Customer Reviews for U-Haul at Curtner Ave

9,728 reviews

705 Curtner Av   San Jose, CA 95125
(@ Almaden Expwy)

(408) 267-7000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(408) 267-7000

705 Curtner Av
San Jose, CA 95125
(@ Almaden Expwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone was cordial and polite.

Ricardo O. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

mahmood A. 
Rating:
5.0

U haul is best when in need for moving

Jaspreet S. 
Rating:
4.0

The trailer I rented was not availible when I arrived at my appt time. I was offered a larger trailer at the same pice which was good but I would have preferred the trailer I rented.

Richard S. 
Rating:
5.0

The vehicle (cargo van) was practically brand new and in great condition. The only issue I had was with an inadvertent billing overcharge (i.e. fuel surcharge when I had filled the tank before returning). Daniel, the owner, was outstanding in resolving that issue. Great customer service. Thanks Daniel.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Scarlet M. 
Rating:
4.0

The first truck was not clean, the 2nd truck had a dead battery and after about 20 minutes I was on my way, however James said my dolly's would not be charged for the inconvenience but I was charged

Cathi C. 
Rating:
5.0

Really appreciate the friendliness of the staff

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Muhammed U. 
Rating:
5.0

Customer did not leave a comment.

Stanway L. 
Rating:
4.0

The location for this UHaul is excellent, but I was extremely disappointed couldn't get a One-Way Rental 15 Foot truck! I had to settle for a 10 Foot truck that was much too small and didn't hold all my items from my one bedroom apartment. I had to drive back to the city I moved from over an hour away. Please have more 15 Foot trucks available for customer for one-way rentals!!!!!

lorraine G. 
Rating:
5.0

Customer did not leave a comment.

Neil F. 
Rating:
5.0

Customer did not leave a comment.

Raymundo S. 
Rating:
5.0

Sometimes when calling them, I wait to talk to a salesman for an incredibly look period.

Vern V. 
Rating:
3.0

Expensive!! On top of paying the mileage, you also have refuel. Wow.

marc L. 
Rating:
5.0

Super friendly and helpful!

RUSSELL B. 
Rating:
3.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

None for me is perfect i was in and out really fast thanks

RAUL S. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Pretty great tbh no suggestions. thanks guys <3

Harry J. 
Rating:
5.0

Staff were so pleasant the time I picked up & returned the truck. I love this location.

Tony A. 
Rating:
5.0

Easy pick up and easy return. Nice staff!

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Pierre H. 
Rating:
5.0

USING THE APP MADE IT EASY TO PICK UP AND SAVED A LOT OF TIME!

Chris S. 
Rating:
4.0

Driver side mirror moved when I drove and would not stay in position. Made it very dangerous because I couldn't see when I merged lanes. Or I had to fix it throughout the drive by rolling down the window and moving it while manually. Even then, every time I slowed down or turned it would swing out of position.

Alexa P. 
Rating:
5.0

the staff was very friendly and the user app thru the phone was quick and easy.

Edgar Z. 
Rating:
4.0

James was helpful and pleasant when I picked up my rental. It was fairly easy when I returned my rental. Overall it was a good experience as a first time customer at this location.

AILEEN L. 
Rating:
4.0

Compared to the last time I rented here, the experience was night and day. It was perfect! Thank you for fixing what was previously broken.

JESSE D. 
Rating:
4.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

My return fast and easy. Over all a great experience.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

Connie J. 
Rating:
5.0

Very professional and quick

Ho D T. 
Rating:
4.0

Customer did not leave a comment.

Sara B. 
Rating:
4.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Once again this was a great experience. Thank you

JAN G. 
Rating:
3.0

I tried using your mobile app and it was horrible. It kept kicking me off, telling me my time had expired after I'd just logged on. There were a lot of other glitches as well, returning was just as bad. Both took FOREVER, and I am very tech savvy. I love U-Haul, but I'll never use my mobile to check in and out ever again

Robin A. 
Rating:
5.0

Van was comfortable and easy to drive. Clean. Everything worked fine. Online checkin worked great. I especially liked the gas gauge that showed me how much gas to put in.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

You guys are doing great. The service was fast and formal. The truck was very clean.

