Customer Reviews for U-Haul at Curtner Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul at Curtner Ave

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Bradford B.
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Customer did not leave a comment.

Lilja A.
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Quick and courteous service and helped me with the return location since the online page would not allow me to make the same drop of point as the pickup . Staff was very helpful making the process easy and stress less. Thank you

Coby B.
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Best Uhaul site I’ve used.

Serkiz Y.
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still I don't have my last receipt. why you didn't send it to me?

James L.
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Customer did not leave a comment.

Ken B.
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Emilia M.
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Luis T.
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Michael N.
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Maria A.
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James T.
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Nikky P.
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great service hours.

Dick T.
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The staff was friendly and efficient. This location made my move stress-free. Great job!

Quan L.
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Professional, very good customer service . Pick up and return no more than 5 mins . Great experience 👍

Tyrell R.
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Nothin really. I loved the fact I was able to check out my truck before you guys were even open. Great staff too when I brought it back.

James L.
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Customer did not leave a comment.

Harold S.
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Customer did not leave a comment.

william M.
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Michael R.
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Waited 25 minutes when I picked up and another 25 minutes when I dropped it off. Seemed to be a lot of people working, just not at the counter. They should probably check the counter more often. Only one register working and even when a second person came they left for a long time. Was just sort of a pain both ways.

Marcelyn H.
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Price quoted and price charged for a two day van rental cost me 314.00. I will never use Uhaul again nor would I ever recommend it to anyone. The office staff at this location had no interest in helping resolve it. I was told I had to wait for the manager to return from lunch, which I did not do. The owner was present and did NOTHING to help the CUSTOMER.

Fred N.
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The personnel was very polite and efficient: it is a pleasure dealing with nice people. Highly recommended. I keep going back year after year.

Ryan S.
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Customer did not leave a comment.

Olga R.
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I have always used this Curnter location whenever I move. Have rented from tou at least 5 times. Always great customer service from your staff and have been very satisfied with the rental trucks. I recommend you to family and friends. Thank you,

Michael S.
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The android app was a bit of a disappointment - it seemed to take quite awhile for the on-line analyst to verify/approve my credentials and then, when I was doing the walk-around inspection, the app froze up when I trying to submit a picture of a physical problem with the truck... the service desk folks were able to get me going, but I really hoped that your app would make the check-out faster and easier then the conventional process.

Oscar G.
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Customer did not leave a comment.

Henry P.
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Communication between call center and satellite locations. Initially I reserved a 15' truck at Alameda location for 9am, but was then redirected to Curtner location to pickup at 1230pm due to truck shortage. It was inconvenient and cost me 3-4 hours in the morning.

Carlos A.
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Windshields have to be clean when renting a unit.

Alfonso Z.
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Gas meter not work properly

Samuel L.
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Customer did not leave a comment.

Steven F.
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Thomas Z.
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Steve H.
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Ahmad G.
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Benhur A.
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Danny C.
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Minh and his team always do a great job. I truly appreciate their customer service. Great Team!

Ronald K.
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Overall all was good with the vehicle except for the height of the van. I can obtain a taller van from homedepot which is more functional than the Ford and GMC vans you are offering. I was forced to make two trips du to the van not as functional as needed for the same cost.

Anthony R.
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Customer did not leave a comment.

Matthew L.
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Poor reviews by others but I had great experience, fast quick and staff was friendly.

William B.
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Hire more help - it was too long of a wait just to return a vehicle.

Tom S.
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Customer did not leave a comment.

Sricharan P.
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Eric V.
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Gonzalo A.
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I was charged $20 for after hours returned which I was never advised on.

Raul A.
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Preferred pick up location did not have my truck and was transferred to another location which was a lot farther. Customers always looks for locations closest to their homes and then getting a call saying that it is not available. I was very disappointed and very unhappy driving farther.

Carmen C.
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Jose was very professional and made sue I knew the details of the rental contract. I will return again. Thank you jose

William K.
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A good deal, easy to find and easy return.

Nancy F.
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Customer did not leave a comment.

Jason H.
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Mohammad M.
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Jennifer C.
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Amazing customer service. The gentleman who helped me was helpful and very professional

Jairo Z.
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Service today very impressed. Quick assisting when pick up was returned. Overall great service.

Leona M.
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Customer did not leave a comment.

Lorraine H.
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The staff at Curtner Uhaul are absolutely awesome!!! These guys run a tight ship and are so friendly! The truck was clean and I think the best experience we've had at Uhaul. Thanks to their team!

