Customer Reviews for U-Haul at Curtner Ave

Rating:

5.0

The nice young gentleman at counter had the flu or a bad cold. Consider policies: - to allow him some compensation to take a day. If he's part time then u have all kinds of flexibility. $50 might do it..spin it as a keeping U-Haul workers safe. - pay a last minute bonus to replacement $50? Result: - Keeps other employees from getting sick: - less sick days and disruption - more efficient operation means more $$

Rating:

2.0

I was late. You cancelled my reservation and gave out all the equipment

Rating:

5.0

Always an amazing customer experience here. There might be a line, but we all get the the attention when we hit the counter. I worked as a uhaul rep for another place before, and it was super awesome that when I returned my trailer that they were right there to guide me in and send me on my way without having to get out of my vehicle. Absolutely amazing.

Rating:

5.0

Advise them to allot 30 minutes for pickup during busy periods.

Rating:

2.0

It started to rain so I brought the truck back a day early. I asked for a receipt so I could get a time stamp on the return and was told I'd get an email. I had to call in the next day to get my email receipt at the 1-800 number. She sent me the receipt which had a 4.5 hr late return but I brought it back at 12 noon. (This was not an honest mistake) and I would call it criminal. I was going to go back for another rental to finish up the job but having second thoughts about U-Haul and especially that location. It appeared to me that Daniel was there 'only' to collect a paycheck while doing as little as possible, and not good at customer service 'trying to avoid questions when asked'. Maybe he would be more suited with a job not having to talk to people.

Rating:

4.0

Customer service was excellent. My first time ever using your services and I would recommend this location.

Rating:

2.0

Normally I don’t give bad reviews but this location was not up to standard like other UHAUL locations and I rent a lot of UhAul’s throughout the state.

Rating:

5.0

This was the first time needing UHAUL services and it was a stress free experience. Highly recommend Curtner location in San Jose.

Rating:

5.0

Getting out better than greeting. Waited about 8 minutes to check in with a lot of guys working Still positive experience. Check out billing young man should be in charge of the operation. Fast and efficient. Overall 9 90

Rating:

1.0

Did not have a quarter tank of Gas as promised and was really expensive in comparison to other locations

Rating:

5.0

Let customer have dl and credit card in the app to save some time when doing pick up

Rating:

5.0

Great customer service in the office and via phone. I will rent from this location again.

Rating:

3.0

The attendant was so rude. He always reply to your inquiry sarcastically. When I return the trailer whuch is 6x12 double axle, its nit even equipped with a stand. When I removed it from the hitch, the trailer rolled back but this guy didn’t even help ir say something but just stares at me.

Rating:

3.0

It's very frustrating to bother to pay for and arrange a reservation ahead of time for two utility dollys because we KNOW we will need them and then arrive to check in and be told they are not available. What is the point of a reservation? The reason was they were given away to walk ins. This would be like if you make a reservation for dinner and your table is given away because someone else showed up first, even though you had an agreed upon time. This left us scrambling to find another dolly. Furthermore, it was then difficult to even get through on the phone to many other locations because they were busy and all the centralized call center could do was search and speculate that other locations could have one. The people I interacted with at the facility when returning the truck were helpful and pleasant, hence why I indicated I would recommend this location, but the process of making reservations for high-use items is something that needs to be improved.

Rating:

5.0

Always fast and friendly team members

Rating:

5.0

This is my first time renting a pick up truck. Over all a great experience. That I was able to reserve the truck online and was able to pick up the truck quickly. The truck was in a good condition. The drop off was great and I got confirmation email with my final receipt and got the refund for not used miles. Overall a smooth experience and surely will recommend to anyone.

Rating:

5.0

Super helpful, attentive, prompt service Much appreciated

Rating:

3.0

Long wait. Office not staffed

Rating:

1.0

The day of pickup, no one was in the office for nearly 10 min. The day of drop off, no one was in the office for about 15 min until both employees came back from lunch together holding takeout bags. Would not come back to this location unless I couldn’t get specific rental equipment elsewhere.

Rating:

5.0

I didn’t interact with the UHaul staff so I can’t comment on them at this location. But I got my items correctly and on time. I’m curious if I could have gotten them earlier though.

