Great customer service! (The call center is very "confused", they called, said equipment was not available and schedule other equipment at another location. Drove to the "other" location to find that I was given the wrong information, my equipment was at the location I wanted!)JOEL M.
Customer Reviews for U-Haul at Curtner Ave
San Jose, CA 95125
(@ Almaden Expwy)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.STEVE D.
Customer did not leave a comment.CORINA L.
Customer did not leave a comment.STEVEN S.
The odometer reading was wayyy off when I first got in the car and even after I took a picture Of the actual mileage the tech still almost charged me for 3x the miles I drove. Luckily we fixed it quickly by looking at the picture I took at pickup but it can be easy for someone to miss. So just be more accurate with the mileage on the cars.AFSHEEN M.
Fuel was below empty on the truck so I had to rush to find a gas station that could fit the truck. Other than that everything was good. The guy who checked me in and out was great.JAMES H.
It really saves time to complete the check in online before picking up the vehicle. I did and was in my reserved truck in less than 10 minutes. That was after being in line behind a customer who took at least 20 minutes to rent their vehicle.RITA T.
Customer did not leave a comment.Tracee A.
Customer did not leave a comment.April L.
Facility was clean and representative was knowledgeable and well versed in process.Joseph M.
Customer did not leave a comment.Fei W.
Customer did not leave a comment.THOMAS L.
Customer did not leave a comment.JOHN J.
Truck was shaking...needs tank cleaning or check engineBAHA S.
Lay back and Great Customer CareSIONE T.
Customer did not leave a comment.John M.
Customer did not leave a comment.EUGENE F.
Customer did not leave a comment.Katherine V.
Customer did not leave a comment.SKYLER B.
The team here and at Tully were very helpful, and went above and beyond in recommending the right options and helping with setting up wiring, and return.VASUDEVAN M.
Customer did not leave a comment.David R.
Your booking and reservation system is an actual embarrassment. Not knowing if you will have a truck to move with until the day before is absolutely absurd!!RYAN W.
There are people that go in there that have personal problems and there destroying your boxes no need to be there kind of scaryRIGOBERTO V.
Accepting cash in the form of a deposit would certainly help some customers who don't have any type of credit/debit card. I noticed that a customer was taking fairly long because they had this issue and were trying various types of cards that turned out to not be acceptable.Jesus H.
Everything was done well and prepared for us even though we had to again specify for at least the third time that this was a one way rental to Gilbert, Arizona and not a round trip that would return to the Bay Area drop off location in Fremont. The staff at the Curtner store got this changed as it repeatedly defaulted back to returning to Fremont. He finally got it to accept the one way rental to Arizona.Robin E.
Have an actual customer service representative answer the 1800 u-haul number.CHRISTIAN V.
Not much, it was pretty seamless!Douglas L.
Customer did not leave a comment.EFREM S.
Very nice professional employeesJOVITA L.
As I was waiting in line, separated by at least 6 ft guided by the floor signs, a young man entered the store with no mask. As I sing if he could please use a mask he blew me off. The staff saw him, I told them about he having no mask and just acknowledge. While I was attending my rental he went to the next attendant and was able to duo his business with no one asking him about wearing a mask. Not a good way of managing for all your customers, I will not be here again until the pandemic is over and the staff manages accordingly. Not too much to askJAVIER P.
Customer did not leave a comment.David V.
Customer did not leave a comment.MARTIN M.
Customer did not leave a comment.HERNAN B.
James hooked me up fast and the manager unhooked me up fast. Perfect.CHERI S.
Customer did not leave a comment.TAE Y.
Just another cashier will helpROSITA S.
Customer did not leave a comment.FREDRICKA W.
Customer did not leave a comment.SHERMAN CHARLES H.
There was a long line to pick up the truck.MARK W.
Customer did not leave a comment.Danilo T.
Please do mot bill me for more than the quote again.QUINTON B.
Customer did not leave a comment.RANDY G.
Only complaint was no customer service rep present when we entered store to check in for rental. We were waiting for about 15 minutes and no one was present. Finally another customer left store to flag down some help. We had same experience when returning vehicle. Waited for awhile then we had to step outside to find an employee. They may be short on help, but leaving store unattended isn't great, even though cameras were around. Would be so easy for someone to shoplift. Also, not good to keep folks waiting. Please alert corporate office that San Jose store at 705 Curtner needs more staff or they should at least always have an employee present in store. Customer service reps were polite and helpful when they assisted us.JUDY R.
Customer did not leave a comment.TIMOTHY L.
Customer did not leave a comment.DEAN O.
Very good serviceHERIBERTO G.
Customer did not leave a comment.CAROL J.
The truck I rented had soap or some kind of oil that mad my work hard and I tweaked my leg by slipping on the substance. Maybe check the back or after cleaning make sure the surface is workable or walkable thanks.SAMUEL F.
Your online checkout used to great, it was such a horrible crash and burn fail now and created such a poor user experience it made me question if I will use U-Haul again. 1. The new process to get a second approval I was renting after hours and so work verification and other means were not Easy. If I was asked to give passport that would have been easy but I didn't know to have. I had also rented via this method about 4-5 times successfully, why didn't this logic allow more flexibility or bypass of these questions are risk mitigation? After this failed, the live agent was unable to pickup and had to start the res clean as the vehicle was showing unavailable. All around bad experience as I was using this to save time the changes ended up costing me too much.HUDSON S.
