Customer Reviews for U-Haul at El Camino Ave

8532 reviews

1650 El Camino Av   Sacramento, CA 95815
(Off Bus 80)

(916) 929-2215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 929-2215

1650 El Camino Av
Sacramento, CA 95815
(Off Bus 80)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alyse P. 
Rating:
5.0

I was told the receipt would be e-mailed to me but I have not seen one.

Michael B. 
Rating:
5.0

Absolutely couldn't be more pleased. Everyone kind and courteous.

Bernard H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Thank you!

Herman B. 
Rating:
4.0

I don't understand the charging for 1. The rental per day 2. Per mile 3. Fuel costs. So we pay for the rental for the day, cool. Then we pay for fuel so they don't have to do it, also cool. But for each mile? What is that for? The depreciation on the vehicle should be covered by the daily fee. I feel like I have used Uhaul before and they never charged by the mile on top of the other two charges. Will be using another company with more reasonable charges next time.

Michael B. 
Rating:
5.0

Nothing

Rudolph M. 
Rating:
5.0

Fast friendly service every time!

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

The whole process and the vehicle itself was much easier and better than I expected.

ROBIN P. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
1.0

Broken truck/ no roadside assistance/ no compensation

Dharmik P. 
Rating:
5.0

Great service

Lakieko W. 
Rating:
5.0

Customer did not leave a comment.

Josephine O. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

The best U-Haul experience I have ever had

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Shanti Y. 
Rating:
1.0

You have the wrong email.

Sundeep B. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
1.0

Back tire was bent tail gate was tweek truck was dirty

David S. 
Rating:
5.0

None

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

The staff were outstanding... can't thank them enough... they were so helpful... will never go anywhere else but Uhaul

Hal M. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
3.0

I rent trucks from your company on a weekly basis and have for years! I called to ask about a charge and the representive David was very rude from the start of the conversation! I was charged for gas i have never returned a truck with gas not where it needs to be a have the proof with receipts and mileage but he hung upon my and said i was yelling which i was not! As i said i rent all the time from your company and i know how to speak to others ! I am going to go in the store and speak with manager! Or i will no longer work with your company!

Freedom G. 
Rating:
5.0

Great Customer Service

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
4.0

Customer did not leave a comment.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

Froylan M. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Keep up the good work

Lee A. 
Rating:
5.0

My interaction with the staff was excellent. My brother and I reported the fuel was at 3/4 tank which was less than was invoice at check out. The gentleman was kind and informative and reassured us that we would be charged for the mileage/gasoline used based on what we reported. We were very happy with the customer service we received and will recommend our facility to our friends and family. The truck was clean and we appreciated the staff cleaning trucks when we returned the truck we rented. With sincerity, Nancy and Tim

Nancy C. 
Rating:
4.0

Didn't like customer service telling one thing and one price like I was quoted by them for a supposedly special I was supposed to be on but the in store clerks telling me and charging me more..War

Rebecca L. 
Rating:
5.0

Lower the rate charged per mile. With cost of the rental and optional accident insurance coverage it can get a little pricey. Accident insurance coverage is optional but why would anyone want to take a chance on no coverage, so you have to do that option.

Kenneth L. 
Rating:
5.0

Extremely easy to rent, and after a very long day of moving, I really appreciated the online return process - park the truck, fill out the form online, take a few pictures and you're done! Five stars all the way around.

Daniel K. 
Rating:
2.0

At least one employee was not wearing a mask (had it pulled down to chin and not covering his mouth or nose) inside the building and was a "close talker." Staff was rude on the phone when calling to ask when we were coming back because they had another customer there to rent the trailer we were using.

Nathan R. 
Rating:
5.0

The store is awesome and I will now only use this store for all my work projects. So please tell them thank you from me, they rock

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

marquis W. 
Rating:
5.0

This is an fantastic facility. Clean trucks, nicely maintained. No problems man. Fo sho. Always pretty much has a truck available when I reserve. We appreciate that and my customers. Thanks a bunch. This facility rocks.

