Customer Reviews for U-Haul at Curtner Ave

9,169 reviews

705 Curtner Av   San Jose, CA 95125
(@ Almaden Expwy)

(408) 267-7000

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 267-7000

705 Curtner Av
San Jose, CA 95125
(@ Almaden Expwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

KARLA A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Yue L. 
Rating:
5.0

Customer did not leave a comment.

HURUI T. 
Rating:
5.0

Marissa Caldera gave excellent service!

CARL V. 
Rating:
5.0

Customer did not leave a comment.

Kuo-Chang T. 
Rating:
5.0

Customer did not leave a comment.

Peecheng C. 
Rating:
5.0

Customer did not leave a comment.

ERIK P. 
Rating:
5.0

The Van was clean with graffiti gang tagging on the driver side and front bumper. the digital screen connected to the radio was shattered.

STEPHEN L. 
Rating:
5.0

244$ wrong location fee?!!!!! Jesus Christ!

Alexandre S. 
Rating:
1.0

Hi there, I had good experiences by renting Uhaul trucks before. This time, I found a gas miscalculation. I sent the information to the custom service for the investigation, but didn't get the response after 3 months.

HONG G. 
Rating:
5.0

Easy check out and the rep was already waiting for me at the parking lot when I returned the van. It took two minutes to returned it! I was impressed with the speed of the staff. Thank you.

Ariana T. 
Rating:
4.0

I would have rated it 5 stars but no one mentioned the $20 fee for not using the online night checkout. I asked the guy that assisted me and he said, “no, don't worry about that, not necessary.” Please let people know that there is a fee if you don't go online to do the checkout when returning the truck after hours.

JULIE G. 
Rating:
4.0

I made a reservation for a 10ft truck, no issues. The man at the counter was friendly, helpful and very professional.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Sindy F. 
Rating:
3.0

There was a little trash in the cab of the truck still. Having more readily available trash cans for people returning and picking up would help. Mobile pickup / drop off worked well, but still had to wait a little while to get the keys. Would be nice to have a way to get those without having to wait for an attendant to be free.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Karlija J. 
Rating:
5.0

Customer did not leave a comment.

SAMEEH A. 
Rating:
5.0

Customer did not leave a comment.

Henry O. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

JOSE I. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

Customer did not leave a comment.

Rita T. 
Rating:
5.0

Customer did not leave a comment.

A Prasad M. 
Rating:
5.0

Customer did not leave a comment.

KHIEM N. 
Rating:
4.0

the mobile pickup experience was terrible. ended up going into the office to check out the van. do not recommend using the mobile pickup experience.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Customer did not leave a comment.

Davis C. 
Rating:
5.0

Only problem I had with the rental is that the key did open the padlock. I was disappointed I was unable the lock the cargo door

DAVID D. 
Rating:
5.0

Nice people

STEPHEN R. 
Rating:
4.0

I have a dispute with the credit the card you charged. How do I get this fixed?

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Seemed to be a newer employee who helped me with my Ubox and overcharged me as I scheduled two Uboxes but only needed one. I eventually got my refund but would have been nice to have the manager oversee the transaction so the overcharge wouldn't have occurred in the first place.

Kendall V. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
4.0

I had a utility dolly reserved. They didn't have it when I picked up the truck. I am not sure if its true but I was told by the gentleman behidn the counter that the truck reservation is guaranteed but not the dolly and other equipments. The 26' truck was old and beat up, but it did the job.

FARDIN A. 
Rating:
5.0

easy and quick THank you! :)

CHRISTINA L. 
Rating:
5.0

Customer did not leave a comment.

Taching Y. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

DONALD N. 
Rating:
5.0

Drop off was quick and efficient.

Trudy A. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
4.0

Good

GEORGE O. 
Rating:
5.0

Just keep on doing a good job.

KENNETH B. 
Rating:
3.0

When the truck has a flat tire before pick up and they only put air into it instead of replacing the tire. This was only the beginning of my worest experience renting ever. on 9-6-21 i went to the san jose curtner store. i paid for 2 days on the truck to another town. before i left the tire had a flat. they put some air sprayed some soapy water and sent me.on my way. on 9-8-21 i was suppose to return the truck at 3pm i filled truck with some more gas and checked the tires around 10am. i notice it had already lost some psi(air). i filled it again and checked at 1pm. it was really flat . i got caught up in some stuff at home and i realised making this trip with this tire and my kids wasnt gonna happen. i was frustrated and just put it off asuming they would fix the tire and give me an extra day to make the trip. around 9-10pm i called them explaining the situation. it seemed like excellent customer service. they seemed to understand and had some one come fix the truck that very night. i didnt ask for an extra day but from the convo i had asumed they understood and was working with me.they finished the tire and i went to bed. when i woke up the next day the uhaul had been hit and run. and one of my cars was damaged. again they seemed to understand and even offered to tow the truck to my destination around 80 miles away because it was full already. again it seemed like excellent customer service. i explained if they can fix the mirror and its safe id be glad to just drive it myself. the repairs were finish around 3pm i believe. pretty much a whole day they will charge me.for but i had no access to drive it. so now i have 2 days which is $140 i couldnt use the truck. to top it off my storage unit had given my spot away because i couldnt make it in time. so i was forced to drive even further and unload there around 40 miles. this place charged me for 4 days extra. i got a $300 bill plus i had already paid 300. this is absolutely the worest experience ever. i wouldnt recommend this ever. just hire someone. ita a fraction of the price and much less labor.

MICHAEL F. 
Rating:
5.0

Trailer reservation and pickup was easy and communication regarding a change of pickup location was good. The only issue was the drop off location kept getting changed around and the return date ended up being a day less than it should have. I didn't need the extra day so it was not a problem for me this time but would be upsetting if I needed it.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

XIAOPENG L. 
Rating:
3.0

Don't leave 1 person alone to manage the desk and the maintenance at lunch time.

