Customer Reviews for U-Haul at Citrus Bowl

2711 reviews

840 S Orange Blossom Trl   Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

(407) 422-7350

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 422-7350

840 S Orange Blossom Trl
Orlando, FL 32805
(Two miles from downtown on the corner of Gore st and OBT)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NEVILLE M. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
5.0

Very easy to drop off ! Nice crew.

RAJAGANESH R. 
Rating:
4.0

Customer did not leave a comment.

ALBERTO G R. 
Rating:
4.0

Easy drop off and nice guy managing it. Made it quick and painless.

Kevin M. 
Rating:
2.0

Customer did not leave a comment.

DERON J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer service excellent all reps and manager were very attentive for taking care of my needs

ANGELO E. 
Rating:
1.0

Your guests should not be subjected to smoke of any kind in your vehicles. In 2020, 500,000 people died from tobacco use. I had to subject my body to second hand smoke and I am not a smoker nor do I even wish to be. When I arrived to my destination, my wife said that my clothes reeked of smoke and I had to wash my clothes and take a shower immediately upon arrival. It was the most disgusting feeling that I have ever felt in my entire life. Absolutely disgusting. I understand that you cannot control customers smoking in the vehicles, but it is your job to make sure that you do not subject your customers to dirty vehicles especially a vehicle that has been tainted with smoke of any kind. I have no problem handling this with a higher up in U-Haul if this issue is not made right. You subjected me to a death and carcinogenic product according to medical professionals. I expect a full refund for being subjected to an unclean vehicle.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
3.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Ingrid A. 
Rating:
5.0

Customer did not leave a comment.

stewart H. 
Rating:
5.0

Customer did not leave a comment.

Rutha B. 
Rating:
5.0

Customer did not leave a comment.

KNOLLY E. 
Rating:
1.0

Phone calls are never answered no matter what time of day. I got charged for packing blankets even though the location did not have any in stock. I was not refunded.

KATLIN S. 
Rating:
5.0

Customer did not leave a comment.

INGRID A. 
Rating:
5.0

Customer did not leave a comment.

SHANE P. 
Rating:
3.0

I had a bad experience returning the rental. I was a little over and hour late instead of paying for 1 hour fee I was charged a whole extra day this was my first experience with uhaul I could not believe I was not told that when picking up the truck I took it for 24 hrs. I feel I was overcharged. And that was unfair if I was forewarned I would have made sure I brung it UN before time. I ran into traffic got charged double .

TINA P. 
Rating:
5.0

Outstanding customer service. Thanks

JANICE R. 
Rating:
3.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

As soon as I pulled up they where helping me right away.

ALAN P. 
Rating:
5.0

Customer did not leave a comment.

CARNELL H. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA M. 
Rating:
2.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Yvonne G. 
Rating:
4.0

Customer did not leave a comment.

Angel C. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

I have been going to this location for over 15yr. and the staff at this location has ALWAYS GIVEN ME THE UPMOST RESPECT...

OLIVIA M. 
Rating:
5.0

The original drop off was at 1220 W. Church, Orlando: we could not find the place by GPS and the area was kind of intimidating. We were so relieved that this location (840 S. Orange Blossom) was within a mile and it was a UHaul Center! very easy to drop off after hours and I felt safe leaving the truck there!!

Susan A. 
Rating:
5.0

Beautiful people very friendly

DEUSMAR B. 
Rating:
5.0

Customer did not leave a comment.

AMPARO P. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah F. 
Rating:
5.0

Customer did not leave a comment.

VIDAL V. 
Rating:
5.0

The guy who greeted me at pickup did great managing two check outs at once. The two ladies who accepted my key at check in were fun., too. I really like the phone-based mechanism for check out and check in.

Randy B. 
Rating:
4.0

Customer did not leave a comment.

ANDREATTA J. 
Rating:
5.0

Everything was very good.