Joseph N. 
Rating:
5.0

Great service

Jose L. 
Rating:
2.0

The truck I rented for the day had practically no gas in the tank. The mileage out information on the contract was wrong. The mileage and time I was charged on the final invoice was incorrect. The bill to my credit card was over $100 overcharged. When I returned to the site to get this corrected the 2 people at the desk were clueless on how to reconcile their mistake. I would never rent from this site again.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
3.0

Customer did not leave a comment.

elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
3.0

Customer did not leave a comment.

Dhiman C. 
Rating:
5.0

The owner was super friendly and very helpful.

Olga C. 
Rating:
5.0

Customer did not leave a comment.

QUYEN T. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Srikanth V. 
Rating:
5.0

The mobile app to avoid the line failed. Would not recognize my face compared to my DL so I lost time. The people there are very nice. I'd gladly go again.

Kirk D. 
Rating:
4.0

The Uhaul associate that helped us on pick up and drop off was efficient, courteous and helpful on both ends. Great service!

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

GILDARDO C. 
Rating:
3.0

I had a few friends help me load the truck and it broke down in my driveway (full). A mechanic came and couldn't get it fixed. The next morning another mechanic came and some what made it operable. Not the safest, but I dealt with it to get the job done. I didn't have help the next day, because I wasn't counting on the truck breaking down. I had to pay $530 to hire movers

Mike C. 
Rating:
5.0

Very helpful and friendly staff specially first time user if U-Haul. Can improve response time by adding more staff

Ben R. 
Rating:
5.0

This is a wonderful U-Haul location. I pass two other U-Haul locations to patronize this location. I do this because they have excellent customer service. The Office personnel and the Yard personnel are very professional.

Tedie W. 
Rating:
4.0

Location of van could have been pointed out better. Guys on lot returning we're s bit unprofessional. One of them.

Donna D. 
Rating:
2.0

No gas station nearby..the AC was not properly functioning..not clearly stated anywhere that a 10' box truck does not have a ramp..

Julia O. 
Rating:
4.0

Very busy, I can tell they are overworked and with little help. Rented a truck and returned it one day early. No refund, just that one way rentals are that price and that's it.

Ernesto V. 
Rating:
1.0

My prefer Pickup location was change due to not having my trailer. New pickup location when I arrive for my trailer did not had the trailer very long lines and only 2 persons working.

Ignacio E. 
Rating:
4.0

Customer did not leave a comment.

bill A. 
Rating:
1.0

Terrible communication

Gerold R. 
Rating:
5.0

Awesome customer service.

Marisela Z. 
Rating:
4.0

Customer did not leave a comment.

Pedro S. 
Rating:
3.0

App doesn't work well for returning a trailer

Lyle G. 
Rating:
5.0

Nothing really

Victor B. 
Rating:
5.0

Customer did not leave a comment.

Yonatan E. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Nothing

MARIUS M. 
Rating:
5.0

Friendly and nice customer service 👍

Hiep T. 
Rating:
5.0

Customer did not leave a comment.

KAMESH V. 
Rating:
1.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Online check-in speeds up the process. Staff are friendly and explain everything you need to know.

Aline P. 
Rating:
5.0

All the Uhaul personnel were welcoming, polite, helpful and resourceful. The courtesy they extended by helping each of us in line was worth the wait. The return of the vehicle was super easy and unexpected. I'll rent from Uhaul again!

Alfred C. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
3.0

Vehicle was dirty and absolutely damaged, ABS light was on dashboard and reminder to check the fuel cup. Also vehicle was very bad. Self check in process didn't work at this location and drop off as pick up was available only with associate

Edvin L. 
Rating:
4.0

Customer did not leave a comment.

Sunny B. 
Rating:
5.0

Customer did not leave a comment.