CALVIN G. 
Rating:
5.0

Just keep on doing what you are doing now. You are very professional, friendly, effective !

Betsy R. 
Rating:
5.0

customer service was awesome too. clean store huge variety of equipment to use for packing and moving thank you U-Haul this is my first time renting a truck and a car dolly and I'll definitely be back very simple no hassles nothing like that awesome first experience

Stephanie C. 
Rating:
4.0

I don't know. My experience there was very good. Prompt, and courteous service.

Van B. 
Rating:
5.0

I've been renting from this facility for decades, due to their profesional manner in working and treating clusters.

Elisa V. 
Rating:
5.0

They are awesome, quick easy check ins and outs. Affordable prices and convenient with being next to the freeway.

Austin H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Picked up vehicle early in the morning and it was under staffed

Richard G. 
Rating:
5.0

This drop off had very clear signage, no issues returning. I was greeted within 2 minutes, checked out in no time, and I even saw them cleaning the truck already as I was leaving. I would recommend.

Alexandria G. 
Rating:
1.0

My original reservation was at your North Freeway location. I reserved a month ago, confirmed with the location 2 days prior then arrived to pick up and was informed that no trailer was available. What a joke. Through persuasion had manager call El Camino location to find a trailer was told I had to return it Sunday while my reservation was through Monday. NOT HAPPY!. Considering dumbing U Haul. Even tough I've been a 6-10 times a year regular client for 5 plus years.

David V. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Corina J. 
Rating:
5.0

Excellent customer service before and after

Antionette A. 
Rating:
1.0

Tried to cheat me out of $63.00.. Marion Baker(owner) was extremely rude and unprofessional, needs to be disciplined asap. Other owner David Hartman was nice but he is a con artist and also a certified liar that gives fake receipts to his honest customers. Worst experience ever at uhaul el camino Sacramento.

Robert M. 
Rating:
2.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

Customer did not leave a comment.

Mariela H. 
Rating:
5.0

Customer did not leave a comment.

April L. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
5.0

Customer did not leave a comment.

Kristy G. 
Rating:
5.0

The young man was helpful. It was quick and easy.

KIMBERLY M. 
Rating:
5.0

Check out was easy and friendly. Thank you.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

Alissa H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Alicia O. 
Rating:
5.0

Customer did not leave a comment.

Lyric C. 
Rating:
1.0

The staff doesn't even acknowledge me when I came in, poor greeting i was first the last customer was helped first with his propane that looked bad on the older man that was working there! The girl with purple had a attitude problem she was not friendly at all! I felt like I was not welcomed there. The truck was dirty! With 3/4 of gas! I was supposed to return the truck with a full tank, not happening

Jaime D. 
Rating:
4.0

Customer did not leave a comment.

Rex L. 
Rating:
3.0

I was told to clean

Long X. 
Rating:
5.0

Customer did not leave a comment.

Ana S. 
Rating:
5.0

Nothing everything was outstanding

David H. 
Rating:
4.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Keep up the good work.

Carl B. 
Rating:
5.0

Top of the line service 👌thank you 😊

Joseph F. 
Rating:
3.0

You need to have Male workers working along with female daily. Women do not have the strength to load auto transports .

Helen P. 
Rating:
4.0

Customer did not leave a comment.

Katalina H. 
Rating:
4.0

I still haven't received my email receipt?!?

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Tommy K. 
Rating:
5.0

Customer did not leave a comment.

Tommy K. 
Rating:
1.0

LeAnn was extremely rude and behaved as though my business was an inconvenience to her sitting in her seat. Spoke disrespectfully and was extremely dismissive both on the phone and in person. Gave me such a horrible experience for the two days I was renting the truck. Beyond unprofessional and just downright ugly behavior.

Mary Ann Joy D. 
Rating:
3.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

The customer service was great! The guy that helped me was funny and the process was easy. They didn't have the right trailer available but they still had something available for me. Overall good experience with good prices!

Talonna P. 
Rating:
5.0

Customer did not leave a comment.