KEITH B. 
Rating:
4.0

The windshield was dirty (bugs and film on glass) The inside of the cab was filthy. I regret that I was so focused on learning where everything was to safely drive the truck that I pulled away from the lot and realized about 5 miles down the road how dirty it was. I took photos and plan to show the manager at this location tomorrow. I did point this all out to Nick at the location where the truck was dropped off. He assured me the next person would not have to get the truck in that condition. The storage area was emasculate.... so obviously they do know how to clean properly. I honestly think it was missed entirely. With Covid, I really felt uncomfortable.....and the concern for my health safety was null and void.

CORINA M. 
Rating:
2.0

Dollies reserved online were not available. I was told that the online reservation does not take into account inventory when it allows me to reserve these items. Not having the expected dollies completely changed the logistics of my move. Also, the truck was on empty when my rental started. So, the first stop I had to make was to a gas station, putting me behind schedule. When dealing with an established brand, I was shocked that these details weren't ironed out. Seemed like amateur hour.

MICHAEL M. 
Rating:
4.0

Proper maintenance on vehicles.

Tristen R. 
Rating:
3.0

We made the reservation for the new cargo van. Even explained this to the receptionist over the phone. We got there and they gave us the old cargo van. Big difference. Handling, visibility, riding experience, etc. Being on a schedule, we didn't have time to run around and find what we had reserved. Very disappointed in this transaction. Would never have rented this uhaul knowingly. Not proper business. Will not recommend nor return to uhaul.

KRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
1.0

Customer did not leave a comment.

William C. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
2.0

I'm Being Charged $25 For Fuel That I Left In The Truck!! That Is Not Cool.

Ankeria E. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Wendell provided excellent customer service !

RICHARD R. 
Rating:
5.0

Wendell does a fantastic job. Thank you Wendell.

ROBERT H. 
Rating:
5.0

My uhaul was infested with cockroaches.

Alison H. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE C. 
Rating:
5.0

The gentleman that check me out was absolutely wonderful and helpful. I wish I knew his name to give him many praise!

MARSHAE C. 
Rating:
5.0

The reps were courteous and fast!

JANEL J. 
Rating:
5.0

Customer did not leave a comment.

dominique G. 
Rating:
5.0

Customer did not leave a comment.

TYRONE M. 
Rating:
5.0

It was busy bit the young man did an excellent job balancing

ANGELLIA W. 
Rating:
2.0

The staff is clueless about what going on.

Sheryl S. 
Rating:
4.0

I was satisfied Truck I rented Was good , the fuel consumption , depends on the load and trane you drive, but it did its job , brought my belongs to its destination safe no damage, thank you , U Haul!!

RICHARD W. 
Rating:
5.0

There were cockroaches in the vehicle. Luckily the staff handled the situation well and discounted our service. Staff was wonderful and quick, but better inspections of the vehicles may be needed (especially because cockroach infestations happen regularly in Florida).

India G. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Your truck really need some maintenance. The service was awesome

Nuri M. 
Rating:
5.0

The staff was friendly and very accommodating. I appreciated the care we were given. Great customer service!

MICHAEL D. 
Rating:
5.0

Nothing needs to be done. All is well

GENE L. 
Rating:
3.0

The inside of the truck cab was filthy, not cleaned, not sanitized per Covid-19. I spent 30$ of gas in it on return date although it wasn't on full at pickup from store (just 3/4 full). Staff/Employee named Wendell was great in helping me secure my rental for 20 hrs. But the facility needs more staff and maintenance of their rentals.

CARMEN T. 
Rating:
5.0

Everything is top of the line. Customer service is great. Rental Agents are professional, attentive, and courteous. They just need to continue doing what they do! A special thanks to all the crew at Citrus Bowl UHaul!

DONALD J. 
Rating:
4.0

Customer did not leave a comment.

JEZREEL B. 
Rating:
5.0

Customer did not leave a comment.