Carlos Z. 
Rating:
4.0

The only problem I had was there was no gas when I picked the truck up. When I've rented in the past the tank was full and you returned it full. This time it was empty and I returned it with more gas than I received the truck with. Which kinda makes me feel a little ripped off. I paid 173 for the truck rental plus 80 for the gas I had to put in but didn't receive a 40 dollar discount for the money lost for the gas I didn't use.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

SU SI H. 
Rating:
5.0

Easy reservation and easy pick up. Convenient return. I would recommend uhaul to my friends

Carlos A. 
Rating:
3.0

I felt I got overcharged, because I went over some extra miles.

Ben W. 
Rating:
4.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Easy reservation, easy pickup, clean truck that did the job, great price. And helpful staff. Very good experience.

Richard K. 
Rating:
5.0

There was long line but I was able to drop off without waiting. I want you to inform customers about this so that they can save their time.

YEUNG H. 
Rating:
5.0

My go to U Haul They always take care of me👍

harold H. 
Rating:
5.0

Have more people in office to take care of customers. Long wait time!!

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Ahmad G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Borys D. 
Rating:
4.0

Some staff were friendly/helpful, while others were useless. Our U-box was scheduled to arrive 05/16, but arrived one day late. Despite this delay, we were able to access and unload it on 05/17, which was our originally scheduled date. Luckily, we haven't begun working yet and were flexible enough to accommodate the last-minute notification that our U-box had arrived. The various employees I spoke to along the way were unable to assist me, as there is apparently no way to track the Box throughout it's journey. We were only provided with "latest possible" dates. The ability to track would have VERY appreciated. Also, our items shifted A LOT in transit. There was visible damage to the U-Box itself and a few of our items were slightly damaged. It's not enough to pursue action, but enough that we will not be using U-Box for future shipping needs. The boxes need to be built more sturdy with tracking capabilities and timely transit/delivery. Our box departed San Jose 05/04 and took 13 days to arrive in Indiana.

Jessica G. 
Rating:
2.0

Waited over 15min for help returning and I was the only person there. I finally just left. Then I got charged for 2 gallons of gas because the marker was not in the noted gas line. Thought this was ridiculous. Location is not easy to access

Thomas M. 
Rating:
5.0

Give them the same great equipment and service that was afforded to me.

christopher G. 
Rating:
3.0

Great stock, everything clean and in good shape. But single staff member made transactions slow, even when only a couple of customers were there. Recommend addl staffing.

Raun N. 
Rating:
5.0

Customer did not leave a comment.

STUART T. 
Rating:
5.0

Always Friendly, helpful I only rent from this location!!

DEBRA K. 
Rating:
4.0

Shorter wait time. Please simplify self check in process. Way too many questions and requests. Gas info not accurate causing extra wait time. I reserved my U-haul for pickup at Alameda. I waited 40 mins to be told there is no truck for me. I was rebooked at Curtner and with additional wait time, I wasted total of 2 hours at U-haul. It's unacceptable.

Cuong N. 
Rating:
3.0

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

Sadia A.  |  Overall Experience 
Rating:
3.0

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

Athar S.  |  Overall Experience 
Rating:
5.0

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

THANG N.  |  Overall Experience 
Rating:
5.0

Friendly staff and helped me break the lock to which I had lost the key.

Praveen K.  |  Overall Experience 
Rating:
2.0

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Kate C.  |  Overall Experience 
Rating:
5.0

Good

Xiaozhu A.  |  Overall Experience 
Rating:
5.0

Nice staff

Joanna T.  |  Overall Experience 
Rating:
5.0

Staff was friendly and knowledgeable.

Joe S.  |  Overall Experience 
Rating:
5.0

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

Nicole O.  |  Overall Experience 
Rating:
4.0

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Katie O.  |  Overall Experience 
Rating:
3.0

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.

Zhou W.  |  Overall Experience 
Rating:
5.0

Friendly service.

Victoriano F.  |  Overall Experience 
No reviews have been submitted for this location.

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