Rating:

1.0

No return of phone calls or text message re. personal property left in the P-U I rented. That's terrible customer service. .

Rating:

4.0

The vehicle smelled weird.

Rating:

4.0

Make sure interior mats are cleaned after previuos rental.

Rating:

5.0

Customer service was fantastic. Quick and very friendly

Rating:

4.0

better counter help. seams like this place is short handed. a second person would have helped move the line a little faster. waiting in line to get what you reserved is a pain. When the line is backed up 3 persons, not counting the person who is being helped at the counter. Thanks

Rating:

1.0

Reservation not ready at appropriate time, after being promised for mobile pick-up. Equipment not available as rented.

Rating:

5.0

I have rented at the Curtner Av location for 10 yrs +. The men are very helpful with every issue brought to their attention. There are 2 issues non-employee related: 1) The bandwidth for the server and or Wi-Fi is extremely slow. When taking pictures for download upon picking up the vehicle takes an unusual amount of time. 2) The constant gas being syphoned from the tanks. I'm sure this is an issue on your radar for costs to begin with but it really is a hassle for all involved. I am very pleased with the Curtner Av. location as the employee are very helpful and pleasant, the trucks are reliable and budget friendly and it is easily accessible from Hwy 87. Thank you Team U-Haul for making my moving experience a positive one! Regina

Rating:

5.0

I don't have anything to comment on.

Rating:

1.0

The person that eventually help me was apologetic for the lack of care of his coworker. To be clear, the person that check me out tried his best to smooth my experience over. I was there for 45 minutes to rent an enclosed trailer. The guy that checked me out was busy and signaled to his co-worker to help me. The co-worker was busy on his personal cell phone and smoking pot in the back lot. I know because I walked out there to confront him and ask why he isn't helping me. He told me he was busy. I then observed him walking around for another 20 minutes. He wasn't doing anything. I yelled out to him and told him I need to rent a trailer before you close! He ignored me. Finally, I saw the original person in a truck he was about to move. I got a little upset and yelled at him since I was there for 45 minutes and no help. He got out of the truck and took care of me. He apologized. Management should look into that other employee. He is useless. If you need me to identify him I will gladly do so. He is a liability to your company.

Rating:

5.0

Everything was great staff was friendly and professional.

Rating:

2.0

This was a whole ordeal where they didnt close out the box and let it sit on my account empty for 2 months and then charged again by corporate when I called about it. I dont think ill use uhaul anymore and that sucks I move every 3 years

Rating:

5.0

The old school roll down window handle could use some WD 40, it's a little tough to turn

Rating:

3.0

I thought the representative that helped me get my truck was very good. He was informative and helpful. The truck overall was clean and it ran well. Except, I had a two day rental and on the second day the maintenance light came on on the truck. I don’t know if this was for an oil change or some other more significant issue. That was a little stressful. I don’t know if this could have been prevented with regular maintenance. I don’t know how to judge whether this particular location was excellent above average average or whatever. It seemed like a decent store and it was clean and the representatives were good.

Rating:

4.0

The asphalt has many large and deep potholes that need to be repaved. It is really bad. I was concerned driving my truck into the lot.

Rating:

5.0

Have more inventory like appliance dollies and more staff so calls don't always go to the call center

Rating:

5.0

They ran out of doilies which worked out in this case

Rating:

5.0

I forgot the young man’s name who helped us but he was great

Rating:

5.0

I had no problems and it was a smooth move from start to finish

Rating:

5.0

Truck has a rough idle occasionally. It seems to happen in the middle of the day, not when cold but after the engine has warmed up. There’s a little bit of moisture coming in during rain in the front attic but it’s minimal. Could be condensation or a small leak.

Rating:

5.0

The whole process was fast and smooth with my reservation when arrived and even easier with dropping off the truck!! Daniel was super helpful and friendly with getting me set up with the truck rental. When I couldnt get the door to the truck open, he came out and showed me I had tried to open the wrong truck and found the right truck I had rented and moved it out of the parking space it was in for me to just drive straight out of the lot. Even helped place the dolly I rented in the back of the truck safely so it wouldnt move around while driving. Very clean lot and clean store/office. The process to return the truck was as easy as handing the employee the keys. He was busy with a customer but still multitasked and let me know I can hand him the keys and Im good to go. Very professional and kind. Will definitely come back to this location for any future truck rental needs.

