficient…all with a smile!

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
4.0

they didn't have dolly I needed at the location so they sent me to another location that charged me a second deposit of $60.00 for a dolly

TERESA S. 
Rating:
4.0

Only one person was managing the desk, a second staff member would help process rentals more quickly.

LYNDON F. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN S. 
Rating:
5.0

Customer did not leave a comment.

Eliane R. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
1.0

I was charged extra for fuel, even though I returned the truck with the same amount I received it with. I want the fuel charge returned. I paid to put fuel in the truck.

WISE M. 
No reviews have been submitted for this location.

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