Customer did not leave a comment.LORI D.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.MARCO M.
Customer did not leave a comment.ERIK D.
Customer did not leave a comment.CANDACE N.
Customer did not leave a comment.Roger W.
Customer did not leave a comment.CATHERINE D.
Great counter service very helpful and polite Been coming here for over 18yrs!!! Highly recommend in person reservation!!CRISTIAN S.
Excellent customer service. Great staff.ALEXIS D.
Some of your workers at this site very friendly and helpful, but others were rude or ignored me. The one that loaded up the truck with the equipment I rented was very rude. His attitude radiated he couldn't be bothered with helping me or answering any questions I had.STACEY B.
Customer did not leave a comment.Loren R.
Jose is a jerk past two visits staff nasty not personable either Julian was kind as Jose has his nose in his business not a manager I asked so co workers yet similar experience there the first time last year female not nice down right NASTY Shop your own place good way to see how you should train I'm retired past employer I would retrain or fire JoseDONNA MARIE M.
Customer did not leave a comment.BRENDA K.
Customer did not leave a comment.JAMES E.
Service was professional and the trailer was sturdy and easy to pullJAMES C.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.ajay G.
Customer did not leave a comment.GANG C.
Customer did not leave a comment.John Y.
per mile price is too expensiveStephan L.
Customer did not leave a comment.SINTUMNYUY J.
Customer did not leave a comment.MARTIN O.
Customer did not leave a comment.CONNIE S.
Customer did not leave a comment.Hirisenia C.
Customer did not leave a comment.DIEGO D.
Customer did not leave a comment.NICHOLAS L.
Customer did not leave a comment.Ronwel M.
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.NHAT N.
Customer did not leave a comment.KENNETH T.
Customer did not leave a comment.rainer R.
Customer did not leave a comment.Jesus Q.
The person who helped me (James, I think) with the rental was very nice and helpful.Gregory E.
Making sure to check every vehicle, and cleaned well.MARCEL G.
We didn't get the size truck that we reserved even though we had a confirmation number.SVYATOSLAV C.
Rented a 26ft truck. Came with ZERO gas!!! Was told somebody siphoned the tank overnight. The guy went to the gas station to fill a 5 gal can to put in the tank. Wouldn't take the truck to the station. Why was this MY PROBLEM? You rent a truck for a 300+ mile trip and it comes with 5 gal. gas. Sorry, that is not acceptable.Christopher H.
Here's my short story. I rented a truck, i picked our cabinets, the helper locked the trailer, we got to the job site and discovered that they had neglected to put a lock key on the ring. I drive BACK to uhaul, i get a key, do the delivery, I drop off the truck and tell them that I should not be charge the extra mileage because it was their oversight that caused me to put on the extra mileage. I was basically blown off by the the person checking in the truck and was charged for the extra miles anyway. wasnt much but thats not the point.TIMOTHY F.
Customer did not leave a comment.RICARDO C.
The check in and check out process was great. I had practically no waiting time.TERRY M.
Customer did not leave a comment.MICHAEL L.
Second time in a row the gas was lower then I was toldBRANDON G.
We had to speak with two separate employees. The first one we spoke to was a younger male with glasses that gave us complete attitude and wouldn't listen to us. Did not even let us rent the trailer. We tried explaining that our truck is a diesel f-250 and he just didn't care to explain, look at the truck (that was parked outside), or even comprehend what we attempted to show him that we can trailer and we have before with this truck. However the second employee that helped us out after the first one left was very understanding and helpful and got us the correct information that we needed and we were on our way within a few minutes. I would recommend this place to a friend but definitely NOT if that younger kid with glasses is working again, not business professional or understanding at all, such little patience.BRIAN B.
Customer did not leave a comment.Dan R.
You guys are awesome! Quick and easy check in and return.Angel N.
The staff at this location was great. The problems we experienced were based on corporate. I was quoted a certain price and then when I dropped off the equipment, I was going to be charged extra. The staff took care of it, but it took some time.VERONICA W.
Customer did not leave a comment.STEPHEN P.
U haul made my out of state move a great experience. Everything went well. I would recommend the Ubox if you are single and have one bedroom apt worth of stuff. The only negative thing is long on hold waiting to talk to customer service.Maria R.
The no one way rentals is a total rip off I wanted to move 150 miles 300 miles roundtrip $480 in mileage plus $39 and 9% tax are you kidding me $600 to move 150 miles rip off and you need two phone numbers and a photograph of my drivers license to rent a $3500 trailer are you kidding me??Robert B.
Customer did not leave a comment.MONICA O.
Customer did not leave a comment.Danilo T.
Customer did not leave a comment.Henry B.
My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.Sadia A. | Overall Experience
I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.Athar S. | Overall Experience
The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! ThanksTHANG N. | Overall Experience
Friendly staff and helped me break the lock to which I had lost the key.Praveen K. | Overall Experience
I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waitsKate C. | Overall Experience
GoodXiaozhu A. | Overall Experience
Nice staffJoanna T. | Overall Experience
Staff was friendly and knowledgeable.Joe S. | Overall Experience
The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.Nicole O. | Overall Experience
I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...Katie O. | Overall Experience
It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.Zhou W. | Overall Experience
Friendly service.Victoriano F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!