Blair S. 
Rating:
5.0

Awesome team... Vincent, Fiji, Mariah, Jen and Manager, Dave. Thanks for holding my truck and helping me with the check-in/ rtn. Always great a great experience w/ you all! .... To all customers looking for a reliable, and consistently well managed location that cares about your experience, 1650 El Camino is it. Best regards. ~ Spencer

Spencer A. 
Rating:
4.0

Customer did not leave a comment.

YANG V. 
Rating:
5.0

Very nice experience. Seamless and easy to rent a van.

Annette B. 
Rating:
3.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

THANKS

Viktor V. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Very efficient check in. Saw me driving in on the return and was already at the parking slot waiting to unhook.

William G. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Thanks

Viktor V. 
Rating:
5.0

I return the truck the same day call me

Sidney D. 
Rating:
5.0

Customer did not leave a comment.

Flavia S. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

The truck I rented had an engine light on due to the gas cap needing to be replaced. I am guessing due to the pandemic and trying to keep costs low, the gas cap was not a high priority, although it did make me nervous while driving it. The inside of the windshield was dirty and had a lot of glare when the sun hit it although the staff was good and helpful. No problems with my reservations as the truck was available for me when I arrived.

John H. 
Rating:
5.0

Your employees handle this facility in an excellent manner.

Raul E. 
Rating:
5.0

The interior smelled fairly strong like someone had smoked in it. And the steering wheel rubber was crumbly and sticky.

erica P. 
Rating:
5.0

OUTSTANDING SERVICE FROM THIS FACILITY. HAD CONTACT WITH BRITTANY , WHO WAS VERY PLEASANT AND VERY HELPFUL. . A VERY SPECIAL THANK YOU TO MELISSA , WHO WAS ABSOLUTELY AMAZING AT EVERYHING.

FRANK S.  |  Overall Experience 
Rating:
5.0

Thank you for accommodating us on a short notice. Great staff, manager is very helpful and understanding. Thank you all so much.

Iffat S.  |  Overall Experience 
Rating:
5.0

Thanks for shipping without any damage

Raghavendra M.  |  Overall Experience 
Rating:
5.0

Thanks

mike m.  |  Overall Experience 
Rating:
5.0

My comments are for uboxes, I did not see the facility. I was so impressed by the customer service, great communication and reliability of uhaul uboxes. Would recommend & would absolutely use again.

Melissa L.  |  Overall Experience 
Rating:
4.0

The GM was outstanding, Melissa. She alone is the reason this location operates well. My complaint is that corporate wouldn't deliver my containers because I live 10 miles outside service area. ??

Mark C.  |  Overall Experience 
Rating:
5.0

Karina was incredible when she dropped off the boxes. She was professional and friendly. She was efficient. She responded to our desires very promptly. We were very impressed!!

Remington L.  |  Overall Experience 
Rating:
5.0

Excellent and timely, did translation online so I didn't see facility

Edward T.  |  Overall Experience 
Rating:
2.0

Getting my U-Box took about 10 days AFTER arrival at this facility. Poor communication at all facilities across U.S.; Young inexperiened staff, not trying to be helpful. Box put on backwards in MI.

ann b.  |  Overall Experience 
Rating:
1.0

The facility staff was fantastic, but delivery was a nightmare.The delivery was more than 8 hours late without notice.The boxes were too low so the doors didn’t clear the ramp.Pickup was 3 days late.

candice c.  |  Overall Experience 
Rating:
1.0

After spending $2000 to ship a box across America, the last thing I need is uncooperative people who don't listen or take responsibility for inconveniencing their customer.

Tracy S.  |  Overall Experience 
Rating:
5.0

Great Service. Very Responsive

NOBLE N.  |  Overall Experience 
Rating:
4.0

I would have rated facility excellent but they have not been able to resolve an overcharge on my account of approximately $180.00.

Rodger D.  |  Overall Experience 
Rating:
5.0

We didn't use the actual facility, we rented two U-Boxes. Ratified with them is mild, their size is deceiving and welcomed at the same time. Your driver was extremely helpful, I encourage U keep her.

tom l.  |  Overall Experience 
No reviews have been submitted for this location.

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