STEPHEN T.
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Daniel K.
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Ashley A.
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Christoval R.
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Maria made it easy to process the rental of the Van. Great work by all the staff for quick rental and return of the van.

Rodney G.
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Customer did not leave a comment.

Alfredo R.
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I love this location. U have plenty of selection of Trucks and moving Stuff to only have to make one stop to get the move or job done.

Joseph W.
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Customer did not leave a comment.

Rebecca B.
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Brigette H.
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the guys were very friendly and helpful and fast service

Wendy L.
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Customer did not leave a comment.

brad B.
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Friendly and helpful employee, quick pickup. Somehow my reservation got messed up to where I only had the trailer on paper for one day instead of the two requested. At least the young lady was very helpful when I called in to return it a half day late with no penalty.

Robin M.
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Thank you gentleman!!

ELPIDIO R.
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Customer did not leave a comment.

Samuel L.
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Geoffrey N.
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Efrem C.
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AVOID ANY 3rd PARTY U-HAUL LOCATION!! GO STRAIGHT TO THIS RENTAL YARD - MARISSA AND MARIA WILL TAKE EXCELLENT CARE OF YOUR MOVING NEEDS

William K.
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Quick and easy.

Stephen T.
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Customer did not leave a comment.

katie O.
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Customer did not leave a comment.

GEORGE B.
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The employees are very good - excellent at this location.

BELENDA T.
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Customer did not leave a comment.

John C.
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I reserved my rental from another location closer to where I needed to use the vehicle. My reservation was reassigned to the Curtner location, adding about 10 miles of unplanned travel (charged per mile). U-Haul didn't provide a mileage adjustment to compensate. Service at pickup wasn't too bad. However, at drop-off there was a line of returning equipment and several customers waiting inside the store. No U-Haul employees were visible inside or outside the store. After 10 minutes I started to wonder if they had either walked out or been tied up during a robbery. Eventually one employee returned from somewhere out in the lot to start processing returns.

Daniel A.
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The staff was very helpful.. Great Job..

Leo H.
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Thank you

Patrick W.
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Customer did not leave a comment.

tania H.
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Only thing is that the lock that came with the door didn’t Workshirt

Humza S.
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Had a 26 foot truck reserved for 2 days with 135 miles included for $168. Great deal. Changed to 20 foot truck and had to pay $375 for the same time period and mileage. U haul won't price match. This forces me to go with budget or Penske in the future.

Dean H.
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Just your basic professional service! Thanks for making everything so easy.

Jason M.
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The gentleman who help me check-in was extremely helpful. Greatly appreciated.

Edgar C.
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Customer did not leave a comment.

Mary S.
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Customer did not leave a comment.

David M.
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The clerk did not report the actual gas accurately and of course I was required to put more gas in the car than the level of gas in the tank when I received it. Secondly it was not explained to me until after the fact that I had an opportunity to correct the error in terms of the mileage and the gas and I felt like I got hustled I will never return that location ever again.

Natalie S.
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Customer did not leave a comment.

Lei Y.
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Javier V.
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Mandy S.
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Everything was great except that the damages on the truck didn't show on the original pictures.

Lela K.
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Customer did not leave a comment.

Sandra L.
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I'm too smart for you jack-asses to pin somebody else's bumper damage on to me. You're deceitful. Will hate even thinking about using you again.

Houman D.
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Customer did not leave a comment.

Irina G.
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Jack H.
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Michael K.
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Shannon B.
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Paramvir G.
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Carlos A.
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Everything OK

Araceli M.
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Customer did not leave a comment.

Matthew D.
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When I arrived for pickup the truck had its gas siphoned. The staff wasn’t overly helpful. Pickup also took almost 30 minutes.

Sadia A. | Overall Experience |
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My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

Athar S. | Overall Experience |
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I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

THANG N. | Overall Experience |
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The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

Praveen K. | Overall Experience |
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Friendly staff and helped me break the lock to which I had lost the key.

Kate C. | Overall Experience |
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I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Xiaozhu A. | Overall Experience |
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Good

Joanna T. | Overall Experience |
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Nice staff

Joe S. | Overall Experience |
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Staff was friendly and knowledgeable.

Nicole O. | Overall Experience |
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The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

Katie O. | Overall Experience |
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I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Zhou W. | Overall Experience |
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It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.

Victoriano F. | Overall Experience |
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Friendly service.

No reviews have been submitted for this location.

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