Rating:

5.0

Great staff and very professional even though he was very busy.

Rating:

5.0

Customer service

Rating:

5.0

A++++All around

Rating:

5.0

The lovely young man that helped me was a true gem. Carlos is a sweetheart. Very attentive and just a deeply nice person. The other gentleman that helped me uncouple the trailer also genuinely nice. Refreshing as I am a regular customer and I haven't been back for awhile because I wasn't treated very nicely by the staff

Rating:

5.0

Great customer service and prices!

Rating:

5.0

Great service everytime

Rating:

3.0

The truck is rented had clearly not been checked between rentals. After picking it up and fueling it (tank was empty) I discovered that the back of the truck was full of garbage, broken glass, and some chemical liquid (like epoxy) spilled on the floor. They offered to have me go back to pick up a different truck, but the line is usually about an hour long and I already put gas in it, and didn't have time to do all that over again. So I spent about 45 minutes cleaning the back of the truck.

Rating:

1.0

What can be done to improve for the next customer? Make sure there is gas in the vehicle being picked up. We got into the truck and it had no gas - it said 0 miles until empty. Work with the staff on customer service - the customer service was horrible. I wish I had the name of the person who told me to look at the contract when I asked him why there wasn't any gas in the truck. But Carlos was the consummate professional. He came to us and apologized for no gas then proceeded to put gas in from gas cans.

Rating:

4.0

Mileage allocation was too low.

Rating:

1.0

Truck was almost empty on fuel Leftover bottle of liquor was found inside Dolly I reserved was not available Truck was in bad condition

Rating:

5.0

The UHaul app doesn’t work well. I couldn’t use it to self initiate a rental. It kept erroring. It could not autofill rental locations and rejected my city even though I tryout correctly. The truck was great but the app was terrible.

Rating:

5.0

The gentleman at the service desk was courteous and provided excellent assistance.

Rating:

1.0

We got a broken truck. The gas was on E with 33 miles left. We were told to not pay attention to the 33 miles and that there was more gas than that in the tank. We ran out of gas after 6 miles, got stuck and had to find gas. Got gas, put 7 gallons in and the gas odometer was broken. The back of the truck door was broken and when we brought it back to tell the guy, he said it was our problem and didn’t let us exchange it but still charged us for it. We didn’t even get to use the truck.

Rating:

5.0

Staff is friendly and helpful. They made the overall experience excellent.

Rating:

5.0

High recommend

Rating:

4.0

Check out process is way, way, WAY too slow. The app doesn’t let me check out with a truck so I still have to wait in line. Takes forever. Then they have to take my drivers license AGAIN even though I rented last week. Bad process. Please fix

Rating:

3.0

Drop off location was okay, but it was after hours and just really difficult to find parking for the larger truck .

Rating:

3.0

My furnitures were broken when it has arrived. I do not know if it happened during transit or while in the storage. I do not know how to rank this storage.

Rating:

3.0

I had to wait for my uboxes. They were not ready when I arrived for the appointment time. The billing system was having issues with my order. They were not able to close out my storage order onsite.

Rating:

5.0

The team is very friendly and helpful! Definitely will use this place for any coming needs. Great staff! Thanks

Rating:

5.0

Friendly staff and helped me break the lock to which I had lost the key.

Rating:

2.0

I had to access my U-box three times while I stored it at Curtner Ave. I called and gave advance notice every time, and only one time they had it ready. This location isn't efficient. Long waits

Rating:

5.0

Good

Rating:

5.0

Nice staff

Rating:

5.0

Staff was friendly and knowledgeable.

Rating:

5.0

The person who helped us access our U-Box was quick, friendly, and thoughtful. It was the first positive experience we’ve had with U-Haul since beginning our move from Austin, TX.

Rating:

4.0

I tried to call the branch several times to confirm a time to pick up the contents of my Ubox but the number listed routed me to a call center instead. Frustrating when trying to arrange times etc...

Rating:

3.0

It's hard to make a phone call to the store. And please end the u-box lease, then reimburse my 2nd-month bill.