CHARLES W. 
Rating:
1.0

apparently isaac stagi does NOT talk to the scheduling folks in fremont! EVERYTHING was wrong on my contract but i was not asked to review said contract , just a signature.. i was wayyy over charged.. by alot of money.. it took me 4 days of calling uhaul scheduling department just to get ahold of uhaul on curtner. as NObody would ever answer the phone! so disappointed!!!

LANCE S. 
Rating:
5.0

Easy check-out. Would recommend checking online first to familiarize oneself with the available vechicles and process of renting.

Nina F. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

I wanted to pick up in Santa Clara, my reservation was confirmed for Santa Clara, then updated to pick u in San Jose. This added ~2 hours additional time in pick up and delivery. Not happy about reservation confirmation at one location then being foced to pick up at a different location.

Jeffry H. 
Rating:
5.0

Customer did not leave a comment.

RIAN R. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

ELVER C. 
Rating:
5.0

Customer did not leave a comment.

ERIN S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
4.0

Engine light went on about 1 hour after pick up.

Vickie C. 
Rating:
5.0

Customer did not leave a comment.

LYNETTE L. 
Rating:
2.0

dirty truck, weird and rude staff. Website is trash, trying to upsell 20 times before the booking can placed. Lots of hidden fees. I only use this company because there is no alternative.

JAWAD N. 
Rating:
1.0

I want a refund

Sergey G. 
Rating:
3.0

The location is convenient, but the truck was filthy. Covered with bird poop and the inside of the windshield was so grimy I could hardly see through it. They were terribly understaffed and only had one person checking people in during Labor Day weekend when many people are moving.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

DANIELA B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Quick … clear and professional …. No issues

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

CARLEEN ANN L. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

MARCOS R. 
Rating:
1.0

i rented a 26" truck with NO fuel in the tank , i was told that you have enogh gas to take you to the gas station . i will never rent from the location again and will also let my network of friends know aboiut the horrible expierinse i had with the Genral manager . please have a manager call me at 408-605-2877 to explain more .

RONNY M. 
Rating:
5.0

Hire more in the morning as it was pretty busy.

RUBIE M. 
Rating:
5.0

Maybe having like appliances dolly

HECTOR R. 
Rating:
5.0

Customer did not leave a comment.

Kuwn Il K. 
Rating:
5.0

Employees look happy and ready to greet customers asap upon entry and picking my rental was breeze. I will use this branch for future use even if there's one about two miles from my place because service awesome here.

HIGASHY U. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
1.0

Absolute horrible experience, never again!

JOYCE R. 
Rating:
2.0

Reserved a 20 ft truck, but received a 15ft truck that I had to pick up in another location. Not ideal, but I understand how the demand could be greater than the supply. It would have been nice to had received a call in advance to be notified of change of truck and location.

RAYMOND R. 
Rating:
2.0

I was told that I could drop off the truck at any location in the El Dorado area. This was advised to me by the uhaul worker. This was inaccurate as I was later told on the drop off day that I had to drop the truck off at Folsom location on Natoma St.

NEIL V. 
Rating:
4.0

Customer did not leave a comment.

ROSEY P. 
Rating:
4.0

Continue to be friendly with your customers. Thank you all for your help

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

JACOB O. 
Rating:
5.0

The staff is always kind, helpful And ready to assist. I rent often, for my business. I appreciate nice, “Service minded” individuals. Hard to find in business today. A+++

DEBRA K. 
Rating:
3.0

I would recommend it if they were in the general vicinity and they had the vehicle they were looking for. Otherwise NO. I did online checking in advance when I got there I could not scan and go. And all the forms I filled out they asked me the same questions again once I went into the facility.

GINA A. 
Rating:
5.0

Quick service and the associates are polite and professional.

VICTOR J. 
Rating:
2.0

The U-Haul in Austin was fighting with a mover who was referred to me by a friend. My friend had used this mover a month earlier and had found him via U-Haul. She recommended him to me and gave me his number. The manager thought the mover was trying to get around U-Haul but that was not true. When I spoke to him in person, he was obviously frustrated and angry towards me. I certainly didn't deserve that. Eventually he was helpful but he still would not allow my mover onto the property. I had to buy towing parts for my car in order to actually get my possessions to my apartment. If U-Haul requires me to go through the web site to choose a mover, you should make that clear. If U-Haul doesn't allow movers to take referrals, that's just plain wrong. Not sure I'll use U-Haul again.

Nicolas C. 
Rating:
5.0

Friendly and helpful staff at this location NEGATIVE--couldn't change my p/u location while on line, and after several attempts. POSITIVE -- finally talked to very friendly and helpful person in Customer Service that resolved my issue, quickly.

FREDERICK S. 
Rating:
5.0

Really not much yard master on return very very friendly knowledgeable. Thanks made my day.

ERNEST N. 
Rating:
1.0

More staffing to speed up the long wait in line and courteous employees.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP K. 
Rating:
1.0

Charging fuel without your knowledge, despite the truck was returned with the fuel as it was, it is fraud.

MARYAM Y. 
Rating:
5.0

Customer did not leave a comment.

DIANE S. 
Rating:
5.0

Vehicle needs to be taken out of service. Driver door barely shuts. Bouncy shocks. But great location and people - awesome technology on the website. Vehicle was past its prime

Harshi B. 
Rating:
4.0

Customer did not leave a comment.

Cyrus B. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA L. 
Rating:
5.0

Customer did not leave a comment.

DARREN J. 
No reviews have been submitted for this location.

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