DRAGO G. 
Rating:
2.0

Customer did not leave a comment.

CHRISTINA O. 
Rating:
3.0

Customer did not leave a comment.

Vanessa M. 
Rating:
4.0

When I used this location the staff is always very very friendly, and the vehicles are always maintained clean and very mechanical function, this is the only U-Haul that I always use..

OLIVIA M. 
Rating:
1.0

Have someone at the desk/in the office. The app wasn't working when the first attempt was made to rerun the uhaul, and I waited for 10 mins, and no one ever came.. I then had to wait until I was off work to attempt another drop off which I was then charged for another day

Meghan B. 
Rating:
4.0

Customer did not leave a comment.

Jeannine C. 
Rating:
3.0

Andrew was very professional and knowledgeable. He was a pleasure to work with I appreciated very much. Thank you.

james S. 
Rating:
4.0

Easier access to get inside the parking lot, it was difficult to maneuver

JEREMY B. 
Rating:
4.0

Customer did not leave a comment.

JULIO D. 
Rating:
3.0

Customer did not leave a comment.

Enrique C. 
Rating:
1.0

Get Better Employees! Unprofessional Asf! I Reserved A 10 Foot Truck....Got The Keys And Truck.....Lady Comes To Me And Say “I Rented That Truck Too” ......They Gave Her The Truck,Gave A A Bigger Truck Then I Needed,Didn't Do A Walk Thru On Either Truck,Made Me Pay For Milage I Didn't Do.

Devante P. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
2.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Great employees the young man hooking up the trailer was great

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

TONYA D. 
Rating:
5.0

Wendell and Anthony do a great job!

ROBERT H. 
Rating:
5.0

They were very flexible with the extension of my rental. I was in and out when I arrived to pick=-up my rental.

Hope G. 
Rating:
5.0

Customer did not leave a comment.

GENELL P. 
Rating:
5.0

None that I could think about.

GLORIA B. 
Rating:
5.0

Customer did not leave a comment.

ERROL L. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

DRAGO G. 
Rating:
2.0

I didn't drop the truck off. it was picked up from my house as soon as Uhal had time to pick it up a day later. the truck was towed. i didn't drop it off anywhere. it was too unstable for me to drive. over 3 hours for a 2 hours drive. that's just not right. and i have to put a drop off location that i didn't go to. what is wrong with you guys. i want my money back.

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
1.0

I will never use or recommend UHAUL to anybody ever again. UHAUL canceled my reservation on the day of my move without informing me only to find out when I showed up to pick up. Did not have the equipment that I needed and had reserved a week in advance. Called the 1-800-UHAUL and they then apologized and sent me to a 2nd location. Only to arrive and have the person at the counter look at me and say “I have no idea why they sent you here? We don't have the equipment you are looking for”. Called the 1-800-UHAUL again (2nd time) and now I was sent to a third location. However the women was gracious enough to inform that it was only 5 miles away. What she didn't take into account that the 1st location was 5miles from my home, the second location was 5miles away from the first location and 3rd location was 5miles away from the 2nd location. So I had to drive a total of 30miles round trip (twice...once for the pick up and then for the return) for no other reason than people not taking pride in doing their jobs correctly!!! But for all my trouble she was nice enough to email me a $15 credit certificate to use so that it would help with rental. But of course when the person checking me out took my payment the certificate number that was emailed to me did not work. Overall UHAUL lost my business. As well as everyone that I know will here of my experience. Heck I may just stop strangers as they walk and tell how shitty my experience with UHAUL was. Thank you UHAUL for making an already stressful moving just that much more stressful. Never again...... Former customer...

Paul M. 
Rating:
5.0

Ok

Lynn A. 
Rating:
4.0

Customer did not leave a comment.

PRINCESS S. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel G. 
Rating:
5.0

The rep to help me was very professional expeditious and very friendly I'll use you guys again

jon F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
No reviews have been submitted for this location.

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