I forgot the young man’s name who helped us but he was great
ANNAMARIE CCustomer Reviews for U-Haul at Curtner Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no problems and it was a smooth move from start to finish
LISA LTruck has a rough idle occasionally. It seems to happen in the middle of the day, not when cold but after the engine has warmed up. There’s a little bit of moisture coming in during rain in the front attic but it’s minimal. Could be condensation or a small leak.
ANSON BThe whole process was fast and smooth with my reservation when arrived and even easier with dropping off the truck!! Daniel was super helpful and friendly with getting me set up with the truck rental. When I couldnt get the door to the truck open, he came out and showed me I had tried to open the wrong truck and found the right truck I had rented and moved it out of the parking space it was in for me to just drive straight out of the lot. Even helped place the dolly I rented in the back of the truck safely so it wouldnt move around while driving. Very clean lot and clean store/office. The process to return the truck was as easy as handing the employee the keys. He was busy with a customer but still multitasked and let me know I can hand him the keys and Im good to go. Very professional and kind. Will definitely come back to this location for any future truck rental needs.
ANGELICA VGreat staff and very professional even though he was very busy.
SOLOMON ACustomer service
MIKE BA++++All around
HUNG MThe lovely young man that helped me was a true gem. Carlos is a sweetheart. Very attentive and just a deeply nice person. The other gentleman that helped me uncouple the trailer also genuinely nice. Refreshing as I am a regular customer and I haven't been back for awhile because I wasn't treated very nicely by the staff
CYNTHIA HGreat customer service and prices!
DARREN MGreat service everytime
DIEGO DThe truck is rented had clearly not been checked between rentals. After picking it up and fueling it (tank was empty) I discovered that the back of the truck was full of garbage, broken glass, and some chemical liquid (like epoxy) spilled on the floor. They offered to have me go back to pick up a different truck, but the line is usually about an hour long and I already put gas in it, and didn't have time to do all that over again. So I spent about 45 minutes cleaning the back of the truck.
KYLE EWhat can be done to improve for the next customer? Make sure there is gas in the vehicle being picked up. We got into the truck and it had no gas - it said 0 miles until empty. Work with the staff on customer service - the customer service was horrible. I wish I had the name of the person who told me to look at the contract when I asked him why there wasn't any gas in the truck. But Carlos was the consummate professional. He came to us and apologized for no gas then proceeded to put gas in from gas cans.
Annette VMileage allocation was too low.
JAMES BTruck was almost empty on fuel Leftover bottle of liquor was found inside Dolly I reserved was not available Truck was in bad condition
INGRID ZThe UHaul app doesn’t work well. I couldn’t use it to self initiate a rental. It kept erroring. It could not autofill rental locations and rejected my city even though I tryout correctly. The truck was great but the app was terrible.
RONALD WThe gentleman at the service desk was courteous and provided excellent assistance.
Sandra MWe got a broken truck. The gas was on E with 33 miles left. We were told to not pay attention to the 33 miles and that there was more gas than that in the tank. We ran out of gas after 6 miles, got stuck and had to find gas. Got gas, put 7 gallons in and the gas odometer was broken. The back of the truck door was broken and when we brought it back to tell the guy, he said it was our problem and didn’t let us exchange it but still charged us for it. We didn’t even get to use the truck.
INGEMAR GStaff is friendly and helpful. They made the overall experience excellent.
PASCAL VHigh recommend
JOSE FCheck out process is way, way, WAY too slow. The app doesn’t let me check out with a truck so I still have to wait in line. Takes forever. Then they have to take my drivers license AGAIN even though I rented last week. Bad process. Please fix
KENNETH WDrop off location was okay, but it was after hours and just really difficult to find parking for the larger truck .
Audrey FNothing. The guy David there was so good I actually was shocked. He’s amazing. Literally went above and beyond in every way for me even though I was super lost. Give that dude a raise asap
MATTHEW LEverything went smoothly. The staff was really good and efficient.
Jim Conly complaints are, they did not have a appliance dolly available and I was charged for gas, even though I filled up about two miles away from the drop off location.
GREGORY DTried to use the app. Would not work. Stood in line for over an hour (I had a reservation). Also reserved a hand cart. NOT available by the time I got to the counter. Went to the truck. Pc of crap. Turned it on I am dead serious that the truck said Zero Miles to empty!!!! Had to wait for a counter guy to a pour a single gallon in. Worst renting experience ever. I will travel further to use a different company next time.
DAVID MFantastic service
RONALD MEverybody was professional and friendly. It's a great place.
CHRISTINE Cthe gas readings are never accurate from the report. my rental was a total of ~ 20 miles, but needed 15.00 in gas
CHRISTIAN VThe trailer ramp was very hard to unlatch. WD40 or something else needs to be used.
BERNICE YThe day before my rental, I got a call at 6 pm saying the truck I had reservation for was not available.
JOAOPAULO FFuel was given <15 miles. Made it harder
ANWAR GKeep up the great job on your rental selections and tip top equipment. Maybe have a full-time person in the office to reduce the backup. It was not too bad 20 minute wait this time.
Ken AMake sure the cargo area is swept out.
DARRELL BFriendly staff and easy drop off
Vicki MCustomer service are very helpful
GEORGE Wchecking in online really expedited the process!
Marcus HClean van, easy remote check in process
Christopher Cdropping off is way easier then picking up
SERGIO VThe truck smelled of cigarette smoke very badly.
MATTHEW EThere was nothing to improve. I enjoyed renting the cargo van, and I'll be renting it again soon.
Christine CThe sales associate Dan (or Danny) attempted to take advantage of me and requested I pay him separately for services and products. Happy to provide more about my experience if a diligent manager contacts me
RYAN KIt had no gas, and engine light on. Staff was great though and would have left if it wasn’t for there professionalism and great attitudes
ANTHONY ATruck was muddy and has an on idle miss but that did not mess up my mission.
JEFFREY KThe software for checking in seemed kind of glitchy. Links did not always work and the guy checking me in had to switch computers beacause one rebooted when he tired to log in.
Robert BTHIS LOCATION ALWAYS HAS THE ITEMS THAT ARE NEEDED TO RENT.
KENNETH AExcellent service, I am recommending to all my friends.
LADISLAO GTransparency about inability to drop off truck at alternate location after moving
Bridget NHow do you improve on perfection?
DONNA LThe guy that helped me at pickup was super grumpy, for no reason. Another customer came over and said the guy was super rude to him as well.
JORDAN RGood service and helpful and friendly personnel.
Shane MMake sure the truck window is clean
Eric cBetter maintenance of your trucks. First truck we rented broke down. Also, we were supposed to receive credits for that first truck. The way your invoice is setup I cannot even tell if that happened.
DIANN KMy furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.
Sadia A | Overall ExperienceI had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.
Athar S | Overall ExperienceThe team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks
THANG N | Overall ExperienceFriendly staff and helped me break the lock to which I had lost the key.
Praveen K | Overall ExperienceI had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits
Kate C | Overall ExperienceGood
Xiaozhu A | Overall ExperienceNice staff
Joanna T | Overall ExperienceStaff was friendly and knowledgeable.
Joe S | Overall ExperienceThe person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.
Nicole O | Overall ExperienceI tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...
Katie O | Overall ExperienceIt's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.
Zhou W | Overall ExperienceFriendly service.
Victoriano F | Overall Experience